I'm giving this CVS 4 stars solely on the fact that their pharmacy has a drive thru! It's actually located in the small parking deck, and when you leave the drive thru you're in the back alley. Warning, if you turn left and hit Lawrence, traffic comes in hot into that alley so be cautious! Otherwise it's pretty much what you'd expect from a CVS. I really dislike how so many of the products are locked up now because quite frankly I don't want someone standing there waiting for me to decide which deodorant I want to purchase. I want to smell them and make an educated decision in peace, not in a rush! I guess that's not CVS's fault, though. Also odd pro tip, but they actually have a lot of Chicago merch right at the front of the store. Can be a good spot in a pinch when you need a souvenir gift! read more

Time on receipt 2:03 pm - Yet another unsatisfying, unnecessary encounter with this particular pharmacy technician. Just left the drive thru where this young distressed woman with the ponytail, who made no eye contact, no other pleasantries, except to throw my credit card into the basket, like it was something dirty. Not sure what I did to her, but this is the second time I have received the honor of this tacky behavior. Maybe she should've called in. Or maybe she shouldn't have contact with the public. read more

I have consistently had the same exact problem with this CVS over the past couple of years. I have two prescriptions for the same condition for which I receive a 90 days supply from the same doctor at the same exact time. This store constantly separates the two prescriptions by filling 30 days on one, 90 days on the other and then changing the autofill dates so the drugs don't match. This has happened to me at least 5 times the last couple of years. Then I wind up have 30 pills left on one and 120 on the other. And they renew on different dates. I have repeatedly asked this CVS not to auto renew and not to fill any RX's if they our out of stock. Apparently they can't seem to get it straight. And then after they do split up a 90 day RX and fill it for 30 days, I should still have 60 days left. But when I go in (CVS doesn't allow customers to call the pharmacy, you have to leave a message) they will claim that I have no refills left. Yet somehow, when I go to the CVS by my doctor's office, they immediately find my partial refills in the system. I called to complain about this and this rude young lady on the phone uses words such as "I literally just told you" and when I told her not to talk to me like a child she continues to use the word "literally" and repeats the same things. I did get another pharmacy staff member the next day and he was apologetic. He said that they had already had several complaints about this young lady at the counter and that that he would bring it up to the manager. Why do they hire employees like this? My insurance will only fill 90 supplies at CVS. But I used Good RX and filled my next two 90 days supplies at Jewel-Osco. They are much more professional and you get 20% off of your groceries every time you fill 5 prescriptions. I had to pay a little out of pocket, but it's better than being treated disrespectfully. read more

Yelp calls it Lincoln Square, but it's really more like Ravenswood. It's well-lit and easy to find, and they carry all the things that a CVS usually carries, but there's just something dingy about the place. I've had to go there several times for various reasons, and it always seems kind of disorganized and not quite clean. Not exactly dirty, but definitely not really clean. There are always boxes stacked somewhere, and the bathroom smells weird. Don't get me wrong - the people who work there are always pleasant and professional, and it's nice that they let me use the bathroom when I needed it, but it just doesn't smell right. read more

I can't even.... The degradation continues. The pharmacists are, for the most part, complete a holes. I have been completely talked down to on more than one occasion. Just got off the phone with Miera who could not have been any more condescending and dismissive with me. Treated the call like it was a complete hassle for her to take - this after I was forced to leave a voicemail, respond to a text confirming that I wanted to talk to someone, then having to call again because they left me a voicemail saying I needed to leave my name and DOB - which I provided TWICE in my original voicemail. Unfortunately, I am required to use CVS by my insurance plan. I use the app for all my prescriptions except for one that requires me to call in. I seriously DREAD this exercise. It's always time consuming, repetitive, and demoralizing. If you have options - exercise a different one. This pharmacy SUCKS. read more

This is based solely on the fact they don't pick up the phone and make you leave a message. Do you guys not understand you are in a customer service industry? You can't have one person answering the phones for people who just really need to speak to someone? Ridiculous. I just needed to know if they had a blood pressure machine there, but I guess they are too busy....to help customers. You stink, CVS. read more

Overall I'd say the service, cleanliness and convenience are good. The pharmacy alerts me to pick up refills soon after my PCP's approval. I'd like to single out Rolando (manager? shift lead?) as an exceptional employee. He is responsive, efficient, professional and cordial. Whenever he's around, I know he'll treat all his customers with interest, promptness and courtesy. My thanks to all the employees and departments for their hard work. read more

Zero stars this pharmacy has horrible service they lie to you they are rude and a bunch of liars never use this pharmacy they need to fire this whole staff and start over,do not waste your time in here. They are arrogant and rude do not spend your money here. read more

