Redman's Trailer Sales I cannot say enough about Rob Redman…read moreand his expertise. I was in a difficult position with regard to my brand new Venture RV, and Venture Customer Relations suggested I contact Rob for advice; I'm so glad I did! With incredible patience, he talked me through all steps necessary to diagnose my problem, and it worked. I want to emphasize that I hadn't purchased my Venture from him (wish I had), yet he still took the time to help me out. Rob is a class act, and truly a wonderful human. Don't hesitate to call him for any and all your RV needs.

Easy rental throgh Redmans. My first time renting a…read more trailer and I would do it again throgh this place. Very easy transaction, the trailer was clean and in very good shape. Highly recomend these guys for rentals. They have Ubaol trucks as well as trailer sale etc. Very happy customer. Five stars

After our first trip to the Northeast RV and Camping Show, we sat down to lunch at Wood 'n Tap. The…read morepeople beside us saw our million brochures and said you should go to Custom Camper. So we did, and we'd do it again. CC let us look through their RVs up close, and the salesman was there to answer questions. After we bought, we had a 45 minute guided tour of our new mini-home, including pump verses water hookup, how to empty tanks, and filters, oven vents, you name it. Five years later we still love our li'l home from Custom Camper. They have new and used travel trailers, small to huge, they service RVs, and have a supply shop on site. They also still carry the (current year) RV we bought five years ago. It's not the largest lot in Hartford, but it has range and quality, still. We'd go back there again, and someday we will. When COVID has become a thing of the past, it'll still be fun to visit them at the RV show again.

Great place to do business, bought a Flagstaff TT from them at the Hartford RV show and have never…read moreregretted it. I have only had it in a couple of times for maintenance and they have always fixed every thing and quickly. I once had a problem with my wiring that I worked on myself and when I called them they walked me through what to look for and we were able to solve the problem on the phone. I highly recommend Custom Camper.

Great service experience at Pete's RV. Basir was my service coordinator and was super helpful…read more Got my RV right away and fixed within an hour. The whole service staff was friendly.and wanted to make sure my experience exceeded my expections.

Purchased a used RV there in April. Unit was delivered last week, NO KEYS. We cannot secure this…read moreexpensive trailer! Daily calls and emails to the CT Pete's RV, still waiting to receive "a bunch of keys to try out to see which one works" or the actual keys. Let's see how they rectify this extremely frustrating situation. Maybe I will change the rating if I get the keys.

Steven was excellent--prompt, honest, and went above and beyond throughout our entire 5th wheel…read morepurchase. Both Rob and Steven took the time to help and teach me how to properly hook up and unload our 5th wheel from our truck, which was a huge help. Steven also went in-depth showing my wife and I how everything works on our 5th wheel so we felt confident before leaving. Highly recommended -- Hemlock Hill RV, and especially Steven and Rob, made this a great experience. THANKS GUYS!! We love our new 5th wheel camper!!!!

