Really poor impression of this canine training business from simply speaking to to the owner over…read morethe phone, obviously she doesn't need to make a good first impression to the inquiring public or be helpful about her programs because she doesn't need the business - according to her "her program is so awesome", funny, when I've asked for trainer recommendations from other dog owners this one never came up once.... Anyways, my issue is NOT with the fact that she is very strict with her age limits for the class (I am hardly offended by this by the way!) but in the way which I was poorly helped over the phone. This has been the most unhelpful conversation with a trainer I have had so far, and I have chatted with quite a few different schools now inquiring about different methods with different trainers. Either trainers are willing to chat more in depth with me or refer me to another trainer or class who could help me out for what me and my pup need. Basically, I was simply told that it was too late for my puppy and that she wouldn't fit in with the other pups in the classes. I want to enroll my puppy in a program with a down to earth trainer who can relate to the every day dog owner, not with someone who will simply brush me off with no assistance or advice whatsoever because I couldn't participate in their puppy class. I know personality fit with teachers and trainers are really important to a lot of people. First impressions are everything and it pays to treat even potential clients well even if what you have to offer is not suited to them.

Shannon is a great trainer and more importantly, she's your dog's best friend. Her training price…read moreis not cheap but is certainly worth every penny plus you are welcomed to join her group class for the rest of your dog's life. She's refreshingly informed about dog's behaviours (and misbehaviours,) More importantly, her approach is personalized and she's always ready with an answer just a phone or an email away.

Come with an open mind and lots of patience. This is an awesome learning experience for you and…read moreyour dog. Took my dog here half a dozen times this past year for different classes. Dogsmart was recommended by a friend who raved about their instructors. Tracey, Masumi & Alice all were calm, patient and helpful as we did Beginner Life Skills, Tricks & Games, Shy or Fearful Dog, Dog Out & About and Dog Care Basics. Annette - the friendly lady at the front desk also kept on top of providing multiple notifications for upcoming classes and was always there to help. Training isn't easy and the style might not be for everyone. You will be grilled about how you are working with your dog in all aspects. Words you say, actions you take, actions you didn't take. You will learn a different order of doing things, be asked about what you're doing at that moment but have to listen and visually focus on your dog all at the same time..! My advice: Be patient and practice the activities to the best of your ability! Ask follow-up questions in-class or privately via email and come prepared to talk about what your dog is doing week to week. Retail therapy: there's a shop with a selection of training toys, treats and supplies. It's an awesome spot for anyone looking for new treats to engage your dog at reasonable prices. My shy uncertain dog has grown to like this place and open his little heart. Thank you to the wonderful staff at Dogsmart for focusing on progress and for providing affordable & interesting classes to help Vancouver-area dogs grow.

Terrible training experience. Terrible advice. Condescending, judgemental trainer who constantly…read moretalked down to us. The advice made a slightly anxious puppy extremely reactive. Now spending a small fortune on a behaviourist to undo the damage. Basically. I've found out that everything the trainer told me was absolutely wrong.

Although the experience of having my anxious 14lb maltipoo wrapped up like a burrito to sit calmly…read morewhile he get his teeth cleaned is a bit traumatic - for mom and pup, I put my trust in the Pampered Pets team to ensure they take care of my dog and get the job done. They assure me that they take breaks to give my dog a 'rest'. My dog's teeth look great when they're done and I will always chose this method over putting my dog under at the vet to get his teeth cleaning! When I took my pup last week for his cleaning, he left looking a bit dishevelled (normal for being confined in a towel for the service) and blinking one of his eyes constantly as if something irritated it during the service. This persisted throughout the day where he wouldn't open one eye or would squint and I knew there was something irritating it. I emailed Pampered Pets that evening and got a call from Tamra in the morning assuring me that she checked with Jen, who did the cleaning and there was nothing out of the ordinary that happened, but that maybe a towel rubbed against his eye or a piece of tarter inadvertently flew into his eye - no one was sure. Tamra was very empathetic for any discomfort my dog was experiencing and she passed this along to the owner, Rhonda who personally called and apologized for whatever happened and booked me into a vet for the following day. She fully offered to cover the expense of the vet visit to ensure my dog was ok! This was SO appreciated!! Her care and concern were genuine!! Fortunately my dog is just fine! The vet assured me there were no scratches to his eye and provided me with eye drops to help. Within a day his eye is already back to normal - thank goodness! I know anything could have happened by accident without intention; but the care and follow-up really did it for me - so thank you Tamra & Rhonda for your care and concern!