Understaffed and WAY over worked ( 1/2 hour lunch breaks are physically abusive in my opinion) this is beyond just the pharmacy... The worst run retail store I've ever seen... The only reason I go there is the convenience of its location to me. They can't keep employees there; with the exception of an older very good latin gentleman this place is a train wreak customer service wise. This location reflects very poorly on the CVS company's inability or indifference to correcting its operation mistakes. I never look forward to going there. read more

Horrible service. Always out of stock items. The girl with colored bleached hair and has piercings on her face always rolls her eyes when I just simply drop off UPS envelope. I mean aren't you there to work?! read more

The Pharmacy and all it's techs with one exception are courteous, pleasant, and very helpful. The Pharmacy Manager is Sara and she really is tremendous at helping people navigate the process of getting their medications. Kelvin is also extremely knowledgeable and has a very positive attitude towards patients that have been very supportive and helpful. I like much more then it's competitors because they really make you feel like you're important and that your needs are very important. John Hartmann read more

I absolutely LOVE the staff here no matter what time or day I come in they're Amazing! Outstanding customer service sense of urgency consideration for customers they Always go over and beyond! They remind me if I have coupons on hand Always have positive sincere attitude communication not irritated by customers which is the tone I feel in some other locations. They will go check in the back for you or shelf without grumbling and keep a smile on their face. I've never used the pharmacy for prescriptions due to poor reviews but the store staff associates are awesome. read more

The location is perfect being close to Lincoln Square's main strip and the Ravenswood Metra train stop. For those with a car, you'll love their hidden, rear parking garage! There's even a drive-thru for the pharmacy!! Why do I enjoy CVS?? It's definitely not for this specific stores size (because it's a bit small, yet since it's urban I'll forgive it). But here's why: The pharmacy staff is friendly. I love that I can refill my prescriptions online--earning more "points" or gift money towards future purchases. If you open up an account to use their online photo system, you get 50 free printed pictures when you attach your CVS card. 50!! I also earned a $25 CVS gift card for free after transferring my prescriptions from a crowded, unorganized Walgreens (no offense Walgreens, you are all over unlike CVS). Seems too good to be true but it's working out quite well. I will say that their website is a bit hokey, along with their phone customer service, but free is free! **CVS did not pay me to advertise, so I will stop my review here. But if you do run off to open an account, let me know how your experience is :). read more

Worst CVS North of Division Street. Crowded, narrow aisles with not much merchandise, unknowledgeable staff (but they do try). Minimal parking in garage: there are employees of the nearby City, State & Federal agencies asleep in their cars on their 2 hour lunches. Don't go out the alley exit, it's narrow & leads into a maze of 1 way streets with the world record for unpainted speed bumps: unless you need to be kept awake by jolting over bumps (or pedestrians preoccupied with their cell/stroller/huge dogs combo) at the last nanosecond. Wait & exit onto narrow, 2 way Damen Ave. which takes a long time at rush hour. It's worth the drive to the CVS's in the DePaul area. read more

NORVEL - The CVS Coupon Whisperer... I was determined to understand if I was receiving the promised $$ back from my vast array of CVS coupons. The way the rewards amount is split across several items, the current sales, etc. is so much to track. Long story cut short, after attempting to self-checkout I sought assistance from the women who appeared to be the most experienced: Norvel. I explained I was hoping to have a few different ring-ups, she understood. She patiently waited as I fumbled through my cart to retrieve my bundled purchases, then look at my phone app, etc. Gently she asked if I minded her taking a look at my app and discovered I had not added all the coupons to my card. She voided, she rang up again (twice!). SOOO Patient. I left the store better educated on how to apply the coupons and vowing that in the future, I'd probably first check if she was working before making purchases. Against all the little bumps we hit throughout the week, it was a pleasant moment that someone "buddied-up" with me to help something go more smoothly. THANK YOU, NORVEL!!!! read more

Pharmacy no longer takes one of the most popular PPOs in existence. I have received NO notification of this and didn't find out until I tried to refill a MONTH after not having my prescription (I was on automatic refills; they point blank stopped refilling them automatically; unfortunately I forgot; usually this was a big reminder). Very unprofessional. Mariano's nearby took the transfer not only immediately BUT also filled my prescription in half an our on the spot without me even asking. If you are looking for a new pharmacy AVOID CVS LIKE THE PLAGUE and simply walk down the street to Mariano's. EDIT: Come to find out CVS also charged A LOT more than other pharmacies. How much more...? Try nearly 4 TIMES the amount for the same prescription (absolutely not an exaggeration; exact amount 66.4% off... from $8 down to only $2.69). Should have signed up with Mariano's a long time ago. So EVEN IF CVS STILL TAKES YOUR INSURANCE, IT WILL BE MORE EXPENSIVE THERE BY A LONG SHOT!!! read more

