I've been trying to get a prescription here for two days. I was hung up twice on when I called. After the third time going through the automated system, I was told the perscriotion was ready. no text or anything. will be looking for a new pharmacy. read more

Worst pharmacy ever!! They never answer the phone, say they will call you back and never do. They have screwed up 2 critical prescriptions for me and just say they are working on improving. The store is a constant madhouse and they never have refills ready in a timely manner. a total nightmare experience!!! read more

I usually patronize this CVS when we visit my mother. On two occasions the cashier had a major attitude problem and I complained to the manager, but admittedly that's an exception; the cashiers have otherwise been very friendly - and there's a really sweet-natured French-speaking cashier from Africa who always remembers me, even if I haven't been there for a few months. (Update on 7/1/12): One of the managers - Andre - is exceptionally friendly and kind-hearted. (Update on 6/30/13): All of the employees have been extremely friendly during our most recent visits, including yesterday (a cashier named Jazz, plus another young man elsewhere in the store who helped me find some items) - and the (female) manager working there yesterday was also quite friendly. read more

Their service is so slow that there is a 10+ person line. Creating such a crowd of potentially sick people is negligent during covid.

Terrible customer service. I'm guessing because they are understaffed. I called to have some prescriptions delivered and they had the wrong address on file. I gave them the new address and confirmed several times as to whether they'll send it there. I was told "yes sir." Well of course, they sent it to the wrong address (despite confirming the updated one twice and assuring me they sent it there). Now, I'm trying to call them about it - they keep putting me on hold for 20-30 minutes, picking up, and then immediately hanging up on me. I've been off a very important medication for weeks because of them. read more

Unfortunately this CVS seems to be going downhill, very rude pharmacist, even ruder personnel handing out prescription after long waits, staff impatient and abrasive.... read more

This CVS pharmacy is one of the worst ones. Very incompetent pharmacists and unpleasant manager. They don't care about patients. The line for picking up the meds are usually long. The main reason to me is that they are not organized and do not like their job. They can frustrate the costomers because, like in my case, could not find the medication that are ready for pick up. I am going to chose another CVS pharmacy, although this one is very close to our house and very convenient. read more

I got the flu shot here last fall and for the first time ever have had both influenza A AND influenza B. It's as if the shot they have me was fake. Plus terrible customer service, adds insult to injury. Stay away from this CVS pharmacy! read more

Don't ever bother calling. They will never answer and will disconnect you after 20-30 minutes. If you have to pick up during your lunch don't bother. They will close despite being in the middle of a pickup because they close for lunch time too and don't care if customers are standing AT the counter. Giant across the street is open the entire day and does not close for lunch, fyi. read more

Waited in the pharmacy line for 20 minutes before inquiring about my prescription medication ready for pickup. Needed to get a time sensitive medication and they told me to come back in 20 minutes...Came back 20 min later and they said they were out of stock. read more

Horrible pharmacy. Drop off med counter told me wait a certain amount of time. And pickup pharmacy said wait a different amount of time when I went to pick it up. I think I'll stop going to CVS's in general. This one and key west Ave one suck. Clarksburg one seems better. But still no cvs anymore for me. read more

As a physician, I called and gave verbal prescription order to a pharmacist on duty this morning 8:04 am. He took my order without any problems; However, later of today, when my patient went to pick the prescript medicine, she was told that there was no such prescription for her. After learning the problem, I called the pharmacy, my call was put on hold for about 10 minutes, and went to voicemail several times. Finally, the patient had to go to different pharmacy to fill her prescription read more

WORST PHARMACY CUSTOMER SERVICE EVER IN MY LIFE!!! I would never have thought to leave a review for a drug store, but people should be held accountable for the treatment of others. Unfortunately, I did not get the guy's name that I spoke with just now but just like another reviewer said, I was greeted with an attitude from the beginning. I don't get prescriptions filled often but I am in their system. I called to ask the price on a medication and gave all of my information, which he asked for! After he clearly had me pulled up in the system and verified my information, then he asked for the drug name. But, then he rudely interrupted me as I'm spelling the drug name and he said I need to see the prescription -- you'll need to come in. I said, then why did you ask me for all of my information!? I also explained that I didn't think it was covered by my insurance and that my insurance carrier suggested that I call around to do a price-comparison. Then I said, I know that people call to ask the price all the time, or are we expected to drive around between CVS, Walmart, etc. to get the different prices. He then said, you can speak with my pharmacist! (March 8, 2017; 11:30am) Guess what, I called Harris Teeter and not only did they give me the price, they also confirmed that it is indeed covered by my insurance AND that they also have it in stock!!! GoodBye Grumpy axx guy at CVS PHARMACY ON OLD GEORGETOWN RD!!!! Never again. I am always completely professional and courteous on my job. I would never treat a client or coworker the way he was speaking to me. BTW - This is for a topical cream for an allergy my daughter has, not even any type of narcotic or the like!!! read more

