Chris in the service department is the best. It is always a pleasure dealing with him. When you…read moresee Chris it is probably because you have an issue with your pool. He is so friendly and he get right to work and communicates the issue as he goes. My wife and I agree that when we need service again, we will wait an extra day or two just so we can have Chris as our service technician.

We have had problems from day one. The lines they installed to auto fill the 35,000 gal pool leaked…read morefrom day one. The owner said he would be here to oversee the project and never came to supervise. Many other issues with the pool and equipment we were sold and did not need.

Always helpful, great prices and great employees! Have been going to them for years and have always…read morehad what is needed in stock

Matt is great! Installed our new heater and sand filter. He even came out a few times after the…read moreinstall, no questions asked, to make sure we were up and running. You don't find customer service like this anymore! No pressure to buy and/or upsell from the store..I highly recommend Poolmart!

Review #479 June…read more30, 2024 - Sunday First I Am Pleased To "Add This Business & Now Write As First To Review with 5 Stars!" I was referred to owner Tony at Brosio Pools, from Dolphin Pool Store where I purchased a New Liner, Flood Pad and Wall Cove Kit for My 15 x 30 oval above ground swimming pool in April. I left a message with Tony on April 22nd and he promptly returned my call the next day to talk installation and with a good price to complete the job before the Memorial Day weekend. On Wednesday May 8th Tony and his 4 man crew were on time at 12 PM as he confirmed the day before, he already had a customer in the morning. The project was to remove the faded 12 year old liner, smooth the sand from tree roots already removed and install a Floor Pad and Wall Cove Kit then the liner which is the SAME color and liner pattern as years before but more true blue in color ! :-) The Service Requested, Quality & Value from this pool installer company is 5 stars ***** Brosio Pools, Inc. was very professional, with organization, and no issues or problems throughout the home project and completed in 2 1/2 Hours including clean up! The guys all had jobs to perform whether inside the pool or outside with the railings and ledges to remove and install back like medical surgeons! :-) I was impressed with the three guys that cleaned up when the installation job was completed to raked the lawn, then cut up the old liner to dispose of by placing it in the liner box for garbage. Great Teamwork & Organization! Thank You Tony & Crew at Brosio Pools Inc., Swimming Pool Contractor of Imlay City for a Fantastic Experience From Start To Finish! I RECOMMEND this company for new or old installation replacement! My Photos of the Backyard Project are posted from start to finish! Tony also Serves Macomb County and nearby areas. (810) 841-7648 Online Estimates - Onsite Services Above Ground & Inground Pools High Rates on Angie's List, Nicelocal.com, reviews.birdeye.com 1st On YELP Too !

From the owner: We have been installing swimming pools of all types, replacing liners and servicing pools for 25…read moreyears. We are licensed and insured. The owner is always onsite. We also are a full service contractor that installs custom inground swimming pools. We service Lapeer, st.Clair, Oakland, genessee macomb counties and more. We pride ourselves on being a family oriented business that cares about our customers from start to finish.

Terrible customer service. One gentleman in particular is very rude, downright snarky EVERY single…read moretime we've gone in. We are new to Michigan, have been struggling to get all of the chemicals right in our pool and have spent several hundred dollars here, maybe more, in a short period of time. Well, we will be taking our money elsewhere going forward. I'd recommend you do the same!

Couldn't honestly say what the store is like, since they are ALWAYS closed, even when they are…read moresupposed to be open. How does a pool store stay in business when they closed during peak summer hours? I'be had a pool for four years, have never been able to make it into the store, because they are always closed even when supposed to be open. Save yourself the travel time and head to Leslie's in Troy! They are always open, helpful and friendly!

I hired Pool Geek to come out once a week for their regular maintenance program. I noticed my pool…read morewas still dirty after service so, I decided to set up a camera. I found out that they were in and out in less than 10 min and never vacuumed or brushed the walls of my pool. Their website says: Service Includes: Testing of pool water chemistry Addition of chemicals needed for water balance Skimming of pool surface Vacuuming of pool floor Alternating weeks of waterline cleaning and wall brushing Cleaning of pump and skimmer baskets Backwashing of filter as needed I let them know what happened and sent a video attachment. They offered to give me a credit for one service. They had been out over 20 times. Remember to Inspect what you expect, if you choose to hire them in the future.

Spoke with a manager to set up services, manager was rude and disrespectful the entire conversationread more

After working with Steve about a faulty pump, we were able to reach an outcome that satisfied both…read moreof us. I like working with Steve. He has a calm demeanor and willing to satisfy his customers. Kenny and Dillon are huge assets for Steve. They are his service men. I would recommend this company

I had a good experience here. After going everywhere to try and find the right pool parts to fix…read moremy filter. I was suggested to try out this place by Dolphin Pools. They said this place would have the parts. And they did! I was very impressed by their part department. Very nice guys. They seem really busy. But they had great customer service.

Spa Service was recommended by my local pool store for a leak in my hot tub. After leaving a…read moremessage, they called back immediately and scheduled a visit soon after. Jon was the tech, he called when they said he would, he showed up on time. Polite, friendly, professional, knowledgeable and WAY more reasonably priced than the other companies I called. He fixed the leak, offered some spa advice, and cleaned up after. Highly recommend!

Shawn from Spa Service has been to my place twice to service my old Catalina spa. The second time…read morewas because, based on his first performance, I insisted that he return if at all possible for the next call. If you watch the man work, its immediately clear that he knows what he is doing. And even though that knowledge and skill is how he makes his living, he was very good about answering questions I had; and even providing tips that would ensure that I would need his services less! I found his honesty and helpfulness refreshing, and after three years since his last visit, I'm hoping I can reach him again to fix a difficult-to-service leak. PS- I wrote this review for two reasons: 1.) because I was that satisfied by Spa Service's performance, and 2.) because the poor review from the Veterinarian below, in particular, annoyed me. It never ceases to amaze me how people can make emergencies of their own 'needs', but not feel a sense of urgency to pay the person that fixes the problem. To then have the audacity to give the business a bad review is shameful. Keep up the good work Spa Services, and give Shawn a raise--lol!