I was originally referred to Dr. Jessie at Family & Sports Physical Therapy for a workers' comp…read moreinjury, and I'm so glad I was! From day one, she made me feel comfortable, listened to my concerns, and tailored the therapy to exactly what I needed. She not only helped me recover from my injury, but also taught me ways to manage my pain and prevent future issues. Even after I was officially cleared, I chose to keep scheduling with her because of how much better she made me feel, especially with my tight back muscles. She has an incredible way of combining professionalism with genuine care, and every appointment leaves me feeling better. 10/10 for Dr. Jessie!

This is a huge shout-out for Jeff Dietrich (JD) and Jeff Bowers (JB) at Family and Sports Physical…read moreTherapy (Optimal Therapy Group). Both of these therapists received their advanced graduate degrees in PT at the University of Southern California. I am more than happy to say I just finished a successful course of treatment with Jeff Dietrich for advanced degenerative changes in my lumbar back, including severe spinal canal stenosis, nerve compression, disc protrusions and bulges, and multilevel lumbar facet arthropathy. I am a late-70s female, lifelong athlete and musician who has no intention of sitting around. About Jeff Dietrich: Jeff's technical expertise and advanced knowledge of spine rehabilitation are world-class. I say this because he is the 5th physical therapist I have seen in the 7 years, and the only one who was able to use multiple approaches to solve my pain issues and relearn proper body mechanics--without steroid injections or surgery. On a personal level, he is meticulously focused on the patient's needs and observant of their personal goals. Jeff is also an excellent listener and teacher with the emotional intelligence to motivate anyone willing to commit to the consistent work of physical therapy. I am very grateful that my physician, William Rosenberg, M.D., referred me to JD for rehab. Not only is the staff friendly and efficient, but now I can again participate in the physical activities that bring me joy, without the pain. Big "thanks" to all!

I have been going to Dr Grover since 2010, In 2011 he performed a procedure on my neck. He…read moreperformed a spinal fusion involving c-2 to c-6. I was really scared but I never had any issues. I was able to recover almost all of my movement. I really can't tell, there was ever anything wrong. I also had surgery on my back this year by Komelis Poelstra, I was struggling with Sciatica to a point I could barely stand up. Dr Poelstra did an incredible job. I have zero problems with my back or my neck. You hear nightmares of people's surgeries but my story couldn't be better, they definitely changed my life for the better.

Stay away from this doctor, he is dishonest telling you things that are not true, ignores the…read morepatients concerns, repeats unsuccessful procedures, recommends surgical procedures without explaining them and why you need them [you're just supposed to trust him I guess], does not answer the patient's questions. I would rate him no stars if I could. I will never again go to him or his surgical center. His staff is incompetent. If I had more space here I would provide a list of problems with his surgical center [Smoke Ranch Surgical].

First, I left the without treatment because I never saw a physician even over an hour after…read moreappointment time. Although, it didnt seem uncommon for people to do this at that place. Second, I really need all medical professionals to understand that more than one person can have the same or similar name. If you are not competent enough to understand that two people can have the same name, you are not competent enough to render medical care. I am aware that someone who is 20+ years my senior has my name. And I am aware that this person has been in and out of jail since 1982 for drug-related crimes. I wasnt even born in 1982. Whats weird is that you cant figure out the 20 year gap in the charts. I would think age is important to medical diagnosis, but clearly it doesnt impact the medical advice provided here. I need you to try very, very hard to understand this. Because gossiping outside the door of a place I've never been (and am only here because of a referral from an ER) about how I'm a repeat flyer is unprofessional and, likely, unethical. I really hope that each of you are treated the same way you treated me in a similar situation. If it is too difficult for the nurses and doctors to see different medical history, birthdays, and middle names in the chart and reach the conclusion themselves that more than one person can have the same name; I am seriously concerned about what else is missing from their basic common sense, reading comprehension, and logic skills. I do not want treated by anyone who cannot figure this out on their own without prompting.

They are all about covering their behind and not providing the best care. Run by lawyers, not…read moredoctors. Tone deaf about their policies. Horrible cumbersome technology as well. 1) After reading about possible solutions to physical problems with your joints, it is apparent they are going to do the bare minimum in order to keep a low risk management profile. The lawyers run this place, not the doctors. 2) They want you to check in ahead of time via internet. Ok fine. But instead of a questionnaire where you check a box about cancer, diabetes, etc and hit submit at the end (like MOST doctors), you have to answer each question individually with a slow tedious dropdown with lots of clicks and processing time in between. Prepare to spend 45 mins. Again, its all about legal risk management for them. 3) They have more questions than the average doctor and frankly most of them are not relevant to your condition. Risk management. 4) They require you fill out the same tedious questionnaire and upload your insurance and driver's license EACH VISIT. I repeat EACH VISIT, even it if was just a week ago. Most doctors just want you to verify your contact information and emergency contact. Not them. 5) Additionally, they want you to show up 30 MINS BEFORE the appointment to "CHECK IN", even if you have already done with their tedious website and were there a week earlier. ***THEY WILL NOT SEE YOU OTHERWISE***. 6) So you get there and check in 30 mins early, but they make YOU wait at least 30 mins past the appointment before they call you back. So a full hour of doing nothing. And then you will wait another 15 mins before the doctor finally shows up. 7) They will NOT see you for more than one condition per visit. If you have a problem with your knee and your shoulder, they require you make separate visits with the long check in process despite the burden on the patient. TONEDEAF.