Worst. Pharmacy. UPDATE: I've been trying to call in to check on a prescription for the past 50 minutes. They literally let their phone ring and ring and ring. Complete neglect. This entire location should be completely ashamed of themselves for how they conduct their business. Absurd. -- I have had some sort of terrible experience every single time I've dealt with this location. They literally lie to customers and give half information when they're too lazy to look into the issue. It's absurd to me how much effort I have to put in just to get my medication. Also absurd that they don't take people's illnesses and needs seriously. This is not the profession to act like the client doesn't matter! You don't mess with sick people or their medication. It's not right. I'm disgusted that my complaints (and clearly everyone else on here..) have not been addressed. read more

Terrible customer service at pharmacy. Called to check prescription status. First call was on line for 12 minutes before being disconnected. Called again and waited 30 minutes. Final call waited 36 minutes before someone answered. As she could not hear me well I said " let me take you off speaker phone, please don't hang up on me " and in the 1/2 second it took to take the phone off speaker SHE HUNG UP ON ME. Ridiculous. read more

Worst CVS ever! It's always a 30 minute minimum wait to pick up any medication. Even after the revamp it's still the worst!!! Run away! Transfer your prescription elsewhere. The other reviewers who say this are right! read more

Worst CVS pharmacy in the country. Staff never answers phone, they are mean and unhelpful. Don't bother calling, they will leave you on hold for literally hours . read more

I will give it 3 stars. Good - has 4 self checkouts - has a very good card selection Bad - The place needs a remodel - parking in this complex is a pain, tight spots and always full. read more

CVS Pharmacy - Fun birthday card for my niece - Drugstores Near Me - BETHESDA, Maryland

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Some of the rudest customers (yes customers) ever. Staff is friendly and competent despite being understaffed. Over entitled customers slow the lines up with their complaints and need for personal attention. And who the hell writes checks anymore? Prices? Meh it's a CVS, it's all overpriced stuff you can get cheaper at the Giant right across the street. The store is typically clean and well stocked. CVS brand items? Forget that stuff, I won't buy them anymore. I just buy brand names in here. The parking lot? Nothing like soccer moms rolling 20 deep in their oversized Escalades with blacked out rims. It's Bethesda people... Not a rap video from the early 2000's. Parking can be difficult and walking through the lot can be dangerous. 5 stars for the staff and the store itself. 2 stars for the corporation and you get a 3.5 overall. read more

You can never find parking. Have a prescription you're picking up? I hope it's not one you need in a timely fashion or you're more likely to die waiting for it. The staff is rude, but it's no wonder considering who they deal with all day. Worse than the staff is the other patrons, who all think the earth revolves around them. They're mostly old and slow and mean, with no sense that there is a line of 20 people behind them who need help, too. This is not the place for this goat. read more

The store itself is a typical cvs, fairly dingy, aloof staff, some shelves not well stocked. But the pharmacy is really what brings the ratings down. If you have a Rx called in you better be ready to wait at least a half hour past your predicted pick up time to get it. Not sure if it's just an issue of being short staffed but I have never had a good experience at this pharmacy. read more

I circled the lot for 20 minutes to finally find a spot. Stood in line another 20 minutes at the pharmacy counter only to be told that my meds that my doctor called in yesterday morning , were not in stock and would have to be ordered. Hmmmm..... Why couldn't someone have called me to let me know so I could go elsewhere?! Another 20 minutes to get out of the parking lot thanks to people walking out in front of me to cross (JAY WALKERS!) and the million cars all crammed in like sardines trying to get out. So that's an hour it took me for nothing! Waste of time. Will never go back. read more

Easily the worst pharmacy on earth. Waited 20 minutes in line to drop off prescription. They took all my insurance info and then told me they had to order the medication. It took two days to get it and then, after waiting 20 minutes again, they didn't have any of my insurance info on file. They took it all down again and now I'm sitting in a chair waiting for insurance approval. Every time is the same here. And, nobody working here cares a bit. read more

Bottom line up front? I transferred my prescription to another CVS Pharmacy as a result of this location's ongoing, staggering incompetence. At least two times last year, my doctor's office had to contact them to correct inaccurate records this location had entered into the CVS systems after receiving an online prescription. They were providing me one third of the amount listed on the prescription, which I verified twice with my doctor, and had no problems filling at other CVS locations. Two days ago, while transferring my prescription to another location, a pharmacy tech made a mistake, reducing the count available for each refill. He admitted this when he was on the phone with my new pharmacy. I stood nearby with the new pharmacist, listening to the conversation. The pharmacist at the new location was so shocked by the tech's incompetence and inability to take basic direction, that his jaw dropped and he shook his head. According to my new pharmacy, the fat fingered tech apologized and said he would resolve the issue. When I followed up on the phone five minutes ago, the tech played dumb, and said that while he was working two days ago, he couldn't remember who was answering calls, but that he could send my prescription to my new, preferred location. Thanks Robert, but that didn't resolve the issue. I'll admit, I raised my voice to him. I was incredibly frustrated after some very pointless mistakes over the last 12 months. My advice to you is to please consider other pharmacies for your prescriptions, as I wasted a lot of time here before I transferred. You and I have better things to worry about than inept pharmacy techs. I experienced a series of surprising mistakes and rude behavior, but I shudder at the thought of other potential mistakes, with more serious implications which may occur as a result of this ongoing incompetence. Stay safe out there, Yelpers! read more

