David, Pharmacist, is a ROCKSTAR. I live in Fredericksburg and had a unexpected death in the…read morefamily. Unfortunately my specialty drug didn't arrive as scheduled before my departure for my sister's funeral. After dealing with the local pharmacy twice, mail order, home delivery, and the specialty pharmacy getting passed from one person to the other and 2 hours in the phone DAVID solved my problem in less than 2 minutes. He literally solved the problem and took the liberty to contact my local pharmacy and asked them to handle things on their end. Again, I can't say thank you enough. I can only wish that the other FIVE Walgreens employees had been so helpful.

This is not a 24 hr copy center in any logical application of the term. Seth provided perhaps the…read morerudest and most inefficient service I have ever received .

I forgot my insulin pen at home while visiting Grapevine for the weekend. The pharmacist kindly…read morehelped me fill an emergency prescription over the phone. Before I could get agitated about forgetting my meds, she took care of my situation. Thanks!

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Until I had to start using CVS, this was my pharmacy of choice…read more I like the fact they're open first thing in the morning. If you ever forget to grab something as you're leaving the house, they're open at 7 a.m. and are ready for you. The customer service, even first thing in the morning, has always been pleasant.

This location is clean and organized! My visit was for the Photo Department this time. There was a…read moreline of three people in front of me and three behind me. The poor photo associate had to keep reprinting everyone's order because even though we received emails that our orders were ready they were not. So it took quite a while to get to the counter. No reason for me to complain, we were all there experiencing the same inconvenience. Technology isn't always on our side and it's not the associate's fault.

I visited CVS to purchase sunscreen and unfortunately had a very disappointing customer service…read moreexperience. During my visit, a group of employees spent nearly 10 minutes openly complaining about working conditions and job stress within earshot of customers. Once they realized customers could hear the conversation, they moved it to a back aisle, leaving the self-checkout area unattended. When I needed assistance because a coupon would not scan properly, I had to search the store for help. The employee who eventually assisted me, Taylor (Shift Supervisor), appeared frustrated at having to step away from the conversation to help a customer. Her interaction came across as rude, dismissive, and unprofessional. While everyone can have stressful days, customers should still be treated with courtesy and respect. What concerned me most was hearing repeated comments about being unable to handle the stress of the position due to her age and workload. Leadership roles in customer service require professionalism, patience, communication, and the ability to remain composed while assisting customers. Based on this interaction, I believe additional customer service training and leadership development would be beneficial before continuing in a supervisory role. I truly hope management focuses on reinforcing professional communication, customer engagement, and consistent service standards. Employees who are overwhelmed or visibly distressed should be supported appropriately to ensure both staff well-being and a positive customer experience.

Could I please give zero stars! If I wrote all the details of how many times I have had issues at…read morethis and other CVS locations it would look like a book. Sadly my insurance company has a contract with this poorly run company. I feel like most of the issues are probably corporate but sometimes it is hard to tell. Most recently, I got an email from CVS saying they could not fill a 3 month prescription of my diabetes meds and they would text when it was received. They knew 90 days out I would be needing it filled. But I was patient. 10 days later with no updates, I stopped by the pharmacy they said they were still out. It was on back order, I asked if I could get the generic (BTW I get the name brand free and must pay for the generic), they said no CVS in our area had that either. They said they would let me know when it came in. Fast forward another week. I drop by the drive through this time to pick up something else. However, I also inquire about my diabetes medicine again. Same story everyone is out of everything, she checked a 30 mile radius. I told her I would take the generic I would take whatever even though I would be out of pocket. She then started doing more checking and wen radio silent for 5-10 min. Line of cars backed up behind me and I feel bad for the ones I am making wait for my issue. asuddenly the tech comes to the widow with the name brand bottle in her hand. They had it ALL ALONG! FFS! I am very thankfull that the tech followed up and actually checked the broken system. Most of the time when I have personal interactions with the pharmacist or pharm techs the interaction seems positive. However, the sheer number of issues I have had over the last 10 years with this and other locations is enormous. If I wasn't tied to them through my insurance I would leave. If CVS was an airline there would be a plane going down somewhere every week.

