Bottom line: Highly recommended for outstanding response time and service quality…read more For some reason our pool pump wasn't moving water through the system on a Thursday and hot weather was coming that weekend (yikes!). After contacting 3 other pool service companies, the soonest we could get a service call was 1 to 2 weeks out and one wanted a $150 fee just to come out. Just when we started to despair, we found Clearly Texas Pool Service and spoke to Travis who said he could make it to our place the next day. Considering the response timelines from the other companies, I was a little skeptical that this would actually happen. Sure enough, Travis showed up within the time window promised and quickly resolved the issue. Additionally, Travis took time to give these first time pool owners some helpful information on how to properly maintain chemistry that we did not get with our initial "pool school". He could have kept all this a mystery in hopes of securing a service contract, but instead he showed us how to do it ourselves. This speaks volumes of Travis's honesty and integrity. Because of our experience, Clearly Texas is our go to pool service company and we would not hesitate to recommend them to anyone. LTC Tim Abel US Army (retired)

I used them for one year and would not recomend their services…read more They are very pricy for what they do and the son/owner gets angry when the pool is actually dirty. Makes up excuses for why they wont honor warrintee on parts that were not approved to be replaced in the first place. Too shady for me so we fired them!

This is quite literally the worst person/business on earth. The communication with Daniel Wright…read morewas terrible. His workers were not professional. He robbed Peter to pay Paul. He lied to us daily. He lied about contractors that didn't exist. We still don't have a light in our pool. The plumbing is so bad that no other builders will touch it. No plaster company will replaster it. It's disgusting. If I could find him, I would sue him. Please do not hire him, not even to mow your yard. You will thank me later.

Shortly after moving into a house with a 2 year old wright custom pool, we were looking for…read morereplacement valves as the original ones were stuck and could not be moved. Danny came out and said he was extremely busy and would get us on his schedule ( still waiting). Then after the freeze (FEB 2021) we had him come out to determine why we lost water and review the damaged sustained to the swim up pool table top ( which we wanted fixed), again 6 months later we are (still waiting). Since that time we have called on several occasions with no answer and today when he did answer and heard my voice he hung up. For those thinking about a pool might consider customer service reviews before making a decision, again GREAT POOL, NO CUSTOMER SERVICE.

Awful service. Wouldn't even bother. After posting this review, they sent me a message threatening…read moreme. They continue to threaten me..and have a police report against them. This is definitely not. The company you want to use..

From the owner: Looking for an above ground swimming pool or pool services? You found the right place. Locally…read moreowned and family operated, we are a pool supply store that provides everything your swimming pool needs. You can find all your chemical supplies, pump repairs, and even schedule weekly maintenance. You can also bring some water and we will even offer a professional water analysis to find out if your pool is safe and operating correctly. We service all of Wilson County and the surrounding areas. Give us a call today at 830-779-POOL for more information about our above ground pools or services today.

We had Stacation install a pool hoping for it to be ready by Spring Break for the grandkids to…read moreenjoy. They did it and the pool/spa is great. According to the app used to control the pump speed, it is much more efficient than I expected. I have never had a pool before, so learning how to correct the pool chemicals has been a learning experience, especiallybwith our private well water, but was able to it to get all tests to pass. Staycation resolved every question or concern. Responses were very fast since they use an app where everyone on the project gets copied.

