We own a used Cruiser 2552, we have gotten help and repair and a tour when we took the Coach in. No…read morecomplaints! Picture below adding new awning, Coach didn't have one. Shop is clean and efficient.

Incompetence and indifference a bad combo. Bought a used unit they had taken on trade. Unit well…read morecared for with low miles. Ensured multiple times how unit had been winterized, oil changed, and that unit was ready to roll. Asked twice if a pre-delivery inspection checklist was utilized. Ensured they did so, and that it was completely ready to go. Took unit straight to outdoor storage for 3 weeks and had several days of freezing temps. Weather warmed for a short time, so we used the RV. Discovered unit had not been winterized, grey tank was ~2/3 full, black tank ~1/3, no anti-freeze in pipes, oil not changed, generator exhaust pipe was hanging loose below unit, all tires low air pressure. Brought unit back expecting nothing more than an explanation of how this happened, an apology and a quick fix of these items. No apology, empathy or taking of responsibility. Reluctantly agreed to fix the items but made us leave it without a clear return date, which ruined our planned Thanksgiving trip. Upon pickup, thought we would get a better explanation and some kind of apology, maybe a wash of the RV to make us feel a bit better... but instead, more excuses, double talk, indifference and attitude. Do yourself a favor and avoid this place... we are certain, the same stuff is happening with their own Phoenix products. Quality assurance and customer service would be evident throughout the company if they were important to them! Like Share

As risky as it was; we bought our fifth wheel from The RV Factory sight unseen and have not been…read moredisappointed. While there have been some quality control issues, they have been taken care of promptly and professionally. There was "never" any push back. They just fixed what was needed, and in some cases, things that my wife and I had missed. Overall I can't say enough about the quality of the basic coach and about the follow-up service by their team.

We have hot water again in our LUXE! Our Truma hot water…read moreheater froze while we were traveling from Minnesota to North Carolina. I started investigating the issues and found that every piece that was plastic broke. After a bit of trouble shooting, several discussions with a fellow Luxe owner and a load of phone calls with Certified RV, I decided it was going to be cheaper and easier to replace the entire hot water heater. Tammy at Certified RV helped me get what I needed. Certified RV's tech Scott provided some valuable insight for the install as well. It is amazing how nice a hot shower in our own rig feels! A huge shout out to Tammy at Certified RV for all her assistance making sure she got me the parts I needed as soon as possible. She truly went above and beyond the normal to get us the parts. I am grateful for her, and everyone else at Certified RV, for their professionalism and support!

No customer service! Received broken part. Filled out return ticket and emailed pictures. No…read moreresponse! Called several time, only to get a recorded message. No response to messages! Worst online ordering experience I have had!

Terrible decision to order from them. They make it impossible to return an order if you get the…read morewrong part. They wait and stall and won't reply with instructions until the return window of time expires. Do not use this vendor. They are so typical of the RV industry in general. Big promises but nothing more than stone wall until the consumer gives up and goes away. Zero or negative stars if possible

I ordered a Combo CO/LP Alarm Detector to replace our expired unit. The price was very reasonable…read more I placed the order on 11-11-2025 and received the exact unit in new condition on 11-17-2025. A day earlier than they had promised. Not difficult to install and works great. They had also stated the unit expiration date would be 2030 or later (These units expire in 5 years) and it was 2030 as indicated in the product information.

ordered 2 accordian doors for Rv, didn't fit the interior bathroom so decided to send the one that…read morewas not opened back. be very Aware that you are responsible for the return shipping fee. be very aware that you will also be charged a restocking fee at 50% if you have "attempted" to install. at the cost of shipping now, it's a lot of money. of course they know this and promptly send you an email with a copy of their policies, How convenient... stay away from this place and buy through Amazon where returns are accepted with a restock fee or shipping fee. Very poor customer service.

