I've been going here about 2 months now and I'm so happy to say I've finally found a great gym for…read moremy needs & wants. I was originally a member at Planet Fitness but it just didn't have all the things I wanted so I started trying out a few other gyms. As soon as I tried out 24, I knew it was the gym for me. My favorite part is that they have both a dry and a wet sauna. I have yet to try the wet sauna but I use the dry sauna after every workout. Very relaxing. The best time to come here that I've noticed so far is after 9pm. That's when it seems to begin to slow down. Around 5-8pm I've observed is probably the busiest time because I guess people are coming to workout right after work. A good variety and machines and equipment that fit my fitness needs. All the staff has been very friendly so far as well. They have some products for sale when you first walk in such as T-shirts, protein bars, preworkout powder, etc. I really like the convenience of that. Check in is easy. You type in your phone number and then scan your fingerprint and you're good to go! They also have a pool and hot tub that I'm interested in but haven't used quite yet. The locker room is spacious and the lockers are nice & big. Everything is clean. Excited to continue my fitness journey and get these gains in 2019

To preface this gym needs major upgrades and is outdated compared to competition which is where we…read moreare all headed next. Additionally upper management does not care about their guests at all and has a bad attitude. In the past this was a great place with great upper management that was understanding and willing you work with you because they wanted what's best for you. I bought a membership for a family member and paid it in full as a gift for graduating last year. Little did I know they would keep my card on file and auto charge it without my personal knowledge for another year. I would have never agreed to keep my card on file for a simple one time gift. Upper management is not willing to work with me at all even though 2 different employees said it would be a simple fix and its wild to see their lack of empathy for the simple fact that I've been apart of this gym from 2010-2013 (break for college) and 2017-yesterday. I've paid for upgrades and private trainings as well as group classes. I've stayed loyal to this location but clearly keeping customers is not a priority. Can't believe they will be acquiring the Grand Prairie location that's shutting down with how awful and insensitive he is because proximity of location will keep people. Take your money elsewhere, you're only a $$$ to him at this location. An upper level managers should know how to de-escalate and not add fuel to the fire. *Update Chris the upper management doesn't know his company's policies at all and said that calling them wouldn't give me any different outcomes. His lack of empathy while working in a public facing job is baffling. Lucky for me I tried and gave corporate a call who profusely apologized for his bad attitude/demeanor was able to resolve the refund because it was within 7 days of the charge and will probably be the only reason I'd consider a different 24 Hr fitness location in the future going forward.

Staff are great people but with the pricepoint comes the normies with no gym etiquette and way too…read moremuch self importance. Leaving the weights all over the place and not cleaning up after themselves. More times than I can count on both hands Ive witnessed people walk away from machines and bars with 4+ plates on both sides. Disgusting behavior. Bless the staffs hearts.

I am writing this review to warn others about critical billing issues and an egregious failure in…read morecustomer service at the Colaw Fitness Arlington, TX location. Recently, I discovered five separate unauthorized attempts to draft $480.32 from my checking account. Fortunately, my card was locked, preventing a massive financial loss. When I called the Arlington branch to get clarification on why this was happening, an employee named Kennedy was completely unable to explain the numbers. She became overwhelmed, stating it was "too many numbers for her to keep up with" and that she couldn't view two accounts at the same time. When I politely requested to speak to a manager or another team member in her office who could calmly look at the accounts and assist me, Kennedy grew audibly frustrated, denied my request, and abruptly hung up on me. She didn't even provide the contact info where I was supposed to send my bank screenshots. As a Customer Service Manager myself with over 10 years of experience, hanging up on a customer dealing with severe, unauthorized billing issues is entirely unacceptable. Colaw Fitness heavily promotes itself as a Christian-based company that glorifies God, but the hostile, low-empathy behavior displayed today at this branch is the exact opposite of those values. I am demanding a prompt response from the upper management team to explain these five unauthorized $480.32 draft attempts and confirm my billing is secure. Until then, I strongly advise ALL members to watch their bank statements closely.

This LA Fitness now has a new smoothie bar called the Urban Fitness Cafe!! There delicious!!! Stop…read moreby grab one on your way out.

Great friendly atmosphere. Always great staff , always clean , let's see what else can I say about…read morethem..

