The store was clean and well organized. The staff was friendly and knowledgeable…read more Everything was merchandised in a helpful manner. The prices are a little higher, then in our area, but it was useful to compare the inventory offered at their various locations.

The guys here helped with a new battery when I needed one and put it in for me! Donald had such a…read morenice attitude and made sure I had everything I needed before I went! He really went above and beyond his station in customer service! Thanks to the guys here always helping me when I'm in a pinch.

I took my car in for a battery thsy had in stock and they told me they could replace it. They…read moreinstalled the wrong battery, then the right battery backwards, destroying the inverter. They took responsibility, but a year later, they have not paid for the repair. I will update this review if that changes,

Matt was great. While traveling in Connecticut windshield wipers failed in street salted I 84…read more While his co-workers shrugged their shoulders, Matt made it worked and got us on our way. Thanks Matt

Basically the same review as the other Chuck and Eddie's review that I have, but this place is…read morebigger. Although even though it is bigger, it doesn't seem to have that much variety in brands. Quite big, but limited in picks. Mechanics tend to jack up prices and have a certain attitude, but the individuals at this location seem a bit nicer too instead of being mad at the world if you ask a question or two. Moral of the yelp: don't go to junk yards that are two, three states over just to waste your time and money. but for instate residents it's definitely worth a shot for the small fee

Terrible customer service from start to finish. I asked for the correct part for my car, and the…read moreemployee gave me the wrong one. When I came back to return it, he refused to help because I didn't have the original paper receipt. I showed him a photo of the receipt and asked him to look up the purchase in the system since it was bought at this store, but he wouldn't even try. I also showed him that the part they sold me did not fit my car, but he just kept saying, "There's nothing we can do." There was no effort to fix the mistake, no exchange, and not even a store credit, even though the error was theirs. Because of this, I ended up losing nearly $300 and had to buy the correct part somewhere else. I've never experienced such poor customer service. I will not be returning, and I would not recommend this store to anyone

I've never had a problem with the Chuck and Eddie's team.. they will always pick up my vehicles on…read moretime with a fair price.. I would use them again. :-)

Adam P. I had the best experience ever, Even though we weren't able to find the exact part because…read morevery few were used during production Adam was so helpful taking pictures and comparing the part to insure it was the correct one. Unfortunately after several days of communication we were unable to find it. Adam went above and beyond his job and I will be forever grateful. They refunded my money in a very timely manner. I will forever be grateful. I recommend them, and I will definitely use them again if needed in the future . Ask for Adam in the parts department he's the best.

Thank you Shane, our AAA tow truck driver, for driving us and our dead car 130 miles to home! You…read moreare a very kind young man and we enjoyed your company. I loved the fact that we were in a pink tow truck! Very classy!

The short version; this shop helped me out majorly. The story; my car broke down on me, and after…read moregetting it towed to here and there I was told from everyone it was the engine. Ouch. So I got some quotes all between 8-9k and over. In a panic, I called the dealership and woman who sold me my car to get it towed there and explore options. When i called AAA to tow it from southington to danbury, an angel named Kurt came to to do just that. He understood the diagnosis and called his shop, showcase, to see if they could help. he then gave me a ~super~ discounted tow, regardless of whether I'd have it fixed there. After discussing all options with Rick, the mechanic, he understood my needs, budget, and was able to find the perfect solution with 100% honesty. I ended up paying less than half of all other quotes I got. Very happy with the service and will be back!

place is a joke and Tom is an ass hole. do not buy anything there! they clearly don't like to…read moredo business and sell parts. extremely rude and unprofessional

I stopped by looking for a lift gate for an 01 Explorer after being let down by Underpass in…read moreWallingford (they told me they had it but when I arrived after my hour trip up there, they didn't). Toms didn't have what I needed but were very helpful in suggesting another place that did have it. If it wasn't for them I would still be looking so Thank You!!

Excellent customer service from start to finish. I scheduled a last minute appointment which they…read morewere able to get me in same day by 4pm. Got my BMW oil change with the proper European oil. In and out quick with a very friendly staff.

Went for an oil change and was informed that my oil pan needed to be replaced. Also my serpentine…read morebelt and a filter. The tech who was the manager on duty went to great lengths to explain how they couldn't fix the oil pan and how they had to replace the "plug". They inexplicably gave me front windshield wipers for free, which I gladly accepted as they are close to $50. It did strike me as curious though. I made an appointment with my regular mechanic and found out that the serpentine belt was fine. And that the "plug" was stripped which is why they replaced it. Considering they are the only ones to do oil changes on this vehicle it seemingly stripped by their actions. Most importantly the oil pan is not leaking. Overall not a horrible experience but between the expected upsale attempts and the less than honest assessment of my vehicle, I would suggest caution before acting on any recommendations. Please note, I understand that there are manufacturer recommendations at each level of mileage. But it is one thing to say, hey your car has this many miles the recommendations are versus this needs to be replaced.

shit place w shit people. sold a junk car to them and they came for pick up a day early- the car…read morewasn't ready, it still had stuff in it and the paperwork wasnt together which I told the driver and offered for him to wait while I get it ready for him mind you I was supposed to be leaving for work and the car wasn't even scheduled for pick up till the next day. instead of waiting or coming back the following morning like he was originally supposed to he proceeded to cuss me out yelling insults at me and then cancelled the sale. crazy work don't use these dickheads

shit place w shit people. sold a junk car to them and they came for pick up a day early- the car…read morewasn't ready, it still had stuff in it and the paperwork wasnt together which I told the driver and offered for him to wait while I get it ready for him mind you I was supposed to be leaving for work and the car wasn't even scheduled for pick up till the next day. instead of waiting or coming back the following morning like he was originally supposed to he proceeded to cuss me out yelling insults at me and then cancelled the sale. crazy work don't use these dickheads