Super helpful pharmacists. Just never answer the phone. Please hire more pharmacists for this location so they can deal with the work load. I would be changing pharmacies if it wasn't so hard given the inability to call, leave a message and wait time in the store. Also the store needs to be updated and refreshed. read more

Terrible pharmacy. We had a confirmed appointment for a covid vaccine booster shot. Showed up only to be turned away for no reason. The technician clearly did not understand the eligibility requirements even though they are clear and obvious - and outlined on the CVS website. Somehow she did not understand that the CVS website would not have allowed us to schedule the appointment if we were not eligible. Incompetent. read more

I called the pharmacy with a question, and was put on hold for 15 minutes, and then hung up on. The previous time, I went to CVS to make photos for framing. One of the two machines was broken, they had no picture frames, and the workers seemed overwhelmed and uninformed. I left without being able to accomplish my mission. I used to shop at CVS, and it is amazing how far downhill this chain has gone. read more

I have called the pharmacist three times. All three times he hung up the phone The first time I asked him to discontinue some of my prescriptions. He said he would. When I asked how he knew which ones, he hung up. I called again. When I made the request again he hung up. The third time he did the same thing. This is completely unacceptable! They have me renewing my refills every two weeks. I tell them I don't need the med. Then call with the refill that is not due. Horrible customer service! read more

I was trying to be a responsible adult and went here to buy condoms as to not overpopulate this world with smart Asian kids that contribute to society. To my surprise there are a lot of sex crazed people that go into CVS stores and open boxes of condoms to steal one or two and leave the rest......Come on bro, if you are going to steal condoms steal the whole thing (Note: I do not promote or condone the stealing of anything from any store).....but seriously!! CVS needs to step up their security monitoring game and put those boxes on lockdown. Im going to be sorely pissed one day if I come in and cant get my his and her sensation Trojan bareskins!! read more

Awful. The store itself looks like it's having a going out of business sale (see photo). Several of the items in the category I was shopping were gone. Prices on the shelves were misaligned or missing and CVS has gone to this mix it up shelving system which means more waking down isles trying to find your product. The self serve check out asks more questions then the IRS. (Why can't it tell I'm using a credit card?) It asked me to wait for help that never came. I just left--I'll have to check with AMEX to see my bill. read more

Ghetto and rude store staff. No one wants to work here, everyone is lazy and uninterested in assisting customers. Pharmacy constantly screws up and good luck getting someone on the phone cause the phone rings and rings for over 30 minutes (Thank goodness I wasn't calling to warn them about and emergency), EVER to assist. This place is an employment haven for idiots that can't get a job elsewhere! Just throw the whole junky store and staff away!!!! Save yourself the aggravation and go elsewhere!!! read more

I was very impressed with my experience in the store from beginning to end. The store is located in Wildwood shopping center off of Old Georgetown Road. Parking is easy since it is an open lot, but it can get crowded depending on the time of day. Immediately upon entering the store, I was greeted by a store attendant and asked if I needed help with finding anything. I immediately noticed the holiday candy that was on clearance for 75% the original price. It was a great marketing tactic to clear the shelves of seasonal items and it made it convenient for me since I love shopping for a sale. Navigating through the store was painless since items were organized and shelves were stocked. During check out, I opted to wait for a cashier since I had coupons to redeem. There were several self-checkout registers available with an attendant nearby for assistance. Suzy was the cashier and she was very pleasant and friendly. Nothing but thank you's from her. She handled my transaction with ease and even asked if I had any coupons. I sometimes find that cashiers get either nervous or disgruntled when they see a stack of coupons, but this was not the case at all with Suzy! read more

What can I say? Over a week later, Still long lines to pharmacy counter.And the scripts THEY called me to refill 4 hours ago where not ready. I think U get the idea and reason for my rating. Go to the 24 hr Giant across the street. Unless ur insurance holds u hostage to CVS like mine. read more

