TERRIBLE OWNER TERRIBLE GYM, fees are policy this policy that they will keep charging you after…read moreyou've left and they do not care about you even after years of paying them.

I am VERY disappointed with the new Texas FITT location. After almost 10 years as a member, I…read moreexpected better. The space is smaller and lacking the locker rooms, changing areas, and courts the old location had. The previous location was already in a run-down part of Arlington, and this one isn't much of an improvement. On top of that, I was VERY disappointed to hear they will no longer have a kids club at the new location. I never received a heads-up or saw any posts mentioning this, and as a parent, that would have been nice to know at the VERY least. If you didn't like the previous location, you will definitely not like this one. The owner also has a temper, which made the whole experience even more frustrating. I've been a loyal customer for years, and now I have to go look elsewhere for a local gym.

To preface this gym needs major upgrades and is outdated compared to competition which is where we…read moreare all headed next. Additionally upper management does not care about their guests at all and has a bad attitude. In the past this was a great place with great upper management that was understanding and willing you work with you because they wanted what's best for you. I bought a membership for a family member and paid it in full as a gift for graduating last year. Little did I know they would keep my card on file and auto charge it without my personal knowledge for another year. I would have never agreed to keep my card on file for a simple one time gift. Upper management is not willing to work with me at all even though 2 different employees said it would be a simple fix and its wild to see their lack of empathy for the simple fact that I've been apart of this gym from 2010-2013 (break for college) and 2017-yesterday. I've paid for upgrades and private trainings as well as group classes. I've stayed loyal to this location but clearly keeping customers is not a priority. Can't believe they will be acquiring the Grand Prairie location that's shutting down with how awful and insensitive he is because proximity of location will keep people. Take your money elsewhere, you're only a $$$ to him at this location. An upper level managers should know how to de-escalate and not add fuel to the fire. *Update Chris the upper management doesn't know his company's policies at all and said that calling them wouldn't give me any different outcomes. His lack of empathy while working in a public facing job is baffling. Lucky for me I tried and gave corporate a call who profusely apologized for his bad attitude/demeanor was able to resolve the refund because it was within 7 days of the charge and will probably be the only reason I'd consider a different 24 Hr fitness location in the future going forward.

24 hour fitness this is only 24hrs 3 days a week. I don't know what else you need from this review…read moreas that says enough.

I am writing this review to warn others about critical billing issues and an egregious failure in…read morecustomer service at the Colaw Fitness Arlington, TX location. Recently, I discovered five separate unauthorized attempts to draft $480.32 from my checking account. Fortunately, my card was locked, preventing a massive financial loss. When I called the Arlington branch to get clarification on why this was happening, an employee named Kennedy was completely unable to explain the numbers. She became overwhelmed, stating it was "too many numbers for her to keep up with" and that she couldn't view two accounts at the same time. When I politely requested to speak to a manager or another team member in her office who could calmly look at the accounts and assist me, Kennedy grew audibly frustrated, denied my request, and abruptly hung up on me. She didn't even provide the contact info where I was supposed to send my bank screenshots. As a Customer Service Manager myself with over 10 years of experience, hanging up on a customer dealing with severe, unauthorized billing issues is entirely unacceptable. Colaw Fitness heavily promotes itself as a Christian-based company that glorifies God, but the hostile, low-empathy behavior displayed today at this branch is the exact opposite of those values. I am demanding a prompt response from the upper management team to explain these five unauthorized $480.32 draft attempts and confirm my billing is secure. Until then, I strongly advise ALL members to watch their bank statements closely.

I've been a paying member of Colaw Fitness for over 2 years without any issues--until now. My…read moremembership plan clearly states that if you attend at least 12 times in a month, your fee is cut in half. I went to the gym daily, yet I was repeatedly billed the full amount. When I noticed the error, I immediately called customer service. They claimed they would "investigate," but two months and countless follow-up calls later, I'm still being told there's "no error on their end." Meanwhile, I kept getting billed in full. That excuse is unacceptable. If there truly were no error, I should have been told right away, not dragged along for months while they continued taking my money. To make matters worse, Colaw insists on continuing to charge my card unless I complete an "end of contract" form--something not even accessible on their website. They admitted I'd have to request it by email. This is a deliberate barrier designed to make it harder for members to leave, and it's shady business practice at best. The worst part? A customer service representative actually told me I could "just go somewhere else." How awful is that? That's how they treat loyal, paying members who have been driving 20 minutes each day to support their gym. Absolutely unacceptable. What's most disappointing is that this gym brands itself as being built on Christian values and morals. Yet their management refuses to take any accountability, refuses to meet loyal members halfway, and acts as if they're always right. Companies make mistakes--it happens. But denying them, while hiding behind a façade of "Christian values," is hypocritical and disgraceful. Colaw Fitness should be ashamed of how it treats long-standing customers.

Good luck getting a machine. People have their family reunions at the lat pull down machines. Smith…read moremachines are for naps and phone time.

This LA Fitness now has a new smoothie bar called the Urban Fitness Cafe!! There delicious!!! Stop…read moreby grab one on your way out.