I initially had a positive experience at Nevada Spine Clinic (Dr. Christopher Fisher's office), and…read moreI even left a favorable review. Unfortunately, what followed has been a complete breakdown in continuity of care and communication. I was treated for lumbar radiculopathy and lumbar spondylosis and previously underwent a nerve ablation at this clinic. As part of my treatment plan, I was prescribed a SAM (Sustained Acoustic Medicine) wearable ultrasound device. The first two prescriptions were handled without issue, and I used the device exactly as directed. It worked--I experienced real relief in both my lower and upper back. I even told PA Rosa directly that the device was helping. When it came time for a continuation prescription, the clinic abruptly refused and told me to "go back to my primary doctor at the VA"--with no coordination, no referral, and no clinical explanation. This was a treatment they initiated, yet there was no plan to ensure continuity of care. What followed was even more concerning: * I left multiple messages with Bridgette requesting a callback * I spoke with Flora, who identified herself as Dr. Fisher's scheduler and supervisor over scheduling staff. She stated she would follow up, she never did * I left additional voicemail messages and received no responses No patient should have to chase down basic communication--especially while dealing with ongoing pain. While my ablation was done some time ago, the VA had been in the process of coordinating further treatment for my upper back. After this experience, I no longer feel comfortable returning to this clinic. The result of all of this has been a gap in care, increased pain, and unnecessary stress trying to navigate something that should have been handled by the treating provider. Due to the seriousness of the breakdown in care and lack of response, I am preparing to file a formal complaint with the Nevada State Board of Medical Examiners if this is not resolved. From a patient perspective, the following issues are particularly concerning: Failure of Continuity of Care: The clinic initiated and managed this treatment. Abruptly discontinuing support without ensuring proper transition or coordination with another provider represents a breakdown in continuity of care. This raises concerns under NRS 630.306(2), which defines unprofessional conduct as failure to provide medical services in a manner consistent with accepted standards of practice. Lack of Medical Justification: No clinical explanation was provided for discontinuing a treatment that had already been deemed medically necessary and was actively benefiting my condition. I communicated directly to PA Rosa as well as ancillary staff that I was receiving relief from use of the device, yet this was not meaningfully considered. This may fall below the standard of care under NRS 630.301(4). Absence of Care Coordination: I was not provided a referral, assistance transferring care or prescriptions, communication with my primary care or VA providers, or any structured plan to avoid interruption in treatment. Failure to coordinate care in this situation may constitute patient abandonment under NRS 630.3062. At this point, I am simply requesting appropriate follow-through on the care that was already initiated. Specifically, I am requesting that the clinic issue the third prescription for the SAM device. I am sharing this so others understand that while initial visits may go smoothly, follow-through and patient support matter just as much. In my experience, that is where this clinic failed. And as a side note, the front door says "exit" but it's actually the entrance to the clinic. It's very confusing for new patients. With all of the money they make, someone should get that fixed so that people are not walking around the building looking for the entrance.

I had an appointment this morning for 8:45a at the NV Spine Clinic, but when I arrived I was told…read moreit was for 8a. Pearl, the receptionist, was extremely rude and condescending when I showed her my text for 8a. She was so rude that I don't understand why she is in a position to deal with the public.

