they always do a great job been going here for 10 years, staff is always helpful and gets things taken care of!

All the employees were very helpful! They worked together to find a package that got lost and were all super friendly. Really appreciate these guys! I was here Wed Jan 28th at 10:25, give these folks a raise! read more

Horrible pharmacy experience at this location. The service is terrible and the staff are unhelpful. You don't see anyone smiling and they appear to be overworked. This has been going on for quite a while and has gotten worse since the Rite Aid closed. Just a few weeks ago, I asked a question about a text I received from the pharmacy. I showed the pharmacy clerk the message and his response "I don't know" then just stared at me. I think it's time to move pharmacies. read more

I came here again today on October 21st, 2023. The staff is always very friendly and they work pretty hard since they don't have that many workers working each time I come. The building is old but it's in a nice and peaceful location. I love coming here for simple things like drinks and ice. They always have some kind of fun holiday or seasonal section with affordable fun items that I love checking out too when I'm here. I've used the pharmacy a couple times and the ladies have always been patient and kind with me. I've also come here twice to get passport photos for myself and my family and the staff were very helpful each time. Seriously this staff works hard running back and forth helping customers. My personal experience is that this is the best CVS ever. read more

CVS Pharmacy - Front of the building. - Drugstores Near Me - ANAHEIM, California

SO DISAPPOINTED! I have been doing business here for years. I pay 1,300 plus per month for my PPO health insurance. The only good thing I had with my health insurance was the cost of my prescriptions. (Usually less then $1.00 ....some were $10 but very reasonable) NOW I pick up my prescriptions at CVS and CVS now puts a $9.99 processing fee on every prescription!!! And of course they NEVER mentioned this HUGE increase on EVERY prescription! THE sad thing is they blamed Blue Shield for the increase. I called my insurance company and they informed me of CVS "filling fee". CVS denied changing any processing fee!!!! My drugs went from less then $20 to almost $100! I hope this alerts people to what you are doing. Big Pharma???? And I am a RN for 40 years! I guess they are not making enough money!!!! read more

This CVS has the best service ever. Brett and Emily are amazing and super helpful and professional! They had helped me with my photo orders and were just awesome. Highly recommend going here for your photo needs! They're the best! read more

The brand new COVID-19 booster is now available! The much needed updated booster targets both the current BA.5 subvariant of coronavirus, as well as the original strain. You should also know that California law entitles you to paid COVID days when you use the time to get vaccinated and to recover from the vaccine. SB 114 is scheduled to end at the end of the month, so get yours scheduled. My paid recovery day was yesterday, but it's looking like another down day today (Saturday), too. Those vaccines hit me hard! Anyway, I've gotten both of my boosters from this CVS, and they were both good experiences. This last jab hurt quite a bit, not gonna lie, but the experience was quick, efficient, clean, friendly. I've also been able to get the BinaxNow tests here when they were quite difficult to procure last winter. It's a quiet and hidden CVS in Anaheim Hills that flies under the radar. I love it that way. read more

This location is the WORST cvs pharmacy in the planet. Customer care is non existent ! People are rude and unsympathetic. Horrible horrible place!! read more

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Horrible experience! Had to pick up prescriptions for my parents. It took 3 different trips to get everything that was needed. One medicine was given without talking to a pharmacist. I had to go back for exact same medication because they didn't fill the second prescription, and I had to wait to talk to a pharmacist. They also said medication would be ready at a certain time and it took an additional 30 minutes of waiting to fill. In addition to the above problems, service was horrible! Bad attitudes and rude! read more

Wow, wow, wow. Employee Frank is HR's worst nightmare! This location has emplemented a push towards the self check, yet always have an employee there. So because I have beer, I have to wait while good ole Frank pulls 5 customers from behind me to self check. I finally say something, his reply is "I don't care sir, go next door". Charming. So if he's there to check my ID, why can't he help me at self check?? So the fifth customer needs something from behind the counter, hateful Frank says " let me get you started then I'll go grab it". Wow, wow, wow, Frank is precious!! read more

