Carl Was eager to take our money and charging Covid prices at the time , but when we needed service…read moreon the tub they don't service our area? Had a seal leak on the motor after 2 years,we only use the tub during the winter and drain in the summer,seemed like a premature failure but they say we neglected the chemicals in the tub? I guess anything is possible but we check the chemicals religiously! Wasn't worth arguing and wasn't an expensive fix ,Carl got kinda nasty when we pushed the issue,just ended up fixing it myself. All in all we love the tub just don't love the attitude. If you live outside their service area just plan on having to fix it yourself.

Buyer beware! This place is horrible! Do your homework…read morebefore shopping here. They screwed us on the pricing of a hot tub. They lied about the efficiency of the cost to run the hot tub each month. They seem more like shady used car salesmen, so steer clear of this place. Go somewhere more professional, honest, and clean.

Always helpful, great prices and great employees! Have been going to them for years and have always…read morehad what is needed in stock

Matt is great! Installed our new heater and sand filter. He even came out a few times after the…read moreinstall, no questions asked, to make sure we were up and running. You don't find customer service like this anymore! No pressure to buy and/or upsell from the store..I highly recommend Poolmart!

Bought a dimension one for over $14,000 about 3 years ago. Carl seemed decent until I had issues…read more Carl is poor at communicating and does not care about the customer service. I have had issues with my hot tub since I bought it. Carl claims I have never registered our water test at his store yet I have all my chemicals with his handwriting on each bottle with instructions on how much and when to put in based on the water test he did. So he must have forgot to register it or something. He was very quick to blame me for it and also not buying his chemicals at his store. Very poor tact and customer service. My hot tub had an FLC code since I bought it. Changed the filter multiple times , followed his instructions on every bottle to the letter. Every time I called him he would give me the run around. Paid $200 finally to get it serviced from his store or third party service tech while it was under warranty. Had to reschedule multiple times because of their poor communication and told me it was going to take time for the panel to come in. They finally came out. The service tech had a whole circuit panel specifically for my hot tub ready to install but only put in a flow valve and kept the panel. Told me if the FLC code came up again it would need a new panel. Well FLC code came on not even a week later. I called Carl and he gave me the run around asked what chemicals I used and insisted it was not his problem since I do not buy chemicals from his store and I would have to have a service tech come out. And pay another $200? What a joke. Give me my panel that was ordered specifically for the issue in the first place. If you buy chemicals from his store it will cost you 2 times more what Amazon charges for the same exact brand. Carl was rude and no help what so ever. I serve in the military full time and am coming up on 30 years, I have never been flagged or in any kind of trouble and am a pretty good judge of character. I'm not the kind of person to write a negative review. This guy has issues for sure. I will never do business with him or recommend anyone do business with him. Seems like a scam. I will be calling dimension one and work through them directly from now on. Just unfortunate my warranty has run out. Carl I recommend you get some help.

PLEASE!! I beg anyone who buys their pool supplies to NOT shop at this store any longer! The guy…read morewho runs this business knows nothing about customer service and is a total A$$hole. Price gouging during a pandemic is illegal and this is exactly what he is doing. I have been buying the same filter from them for 20 years at $99 and today it was priced at $140. When asked he said....well, last year a 2x4 cost me a 1.50 and today is cost me 4.00. Like his lumber issues have anything to do with pool supplies. They tried to tell me it was because of the national shortage of pool supplies. The shortage is only on chlorine tabs, NOT FILTERS. Their reduced hours and closed days are insane!! Even when they say they close at 4, they actually close earlier than that. I arrived at 3:45 to see a bunch of staff sitting around but the door locked. Ever since this changed from Viscount Pools, the service has tanked and their prices keep going up. Now all sales are final and no returns/exchanges. I hope this place goes under soon! If you want good customer service and supplies go to the new Poolmart & Spa, just up the road from them on Dixie Hwy.

Junk. And getting service is a joke. Leak in the new tub went on for 2 months. Also, waterfall is…read morenot working as it should. There is not much pressure coming out of the jets. My bathtub jacuzzi was way stronger per jet. Service said can't fix the waterfall. To speak with Joe, the manager, is nearly impossible. Jordan, a sales manager, was wonderful and came out to work on the waterfall. I give Jordan a 5 star. I'm very dissatisfied with the Dynasty Spa. Too many issues out of the gate. Service came and said the coupling circle was cracked. Probably due to the manufacturer overtightening. My concern is the integrity of the inside due to the leak. The structure is all wood. It was soaked due to the leak. Wood frame was very wet.