SCAM SCAM SCAM they call center reps are rude and not helpful at all JESSICA FOX was so rude today…read moreand didnt help with anything just provided a bad attitude. I have called emailed demanding that this membership gets cancelled and i have yet to hear back from anyone regarding my attempts. I have also not been able to log into the app to cancel this shit and they had the nerve to debit my account today for $67.10.. so of course i called my bank to dispute all transaction also placed a stop payment so they can never do this again. DONT WASTE YOUR TIME HERE go to planet fitness the customer service is better and your not suckered into a trial period that you cant cancel. also filed a BBB complaint against them as well. YALL got the right ONE

I cancelled my membership with Fitness Connection the day(June 15, 2026) the annual fee was…read morededucted from my account. I requested a refund of the annual fee due to the fact that it's an annual fee and I would not be a member beyond the cancellation date of 30 days (the end of July). I can understand if I had cancelled a few months after the annual fee, but considering the cancel request was on the same day, I asked for an exception. I spoke to the rep at the gym and she told me to call the "800" number. When I called the "800" number and asked to speak to a manager, I was told to send an email. I sent an email and requested a call from the manager. Instead, I received an email response from a lead customer service specialist. The email wecare@fitnessconnection.com seems like an oxymoron considering speaking to anyone beyond the "800" number is non existent and the bad customer service experience. I have no doubt an exception can be made, but Fitness Connection only cares about the money and not it's members. I will warn anyone and everyone possible to stay away from Fitness Connection.

Everything I expected! Grungy hardcore gym. Not for those who prefer the polished aesthetic of a…read moreGolds or political correctness of a PF. Everyone I met there was friendly from the host to a couple of lifters I conversed with. Of course I paid homage to the Great Ronnie Coleman dropping weights and screaming Yeah Buddy!!!

Love this gym. The people are great. Everyone is there for a workout. Not tripping over tripodsread more

I have had a membership at Planet Fitness for about a year and I have enjoyed every minute…read more The gimmick - "Judgement free zone - is really true here. I HATE working out at places where some roided out idiot says "Hey, you are doing that wrong..." or where the staff is trying to be slick and soliciting to get you to pay them to be your personal trainer. Not here! They are very clear about that when you sign up. I have always felt comfortable here. Additionally, I have noticed that the women that go here seem to feel very comfortable too - no guys are ogling them like many other fitness clubs I have worked out in. They do offer classes - if you download the app you can sign up. They have different ones virtually all day. If you don't sign up for it, but happen to be there when it happens, they are very discreet. Overall, I highly recommend the app! You can attach it to your smartwatches and it has many great features. You can view videos on how to use the machines, you can track your progress or post to the community board for Planet Fitness Arlington. I generally go between 5 and 6 AM on Mon - Friday (before work) and about noon on Sat and Sundays. There are people there, but it's not packed. I have NEVER had to wait for a machine. The staff is great. They are always upbeat and very helpful, but they don't approach you unless you request help. Unlike other places they aren't swoll up gymheads. Relatable folks that will welcome you in. If you sign up and bring a guest make sure the guest brings ID, but if they forget the 1st time they still let them in. They sell headphones, shirts, bags, tanning stuff and towels up front. Super helpful if you forget something. Also, go for the black card membership - you can use it at any PF and it gets you access to tanning as well as water and chair massage benefits. The TV ads in the gym say "Go Fast or go slow - work at your own pace." At Planet Fitness you actually can, without the judgement.

Worst Planet fitness i've ever been to in 9 years of gym membership (I have the black card). I've…read morebeen to lots of PF always like to see the different layouts. There's not a worst one than this one. 0 space in the weights area to lift. 0/10

This location is perfect for the shy gym girlies even when it's packed there's still enough…read moreequipment for everyone and I can always find a corner somewhere lol

Couldn't cancel my membership and had to pay for that month. Even though I cancelled and payed the…read morecancellation fee.

I did a 6 Week Challenge that started in January and found that I have a good workout regimen…read morebefore I started. There were a few moments that were challenging, but the majority reminded me of a Group Classes like Camp Gladiator. Main difference...we were inside with brand new weights and gear versus bringing your own equipment. I mainly had Marcus as a trainer and found him to have really good energy. $200-$250's per month is too high of a price point for a group class . As 'Value' is subjective and if the price point was drastically lower, I would be committed to continuing. Could be great for someone else, not me.

My experience with the classes was great. Only reason they don't get 5 stars from me is because I…read morehad a lot of trouble getting communication from them about meeting all of my 6 week challenge items. I missed all notifications for key items that I needed to complete and any sort of update the may have given about the class. But thanks to the manager Jaide, we were able to find out that I was somehow taken out of their workflow list, so I just wasn't getting any sort of communication from them at all. Apart from that, the classes were great but I would have liked to see more focus on core exercises and maybe throw in some plyometrics. I was surprised to see them throw in more advanced barbell exercises in what was essentially a beginners class but it wasn't too bad. But I wish the coaches taught proper form a little better. Between the barbell work and multiple different ways to complete one type of exercise, I would have liked more of a breakdown of what muscles should be targeted for each different way of doing the exercise. All in all, a solid A for everything.