CVS Pharmacy - Employee that helped me put Frank's name, haha!! - Drugstores Near Me - ANAHEIM, California

If you are thinking about switching pharmacies, this location is NOT a good choice! The pharmacists are indifferent as the pharmacy itself is completely unorganized and inefficient. I automatically got switched to this pharmacy after the Anaheim Hills Riteaid closed and I have never OnCE had a smooth transaction with this CVS. I will be switching ASAP. read more

I highly recommend this CVS pharmacy. The technicians and pharmacists are friendly and kind. The technicians greet you and don't rush you. The pharmacists are informative and caring and will give you the time you need to answer your questions. I transferred to CVS, leaving another local pharmacy that was just downright rude and disrespectful to the customers. I shop the store mostly to utilize the coupons that print with my pharmacy purchases. I can't throw away free money! read more

I am shocked by the negative reviews of this Pharmacy in Anaheim Hills. This review is for the Pharmacy, not the CVS store. I have little to no experience with the store itself. I live in Santa Ana, work in Yorba Linda and have made this my home pharmacy even though it is a little out of the way for me. The pharmacists are always helpful. Everyone at the counter speaks english and are always nice to me. When they are busy they will often have additional staff come to the register to help with the lines. Sometimes a person will be working two registers to speed things up. I get my prescriptions filled accurately, fast, and when they say. I get a text telling me when I have something to pick up. I could not be happier with the service levels of this Pharmacy. Sorry if others have had other experiences. read more

My local CVS, always convenient. But I would never thought I'd get "scammed" by CVS today. I bought these Starface pimple patches containing 32 stars but got 16 stars back, so someone must've opened the package and steal the other 16 stars because the packaging itself is easy to take out. Disappointed and sad knowing half of my money went to waste but looks like i gotta look through before purchasing anything there. read more

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The staff here literally made me cry... I went in at 10:30ish. I was so excited to see they had an amazing selection of makeup and girl stuff that they don't have at other CVS'. I bought almost $50 worth of product. First, when I went in there was NOBODY to be found anywhere, I had to yell around walking around the whole store to finally find an employee. I was trying to print my coupons and their machine wasn't working. I asked an employee and they rudely said "it doesn't work". So I inquired about how I could see my coupons, maybe on an app or some thing. And they made it seem like I was the dumbest person for asking. At 10:58. They made an announcement on the loudspeaker saying they were closed and to bring your purchases up. I've still was looking at a pair of nails and I thought I had two minutes left. The manager a lady was basically following me around telling me the store was closed as I was trying to walk down the aisle to find what I needed. When I went up to the register at about 11:01 one, I asked if I could grab a drink really quick. The guy that was going to check me out rudely said no we need to close. I said OK no problem. So I was he was checking me out. He wouldn't answer any of my questions about how much things were and if they were on sale. Unfortunately, I left my card in the car. I asked if I could go grab it really quick as I was in the very front parking space, and the employee said no you can go maybe come back tomorrow I guess. I said I was sorry, but it would take me maybe 10 seconds to grab my card and then I would be out of their hair.. thankfully the manager begrudgingly said, go ahead and grab it. I've never been treated so rudely at any store ever. Mind you I work in food service and deal with people coming in right before I close all the time and I have never treated anybody like that. Before I left, I told him I was sorry and started tearing up. Mind you I was out of that store by 11:05 ... read more

CVS Pharmacy - My receipt says I was helped by : "Torie" - Drugstores Near Me - ANAHEIM, California

I've written more than one raving review about the service I've received at this CVS. Unfortunately today was not the same. The service or lack there of that I received from Amber in the pharmacy was unacceptable. She insisted on arguing with me. She could not stop. I am over 60 years old and do not deserve to be spoken to by someone the way she spoke / argued with me. We have more than 15 prescriptions at CVS that I will be moving to another pharmacy. read more

