Had carpet installed replacing the original builder-grade carpet and pad in our house that we'd…read morebeen abusing over the past 10 years. I have a background in corporate vendor management specifically within trades, and a strong preference for spending money with local business. I eliminated two of the options based on a lack of response or follow-up to my inquiries, leaving two where I focused on quality of product, price, and installation. In the end, Andy's was able to provide a 15% better price for the exact same product, pad, and installation options. Installation took two days, the installers were wonderful people. Family and I couldn't be happier. I'll certainly recommend Andy's to my friends.

We went to Andy's 5 Star Flooring in Bothell due to a recommendation from a friend after a failed…read moreattempt for a quote with one of the big box stores. Our job was replacing flooring on the top floor of a split level that included removing tile in the entry and kitchen. We knew our flooring under the carpet was subpar from the carpet install 24 years prior and we expressed this to the salesman from Andy's several times. He assured us they could fix it. The measure, product choices and quote all went smoothly and we had an install date set for 1 month out in October. We started moving furniture downstairs in preparation. The day before the product delivery the sales rep from Andy's told us that it had not arrived. We were given a new install date in November but when the date arrived, same story. Now our install date was early December. The Sales Rep from Andy's apologized and added free furniture move due to the delays so we left our 4 pieces of leather furniture upstairs. Again, no product and install was set for Monday after Christmas. The initial install attempts had been scheduled for a 4 day install but this one was only for 3 and during a holiday week. On day of install, crew didn't show up until after 10am and left about 5pm. The install crew was short one person and had forgotten the tool to remove tile. Someone delivered it several hours later. Removing the tile created tons of dust. None of our furniture, countertops or appliances were covered. The installer complained constantly about our floor level and that he didn't have enough time to do a good job although the crew were very seldom here for a full 8 hours. The 3rd day they left at 4pm as it was New Year's Eve. They had to come back New Year's Day to complete the install. Bottom line we are happy with the final product result. We don't know if the problems of material delivery were in fact the product company or Andy's incompetence. We will place the problems with install on Andy's as they did not give the installers adequate time to do a good job. Especially during a holiday week. We were left with a HUGE mess to clean up with tile dust thick on our furniture, walls, appliances, kitchen, etc. Our free furniture moving for compensation was not performed. We also had to have the installer come back later to clean up glue that was smeared on the new flooring. Although the Andy's rep was communicative and easy to reach, I would not recommend Andy's.

Highly recommend this company-they did meticulous professional work in the time they stated and…read moreclean up was amazing -they kept us informed every step and made sure we were happy with the progress. Quoted price was chat we paid-no surprises-and was very reasonable for the amount of work they did. Would definitely hire again when the need arises.

They are terrible. Verbally agreed to do a work and then cancels on us after agreeing on scope and…read moreprice. Don't agree to the work in the first place if you don't plan to do it. Will reschedule farther out and then cancel on you. Not reliable. Sure, no written contract was done, but when a business can uphold a verbal agreement, how much trust can you place on it?

These guys did extensive repairs on three bathrooms and the family room after we had water damage…read more Most of the guys he had working for them had no idea what they were doing. The downstairs bathroom was never given a second coat of paint and the floor wasn't leveled so the flooring is now breaking up. Shower door won't stay close. The vanity they recommended I get from someone they knew has unpainted spot. They also got a stone top for the vanity from the same friend and it now turning yellow. The plumbing in all the bathrooms was done by one of their workers, not a plumber and is so jerry rigged that I'm just waiting for it to fail. In the family room the track lighting is falling off because it wasn't installed properly. After they installed the flooring in the family room they dragged a piano across it and scratched the floor. After some arguing they did replace the flooring. Over all I was very disappointed and their work is not holding up. Stay away!

You always want to go with a contractor that you have a good feeling about and Jose was that for…read moreus! He was super knowledgeable on opening a wall between our main living spaces. He took the time to explore all his options and explain the work that needed to be done. He even came out a second time to walk us through his quote. Never once did it feel like a sales pitch which wasn't the case with other contractors. During the project he sent pictures and called me to recap the day. He was honest, stuck to his quoting, and the turn around time was super fast. I will absolutely be calling him for our next house project.

Great quality work. Very satisfied with their work and turn-around. Always quick to answer any…read morequestions or concerns.

No return email, call, or text. The office phone listed on the website is a non-working number. I…read moresuspect their Lynnwood office and floor room have closed. Maybe they are out of business entirely. I won't pursue it since I'm looking for a local company.

