Summary: The apartment is nice, but ongoing management issues completely overshadowed the…read moreexperience and made living here a constant frustration.
I lived at Rise (managed by Kettler, same as Bolden, but Rise is showing as permanently closed on Yelp even though it is open) starting November 2024, and throughout my tenancy I experienced repeated operational and communication issues that required constant follow-up and escalation.
1) Wrongful towing (May 2025):
My vehicle was towed overnight due to an allegedly "expired permit." I had been issued a parking permit at move-in and was told to keep it in my car, which I did. I later learned that I had been mistakenly given an old-style permit, even though the complex had already switched to a new system before I moved in. I had parked without issue for approximately seven months and received no warnings or notices.
On Memorial Day morning, I spent hours locating my car, dealing with the towing company, contacting the RISE emergency line, and arranging transportation to the impound lot. I paid $230 out of pocket to retrieve my vehicle. Management later reimbursed this amount, which was simply correcting their own error--not a goodwill gesture.
2) No available parking despite paying monthly + vehicle damage (July 2025):
Late one night, I returned home to find no available parking spots on multiple garage levels, despite paying monthly for parking. Front desk staff were unable to assist and advised me to park on the street. The following morning, I discovered hit-and-run damage to my vehicle.
I visited the leasing office multiple times seeking assistance and resolution, but experienced delays, inconsistent communication, and a lack of follow-through. I had to repeatedly initiate contact to keep the issue moving.
3) Unresolved move-out refund check (November 2025-present):
I moved out on November 10, 2025 and was owed a prorated rent refund. Since then--now over two months--I have been told repeatedly that the refund check was "cut and sent," then reissued, and later "expedited." Each follow-up resulted in another assurance that I would receive the check soon, but no actual resolution. As of mid-January, the refund still has not been received, and this issue remains open.
Across all of these situations, the most consistent issue has been poor communication and lack of ownership. Escalation was offered in writing but not acted on promptly. Requests for meetings with upper management were acknowledged but not scheduled. Timelines were missed, and information from staff was often inconsistent.
Takeways:
The building itself is nice, but management processes were unreliable and required persistent escalation to get results. Some improvements have been made, but unresolved issues remain even months after move-out. Prospective residents should weigh the quality of the property against the risk of management-related frustrations.