My experience with this company was extremely frustrating and disappointing due to consistent…read morecommunication failures, poor workmanship, and a lack of accountability throughout the project. First, there was confusion regarding the spa system. The contract explicitly specified a blower, yet I was repeatedly told it was a venturi system. I had to repeatedly defend and re-explain my own contract until they finally confirmed what was already documented. HOA submission guidance was also contradictory. I was initially told to reject incorrect materials, but later informed that "generic" selections would be used to gain approval. This raises serious concerns about their process, and I believe HOAs in the San Antonio area would be interested to know this approach may be used. Second, project coordination was inadequate. I had to repeatedly remind staff about irrigation sleeves under the patio, which would have been missed without my involvement. The concrete subcontractor was unaware. While I was told it was "documented," it clearly was not communicated to the field. Anything beyond a basic scope required constant oversight from me. Third, design changes were poorly handled. Adding steps was discussed early but deferred. When included via change order, the drawings were incorrect, resulting in an unsafe step height. Even when sub-contractor flagged it before the pour, no action was taken. When I raised concerns that evening, responses were delayed and dismissive, including unprofessional communication. Fourth, the spa masonry work is unacceptable. While the stone was fine, the top caps and waterfall tile were inconsistently installed, leaving large gaps and visible caulking. When I asked if the caulk line could be reduced, the mason began to agree but was interrupted by the owner, who insisted it was "standard." Corrections were later acknowledged, but the proposed fix exposed further errors. I agreed to a quoted change order, but the final price was increased. There was no accountability or effort to honor the original price. Fifth, site management and closeout were poor. Multiple requests were required to remove debris, leaving my yard in unacceptable condition, resembling a gravel pit. The pool was also turned over dirty despite repeated requests to clean it before pool school. Finally, I was concerned by the company's conduct outside the project. After anonymously seeking advice online, the owner inserted himself into the discussion and attempted to control the narrative despite not being identified. Overall, this project showed a pattern of deflection, poor communication, substandard work, and lack of ownership. I strongly recommend others proceed with caution. Update to Staycation Response: Kelley argued rather than reading the contract-poorly handled. The HOA concern is not misleading, and I did not request anything on a rushed timeline. You deceive HOAs to get approval. Claims that I requested extra work "during" construction are false; I discussed a Phase 2 patio/sidewalk after completion, and with you as well. I never berated anyone over $100, and all change orders were paid in full as shown. I have documented evidence (I'll post), including time-stamped photos (today), supporting all my statements and showing final conditions. I never threatened with a 1-star review for no-cost. Documented evidence shows how you handled this gave you a 5 to 1. You fabricate, lie and misrepresent to discredit me. Conduct outside the project refers to the public Facebook response, which speaks for itself.

We used their services for our pool project, "completed" on December 2020. During the…read moreconstruction we experimented a lack of communication regarding delivery days, materials, etc. After the completion we had to ask for repairs and detailed, since the quality of the finished was really bad. They responded however, in some areas was late to make them as the quality we want and accordingly to the price we paid. Until today, our neighbor still having some areas without been repared, aftrr we being affected during or construction, and supposed to be corrected by the company. In the last rainy months we also noticed that the construction planning was really poor; since every time rain the pool get all the dirty water from the yard, due to the decline of the ground, and their engineers apparently don't noticed or pay attention to avoid that situation.

Awesome service. Great product. You won't be disappointed. And another perk, best pricing!!…read more Thanks so much Carlos and company.

Tech was very nice and answered all of my questions! My pool hasn't been this clean in years! Thank…read moreyou Book em pools!!

They came out to give an estimate on repairs. I never heard from them again until I received a call…read moreto collect for a past due invoice that I never received for the service call that I never heard back from. He told me since I refused to pay they could not do any service for me again. Too bad!

What a wonderful buying experience. We researched the best hot tub brands which lead us to New…read moreBraunfels Pool & Spa. We walked in and immediately greeted with their friendly team who connected us to Troy. Because of his expertise, we made our purchase and were in and out in less than an hour. Our hot tub was delivered a week later! Could not be happier and was so surprised by our gift! Exceptional company and experience (I even received a Mother's Day card ).

Pool build started out good. Communication was good. Build time was good. Happy with design…read more Problem occurred after completion. Whatever stone they used for the coping WAS NOT what I was suppose to get. Pool is two years old and stone with just washing away. I ended up getting some very cheap form of limestone which is not suppose to be used for pools/water. I've had other pool companies come out to look and give me quotes, only to agree that I got ripped off. Upon talking with Backyard Lagoons about how we resolve this. He immediately back peddled and put the blame on me and said it's my problem. The other pool builders and masons I've had out, said there is no way pool coping is suppose to do that, especially after 1-2 years. I personally know 2 other customers who are having major issues with their BRAND NEW pools , that are having trouble getting fixed due to poor craftsmanship. I've asked the owner to come out and look for himself at the stone before pushing blame on me. He did not come out. He was not around when stone was delivered to make sure it was correct. Haven't heard from him since.

From the owner: Welcome to Backyard Lagoons. We specialize in designing, building, and…read moremaintaining stunning pools for your private sanctuary. Dive into perfection with us.

We have weekly pool service from Mr Pool Guy. They do an absolutely amazing job. The pool is always…read moreclean and clear. We definitely recommend to any one looking for a worry free pool service!

MPG has been servicing our pool for over a year! If you are service where all you have to do is…read morejump in your pool and swim, MPG is the perfect service. They are friendly, fast and very knowledgeable about what my pool needs. They don't over sell and the things you do need are of great value. I highly recommend MPG.

Been taking care of our pool myself for 6 years and just got tired of it. Saw a recommendation for…read moreJP Pool & Spa on Nextdoor and decided to give them a try. Fair price, prompt courteous service and the pool has never looked better!

From the owner: Electrically certified technician 10+ years experienceread more