Re: covid vaccinations at this location. They were swift and friendly, but hygiene concerns me. After my shot, while waiting the standard 15 minutes as advised, I heard the pharmacist (who was administering the vaccines) say that he needed the pharm tech to get more syringes ready with vaccines. The tech came out to the area where the vaccines were being given, and started to fill syringes as requested. HOWEVER, I noticed that he was handling the syringes and the bottles of vaccine without gloves! Even a tattoo artist would wear gloves.... why wouldn't medical personnel do the same especially in this pandemic?! read more

CVS Pharmacy - CVS pharmacy tech handling covid vaccines and syringes without gloves. UGH - Drugstores Near Me - ANAHEIM, California

What is not to like about this CVS , one of my favorites especially the pharmacy. They always welcome you as soon as you walk in. I love the front desk , Gabby and Justin are the supervisors ! Love them two. Then we have all very professional employees stocking during the day to meet your needs ! They always ask if you could find everything you needed. Will actually take you to the aisle where your items are. The pharmacy, they are one of the best in the country ! Mila and all the technicians are patient and willing to help ! With Covid19 we have to be 6 ft apart, sometimes short handed ! Pls be patient with the staff in the pharmacy. They have big jobs to do and have to fulfill a large number of customers ! If you think: the world is not always about me me me, go in with a good attitude, I guarantee you won't be disappointed ! They are essential workers and to me they are front line ! I love this pharmacy ! And they love me, I think ! I am always in a good mood and even if I had a bad day, they cheer me up ! Thanks Mila with your can do attitude and always excellent leadership ! Stay safe, healthy and awesome always ! read more

Pharmacy Review: RUDE RUDE RUDE!!! a doctor sent over a prescription for me and keep in mind that i have insurance... i went to pick it up and they wanted to charge me $80! why? they had processed it through WITHOUT my insurance. i shouldn't have to pay anything with my insurance. so when they reprocessed it, i had to wait for them to basically redo my entire prescription. the lady, Elva, rudely said i can wait "over there". and then when it was finally ready, i wanted to ask the pharmacist a question about when to start my medication. he was SO RUDE. he acted really annoyed when i asked him when to start it. like sorry for asking you a question about your job?? it was a really frustrating and aggravating experience. do yourself a favor and please go elsewhere read more

Asked the pharmacist what could I use for a spray or lotion for little bits our grandson a toddle itch areas, I mention we go to parks for an walks she came out with the answer of ( SWITCH PARKS, ) that's not what I was asking, I asked her if she new what I could use to help my grandsons little bites he gets when his out playing, I was like we did try different parks and I told her I understand with the warm weather insect come out, I really want to tell her something else, but I managed to give her a little smile SAY thank you ------- , ((FEEL IN THE BLANK ) so I left I drove to another drug store they were able to show me what would help some, Thank you Rite-Aid, read more

Pharmacy staff is rude beyond belief and completely unwilling to be helpful. Wouldn't even bother to check other locations stock for a mom in need. Very disappointing. The only reason they have one star is because it's required to leave a review. read more

The worst customer service. If you need to speak to them and call in be prepared to sit on hold for a very long time. They don't seem to care customers are on hold. They never have the medication needed it always need to be ordered. There are too many other choices than to spend time dealing with this lack of service. read more

I wish I can give the customer service people at the front desk a five star and the people in the pharmacy a one star but unfortunately I can't. Because I can't I will give the rating a three out of five stars. Overall the customer service is OK but the people in the pharmacy make you feel like a number and they do ignore you or they make you feel like you were ignored while you're waiting in line and nobody is it in line except you and their dad out and they don't even look up to see if you need any help. The positive is that there's plenty of parking the cashiers at the front when you enter a very friendly read more

CVS Pharmacy - Drugstores Near Me - ANAHEIM, California

Got my Covid 19 supplemental vaccine here - the whole process was smooth and problem free. Great service !

