You will find no better place to be serviced the owner cares about quality service and the overall…read morehealth of your hair.

I went to Sumptuous Locs last fall for a new Brotherlocks install. What I received was a hot mess…read more Locs were to thin, barely placed in a pattern, and the proprietor and owner had given me an early morning appointment time, but did not start on my locks until late afternoon. So I sat and wasted four hours of my day. I'd worked with the proprietor before; she installed my first and second set of locks. Each lasted beautifully for years. That is why I traveled from Vermont to NYC to work with her. Never again. I felt neglected and disrespected by her. I had an early day appointment and arrived on time. I sat waiting for hours with barely a word from her. She has lost what might have been a lifetime customer. And, in addition, she OVERCHARGED me for the hot mess she created. ($900.00) And, adding insult to injury, all of her work unraveled within 4 weeks. She gave me a call weeks later an inquired about how my locks were doing. I told her the truth flat out: that they had all unraveled. She offered no remedy and assumed that it was something that I'd done to cause the damage. Nope! It was her bad work and personal attitude.

Beautiful highlights were done exactly as described! Very quick and efficient service! Recommend!read more

I rarely leave negative reviews, but after making several genuine attempts to move past this…read moresituation and continue as a client, I feel it is important to share my experience. My issue is not simply that I was unhappy with part of my hair. Mistakes can happen in any salon. My issue is how a legitimate concern was handled afterward and, ultimately, how I have been treated as a returning client. I originally went to Servet for balayage. While I was generally satisfied with the overall result, once I wore my hair up, I noticed that the balayage on both sides was poorly blended and looked unfinished. I contacted the salon and explained exactly what was bothering me. Servet told me he would take care of it at my next root-color appointment. I relied on that assurance and waited approximately six weeks. During those six weeks, the issue continued to bother me, so I contacted him again and asked whether he could possibly fit me in sooner. I was told there was no availability, but once again I was reassured that it would be taken care of at my next appointment. I accepted that and waited. When I finally arrived for that appointment, I was suddenly told that the correction could not be done that day and that I would need yet another appointment. That was the point at which I became extremely frustrated. I had not simply walked in expecting additional work without an appointment. I had waited six weeks specifically because I had been told that the original issue would be corrected that day. The conversation became heated, and in my frustration I used a word I should not have used. I acknowledge that and take responsibility for it. But one frustrated word should not erase the circumstances that led to that moment or turn the entire situation into a discussion about my reaction while ignoring the original problem. What disappointed me most was exactly that: every time I tried to bring the conversation back to why I was upset--the unfinished result, the six-week wait, and the commitment that had been made--the focus seemed to shift away from the actual service issue and onto my reaction. My husband later came to the salon, not to threaten or physically confront anyone, but simply to understand what had happened and help resolve an unnecessarily escalated situation. Ultimately, Servet did work on my hair that day. And despite everything, I made a conscious effort to put the situation behind us. I returned afterward with a cake for the salon as a gesture of goodwill. I later came back for another root-color appointment and behaved politely and professionally because I genuinely did not want one bad interaction to destroy a relationship with a stylist whose coloring work I otherwise trusted. That is why what happened today was particularly disappointing. I called the salon simply to make another appointment. I was put on hold and eventually told that someone would call me back with availability. No one called. After waiting, I tried calling back several times--approximately five or six calls during business hours--and my calls went unanswered. At this point, I would much rather someone simply tell me, directly and professionally, that they no longer wish to have me as a client. I can respect honesty. What I cannot respect is being told that I will receive a call back and then having repeated calls ignored instead of being given a straightforward answer. There have also been moments in my interactions with Servet where the communication has felt unnecessarily dismissive or condescending--comments along the lines of "I already told you," "maybe you forgot," or "you don't remember," as well as personal comparisons that I did not find appropriate. Humor and familiarity are one thing; making a client feel uncomfortable is another. I am not writing this to question Servet's talent. In fact, if I did not trust his coloring work, I would not have continued trying to return after everything that happened. That is precisely why this experience is so disappointing. Good customer service is not about never making a mistake. It is about what you do after a mistake or misunderstanding occurs. I gave this salon multiple opportunities to move forward, and I made a genuine effort to do the same. I am sharing my experience because clients deserve clear communication, accountability, and basic professional respect. If you don't want someone's business, say so. Ignoring them is not the professional way to handle it.

It was my first visit to Beauty Option Salon I had Russian Jell manicure with Alina, pedicure-…read moreMarina, and hairstylist -Oksana. This three ladies really pampered me and did wonderful job. Besides being wonderful masters, they also very friendly and make salon vibe pretty awesome.I highly recommend them. I know Im going back

Olga is the best nail tech ever! Always come out with amazing nails that last me for a good while…read more Natalia does an amazing job with hair! This salon is so clean and nice. They always offer you tea/coffee with a chocolate. I love coming here. It's a relaxing experience.

After a very productive discussion with Anette - the owner, we ended up going back to the salon…read more The stylist fixed her hair at no extra charge and my daughter was pleased with the final result. It is difficult to find a salon and stylists that are professional and courteous and are willing to work with their customers to ensure a pleasant experience and we are glad we found Anette's World of Beauty and will continue to go there.

I love Anette's. I have been going here since I was in high school.I have never left here unhappy…read morewith any hairstyle.Customer service is great and you are always treated with respect.

Always an amazing experience at David James. I usually go to Milana who does beautiful…read morehaircut+blowouts. I had a last minute appointment and went to Voila to even out my hair color and go darker. To say I love it is an understatement. All of the staff is so nice and it's such a lively salon vibe. Would recommend to anyone and everyone!

Viola did an amazing job with my hair. I booked using a Groupon and it was worth it! She listened…read moreand took her time making sure I got exactly what I wanted.

Meche is hands down the best in the area. She is kind, attentive and she really listens to your…read morestyle request. She has a lot of knowledge on cutting hair and is very professional . Her staff is also very attentive. I would definitely recommend this place to a friend.

Excellent blow outs and my hair felt fresh for days. The owner and staff are very friendly and know…read morewhat they are doing. The vibe was fun with Spanish music playing in the background. It was busy on a Saturday so I recommend making an appointment or going during the week.

Christian is the best hairstylist every. Shes knows her colour , her hairstyle and eveyrhing esle…read more Her blow dry last 2 weeks looks the same as the 1st day u did it. Highly recommend her for anything related to hair and her new spot in Staten Island is so modern.

The customer service here is really top notch! I walked in early morning and was sat down so…read morequickly to get serviced on - which I loved! The hair washing was sooooo relaxing! And I really loved my blow out! My hair looked good for over a week which really is rare! I am so happy with the experience I had here and will definitely be back!

I've been coming to Marcia for YEARS and she always gets me right. Even after I relaxed my hair…read moreafter being natural for more than five years, I came right back to her because I know she gets the job done and at fabulous prices! Check her out!