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Custom Details By Kenny

5.0 (3 reviews)
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Services - Custom Details By Kenny

Auto detailing work

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Christian Brothers Automotive Norman

Christian Brothers Automotive Norman

(24 reviews)

Jeremy was very helpful in getting us a transmission quote. We did not use the service, because I…read morefound out I do have a warranty and the dealer is taking care of it. This business came highly recommended so I called them first. If I need anything in the future I definitely will use them. Thank you Jeremy!

Had my brakes lock up while driving on a Friday. Had my vehicle Towed there. Monday morning they…read moreevaluated it and sent me a link for repairs saying I need around $7k worth of work. When queried why the work needed to be done, they said it was based off of the mileage on the vehicle... not something they observed in the inspection. For example, they said I needed an oil change when the sticker in the windshield said it was current. Additionally, they said I needed rear shocks when they were in fact replaced two years ago. Again.. they said it was based off of mileage, not observed necessity. As for the reason I towed it there in the first place: they said they didn't know why it did that and would be happy to replace all discs and pads but would be fine with me driving it that day without the change... needless to say I can't trust them with the safety of my family so we had it towed to a different mechanic down the street. Again.. how could I trust their judgement when they couldn't find the problem, didn't know what caused it, and then they offer me thousands in repairs for issues they didn't even confirm I needed.. it's so sad they have as good of ratings as they do. I wasted money and time. Very disappointing Forgot to mention: they deleted the online quotes and diagnosis when we told them we'd be taking it somewhere else. Seemed worth mentioning Follow up: took my car to master tech for a second opinion. Dave looked it over and determined the following recommended services were NOT needed: rear brakes and discs are FINE and don't need to be changed (they said they were worn and needed to be replaced, he said they have more than enough pad left), water pump is fine and NOT leaking, it does not need to be changed ( they said it was leaking and even sent a picture with liquid on it) and finally, there is one strut leaking lightly but both shocks do NOT have to be replaced. Oh and the caliper they said didn't have any issues (the original problem I went in for because it got stuck and started smoking)... it needs to be rebuilt to be safe to drive on. Yall.. I cannot stress my disappointment enough in Christian brothers and their dishonesty. They were going to perform thousands of dollars in work for no reason other than to make a buck off of me. They took advantage of my bad situation. Single income family of 6 whose car broke down 45 minutes from home. Not to mention they were going to let me drive it with the issue unresolved! You don't care about people, you have no integrity and you ought to be ashamed of yourselves. Update from the day after: Jeremy reached out after I completed their customer satisfaction survey. He was very apologetic and wanted to hear what happened. He offered to reimburse us for our tow and genuinely cared about fixing the issue internally. From a manager/owners perspective I hope he's able to narrow down what happened and address it with his employees. that way this doesn't happen to anyone else. I have to keep the review and rating honest from my perspective so I won't be changing that but still felt like he wants to run an honest business and will not tolerate for deceit or dishonesty from His employees.

Custom Details By Kenny - auto_detailing - Updated June 2026

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