We were referred here by our friend who had Dr. Ong do his knee surgery. We had our first…read moreappointment with Dr. Ong today. We were thoroughly impressed! We went to a different office previously and we wished we would've started here. From the staff to Dr. Ong himself, what a difference from the other office! I will share our experience so hopefully I save someone else some hassle. I will update this review with his knee surgery results periodically. Any negative reviews I saw about this office, were about the doctor's bedside manner. We actually LOVED his straightforward bedside manner. We aren't here to find a bestie. We need a knowledgeable doctor that knows his stuff, who will perform a detailed surgery with incredible results. Upon leaving our first visit with Dr. Ong, my husband expressed how much more confidence he has with Dr. Ong than he ever felt with the other doctor. He didn't get the car salesman feel like we did at the other office. We didn't feel like just a number ( or just a dollar sign $$$) but we actually felt this office cared. My husband has a complete ACL tear among other knee tears. His work won't let him go back to work until he gets his knee repaired - which would be great IF he was getting paid. His FMLA only saves his job for 3 months. Trying the other office first, they wasted FIVE WEEKS of his recovery time with only an MRI to show from it. Next I will compare Dr. Ong's office with Advanced Orthopedics. ONG'S OFFICE: You call- and just imagine, someone answers! OTHER OFFICE: Waiting on hold for 30 minutes before you go to voicemail OR worse yet, waiting on hold 30 minutes before they hang up on you so you have to wait ANOTHER 30 minutes. ONG'S OFFICE: He listens to what happened to cause your injury, answers your questions and then gets down to business. He does a thorough exam, explains your findings while showing your MRI imaging and uses a knee model to give a detailed explanation of what's wrong and what needs to be done. OTHER OFFICE: You see two other trainees before you see the doctor. The doctor comes in, tells a joke. Touches your knee and stays they'll start working on prior authorization. ONG'S OFFICE: "We'll have this request in by tomorrow. My name is Myra if you have any questions..." OTHER OFFICE: "It's not turned in yet. We'll get that done within the next 7-10 business days for a prior authorization request." ONG'S OFFICE: "Where would you like your FMLA paperwork sent to? I can CC you on it as well." OTHER OFFICE: "Your FMLA paperwork will be completed in 7-10 days. We don't email paperwork. You'll have to come pick it up."

I went to Dr. Ong in August, knowing I need a knee replacement. He even told me so after looking at…read morexrays. This 1st visit was very quick, didnt spend anytime with me at all! I'm thinking. Ok, wow He must be really busy today. He offered me an injection to see if it might help as I was still working. That didn't help but for a few days. Made another appt, and mind you my co-pays are $55.00 each visit. 2nd appt, he gave me a different type of injection. That too didn't help too well, but a little. I'm 67, and knowing I need a replacement, as he told me last visit that's the ONLY thing that will really help me, I made a 3rd appt to get it going for the surgery. MY MOUTH FELL TO THE FLOOR WHEN HE TOLD ME I HAVE TO WAIT 3 MONTHS AFTER INJECTIONS TO GET THE SURGERY! He never..ever told me this! I was now off work on disability. I started to tear up a little, I was shocked he didn't tell me. I told him, you never told me this!! His reply was...It's pretty standard knowledge. Well...obviously not as I didn't know! Asked him what am I supposed to do now, I'm off work. He then just shrugged his shoulders, saying..I don't know. Shrug your shoulders??? How unprofessional can you get? As I'm now twiddling my thumbs for 3 months, I found a different Dr, but after 3 months are up, I'm not getting and type of disability payments from my work for 30 days, then my long term disability kicks in. 30 days with no pay!!! I can't afford that. But I'm stuck!! Had he told me before he gave me those injections, that I would have to wait 3 months, i would not have had the injections, because my main reason for seeing him was to get the surgery over with, as I'm not getting any younger!! He doesnt take the time to educate or inform his patients about anything! Didn't say if I should stay off my knee, do I walk, do exercises, use ice, use heat...maybe physical therapy. Nothing!!! Just prescribed me medication. Horrible on giving us the time we deserve and tell us what the hell is going on!! Now I get an email from his office as he's no longer in practice. I wonder why. Very fishy practice...

With three previous cervical fusions, my neck and head head bent almost 30° forward. Dr Poelstra…read moreused a holistic approach and was able to raise my neck and cervical spine back 20° and center my head more over my shoulders. Thus eliminating the stress and ware on the muscles and the the rest of my spine. I am very satisfied with the work that was done. I would recommend Dr. Pielstra anyone considering cervical spine surgery.

On February 22, 2024, I had an appointment with Dr. Poelstra at 9:45 a.m., I arrived on time at…read more9:40 a.m. However, I had to wait till 1:20 p.m., before I saw the doctor. The doctor determined that I had severe stenosis on L4, L5, and needed a Laminectomy. So he arranged for surgery at Southern Hills Hospital on February 28, 2024 and my arrival time was set at 6:00 a.m., I had no one to take me to the hospital, so I contacted Lyft which arrived late at my residence. I arrived at the hospital at 6:25 a.m., at which I was admitted to the hospital after finishing the paperwork and doing routine blood work. Then I was escorted into a waiting cubical where the nurse attempted to place an IV into my right forearm. After poking me for several minutes, another nurse who was present in the room kept shouting at me that I was not relaxed and that it was my fault that they couldn't find a workable vein. They nurses finally pulled out the IV and had a more senior nurse come in to do the IV procedure. While the more senior nurse was looking for a workable vein, suddenly at 7.00 a.m., Dr Poelstra walked into the cubical and threw a temper tantrum and immediately cancelled the surgery blaming me for having been late and for getting annoyed at the nurse who had been shouting at me that it was all my fault. He was harsh and ordered me to go home. In my opinion, Dr. Poelstra was totally unreasonable since he had kept me waiting for hours for his office appointment on February 22, then when I was a few minutes late for the surgery, he punished me for something that was out of my control. Subsequently, I was escorted out of the hospital by hospital staff akin to a criminal.