This is my favorite CVS store! I have been to several other CVS locations only to return here time and time again. I think the main reason for my return to this specific location is that the pharmacy technicians are really knowledgeable. They never waste my time and are able to tell me if the prescription I need filled or refilled is available for pickup right on the spot or if I need to call it in to be processed because they don't carry it in the back. Also, they were very nice and surprisingly helpful when I had an insurance glitch in their system. They apologized and got it fixed right away. Kudos for such great pain free customer service! I also like this store because it's nicely laid out and easy to navigate. I know which isles I'll need to hit up to get the stuff I need right away and they are labeled well, so even newbies can find their way around. The only down side I have with this place is checking out. They never seem to have enough cashiers and the self checkouts never work quite right. However, the cashier I had the last time I was here was super nice and chatty. She said that all Arizona ice teas were buy one get one free so I should go and grab another one. She would hold my bags up front. Wow, talk about fantastic customer care! That was worth the wait for sure. read more

Ah, CVS. So many promises made, so few promises kept. The revolving front door still doesn't work. There is no sign on the door indicating this fact. Instead, potential shoppers trying to find refuge from a cold windy day get to stand and push against a stationary door like idiots. How many billions is the CVS Corporation worth? Aren't they still building stores all over the Chicagoland regions, with all the enthusiasm of Republicans cutting benefits to poor people? And they don't have the wherewithal, money or desire to fix this *&*$^$W) door, which has not functioned properly almost since this store opened. So, once I realized that only the persistent get the privilege of shopping in this CVS store, I entered at the other door and searched idly for something to store all the items I desired to buy. Nope, nothing except carts. Maybe by the door that leads from the condos above? Yep, a couple of plastic totes that are almost as big as the carts. Thanks again, CVS. I took a cart. As a Woman of a Certain Age, I need reading glasses. As a child of someone who lived through the Great Depression (from the 1930's, not the last four years), I like to buy cheap reading glasses. I located the racks of reading glasses near the pharmacy. Even though I still have one more than adequate pair of glasses, I was unable to find any sort of price listed for the glasses. Zero. Zip. Zilch. Remember the Child of the Depression part I mentioned earlier? I'm not buying anything unless I know the price for sure. As Amy Winehouse famously said, I looked at the unpriced items, and said "no no no." Okay. On to the search for some Excedrin tablets. Major brand, right? Could not find one single bottle of Excedrin. No where, no how. Up and down the pain reliever aisle I went, several times. No luck. OK, fine. Have you ever heard the saying, "a word to the wise is sufficient?" I said to myself, Self, this shopping trip is turning into an exercise in futility. Life is short. Better to cut your losses and head out to Walgreen's or Osco or Target. I returned the cart next to the (non-working) front door and left. One other note: during this entire time, I was not molested once by any employee from CVS. People were standing behind counters (I do not count the pharmacy staff - it was clear they were working diligently), two different staff members passed me in the aisles - and I never heard one person say, hey lady, can I help you? Ah, CVS - you blew into Chicago a few years ago promising choice, selection, service. You have not fulfilled your promises at all. I'm taking away one star. The store still smells clean, so it gets the remaining single star for the rating. As a followup -- I went directly to Target after this, searching the pain reliever aisle for the absent Excedrin. A young female staff member came up to me and said, "Ma'am, are you finding what you need?" I told her I was looking for Excedrin. She told me that Excedrin had been recalled about 2 weeks previously; she didn't know why, and sorry, but she didn't know when they would be receiving more. I thanked her profusely. Now that's service. read more

They always, always, ALWAYS give me trouble when I need to refill a prescription. Prescriptions that I NEED. Or they give me a hard time about giving me my prescription that's a controlled substance even when my doctor specifically writes me a script for 40 pills a month, they often give me trouble on filling it monthly saying it should have lasted me 40 days. Today was the last straw. I was in 2 days ago to pick my prescriptions up, but had to leave them because I forgot my card. I came back today since they told me they'd just put it aside and guess what...they didn't and I had to wait again. The get one extra star because I was kind of a d*ck once and I feel bad about that but HOW MUCH SHIT CAN I TAKE FROM THESE PEOPLE. Also they're always understaffed. read more