Thor Factory Service went over and beyond to get our 2021 Thor Outlaw 38MB safely back on the road…read morefor us. We called and emailed their support team prior to passing through Wakarusa at warrantysupport@tmcrv.com. We were contacted within 24 hours by Aaron Mondy from their customer service support team. Our problem was critical due to front wall separation. So they worked to squeezed us into their shop the day we were passing through the area on our trip. They let us plug into power when we arrived the night before. Then the next morning they quickly started work on our coach promptly at 7am. They not only fixed our wall separation issue but also helped button up a few other issues we were having and updated our system software as well. Every service tech was extremely helpful and friendly. They had excellent communication from start to finish! We were thoroughly impressed with their work and would highly recommend Thor Industries. We also had the opportunity to take a factory tour during our stay, which was a highlight of our trip! Thank you THOR!!

Buyer BEWARE!!! We bought a new 2023 Aria and have put 8000 miles on it. Lots of problems, but the…read moreone one that makes me SCREAM is the pleather is de-laminating - yes peeling. It's going to cost thousands to have reupholstered I sent a note to thor customer svc and have not heard back - obviously! our Vin ends in NCNY4976

I bought a 2024 prowler brand new and its pure garbage! Wish I could give 0 star. Faulty plumbing…read morelead to rotten floors, slide windows leaked, window in backroom leaked. Plumbing under sink leaked. Co monitor went out, microwave went out, recall on stove, fan in bathroom went out, roof to slide had to be repaired from water damage from something that wasn't installed correctly, smoke alarm went out, p trap not installed correctly caused rotting floors. That was within the first year. Now at a year and half, we have more water leaks from somewhere thats caused more damage to floors. DO NOT BUY FROM HEARTLAND!!! The dealer has fixed some of rhe stuff but heartland always gives them a hard time on covering stuff. The dealership also has a list of pictures where the floors were rotten!

Heartland RV accused of failure to deliver serviceable vehicle…read moreOver 250 days in service first year still not back to me as of now. 2022 Heartland Torque toy hauler and Camping world where it is being serviced. Purchased new in spring of 2023. I will NEVER buy another camper period! I am still trying to find an Attorney to help me. No one wants to help as it is in a state where the lemon law does not cover the RVs where they are built (Indiana). Regardless of where you live or bought it you are required to go to their state to file suit. Anyone knows of someone that can help please let me know. I can even unload it as I cannot show it to someone it's not in my possession and the dealer is telling me it's worth less that 35% of what the MSRP was now too.

I am having the EXACT same situation (see review dated 9/27/2024) with Tiara RV (Kyle) canceling a…read moreextended warranty. Been trying since May 2024 still no refund. I sent a complaint to the BBB, still no refund. I see there's other complaints on BBB about same issue with Tiara.

If I could give zero stars I would…read more 4 weeks of owning out 5th wheel and have yet to go anywhere . Week 1- they delivered our 5th wheel to us with no power cord so we couldn't even use it for the first 3 days. Also window trim popping off on a lot of the Windows. I fixed it myself Week 2- led light over awning stops working - wasn't to worried about that figured I'd take it in for service at the end of the season. Week 3- water line to fridge was hooked up wrong flooding our 5th wheel and causing major trim damage- pulled the fridge and repaired it myself and figured I would have the interior repaired at the end of the season Week - 4 converter burns up /no power to unit -2 days before our 1st trip. Since the beginning we made a lot of calls to tiara before we even received our 5th wheel. Reason is because they would never communicate back and left you in the dark the whole time . There is no leadership in this company. From the parts Dept to Chris the finance manager and all the way to the so called owner Todd . They were all horrible to deal with. They do not care after the sale. They will put all blame back on the manufacturer . And take no responsibility for the lack of service they provide.

