I had my hair colored by Rose, and she completely missed the mark--it looked nothing like what I…read moreasked for. I spent over eight hours in the salon for foil highlights and a cut, a service that should have taken around three hours. It got so bad that the owner had to step in to take Rose's other clients that day. Later, I received a call from Alicia apologizing for both the poor results and the horrible experience. She admitted it should never have taken that long and offered a redo of whatever I wanted to make up for it. Fast forward to when I called to schedule the redo--I was told the earliest appointment was three months out. Then, despite being promised that the next service would be fully covered, I was informed that I had to pay for the cut because my complaint was only about the dye. Even though my experience was awful and I was treated poorly by Rose, I agreed to pay for the cut because I needed it before getting my color fixed. A week before my appointment, they called to tell me that the stylist for my cut was out, but they could still do the color. However, if I wanted my original stylist to do the cut, I'd have to wait another two months. When I expressed frustration, I was rudely told that they are a "pre-booking salon"--as if I hadn't already waited three months. They expected me to get my color done first and then wait two more months for the cut, which isn't how balayage works. I asked if someone else could cut my hair before the color appointment and was told no one was available on that day. Eventually, they squeezed me in a week earlier, and I paid $80 for the cut. On top of that, I was upsold an oil and deep conditioner for $125 because they claimed my hair was dry and coarse. Finally, when I came in for my "on them" redo of the dye, I was charged $30 just to have my hair blow-dried, so I wouldn't leave looking like a wet dog. I thought this was supposed to be a complimentary service! And to make matters worse, the junior stylist who did the blow-dry didn't even do a good job. On top of everything, the redo dye was a balayage, and when the stylist started, she told me that achieving the look I wanted would take multiple appointments costing nearly $300 each time, plus an additional $60 if I wanted it blown out before leaving. She was able to do some balayage but said she mostly just needed to fix the terrible lines and blend my hair before she could actually create the look I asked for. Like an idiot, I booked another appointment because I'm getting married and wanted my hair to look good. But two weeks before my next appointment, I found out through a Facebook post (not from the salon) that the stylist no longer works there. Was the salon even planning to tell me? Were they going to wait until the last minute--or not tell me at all? The whole process was supposed to involve two appointments spaced six weeks apart to achieve the balayage look. Now, thanks to their lack of communication, I'm left scrambling to figure out what to do before my wedding. This entire experience has been a nightmare from start to finish. Their attempt to keep my business was a complete joke, and I will never be returning.

Pop in to get your nails done and leave happy! I can't say enough about the employees there and it…read morehas lots to offer.

5 star fabulous .Rejuvenating is the word ,Clean is the comfort of this Spa…read moreoverall atmosphere of the spa makes you feel at peace and you can relax knowing your in good hands. I spent 1/2 the day here and was very pleased to say the least.I Started with Transcendental integrated healing Massage with Chrissy who from start to finish was very knowledgeable Sweet Professional and Skilled a Wonderful massage I felt Rebirthed after the message treatment . I followed with the Dermal Infusion Facial with Sue who explained exactly what the process would be, she was sweet very knowledgeable and also skilled This also leaving me feeling distressed and ready for 2023. my face looks and feel fabulous Thank You Sue and Chrissy

My husband searched around for a spa with the best reviews for a gift certificate for me for…read moreChristmas. He said this was the only one with over 100 5 reviews so he was excited for me to go. He took my daughter (7 years old) to get the gc and on Christmas morning she couldn't stop talking about how nice and beautiful it was and she was so excited for me to go! I scheduled a massage for today with Melissa and from the second I got there to the second I left, I understand exactly why it's rated so highly! Everyone was welcoming and kind, the ambiance was relaxing, the massage bed was glorious. Melissa was really wonderful, listened to my concerns and really worked on some tough knots I had yet was able to work them out painlessly. The scent of the lotion she used was so nice as well. There was no pressure to schedule again or make purchases (although I did schedule my next appt for next month because I want to make sure Inget Melissa again!). I live in Washington Twp so this was about 30 min drive and I am absolutely willing to make this "our spot" from here on out!

Wonderful experience getting a pedicure here! Samantha did an incredible job - she was friendly and…read morenice to talk to, and did a great job - very professional, skilled work. My toes look perfect. Salon is comfortable and the pedicure room was relaxing and quiet. Will be back!

My daughter liked her haircut by Emma and her services were wonderful. BUT...any business owner or…read moreemployee who has a modicum of professionalism or an ounce of knowledge of how to run a business would not discuss his politics out in the open. It's just bad practice from a business standpoint. So, if the man behind the counter is the owner, I'm severely unimpressed with his business acumen. If he's an employee, he needs to be trained on what views to keep to himself in a place of business because some people may be disgusted by your views. Your political position is irrelevant. It's simply unprofessional to discuss while at work. On the flipside, if this is the type of business where employees are encouraged to share their political views with customers or with fellow employees out in the open, it's not a place that I would like to continue to patronize.