Custom Touch Granite LLC - Quality, Integrity, and Exceptional Service…read more My wife and I recently decided to update our kitchen countertop with a beautiful natural stone, Quartzite. Before finding Custom Touch Granite LLC, we first visited ProGranite Surfaces LLC to explore our options. Initially, a helpful lady at ProGranite Surfaces described where to see the slabs and even made recommendations on which warehouse to visit. We selected three stunning quartzite slabs, and my wife returned to ProGranite Surfaces LLC with the paperwork to discuss our choice and get a quote. Unfortunately, our experience there was disappointing. The customer service representative not only overpriced the stone--quoting us an astonishing $80,000 including installation--but also treated my wife in a manner that was far from professional or courteous. He made assumptions without proper communication and did not demonstrate the level of respect we expected. While I don't blame the company as a whole, it's clear that individual actions can deeply impact a business's reputation. I hope the management pays attention to who represents their company on the front lines. Feeling discouraged, my wife turned to Google and found Custom Touch Granite LLC. She visited them in person, bringing along the same paperwork she had shown to ProGranite Surfaces LLC. The difference in service was immediately apparent. The team at Custom Touch Granite was respectful, honest, and transparent from the very beginning. They called the warehouse in front of my wife to confirm the cost of the material and provided a fair and reasonable estimate for both the stone and installation--including a free bathroom sink. Impressed by their integrity and straightforward approach, we didn't feel the need to shop around with other contractors. We trusted Custom Touch Granite at face value, and they did not disappoint us at any stage of the process. From the initial customer service to the precise measurements and expert installation, every member of their team demonstrated professionalism, skill, and a genuine commitment to quality. When a minor issue was discovered, they responded promptly and resolved it without hesitation. Their service truly went above and beyond our expectations. If you're considering updating your kitchen, fireplace, or bathroom countertops, you can't go wrong with Custom Touch Granite LLC. Their quality-minded approach, combined with integrity and full customer service, sets them apart. We wholeheartedly recommend them and believe they deserve a gold star for their outstanding work.

Great spot they helped me with a granite countertop I had already. It needed one of the rough flat…read moresides to be shaped to a bullnose and polished to match the rest of the already done countertop. Most places were really expensive! When I came here they were happy to help and did my work in a couple days and was half the price of competitors. I would recommend this place! I also reached back out to ask for advice on how to remove a couple scratches and they again were happy to help and gave me good advice I used at my house! Sometimes your best friend is the right color Sharpie! Thanks for the help!

They had slabs on site, and we were able to pick the one they installed in our kitchen, knowing…read moreexactly what it looked like, unlike going to a big box store and picking off a 4-inch square. They did an amazing job cutting it, and we have no seams. The workers were professional, on time, and even fit us in on a Saturday. We couldn't be happier, it turned out beautiful!

We are so pleased with the entire experience. The salesperson (Daianna?) was so patient and…read morehelpful. The samples were great for allowing us to choose the final product. The rep who measured the kitchen was patient and able to answer all of my wife's questions. There were many questions. Installation was flawless. The two guys showed up, took a look at the kitchen, and went right to work. They were on time and took great care to cover the floors. The install took about two hours. They left the house without a trace of dirt or dust. The only way you would know they were there was the beautiful countertops. We recommend them highly.

Dec 16, 2020, Hired Mike Howard to repair structural damaged to my home caused by extensive dry rot…read moredamage. This was not a trivial job. The dry rot had compromised a main structural corner beam which supported the second story. The repair would first require building a temporary support to hold up the second story while removing the damaged support beam and replacing all of the dry rot wood. The repair process required first coordinating with a structural engineer to design a repair plan and then with the Snohomish County office to issue a repair permit. Mike was very helpful through the entire process. Mike was confident that he could perform the repair safely and within code without an engineering drawing, but suggested that the drawing would likely be required for the county to issue the permit. I decided to get the engineering drawing and Mike was right. The county flat out said that this repair required an engineering review and drawing. I told Mike I would hire him for the job, but only after I saw and understood what the repair plan entailed. Mike met with the engineer to discuss the repair job and then Mike outlined for me exactly how he would complete the repair. While listening to Mike explain the repair process it was apparent to me that he completely understood the structural design of a home. Having a contractor with this type of experience and knowledge was the only way I would go. Mike was a pleasure to work with. He answered all of my questions with integrity and no BS. I decided to take the 2 days off to watch the work performed. Mike had no issues with this. He discussed the work while it was in process and I always felt comfortable with his decisions and confidence. The work was done in accordance to the engineering drawing and the permit was signed off and closed without any issues. The images show the before and after work, minus the exterior wall board nailed up. I decided to repair the drywall and brickwork myself. Thanks for a wonderful job and experience Mike.

We hired Mike and his team to do 4 bathroom remodels for us. One was a complete reconstruction of…read morea broken crumbling one and three were in current home. Crew was responsive and diligent with all work. Communication was good throughout all projects and we were advised of any cost changes as needed. Very quick to correct or fix anything that came up. All bathrooms are complete and look good. We appreciate the work they put in. We would use them again for any projects needed. Very friendly and knowledgeable crew.

Although we ended up going down a different path and not hiring JL, we were very impressed with…read moretheir honest , upfront assessment of our potential project. They were responsive, timely and courteous.

I found Jeff through Porch.com he reached out to me right away and through the entire project he…read morewas very responsive. He came over same day to survey the job I was requesting which was to tile the backsplash of a powder room bathroom. Jeff provided a quote to install the tile and finish the work of the bathroom including install of vanity, plumbing, sink, mirror, caulking. His quote seemed reasonable. However due to the holidays and budgeting we elected to only have the tile work performed. He was happy to only do the tile work instead of everything he originally quoted us for. According to my partner Zach, Jeff was very professional to speak to and work with throughout the entire process while I was traveling. Jeff even helped out as a bonus and fixed how our carpet met up with the tile bathroom floor that we had installed ourselves but did not take care of the transition between the tile and carpet ourselves properly. When I came home and saw the tile work I immediately knew it was worth the money. Everything was level on the wall. The tile was expertly cut around the plumbing, and the grout lines everywhere were very clean. He cleaned up after himself so well that you wouldn't of known a day before tile was installed. Thank you Jeff so much! :) Collin & Zach Job Date - December 14th 2016