I purchased a floor model back 10/2020. The crane to get it…read moreon deck was $500 (Crane Daddy LLC) Any problems, they came right out to fix it. I also have bought a commercial quality outside furniture set. I love it all. The General Manager was Joe Reiter. He was extremely helpful with these purchases.

Bill has been servicing out hot tub for 15 years. He is reliable, professional and delivers for a…read morereasonable price. Highly recommend Hometown Spa for your hot tub needs.

Hometown spa not only takes care of pool & spa servicing but Gas Fireplaces & its with the last…read morethat i have done business. The Phone is always answered promptly, appointments are easy to set up. Service is prompt & professional & reasonably priced. We needed Valves rewiring & gas burners cleaned out, pilot restarted, just a general service & cleaning, the work was done quikcly, not mess was made in our house & everything was conducted in a cheerful professional manner. Highly recommended

Sold us a cover brace for a hot tub in a water damaged box, said if there was a problem, no problem…read moreto return- We could not use it because of location of tub- never attached it or used. I returned the product and the gentleman behind the desk took it back and said Charlie would call to refund- Charlie has not called us back and when we went in to try and get refund Charlie said he will have to check with distributor. Still no call back or refund- dishonest.

Our hot tub stopped heating in sub-zero weather and we needed service fast. Hot Tubs Plus sent…read moretheir service man out to inspect. He is Jeffrey Phillips, maybe. He seems to claim several names, Jeffery Anderson at times. Probably both fake. He said that we needed a new heater. So I paid him in advance for the heater as well as for that days service call. He subsequently blew off TWO following appointments without calling to let me know why or when he would actually be back to install the heater I paid for. So on top of everything else this cost me, I lost two days pay waiting at home for him for no good reason. He surely could have picked up the phone to release me from this unnecessary waiting game but chose to leave me hanging interminably instead. All this time I had space heaters on my tub, hoping it did not freeze up which would destroy it. When he finally did show up to install the heater, I had told him in advance not to wake me up until he had the job done. When he woke me up he told me that I owed $355.00 for that days labor. I trusted it was true and paid him as I had not idea how long he had been working. Later, I checked my security cams and discovered that it took him under 30 minutes. Since when do hot tub techs make $700 per hour? Knowing that this is an unreasonable amount to pay for hot tub service I contacted the store. Charlie the owner of the store, who had previously told me that he had personally trained the technician to work for him, told me that he was not responsible for what I was charged and it was none of his business! Really? So, even though the tech was trained at the store, and sent to me by the store, they claim to be...not responsible? That about sums it up. Avoid!

Please be very careful when choosing this company to install your pool. They're fine to deal with…read moreuntil they have your money. Then you are a major inconvenience. Get everything in writing even the site plan, plumbing, electrical, etc. It will save you major headaches in the future.

Called the office on Saturday morning and was told that Gary would call back by Monday. No call…read more Called the office again the following Friday and was told Gary would call us by Monday. No call. Called the office again on Tuesday to inquire and the woman was rude and unprofessional, annoyed with us for complaining that we are not getting called back. I would not recommend them. I wish I would have read the yelp review prior to wasting my time with them.

Chris in the service department is the best. It is always a pleasure dealing with him. When you…read moresee Chris it is probably because you have an issue with your pool. He is so friendly and he get right to work and communicates the issue as he goes. My wife and I agree that when we need service again, we will wait an extra day or two just so we can have Chris as our service technician.

We have had problems from day one. The lines they installed to auto fill the 35,000 gal pool leaked…read morefrom day one. The owner said he would be here to oversee the project and never came to supervise. Many other issues with the pool and equipment we were sold and did not need.

MG from EMI serviced my cover, thoroughly checking all components, replacing two pulleys and making…read moresure it was working properly.

Their technician James came to my house in a timely manner and spent hours repairing a series of…read moreproblems with my pool cover he communicated very well and resolved the issues to my satisfaction