This store has nice employees who goes above and beyond to assist you with your needs. The store is…read morealways clean and stocked up.

Had a terrible encounter today…read more I was stopped by the worker to check my receipt but she didn't check people of another color in front of me and i feel like a victim to racism and she didn't even stop some african americans behind me. Lots of stuff was also disorganized and mostly out of stock with some stuff. Please teach your employees to do better

They are very friendly and accommodating here. I have an injection that must be kept cold and they…read morealways ask before hand, whether I'd like it sent to my home or if I'd like to pick it up. The answer varies depending upon the season or my schedule. It is worth the 40 minute drive from my home, because my understaffed local pharmacy would not be able to provide that kind of service. I always feel like they respectfully treat their customers as individuals, rather than numbers or a nuisance.

I truly can't say enough good things about this place. My doctor referred me here because the…read moremedication he prescribed me was not covered by my insurance. He said the pharmacist is wonderful with getting discounts. This guy got hundreds and hundreds of dollars off of the medication, only ended up paying 25$ instead of $725. He's truly a magician with discounts. Always greets me by name and is so sweet. I've only been there a handful of times so far, but I'm treated like family. The customer service is EXCELLENT. Highly recommend anyone to go here!!!

I was going to the gym and Quality Care is right next-door. I've seen it often but had never…read morestopped in preferring Rite Aid or CVS but today I thought I'll stop by to pick up a small item simply because it's right next to the gym, right where I was. There was no one at the front counter so I went back to the pharmacy and waited. Another customer lined up behind me and we were both waiting. Neither the clerk on register at the pharmacy nor the two other personnel behind the counter said a word to me but the one on the register was making small talk with a gentleman ringing out his prescriptions, talking about a painting that was hanging on the wall for sale. I run a register part time and I try not to delay my customers by making small talk when there's a line.

Always have great friendly service here. Small town feel in a good way. Definitely better than the…read morebig corporate pharmacies in the area.

I have tried to come to the Chrysler Nationals car show every year. Every year this Rite Aid has…read moreeverything I need for the show. Ice, cooler to store ice, water, diet soda, and even a drink cooler this year. Staff is always helpful Parking is easy, quick in/out.

When I first moved to Carlisle, I called and asked them if I could transfer my prescriptions from…read moreanother Rite Aid. The young lady in the pharmacy was fine until I mentioned I was a pain management patient. Then I was told they wouldn't accept me as a patient unless my physician called them PRIOR to my even bringing a prescription into the pharmacy...which is NOT standard procedure. I ended up having to transfer all my medications to another pharmacy chain store. When I mentioned the trouble I had with this store, my pain management provider had their office manager call in and speak with the pharmacist. How about getting to know your customers and not make assumptions based off their medication list.

Convenient and good customer service. Have been going there for years and will continue to do so.read more

I just started at this location and was very displeased. I had a prescription with one refill…read morestated on the bottle. It was filled the first time without a problem. I called to have the second dose prepared and it was not ready later that day. I was told the doctor had to approve it. It already had one refill on the label so it was approved. After 2 phone calls and another trip to the store I was told they were waiting on my insurance co. to approve it. It was filled once so???? There reply was we put it through Goodrx. OK so why did you not do it again? We figured you needed it the first time. Really??? I am a fairly easy going guy but just keep quiet and even admit you could have handled this in a better way. No they decided to argue with there customer. A little common courtesy goes a long way!

Today I visited my local Rite Aid to pick up a prescription. Store number 03607 is located on…read moreSpring Road in Carlisle Pennsylvania. I visited the drive-through pharmacy where there are two lanes. I pull into lane two. The lady working the window proceeds to tell me that I am not permitted to pick up prescriptions from lane two, and that I need to drive around and get back in line behind everybody else to pick up a prescription and I have to go through Lane #1. I explain to her that I've never had a problem picking up medication's at Lane number two, but she told me that I needed to drive around and sit in line again, she was extremely rude.

Rite Aid staff is the best. However, the staff/Pharmacists of the Pharmacy are working on a…read moredifferent plain. Recording this in December 2021, the Pharmacy staff's inconsistency has been mind boggling. I tried to go through the drive thru last evening and this morning and no one is answering though they are inside. Their hours are completely wrong on their phone recording, their website and in store. When I pressed the drive thru button for help, o one came, no one answered though the lights were on and a staff member (male) was clearly visible and working at the computer all but 3 feet away. No answer, no acknowledgement, my phone call wasn't answered, nothing. And for that two stars. It's ridiculous.

This place has gone down hill FAST. I had been a patient here for literal years. Since 2022 the…read moreowner has lost the very valuable employees that made SmartMed so wonderful. The old lady's there are nasty, they roll their eyes and give major attitude for simply asking a question about my medication. They dress completely inappropriately for a medical facility. Today I walked in with my husband, picking up a few prescriptions. They told me they wouldn't be able to fill my heart medication. I asked why, and she rolled her eyes and said she didn't know. I asked how I could go about switching my medications to a new pharmacy. She told me I needed to call them and figure it out. I said, "it's a real shame this pharmacy used to be really nice." The old lady Lisa came outside and screamed "Assholes!" At my husband and I in the parking lot. I even overheard workers gossip about patients, calling them "poor" when they're unable to meet their copays. I don't know what has happened, I don't know why the owner lost the employees that made Smartmed such a lovely pharmacy. The employees clearly are miserable and hate their jobs, making every request seem like a major inconvenience. I've since reported to the better businesses bureau as well.

From the owner: Savings And Convenience!…read more At SmartMed Prescription Center, we provide fast, friendly service for all of your prescription needs located in Carlisle, PA. We have been providing top notch customer service for over 10 years. We can fill most medications including: Premium medications Generic medications Refills New orders SmartMed Prescription Center can offer the same low price as many bigger pharmacies. In addition, we offer convenient options for pick up or mailed directly to your home. We are dedicated to keeping our customers happy. Call SmartMed Prescription Center today!