Below is the reply to my original review and my response to them…read more Ryan - we're sorry this situation became so frustrating for you, and we appreciate the opportunity to add a bit of clarity. The pre-owned camper you selected was clearly presented and documented as an "AS-IS" unit and the purchase paperwork reflected that at the time of signing. When you returned to take delivery and opened the slide, there was some visible water on the floor and a trim piece. Our sales manager had it wiped up and inspected the area himself and did not find any signs of structural damage, but we understand that this raised concern for you. We offered to take a closer look and address any potential sealing issues to give you more confidence, even though the unit was being sold AS-IS. From there, the conversation shifted to a different, newer unit at your request. We worked to present options, but as discussed, a significantly newer camper comes with a very different price structure, and we were not able to align those numbers with the payment you were hoping for which is understandably disappointing. Our goal is always to be transparent and reasonable throughout the process, and we regret that this experience felt otherwise from your perspective. We do wish you the best in finding the right RV for your needs. some very interesting facts missing from your response. The first is that I was never given the chance to fully inspect the vehicle prior to doing the bank paperwork. Then the day when I came in to do the bank stuff I was not able to do a full and complete inspection of the vehicle as it was not made available for me to do that inspection. I understand what "as is" means. As does the lawyer I spoke to. If I had the chance to fully inspect that vehicle on the day we did the paperwork and then showed up three weeks later to find water inside legally I'd still be in the right. But morally it might be a different story. But that is beside the point because as I stated, I was never given the chance to completely inspect the vehicle. Nor did I check the box on my contract stating that I was given a chance to fully inspect the vehicle. Why? Because I had worked it out with the sales person that since I could not inspect it that day, then when I came to pick it up finally I would have the chance to walk through it and make sure everything worked. Make sure everything worked. Here I'll say it one more time. Make sure everything worked. A camper that leaks is not a camper that works. And what your manager said to me was that he could have no idea where the water was coming from and he admitted to me that his offers to fix the liner on the slide might not be where the water was coming from and may do nothing to fix the issue. Btw. The leak was bad enough to swell wood. I think you need to sit down with your sales manager and sales people and get the full story about this because they seam to have left out a few important details. Either that or you're ignoring them. I never took possession of that vehicle. I never gave you my trade I never gave you my title. It was never registered to me and I never left the lot with it. I never signed that I had inspected it. And I was promised a full inspection before finishing the registration and driving off with the vehicle. Your company easily could've rolled back that deal. And I could've gone elsewhere. But I decided to give you all the benefit of a doubt and reach out with an olive branch telling you that you did have something on the lot. Let's find a way to make it work. Instead they unlawfully tried to keep the first deal alive and in doing so their offer to me for the other camper on your lot was this. To take a vehicle that I hadn't even driven off the lot in or registered to me as a "trade" and at the end of the day if I had taken the deal you so. "transparently" laid out for me. I would've ended up shelling out a $6000 trade and $14,000 in cash to walk off the lot with a $24,000 camper. With a payment of $150 a month for 180 months. Making almost $6k of my money disappear. And you would have still been left with not only my trade. But the original camper you tried to sell me which hasn't lost a penny of value due to our deal falling apart. If fixing it was really that easy you could do it put it back out on the lot and have it sold fairly quickly. If fixing it is not that easy and now it needs to be wholesaled. Well that looks much more like your dealer knew about the leak the whole time and was trying to hide it from me. It was pouring rain the day we did the paperwork and seeing the leak that day would have been easy. Interesting coincidence.... I will be meeting with my lawyer on Friday and sending you a letter directly after that. I am hoping that you will do the right thing and just unwind the deal. That way we can avoid me having to go to the Department of consumer protections. Thank you.

5 stars isn't high enough. I called after my black tank clogged. They told me to come in right…read moreaway, they spent over 2 hours cleaning out my tank. My service dog ‍ and I were very comfortable in their lounge area. I've used 2 other RV repair facilities in Massachusetts and Connecticut that couldn't handle simple repairs. I will definitely coming back to Long View again.

Going into the 5th week that my RV has been in for some repairs. No matter how many calls I make it…read moreis literally impossible to get a service rep to answer my calls. I leave message after message for repair updates and I do not even receive the courtesy of a return phone call. I managed to get the service rep once and he explained the repairs with the exception of the last repair which are windshield wipers. Some mysterious issue if a replacement part was order or not. I have called and called for an update and my perception is I am being totally ignored and blown off. I am wasting precious time unable to use my RV on any trips. How difficult is it to walk across the service department floor to parts and find out if the part has been ordered or not. Absolutely terrible follow-up to requested repair work. According to Longview management... "We always aim for five-star customer service..." Well you missed the 5-star target review totally.

RV Guy helped us by providing advice and pointing us to a nearby parts place where we could get…read morewhat we needed (a dog bone connecter). Helped us quickly solve our problem. So thankful for this friendly and knowledgeable professional. Will remember this kindness!

Awful!! No Show No Call No text! Confirmed 2 times during the time frame, called Peter 3rd time…read moreevening, no answer. No return call, no reason, no call next day. RV Fridge out, spoiled food & left with coolers of what was salvaged. Refused 2 technicians from other companies that day as I confirmed/ committed to Peter @ My RV Guys

Is it possible to remove a star? Traveler beware !!! Bait and switch owner. Promised in writing…read moreout the door price. Drove 200 miles to purchase a brand new trailer with Cash in hand. Tried to add 2500.00 fee never mentioned in any negotiation.. Rude, obnoxious, just a bad person to deal with. There's a right way and a wrong way to deal with customers. unfortunately the owner only knows the wrong way in my experience. ​