We purchased a brand new 2024 Nexus Verrado 28S in April 2024, and it started falling apart…read more(literally) on the way home from picking it up at the dealer. Each time we use it, more problems arise. I've complained to Nexus, and they indicate they have implemented better quality control since our RV was built. They encouraged us to go to an RV show to see all the great improvements. Great! But we already spent our money on the one that's falling apart like a piece of junk. We've now had our RV for 1.5 years, taken it on 5 trips, and it has about 9000 miles on it. Here's a list of most, but not all, of the problems we've experienced so far: - On the way home from picking the new RV up from the dealer, the microwave door kept opening and slamming shut and the glass plate flew out and shattered. The latch wouldn't hold it shut. It was replaced with an identical microwave which also would not stay latched. An ugly external latch was added, and when that didn't hold it shut, a strap, like a seatbelt, was installed to hold it shut when traveling. We had to pay for that strap because, by then, it was outside of the 1 year warranty: the Nexus dealer said that they argued with Nexus, but coverage was refused. I contacted Nexus and they agreed to reimburse me, but then they changed their mind, indicating that the Nexus dealer's service department should have contacted the microwave manufacturer, and they denied that the dealer contacted Nexus... so too bad for me. They suggested I contact the microwave manufacturer myself! -on our first camping trip, 2 days after picking up the new RV, the fenders under cab doors fell off. -the water tank collapsed. -the slide hung at a severe angle. -the camper separated from the cab. -the bathroom door fell off. -the water pump failed. -some of the heat shields fell off. -the refrigerator slid out of it's compartment on one side (we found the attachment screws in the bag with the manual), -the levelers didn't stay in place and alarmed during travel. -the tiny horn, maybe suitable for a golf cart, but certainly not a truck or RV, could barely be heard. We replaced it. -the radio unit never worked and had to be replaced. -the tiny, undersized, under-powered bathroom vent fan did absolutely nothing. We replaced it. -a very powerful magnet had been installed in the bathroom doorway to hold the bathroom door shut, making it extremely difficult to open the door. One could easily become trapped in the bathroom. (I am not exaggerating... it was that difficult to open the door.) The door eventually pulled the magnet right out of the wall, leaving a hole with a long screw sticking out of it, and I discovered this when I cut my arm on the screw. We removed the screw and it's no longer a problem other than the hole that needs to be repaired. The door has a good latch to hold it open while traveling, and there was absolutely no need at all for this magnet. -the kitchen faucet leaked under the sink and had to be replaced. -the shower leaked behind the wall and soaked the bathroom and bedroom walls and floors. -the refrigerator only cooled to 50 degrees and had to be replaced. -the awning didn't retract properly. -water leaks out the left side of the driver's visor when it rains. -the rain gutters are set up so that the water drains directly over the cab doors, pouring a steady stream of water onto anyone trying to get in. -something's wrong with the fueling assembly and it's very difficult to get fuel into it (takes a lot of time, and fuel inevitably spills down the side onto the ground, even filling slowly with both caps open to insure venting). -and, most recently, the wall panel next to the stove fell off. There was a single staple in it, and that was stapled into the thin air. -We keep finding screws and plastic parts on the floor after we've driven the RV. - The ride is terrible, almost as if there are no shocks at all. Very unpleasant and uncomfortable, and the violent bumping and jumping on all but the smoothest roads is certainly contributing to the continuing problems I've described. Negligence on Nexus's part, including poor design, poor manufacturing practices, and poor quality control, allowed this RV to be released for sale. About 2 months ago, I asked Nexus Management to consider taking responsibility for this by assisting us with replacing it at a low cost ( or even no cost, under the circumstances) with the same model, but made after they corrected the manufacturing process and implemented quality control. I reminded them again early in September. Nexus Management has not responded

Lack of integrity…read more I ordered a Rebel in 2024 and the customer took delivery in 2024. Everything went well until a couple of months went by and I hadn't receive the spiff that Nexus said I would receive. Nexus had no problem taking our order. Kobe (our rep) has tried and tried to make this right and he totally understands where I am coming from. Today I was told that they are not paying it, remind you I have been waiting since August of 2024. I did my job and they should honor what they promised. As you know in sales some months you live or die by the spiff and this is a sizeable amount. It makes its difficult to back a product that doesn't back their sales team.

First off the dealership gave us a great deal on a new Montana very nice people and the procedure…read morewent very smooth. Only reason for the 3 stars is that NOBODY from the dealership has reached out to see how the Fifthwheel is doing and how our experience was ??? We spent 6 figures( paid in full cash) on our model in January of 2023 and it's now August and still no follow up call or email to see how our experience was with the dealership and or how our unit is? I guess once a company has your money you and a distant memory. Joe p

From the owner: Looking for quality and service? Look no further. Matchless pricing-The Best in the Midwest…read more Whatever RV you're looking for, we'll most likely have it. Need your RV serviced? We also can do that for you as well. Our mission and goal is to treat you like family. Your satisfaction is our report card. Give us a try and you'll be glad you did. Call for details.