LOVE this CVS location. I have to admit that this location has gone through a lot of transition…read moreover the past year, but it is like night and DAY with the new staff and management. Every issue is communicated with me before I make the trip up here and the staff here are so polite and patient even though the issues are hung up on my insurance and is out of their control. All in all, GREAT, CARING, TRUSTWORTHY staff, and I couldn't ask for more from MY CVS!

Prescription sent to this CVS Pharmacy by my physician 3 days ago. Have called several times…read moreregarding status and CVS voice responses continue to indicate the prescription is under review. Called my physician and had the prescription canceled and moved to another pharmacy. Not good service by CVS.

Took my son for a vaccination appointment, but no one was available to take payment, or give the…read morevaccination. They were all too busy, and understaffed, so we left.

NEVER have raspberry arizona ice tea .. please restock and i'll consider changing my rating...read more

Workers are very friendly and attentive. Everytime I stop here they are so nice and polite!!read more

This is a follow-up to my previous review in which I said (and I explained in detail why) that this…read moreis the WORST pharmacy I have ever used, not just the worst Walgreen's pharmacy, but the WORST pharmacy I have ever used in my life of 63 years. Today's unprofessional behavior: I had a script that I should have been able to fill around June 21. It was June 26, today, Friday, and nothing on my Walgreen's app about this prescription being available. So based on my previous experience (which was atrocious--see my previous review), I called my doctor's office. The nice woman who answered the phone, Maria, listened to what I had to say about not getting this script and my previous "adventure" with this pharmacy. She asked one very good question, "What reason are they giving you for not letting you pick up the script?" I thought that was an excellent question, so around 12:00 (I had talked to Maria at 8 am with no notice that my script was ready to pick up), I called this awful, unprofessional pharmacy (I had to wait about 20 minutes for someone to answer the phone). The person who answered was the head pharmacist; I recognized her voice. I said, "My name is [first name, last name]. My date of birth is [XXXXXX]. I need to pick up a prescription for [X] today. I talked with my doctor; he said that if you have a reason for not letting me pick up my script today, he needs to know what it is so that he can address the issue." That was it. Short, sweet, to the point, no foul language, no mention of the past. The head pharmacist said to me, "So you want to go from zero to 100 right away? Really? That's what you want to do?" I have dealt with countless pharmacists during my 60 odd years; I have NEVER had a pharmacist speak to me in this manner. A pharmacist might be grumpy in tone but professional in their actual words. This was unprofessional wording and in a tone of combativeness!!! I am nobody. I don't even have that many prescriptions in total. I send a friend there maybe 3 times a month to pick up my scripts. Why they have targeted ME, I don't know. Maybe they can't think of a better way to fill their time, add some drama to their deadly dull lives????

I had a prescription to pick up today and wanted to get it picked up before work and make it into…read morethe office on time. Things couldn't have run more smoothly. The girl who helped me came right up and said hello and didn't dawdle around. She smiled and thanked me for my business. Easy peasy and I made it to work with a few minutes to spare.

Horrible service, if you can even call it that. Was hung up on by pharmacy staff after being…read moretransferred/on hold 3 times. If you threaten to report them or call the store manager they become suddenly halfway helpful. Pharmacy can't separate discount cards, insurance or communicate/rectify their internal failures with both. Your insurance, prescriber or discount card will always be the reason why your prescription isn't filled when it should be. If you manage to get through to someone with actual skill, they still cannot fill your medication because CVS doesn't allow them to keep the supply on hand (due to the cost of one single dose) and you'll have to wait several days for it to arrive. Don't depend on this chain for lifesaving or life-altering medication. They'll treat you like a number, not a person.