Their reps are terrible God forbid their machine with loose screws injures you! No way to reach…read moremanagement anyone that can help. The managers in the gym are sales reps that don't give a fuuuuuuu

went in the store to set up a monthly membership while I was working in the area for a one month…read moreperiod. I requested that I do the no commitment plan and that it be canceled so that it does not enroll me in the yearly fee and that it does not try to auto enroll me for another month. The team member said that this was done. I called at then end of the month to ensure that this was completed, however it never canceled at this point. I was charged a yearly fee (that was due for members) 2 days after I called and actually got my account canceled. this feed was 2x the monthly subscription price. Also had a negative experience with the gym due to poor maintenance of the facility and the staff. The only was to cancel your membership is to call (but has to be during business hours) or go in person.

Everything I expected! Grungy hardcore gym. Not for those who prefer the polished aesthetic of a…read moreGolds or political correctness of a PF. Everyone I met there was friendly from the host to a couple of lifters I conversed with. Of course I paid homage to the Great Ronnie Coleman dropping weights and screaming Yeah Buddy!!!

Love this gym. The people are great. Everyone is there for a workout. Not tripping over tripodsread more

I have had a membership at Planet Fitness for about a year and I have enjoyed every minute…read more The gimmick - "Judgement free zone - is really true here. I HATE working out at places where some roided out idiot says "Hey, you are doing that wrong..." or where the staff is trying to be slick and soliciting to get you to pay them to be your personal trainer. Not here! They are very clear about that when you sign up. I have always felt comfortable here. Additionally, I have noticed that the women that go here seem to feel very comfortable too - no guys are ogling them like many other fitness clubs I have worked out in. They do offer classes - if you download the app you can sign up. They have different ones virtually all day. If you don't sign up for it, but happen to be there when it happens, they are very discreet. Overall, I highly recommend the app! You can attach it to your smartwatches and it has many great features. You can view videos on how to use the machines, you can track your progress or post to the community board for Planet Fitness Arlington. I generally go between 5 and 6 AM on Mon - Friday (before work) and about noon on Sat and Sundays. There are people there, but it's not packed. I have NEVER had to wait for a machine. The staff is great. They are always upbeat and very helpful, but they don't approach you unless you request help. Unlike other places they aren't swoll up gymheads. Relatable folks that will welcome you in. If you sign up and bring a guest make sure the guest brings ID, but if they forget the 1st time they still let them in. They sell headphones, shirts, bags, tanning stuff and towels up front. Super helpful if you forget something. Also, go for the black card membership - you can use it at any PF and it gets you access to tanning as well as water and chair massage benefits. The TV ads in the gym say "Go Fast or go slow - work at your own pace." At Planet Fitness you actually can, without the judgement.

On Sunday 08/30/2026 time is 9:30 am...I am signed in and ready to run treadmill. My wife waiting…read morefor me out side sit at atrium lobby. The staff he told her to get out not allow sit there waiting . I'm mad and leave with her. She not even touch any equipments. What a rude man. He said his supervisor not allowed to! I asking for his boss he said he is not here. I'm definitely will cancel membership with this company

This location is perfect for the shy gym girlies even when it's packed there's still enough…read moreequipment for everyone and I can always find a corner somewhere lol

Couldn't cancel my membership and had to pay for that month. Even though I cancelled and payed the…read morecancellation fee.

I did a 6 Week Challenge that started in January and found that I have a good workout regimen…read morebefore I started. There were a few moments that were challenging, but the majority reminded me of a Group Classes like Camp Gladiator. Main difference...we were inside with brand new weights and gear versus bringing your own equipment. I mainly had Marcus as a trainer and found him to have really good energy. $200-$250's per month is too high of a price point for a group class . As 'Value' is subjective and if the price point was drastically lower, I would be committed to continuing. Could be great for someone else, not me.

My experience with the classes was great. Only reason they don't get 5 stars from me is because I…read morehad a lot of trouble getting communication from them about meeting all of my 6 week challenge items. I missed all notifications for key items that I needed to complete and any sort of update the may have given about the class. But thanks to the manager Jaide, we were able to find out that I was somehow taken out of their workflow list, so I just wasn't getting any sort of communication from them at all. Apart from that, the classes were great but I would have liked to see more focus on core exercises and maybe throw in some plyometrics. I was surprised to see them throw in more advanced barbell exercises in what was essentially a beginners class but it wasn't too bad. But I wish the coaches taught proper form a little better. Between the barbell work and multiple different ways to complete one type of exercise, I would have liked more of a breakdown of what muscles should be targeted for each different way of doing the exercise. All in all, a solid A for everything.

My experience with KRB Fitness has been life changing! I have always struggled to maintain my…read moreweight and recently had a C section. As soon as my doctor released me to exercise I went searching for a good program. After going through several fitness programs I found KRB Fitness. What is different about KRB Fitness is the individual care and the knowledge and information I get. It has been more than an exercise program its been a life change. Kelly Burke makes every workout challenging and encouraging. I have learned about my body type, nutrition, supplements, and exercise. But the best thing about KRB Fitness is, the results! I have lost 15lbs in 2months I have fabulous muscle tone and I am only 15lbs away from my goal!! Thanks KRB!!!

Amazing hard working people, cleanest warehouse gym I've ever seen, and a phenomenal motivating…read morevibe.