we bought a 2021 toy hauler march of 2024 we have been…read morerunning into nothing but problems with it. We have called multiple times left multiple voice messages. No one ever gets back to us. originally we had dealt with Sara originally and she was fantastic then we got STUCK with dealing with Brittney ever since, and since then this has been an AWEFUL experience, the floor is rotted underneath in the toy hauler back room, the glass door, we asked for help with knowledge to go about keeping the glass piece from falling out, which we never got help with, now the door has completely fell off its tracks in that section, the blind behind the couch, doesn't even cover the whole window, the pull cords for the couch the two chairs the middle they snapped so they don't recline anymore, the sink, it does nothing but constantly leak, there is a leak under the shower in the storage unit, the outdoor speaker never worked and we had to replace it they provided it but we had to replace it, along with a a list of other WE had to fix as getting ahold of anyone there is impossible, then while us replacing things taking things apart there are chunks of wood and wood and sawdust from whatever caused it, but we were told that they were going through cleaning the camper and this is not something we had also expected, the fireplace crapped the bed then finally MONTHS later they got around to replacing that for it to crap out again, the screening on the back door was never fully held in as they said they would fix that as well and still have never reached out, the door entry way doors, they don't close the plastic is broken and they always pop open as they don't close, the thermostat in the bedroom doesn't work. It blows out air-conditioning, but it doesn't blow out heat, but when we drove off the lot the interior stair is damaged and we were told that it was already ordered and we will be contacted when it comes in and MONTHS go by trying to situate all of this to then find out a few days later to then be told they don't carry it anymore and if we want it fixed it won't match, then we wake up to the main toilet leaking and the toilet is empty as we can not use a leaking toilet, MIND BLOWING but the leak is going THROUGH the door trim running up from the floor and coming out on the floor in-front of the bedroom, so now we have sewage water constantly in the camper, and can't use the main bathroom, and then have to i'm sure deal with possible mold from it being in the wall from sewage, as we now have to hire a handyman since we clearly didn't spend enough money driving off the lot with a 2021 toy hauler. Now we have to hire someone buy parts and have things fixed correctly as getting a hold of anyone to situate anything at this dealership is nearly impossible. Then they made it seem like they were trying to help fix the issues and they sent 2 guys out in the pouring rain, to look at a few things (mind you nothing came from that visit even though the guys said that things would be covered as we pay for an EXTENDED WARRANTY) to then be told by the RUDEST individual brittany (who we have now heard and seen some crazy reviews and wish we never bought there, especially through her) that nothing besides like 2 small things would be covered so very DUMBFOUNDING to know we pay extra for them to try extra hard to avoid fixing products they sold. we understand when you buy something even if it is three years old that there will be things with wear and tear but at the end of the day, this is not wear and tear this is they got something in they wanted to sell it knowing it had issues and they just chose to cover things up with a Band-Aid and sell it and just look away instead of ever trying to fix any issues. so as for us we will never buy here and we encourage you don't either as it has been nothing but a nightmare. hopefully you guys have a better experience, and take your money somewhere where you're a valued customer and not just sold something to ignore us. As we have MANY MANY pictures so here are some. They also know we bought it to live in for a bit and told us to bring it in for a week or so so they can go through it knowing that is not an option and they knew that and tell us to wait till spring to bring it in as we have again informed them we live in it and don't have the means of going to a new location to fix things that should have never been to this extent, and then have us pay for a hotel or something to put us in so they can "check things out" so they want us to pay for a hotel, pay for extra repairs as if paying for 2021 toy hauler wasn't a big enough of a purchase, so clearly there's no insight on things being fixed, if i could do negative stars i absolutely would.

went there to purchase a Rv it wasn't ready was told it would be ready in a couple of days, I took…read morea day off of work to bring them my trade in and pick up the Rv was called after and was told it was sold, I asked him why make a appointment with some one if you are still selling the vehicle to some one else, I asked him why not get a deposit, I thought you were holding it for me, I told him I was bringing him my trade. And was ready to take it home, he answered and said I dont force deposits makes no since in the sales business you always ask for a deposit it was odd that he didn't ask. my it happened for a reason look at all the reviews. He never called me back I called three times just needed a price on a warranty was told he would call me back never did, just once to tell me it was sold.But again glad it happen after reading all the reviews I was treated the same way.

New WARNING ‼ DO NOT purchase from this company. The GM…read moreVictor will lie to you when work has been done to a vehicle that he will not release to you. He will tell you that they did not know about any DAMAGE done to their vehicles prior and tell you that he won't do anything about it. This GM Victor is worse than the ones at Camp world. This is your warning to save you money and a lot of trouble. I was also promised for the owner to contact me, and of course, this was never done either. They replaced all the vinyl inside the camper, and then claims it no work has ever been done, then calls me back and says he spoke to the previous owners which we asked for at the very beginning and they said that they just decided to replace the vinyl due to a scrape in the floor, which is not true because it's replaced through the entire camper BEWARE!