NEGATIVE STARS! I would never want negative stars for any business, but in the case of CVS Pharmacy here in the hills I would vote -2.5 Stars. There is something about the Pharmacy staff that is cult like here at CVS Anaheim Hills. Almost like if they hire their friends then nobody will be accountable or something like that. Look at the staff, there is something really wrong going on here. When you complain they always back each other up like it's OK, or it only happens once in a while, but judging from the reviews it sounds like it must happen on a regular basis. Maybe I'm just unlucky? It seems that I'm always getting the wrong order, they can't process my ins., or something else that doesn't happen at other Pharmacy's.... jeez! As for the store itself, it has much to figure out. Often times they have a line that travels down the isle (10 people deep) waiting for someone to come running out of the back to help out after it's too late. The products are outdated and stale ex (They carry super 8mm film, but don't carry burnable DVD's, or SD cards). Who records on 8mm anymore?? LOL It looks like a store poorly managed, or on the verge of crumbling. Too bad! read more

CVS Pharmacy - Stay away from this place! - Drugstores Near Me - ANAHEIM, California

Went today in a year. I tried to avoid this location because of terrible customer service. Ha, my mistake again. That rude lady was still there. If you ask any questions, she will turn away from you. Do NOT recommend! read more

Been going to this CVS since it opened. For about the last 8 years the pharmacy has been slow, disorganized, and needed help in the customer service department. Today was the last straw and the last dollar I'll be spending at this store. I picked up 3 eye drop prescriptions for my husbands cataract surgery, each about 3ml -Price $495. Wow! Hand written in blue ink it said on the Prolensa "online coupon???" I asked why I wasn't told about the coupons before picking up. No answer. The young man did say if I found a coupon they would refund my money. So I found 3 coupons for all 3 meds. antibiotic was about $10 off, Durezol $30 total instead of CVS $170.48 Prolensa $35 total instead of CVS $ 248.14 So that's $365 that would be refunded to me. Except they wouldn't refund the Prolensa; said only Walgreens and other independent pharmacies took the manufacturers coupon. I asked why I wasn't told in advance about the coupons or informed if a generic could be used. Paul F. said it's not his responsibility to let people know about the coupons or what each person insurance covers. Really? I think that knowing what's covered on the insurance formularies is exactly what his job is. The more upset I got the more he acted like he was being inconvenienced. What is really scary is that there are 3 senior living homes in the same lot, across the street and kitty corner. I shudder to think that a neighborhood pharmacy might overcharge seniors because it's not their responsibility to inform them of coupons or possible generics. And the last comment. All were new prescriptions usually require a short consult with the pharmacist. I definitely didn't get one read more

Worst customer service and manager ever! I was trying to check out quickly because there is a covid outbreak at work so I wanted some rapid tests. He shuffled me to the self check out and was helping someone else so I said "I've done self check out before". I'm sure I came across as short because I'm tired and stressed. But nothing appalling. His response "well then what's with the attitude?" A manger said this! I of course then told him never to speak to me in that way again and he continued to be rude. I have never been spoken to by anyone in the service industry in this way. I have worked in retail and the service industry for many years and I've never heard anyone respond to a customer in such an inappropriate and rude way. He should be fired. I've already acquired the address to write to corporate and plan on doing so immediately. read more

What is going on with this store? This used to be a clean place plus, had decent customer service. Truly do not think this place will be able to stay in business. Lines are always long, coupons never ever work for the customers. Everything is overpriced even compared to Target. read more

Wow what a sad store this CVS is. They have so many miss marked items all over the store floor. I tried to buy an iPhone charging cord that was in a $5.99 shelf at the counter as I was checking out. The woman at the regester rang up the cord for $12.00. I explained that it was in the $5.99 shelf. There were a lot more there. she said they must have made a mistake because it rang up the higher amount. I asked to get it for the price it was shown on the shelf. She would not do that... What a sad store.. They mess up and will not stand behind the mistake. ooh well no more stopping here... This stire has bad ratings for some reason... Bad customer service is one...... read more

