I brought a dress in that wraps and hooks onto a small loop to secure the top half. I needed a cleaning as well as a small repair in a different section of the dress. I specifically pointed out the loop and that this was part of the dress. The dress came back repaired, however the loop was missing entirely. The dress is now unwearable, and the lady who helped me was not super attentive and did not note any of the details I explained to her, which is likely why it was removed. There needs to be better communication and a nicer attitude from the lady would have been appreciated. She rushed the whole process start to finish. read more

Paid them to repair something and it still had holes in it. The rude ass lady said she fixed it 5 minutes later and I took it and left. Once I got home, it still had holes in it. I took it back and demanded she fix it or refund my money. She got a bleeping attitude and said leave it and come back in about 3 days. Went back and it was fixed and told her thank you and offered a handshake. She told me I'm not shaking your hand and leave. The audacity of her having an attitude with me. Won't be going back and I hope nobody else do read more

Really bummed. Brought my favorite- NICE & NEW jacket to get cleaned. No idea what they did- but my new jacket now looks years old and worn out. There's nothing I can do now. What a disappointment. I tried to express my complaint/concern but no one spoke English. Will not come back. read more

Custom Cleaners - This is a brand new jacket and all these little balls were not there before. So bummed - Laundry Services Near Me - Oakley, California

I've brought shirts here for years for cleaning and pressing and was always satisfied. Recently I had a jacket that needed a zipper repaired. The owner gave me a couple options including one that was very affordable. I was quite happy with the price and turnaround time. They also do alterations. I'm so glad we have a business like this in our neighborhood read more

Just BEYOND great! I've been doing business with this company for the last 10 years and I bring all of my "expensive" designer name brand clothing to them and not once have I EVER had an issue with cleaning or needed Seamstress request. The owner and Staff are VERY friendly, PATIENT and have ALWAYS provided me with excellent customer service! They provided discounts and will ALWAYS get my business.... I have brought my ENTIRE closet to this company and my clothes have NEVER been damaged or NOT cleaned good! I brought clothes with Make up stains etc that I could never have gotten out with any product in the store and they always come through with bringing my fashionable wardrobe back to LIFE! I HIGHLY recommend this business. Just LOVE this place! I will NEVER take my clothes anywhere else. I'm SOLD read more

I have been a loyal customer since moving to Oakley 11 years ago. I have never had any problems. I've gotten draperies, dresses, suits, table linnens, a comforter and your normal shirts and pants cleaned here. I've gotten numerous jeans hemmed and a suit jacket altered as well. All to my liking. The reason #1 for only 3 stars is due to the fact that I recently dropped of a few items to be laundered and was told they'd be ready on Wednesday 4 days after dropping off and they were not. I was told to come back later that day and they'd be done. I had my hubby stop there on his way home from work to pick them up (4hours later) and my things were STILL not done! This is the first time I've ever had this problem arrise. The owner is always apologenic, however I've already wasted time and effort. They have a special going on right now that if you spend $30 you get like 10% off, spend $50 you get 20% off and then spend $75 you get 30% off ONLY IF YOU PREPAY FOR YOUR ORDER! So I did, no worries right, makes it easier when picking up! Or so I thought. Reason #2 for a low rating....When I eventually came in to pick up my blouses, dress and draperies I grabbed the hangers and went to walk out, remember I had ALREADY paid for service when I dropped off. The owner was like ma'am you need to pay...I was like no I don't, I already paid. On the pink claim ticket there was still a balance but since I had the merchants copy of ATM slip (at home, I had just brought claim ticket) UGH...I had my hubby get outa the car and show him on the smart phone the bank "statement" where our account was debted for the exact total that owner claimed we still needed to pay! He stated well I don't know why someone would have not marked paid on your pink slip...I stated I don't know either but you should ask yourself that, your the one who checked me in! WTH! UGH...he finally had me write down my address on their pink slip and said that its all fine. Well now I'm confused...if its all fine why are you asking for my address? I obliged only because I knew I was in the right and he was in the wrong. Its just fustrating when its a he said she said kinda situation. But if there's proof...c'mon you see me all the time and know I'm a loyal customer. I'm not gunna stiff you because, Karma is a bitch and I don't need that! So, moral of my story for you folks...keep your reciepts and stand your ground! read more

Custom Cleaners - Laundry Services Near Me - Oakley, California

I've tried giving this place a try a couple times the last three times I pick up clothes it has to get redone because it's dirty the same exact places where I initially told them ‍. Save time and money go somewhere else read more

Custom Cleaners has had my business for almost 3-years. There service is great and so are their hours. Mine and my husband's clothes always look good and they are always on time. read more

Thank you for having a great customer service and having my clothes on time and tailored when needed!

I would give no stars of I could. I took my prom dress in last Thursday to get taken in a little bit since I had lost a lot of weight since I bought it. He said it would be no problem and would be ready to try on Tuesday (5 days later) and if it needed to be taken in more then it will be ready no later than Thursday (7days after I had first taken the dress in). He called Tuesday morning saying it wasn't done that it would be done on Wednesday. We came and tried it on and it was even looser than before! So he took it in more and told us to come back on Friday. We go back Friday evening and now the dress doesn't fit at all. I can't zip it up. My prom is the next day and I have no dress. He said he would fix it and to come back Saturday at 3. He calls Saturday morning and says he can't fix it because they cut the extra fabric off. If all this wasn't bad enough, they also got the dress dirty and left it. They also cut off two of the four hanging straps. Then instead of putting my dress on a normal hanger they put safety pins through my dress so now there's holes in my dress. I can't wear my prom dress and my prom is tonight. Thank you I spent $260 on that dress just for you to screw it up. read more