We had a really wonderful couples massage; I got it for my "Sir" as part of his Christmas gift…read more Our masseuses were Aling and Kitty. Both were phenomenal! There was a bit of a language barrier but it didn't interfere with anything. Aling worked on knots that I didn't even know that I had! She actually tickled the backs of my legs! Kitty got the kinks out of my poor man's neck and shoulders. My favorite spots that were massaged were my legs and temples - wowee! Our hour flew! They have a sweet coupon match - just show the front desk gals a screen shot of the competitor's price! They also have a massage bundle deal (see photo) that I may just cash in on! Be patient when booking and check Groupon - you wont be sorry!

I got my fiancé and I a Groupon for here figuring we could try it out and it sure was worth it! We…read moreeach got 60 mins Swedish massages with the Groupon & got hot rocks added on. Nice and professional staff. The room is extremely peaceful and relaxing. Massage its self felt amazing. Will recommend if you have sensitivity to let it be known prior to massage. My only issue was our massages were 60 mins and i paid extra for hot rocks so i figured that wouldn't be included in my 60 mins but i guess i should of asked before assuming. But we will be back!

O M G…read more What a wonderful and DREAMY massage for this curious first timer! I discovered this uniquely named (your feet are like roots to trees!) merchant while dining at Salad House in this same killer strip. Other than the weird smell upon entry, everything was stellar! I had an amazing body and foot combo massage for only $45! I asked for medium pressure and it was absolutely that and perfect! This little young lady was strong and thoroughly massaged and relaxed me - bliss that I did not want to end! Now, you are in a big room with other patrons but you are completely clothed and covered with light weight blankets. Not a deterrent for me, but it may be for others. Nice peaceful music played the whole time. There was also a cozy gas fireplace as well. Nice ambiance for sure! For this price, Im going monthly!!!

Basic set up, good pricing, nothing fancy…read more I tried out the one hour spa treatment and thoroughly enjoyed it. Half the price that other salons charge, just don't expect all the extras that other more expensive places offer. Let them know how strong you want the pressure and don't be afraid to say, "A little less pressure please" coz those girls are STRONG. Easy parking.

Up until yesterday we loved Last Tangle. My daughter has spent alot of time and money growing her…read morehair out. She's been afraid to get it cut but she did want a little trim because of her upcoming prom. Unfortunately I got stuck at work and my husband had to take her. So I do blame myself but I told her to very specific with the stylist. I even had an appointment with the same person a couple weeks ago and talked about my daughter's fear of losing length. According to my daughter she agreed to the 2 inches of dead straight hair on the bottom but was very clear about not wanting to lose length all over. The woman took at least 3 or 4 inches off all over her head. Hair that came to her elbows now barely falls past her shoulders and what's worse is that it is uneven. The right side is very noticeably longer than the left side. If she didn't understand curly hair, she should have said something. Maybe she didn't like my daughter or thought she was wrong to express what she wanted and decided to teach her a lesson. Now she doesn't even want to go to the prom. We can't get the hair back and I have to pay somebody else to fix it. We will never go back again.

I've patronized the Last Tangle Salon and Spa for over a decade. It is very convenient for me…read morebecause I live right around the corner and their hours of operation allow me to get my haircut whenever necessary. I have no complaints. I am a dude, so my haircut is usually simple and quick. I don't make an appointment, I just walk in and ask if anyone has time to cut my hair. And they do! Sometimes I will get my eyebrows waxed - they do it all! I appreciate the personnel are always smiling and polite and after I get my haircut, everyone that knows me compliments what a good job the salon did on my hair. I don't have any pictures to post - at least for now - I mean the folks on the internet reading this don't need to see my haircut... but the salon is very professional looking: bright, clean, with a variety of stations, and plenty of products on display. Thank you, Last Tangle, for a quality haircut, great services, and convenient hours.

the environment so welcoming, relaxing, and calm- i knew right away i should be worried about…read morefalling asleep because not only was there a calming vibe, but the massage was amazing!!

Really amazing massages that will leaving feeling relaxed and dazed by the service. I've enjoyed…read morethe combo deals with foot & back. The only draw back is this is a plain setting where other patrons are in the foot massage area. In the back massage areas, there is a private room area but you can still hear the outside. The massage is very nice, although kinda rough. I've been getting massages for a long time so noticed the technique is different. I still really enjoy it and go back on occasion.

I finally found my Salon! This is a quaint, professional salon with all the right touches to feel…read morepampered! Rose took the time to listen to my hair concerns, and worked her Magic! I highly recommended this lovely treasure!

Damien cuts my hair, he's been cutting it for a while. He came recommended by a friend........and…read moreIthank her everyday! Damien is an awesome hair cutter, stylist, listenener.......he's an awesome individual! he always works a.ong with what I want.........whether it be style or when I need an appointment. he is genuinely a fine human being . Techniques is lucky to have him on board!