CVS Pharmacy - Drugstores Near Me - ANAHEIM, California

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I would definitely not go to this pharmacy. They are rude and extremely inept. They don't even appear to have a basic knowledge of the business they are in. They also have no concept whatsoever of customer service. I actually had one of the people here tell me he was tired of all the customers telling me how rude he was. I know we all go to places such as this based on convenience, but I would definitely advise anyone to drive a couple extra miles and go elsewhere. read more

I haven't received good service until today. Pharmacist named Ong, acknowledged me while waiting, very friendly and properly explained my new medications to me without feeling rushed. Thank you! read more

Not sure why this CVS only has 2 stars. They're always greeting you when you walk in and when you leave. I've never in countered any workers being rude. So I strongly disagree with the people giving this CvS store a low rating. read more

Be careful if you decide to by bags of candy. I bought some Hershey Almond Joy and Twix buy one get one half off. The candy has that white chalky look as if it was sitting in the sun for a while before getting put on the shelves. read more

Customer service and satisfaction doesn't exist at this CVS pharmacy. The pharmacy employees are rude with zero customer service skills. I encourage everyone to contact CVS corporate offices. read more

I recently received a prescription from Express Scripts in the mail. I had been getting the same prescription from CVS and now I was receiving my prescription from someone else with a different pill. When i called the pharmacy to see what happened, the woman who answered told me to call Express Scripts who sent me the pills. I asked her if there was someone there who could tell me if the pills were the same, as I had major side effects when I started the pills. She said there was no one who would know. I asked her if this was a pharmacy and she said yes but there were too many pills for the pharmacist to know the difference, even tho I had the pill numbers. I could not believe what I had heard. I called Express Scripts (this was a Sunday) and in less than five minutes I had an answer. The woman told me what could have happened and transferred me to a pharmacist who answered all my questions. The pills although different in size, shape and number were the same. What a great experience from Express Scripts. In the past, CVS has always been very friendly when I went in. Maybe they were just too busy for me. read more

This is the MOST AWFUL pharmacy EVER!!!!!! I suggest you go to any other CVS but this one. Nothing is ready, filled incorrectly or restocked the day they send you the pick up request. I asked for the manager on several different occasions and she makes it out to be the customers fault every time. It's actually pitiful how disgraceful the pharmacy here is! read more

The store staff is typically friendly. The Pharmacy is quite inept at times. When challenged on any issue, lots of attitude and not much assistance. When the Pharmacist tells you one thing, and the clerk tells you another, there's a problem. We changed locations. read more

This probably applies to all CVS locations b/c it happened to me at the one on La Palma & Imperial as well.. No restroom available, even for a disabled/handicapped customer like myself. Very rude and cold attitude by the manager when I asked for one even after being told of my medical condition. I called the corporate office and filed a complaint. Next day, the district manager called me to apologize but said that CVS is NOT legally required to provide bathroom facilities b/c it does not sell 'food' items. I am not a lawyer but I would think that the size of the business or the number of patrons would be a factor in applicable laws, especially for a drug store. Even if it's not a legal requirement, potential customers should be aware that CVS does NOT accommodate their pharmacy customers with a bathroom usage even if you have a medical condition. read more

The only reason this CVS Gets a one star rating is because there is not a -5 option. Used the automated refill service to refill a prescription was told by the automated service that it would be ready at 11 AM that same day. Went in the next day to pick up the prescription was told by pharmacy staff that they are out of stock. I inquired if the medication has been ordered? Was told no the automated service and the inventory control system don't communicate. REALLY? This is not the first time this is happened to me at this pharmacy. What's the point of the automated system if it's not accurate? Now I'm questioning the validity of their pharmacy staff, are they even certified pharmacists? Are they licensed? Time for me to check with the licensing board I think. And definitely change pharmacies. #CVSEpicFailAgain! read more