The PA is so amazing. It was Friday and I was their last appointment and he stayed late for me by…read moreover 15 minutes and wheeled me downstairs to make sure I can get in my car really an amazing guy. The best part was that they didn't have an opening for a surgery for a while and they actually gave me a name of another surgeon to see if he had a sooner time that was amazing I would totally recommend this Office. They were all very kind. It was very clean

Both my husband and I have been treated by Dr. Yu and his PA Brian Lee over the past 3 years for…read morevarious issues. My husband recently had surgery on his right shoulder, for biceps tenodesis and subacromial balloon spacer, to help relieve the pain of bone-on-bone impact due to osteoarthritis, and I have been receiving cortisone injections for similar pain in both shoulders... The meticulous attention and care of all the staff is to be congratulated. I have been experiencing pain relief, and my husband is slowly regaining mobility in his right shoulder, also thanks to Dr. David Graff, who heads the Physical Therapy Department. Their combined expertise, personal service, attention to detail and wonderful patient care make this an outstanding resource in the Las Vegas area. I highly recommend them for any orthopedic services.

Extremely disappointed with ATI Physical Therapy and their billing practices…read more Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services.

The care was ok, I say ok because I did online therapy sessions. And I found out that online…read moresession were limited to like 30 minutes, but when you went there in person, you got 45 or an hour. I complained-I got my online session lesson to 60 minutes. also I had a lot of surgery this past year so I did a lot of rehab and PT. Beginning of year everything was fine but I took a break and had surgery came back ...when I came back. They want to charge me 50 bucks for a co-pay fee, but I had not paid previously. I finally got straightened out and it was OK. So apart from them giving me shorter sessions and charging me a co-pay fee-the rest was OK .

I have been a patient of this Dr. Wittenberg for quite some time, and prior to today, I had always…read morefound him pleasant and enjoyed seeing him. Unfortunately, my experience today completely changed my opinion. I have a plantar fibroma on the bottom of my left foot that has grown significantly and is now causing considerable pain while walking and even while sleeping. In the past, I received injections, but they were extremely painful and were no longer providing relief. Because of that, we previously discussed the possibility of surgery. During a previous visit, I was told that an MRI was needed before determining whether the fibroma could be surgically removed. My understanding from that conversation was that the MRI would help determine whether the fibroma was attached to the plantar fascia and whether surgery would be an appropriate option. I was unable to complete the MRI at that time because of financial circumstances. When I was finally ready to move forward, I scheduled it, but I was informed that the order had expired and that I needed to see the doctor again before a new order could be issued. That was the entire purpose of today's appointment. When he asked whether I had completed the MRI, I attempted to explain why I had not. Instead of allowing me to fully explain my circumstances, I felt that he repeatedly talked over me, called me "noncompliant," accused me of making excuses, questioned whether I was a surgical candidate, and ultimately told me that I should find another doctor to treat this problem. What made the interaction even more frustrating was receiving information today that seemed inconsistent with what I had previously been told regarding surgery. Today, he indicated that he does not perform surgery on these types of fibromas, which left me confused because our previous discussions were specifically about obtaining an MRI to determine whether mine could be surgically removed. If surgery was no longer something he was willing or able to perform, I would have appreciated having that explained to me clearly and respectfully. Instead, the conversation focused heavily on labeling me "noncompliant" and accusing me of making excuses. I understand that physicians make recommendations and that treatment plans can change based on medical circumstances. However, patients also have the right to make decisions regarding when they are financially and personally prepared to proceed with non-emergency testing or treatment. I did not continue returning for injections because I had already explained that they were painful and ineffective for me. My intention was to return when I was ready to complete the MRI and seriously pursue surgery--which is exactly what I was attempting to do. What upset me most was the lack of compassion and consideration for my circumstances. I did not feel heard. I felt dismissed and judged rather than treated like a patient who was trying to move forward with her care. I walked into the office expecting a routine follow-up and a renewed MRI order. I walked out feeling humiliated, extremely angry, and in tears after being told that perhaps I should find another physician. That was particularly disappointing because my previous experiences with this doctor had been positive. I never expected to be treated this way. Patients deserve clear and consistent communication about their treatment options, and they deserve to be spoken to respectfully even when a physician disagrees with their decisions or timeline. Unfortunately, I did not feel that I received either during today's appointment, and this experience has changed how I feel about continuing my care with this physician.

Great service from front desk staff in getting appointments and super flexible to make any changes…read more Dr.Wittenberg is absolutely amazing, spends a lot of time explaining the problem. They make custom shoe inserts which have helped my son a lot!