My dog's teeth stay clean and issue free. She is not stressed and doesn't have to go see a vet,…read morewhich makes me very happy.

I worked here for a few months semi- recently. As someone who worked there, I can confidently say…read morethat they do not take as good care of the dogs as they say. The owner is rude to her employees, and they use methods such as shaking change in metal jars directly in the dog's ears until they are scared of the workers as a way to make them stop barking. They will also yell very, very harshly at them almost constantly. The reason why I don't work there is because I refused to take part in that. They will also put up to 25 dogs of all sizes and temperaments in one van for the daily beach walk, which exceeds the legal limit and results in the dogs getting in fights with each other. Again, as someone who worked there, please do not leave your beloved animal there. Your dog will be sad all day and will not get enough attention nor be treated appropriately. At first glance, it seems like a great environment, hence why I worked there. But your dog will only be let out once, and in the group photos they send, it's likely your dog won't even be in the picture. They use very outdated training methods, and it was incredibly hard for me to work there. Leaving your dog there is the equivalent of leaving your dog at an animal shelter.

It's not often that I leave reviews for businesses that I've interacted with unless they are truly…read moreoutstanding but in this case I thought it important that pet owners considering using Noelle's service, in particular the daycare, have a well-rounded picture. I have two dogs and recently moved to the City. I enrolled one of my dogs in her daycare because the other one was highly anxious and could come with me to work. Both of my dogs have been attending daycare for years without issue. The younger one, which I enrolled, passed the intake exam and full daycare day without issue. He can be difficult at times because he doesn't know his size and can be bossy. I signed him up for the beach walks because when I saw the facility it looked to be just a large warehouse and I knew my dog would want outside time. The dogs are mostly let off leash during these walks but I noticed that mine was only let off the first time and not again. I had warned them that his recall was not great so I figured maybe they were working on that (given your pet is supposed to receive recall and other basic training while enrolled at daycare). When I met Noelle finally (on a day when her dad was off and she was supervising pick up) she told me that she would only let him off when the tide was out because it gave him more room to run. Fair enough. However I never saw him off leash. We worked on the training videos she sent, each day, diligently. I wasn't receiving other feedback until I was told that my dog had a bad reaction to another dog but that the other dog had been asked to leave the daycare. I was pretty surprised that the other dog was asked to leave just like that but was told there had been some "other issues". The next day, my dog was the one to be kicked out for going after another dog. I was told that Noelle or Vincent would be in touch to explain further but just like that I no longer had a spot. I had been exchanging emails with Noelle up to this point because I noticed my dog exhibiting aggressive behaviour at home towards my other dog, something he had never done. She recommended I hire their behaviourist, Sandy. I spent a little over $1100 to hire her. When Noelle reached out following up on an invoice, I told her that I was disappointed to have not heard from her after we were asked to leave the daycare. That I felt that for the amount I was paying ($55/day and that was only because there was a promo rate) I expected to receive a bit more feedback, further, my dog never seemed to be allowed off leash. Well she responded quite rudely saying that my dog had repeated events of bad behaviour and that he would never change. This was news to me given I had not received any kind of feedback like this before. Also for herto tell me my dog would never change was surprising - why then had I hired her colleague, the behaviourist for $1100? All in all, after having enrolled my dogs in daycare across three provinces, I have never had such a bad experience as I had with this one. It is very overpriced for what you get. If you are bringing a dog under 1-year then it might be great, and you might receive more bang for your buck but apparently my three-year old was way past help. Luckily we've since found another daycare, where my dog comes home happy each day, the aggression has totally stopped and I receive honest and fulsome feedback. As someone that puts themselves out there as an experienced trainer, it's extremely disappointing for her to refer to any dog as "beyond help" and refer to their behaviour as "never going to change".