CVS Pharmacy - Drugstores Near Me - BETHESDA, Maryland

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3.5 good with bad But it's my local CVS Good: *Self check-out - has about 4 or 5? Convenient Similar to Giant self check-out which is familiar Was uber sick so dealing with a machine was better than infesting someone with my flu bug that the flu shot couldn't combat :p *Another plus for self check-out: they can't leave area unattended (heard voices) *Has pre-packed sandwiches at front cooling display if you're in a rush *That front cooling display itself is easy with the juices, drinks, etc. *Clean interior - did they upgrade the past year? Been about a year since last visit *Well-stocked La Roche-Posay - other locations low on my faves *Seems more of a neighborhood-y CVS - locals know staff by name Bad: -parking spaces....I was there when they opened and it wasn't easy...most likely due to the awesome Starbucks in this center -small shopping center that really needs renovation plus somehow more parking spaces -the doors aren't automated so wheelchair/walker folks look for the button -small entrance for disabled but I'm sure they'll fit or they would have community problems, right? Again it's my local one and the self check-out alone is worth reviewing this chain. read more

Just had a shocking experience at this store. Waited over 30 minutes in 4 lines. Had trouble with getting prescription filled (it was called in by my doctor 4 days ago). Got one medicine, and no updates about the other. THEN took an item to the cashier. Found out that my email address is linked to another person's name, address and phone #. Got VERY concerned about identity theft and loss of HIPAA privacy. Asked to see the manager, who came and started helping others behind me without even looking at me at the front of the line. I waited some more, stepped forward after 5 minutes and asked if he had seen me (politely asked for his name, "I am here at the front of the line, sir. I asked to speak to you. Not sure you saw me. may I have your name, sir?"). his response was, "these are bad times. there is COVID out there. Did you know that? why you have to be like this?". I swallowed the insulting manner and his ignoring of me, told him my concern about privacy and identity theft/hacking. His response was, "i got no time for this. you ask my name. Why? i am short staffed. I got no time for this". and he turns away from me and begins helping others. I started leaving, nobody made any attempt to let me know I will be helped. I left after i and my concerns had been so summarily ignored. Don't know how to resolve my concerns, OR how to get my medications. But I DO know I don't want to step into this store for more inefficiencies or insults. read more

This review only gets 2 stars (2 more than I would have originally given) because Elba saved the day. My cat needs to have a regular prescription filled and every time I go there's always an issue. Either they didn't get the last name right, the script filled by the vet, or even any recollection that I called in my refill. For this specific instance I had called in the morning for the refill and I spoke to a man. I went there after work and shocker, nothing was done. Elba was kind enough to ensure everything was handled within 10 minutes and let me make the rest of my CVS purchases with her (I had a lot of things). I really appreciated her kindness and understanding, but I'm tired of having to wait around because these people are incompetent! read more

PLEASE SAVE YOUR TIME AND ENERGY AND GO ELSEWHERE it's not worth the frustration and horrible service and miss treatment I promise you

This CVS store received my doctor's prescription. I called them to get it delivered to my home as CVS keeps advertising it. First, I had to wait more than 30 minutes over the phone before I could get a chance to talk to someone from the Pharmacy. Second, the person was quite rude and expeditious, saying that he did not know anything and I had to use the CVS app and create a profile there. Third, the man simply hanged up the phone while I was still in the middle of my sentence asking for advice. Next time I will definitely avoid this CVS store who is far away from minimum standards one can expect. read more

It's a CVS. I get that. No purveyor of prescriptions and "As Seen on TV" should ever rate more than three stars. That said, it's been my local chain drugstore for twenty-two years. The shelves are stocked with the stuff I'm looking for (and some of the people who do the stocking are the same ones from twenty-two years ago). There are plenty of long-timers at the pharmacy too - people who know me and know the Doctors in our neighborhood, so there is never any confusion or delay. They make the effort. read more

I have moved in with my grandmother for a few months to help her take care of some things. Unfortunately for me, one of those things is weekly trips to CVS. I have to tell you.... This CVS is terrible. The pharmacy should just close. Here is my latest story- I hate waiting for prescriptions that aren't ready so lately, I make it a point to call and verify that they are ready. On Monday- I called at 10 AM and was advised that my grandmothers doctor didn't call anything in. I said "are you sure, because the doctor just emailed me last night that it was called in". He says, "Oh I'm sorry, I see it here, it will be ready in 45 mintues". I say "Perfect, thank you" and hang up. I had a strange feeling about the conversation so I called back four hours later to confirm that it was ready. I am told again- by a different person- that no order was called in. I explained that I called 4 hours ago and was advised it would be ready in 45 mintues, etc... After being put on hold for 10 minutes- A cheerful lad gets on the phone and tells me that it is ready!! I say, GREAT! I left my office 30 minutes after that call to go to CVS. I get to CVS and SHOCKER! it's not ready!! I end up standing and staring at the employees (if looks could kill, I would be locked up) until it is ready 37 minutes later. I am going to switch everything to the CVS in Bethesda with a drive up window- I am told they have half a brain. read more