First class facility, great staff and most important Chase enjoys going and playing with his Pack…read moreFriends. Staff shares pictures and video's through multi media sites, always a good experience and highly recommended!

this business is NOT a place i will go to. Their way of dealing with dogs is sooo bad if you didn't…read morebuy your pup from them. They acted as if we were inconvenient for them. They talk as if the know everything yet, they can't fulfil a clients need. The staff's attitude towards us was the worst experience ever. I will NEVER leave my dog here again.

George is the most scrupulously honest, trustworthy and brilliant vet I have ever encountered. He…read moreis an unparalleled diagnostician, and will NEVER recommend a treatment nor test unless it is necessary. George genuinely cares about not only the health of your pet, but when you are faced with the conflicting emotions when your beloved pet is facing the inevitable, his honesty allows you to ensure your pet does not need to suffer needless tests or procedures to prolong their life, should that cause them undue pain. My Soft coated Wheaton Terrier, Riccochet, had undergone TWO surgeries for breast cancer prior to meeting George, and the FORMER vet decreed ~ when she developed a similar lump in the remaining tissue ~ that the cancer had returned..and recommended chemotherapy. At this point, I sought a second opinion, and I am so grateful I chose George. Within SECONDS he CORRECTLY diagnosed this lump as a cyst and thereafter informed me that she was in EXCRUCIATING weight bearing pain from a pre-existing condition the OTHER vet had MISSED. He gently applied pressure to her spine and her legs crumpled beneath her, as she let out a small whimper of pain. George also told me her eyesight was failing, as was her hearing & her heart was slightly enlarged, to which I said, "Are you telling me she is falling apart?" He said, NOT UNKINDLY, "She is in TERRIFIC shape for a dog who SHOULD HAVE DIED three years ago." Shay was then 13, and George said SCWT's typically last but a decade. Under George's care, she lived a vibrant, active playful and JOYOUS additional FIVE YEARS...her QUALITY of life GREATLY enhanced by THE ACCURATE DIAGNOSIS, and his prescription of the meds for her back pain. ADDITIONAL: all her medical records (including the biopsy supposedly confirming that her tissue was cancerous [ a paper the former vet read in front of me [but i did not see]) coincidentally "DISAPPEARED". My poor beloved sweet pupper went through two EXCRUCIATING surgeries made more expensive as Wheatens require sighthound safe anesthetic (to a cost of well over $3,000.00) which were absolutely UNNECCESSARY. She also suffered the UNDIAGNOSED BACK PAIN prior to our finding George. The money was not truly within our means, but I used my savings as I had been told she would return to a life of quality. MORE THAN THE MONEY, the physical PAIN I caused her by trusting a grossly unethical vet was far more vexing. It was unthinkable to me that a vet would LIE about such an issue and perform UNNECCESSARY surgery on my sweet doggo...but this is the absolute truth. I ADORE GEORGE because of his kindness and ethical conduct, his BRILLIANCE and his genuine empathy for all those who can not speak for themselves.

I really like this clinic. The vet techs are AWESOME. They are so good with my senior dog, and…read morewith me! LOL I've even stopped in at closing for a last minute medication pick up, and was helped in a friendly manner without feeling like she "just wanted to go home" and I will always be appreciative of that. Dr. Robertson is a great vet...his bedside manner is up front. He just tells you straight what is going on without all the pretending to think your dog is the greatest ever, even though they all are ;) I also really like the fact that I'm not made to feel like a crappy dog owner if I don't want to go the most expensive course of treatment. I'm never sold anything I don't need or ask for, the prices are extremely reasonable, and the most important part is that I trust my senior with them. My dog has a recurring ear infection, and when I came back after a week of treatment to make sure I was doing his cleaning properly, they treated me with respect and my dog with dignity and I didn't feel bad for asking for help. Again, I want to stress that I have had nothing but positive experience with Dr. Robertson and his staff, and I would always recommend them :)