The pharmacists are pretty great: I asked one about a prescription and he was super-helpful as to what should be avoided as it might inferfere with the medication. Sadly Coffee was among these. I begged, I pleaded- he said "Do you want to get better or do you want to come back?" He had a point. I like that. Minus one star because they print out coupons that cannot be used by anyone else that have nothing to do with anything I would've, could've ever used or ever bought? Pampers? Ummm... no thanks, I have no children. And no, I didn't feel quite that way about the pharmacist... But I can't kindly hand it to the lady behind me in line to use on the three packages she has taken to the counter without getting scolded by a checkout cashier? Bogus CVS... Bogus... read more

This place has sucked for ages. They only carry the absolute basics and even then you might not find it. But today was the deal breaker and i'm never going back. Went to the pharmacy. Asked a young African American female counter person who then differed to the young, Indian, female Pharmacist. The question was I need Mucinex for my wife and Claritin D for me. But i want to know if Mucinex D is better and if it's possible to get both Mucinex D and Claritin D at the same time. Was told yes. But the actual answer is no. I only found out after having to argue with the pharmacist who didn't want to do her job and didn't know math. Went down as follows: Rang it all up, scanned my CVS card, and told me i can't buy it. This is due to the Federal regulation on one of the chemicals within these medicines. But that I can call this number on the "decline" receipt. i called the number in front of them and it was the CVS customer service hotline and it was closed for the weekend. That's very helpful. I then asked how it was declined. I'm out of Claritin D and the last person to buy it was my wife so it's not connected to me. The pharmacist told me "If You Bought This Same Product Somewhere Else Today I Can't Sell It To You." So she just insinuated i am a meth maker/User. I got angry at this point. No lady I didn't buy anything today or at all in a while so i asked her to do the math on this. She can't sell me more than 3grams of the product in these meds by Federal Law. OK, where am i going over is my question. I continually asked her to do the math on this. I told her exactly what i bought and when and she had what I was buying now right in front of her. I want to know how i'm over. She's a pharmacist. They count all day. This, though, was to hard. So i went home and did the math. Far as I can tell buying Mucinex D and Claritin D at the same time puts a person over the amount they can buy in the legal period. So No I couldn't do what i asked at the VERY BEGINNING if i could. That was simple. I'm going anywhere else from now on. F CVS and F the awful customer service. Edit: I tried calling the customer service helpline to make my complaint and was on hold 20 minutes waiting for a human. They clearly aren't interested in helping. read more

This is really a tale of two stores for me. First is the pharmacy, which is fantastic. All of the techs are very helpful, knowledgeable, and perfectly fine answering my endless supply of questions about drugs and their interactions. So pharmacy crew, A+. But the rest of the store...yikes. It's such an awkward layout. The aisles are tiny and everything is all mashed together with no real logical order. Couple that with a minimum line of 6 people to check out and it turns into quite a lengthy experience. read more

This CVS has made me a little butthurt. It doesn't matter when I go in. I can go in at 8am. Or 3pm. There will (predictably) be a large line to check out and only one cashier. It never ever fails. I often don't have time to wait in line, so I have left empty handed several times. Boo hiss. read more

I'm at this CVS a lot, but only because it's nearby. The service is fine - nothing special - but the selection is atrocious. Whenever I go to buy diet 7-up, they're always out. There's always a ton of Sunkist and Sundrop and whatever weird generic brands no one wants, but rarely is it possible to find diet soda. On top of the crappy selection, the line at this CVS is always long. I don't blame the staff; I blame the clientele. For some reason, the people who actually use the carts in this store (it's too small for carts!) waste a ton of time at the register. I think they buy as much as possible then return it all as soon as the transaction is finished. Anyway, if you see customer with a cart, make sure you beat them to the register. Long story short, if you need to stock up on a lot of essentials (pop, garbage bags, ibuprofen, etc.), haul yourself over to the Target on Broadway. It's a lot cheaper (CVS is no bargain), the lines are faster, and they'll actually have what you're looking for. read more

Fairly clean, but slightly worn infrastructure. Friendly service. Free parking. All the items you would expect at a pharmacy are in stock. Perfectly acceptable CVS. read more

Not surprising CVS gets poor reviews. The managers are Capt. William Bligh from Mutiny on the Bounty, when they need Roy Scheider from Jaws. Be very careful when you go for a job interview, as certain Blighs are adept at micro aggression 24/7, even generations. The phone person claims they can order a script item when in fact they CANNOT get it....pathetic read more

On Friday 3/13 my work asked me to find a touchless forehead thermometer for the coronavirus scare. I checked the CVS website and it said a certain $70 Braun model was still in low stock at 4800 N. Damen. I got there about 8 PM, didn't see it, so asked a hipster guy with glasses stocking shelves. He blew it off without looking, compared it to toilet paper being sold out, and said I can't trust the CVS website. I went to another location that said still in low stock (6200 W. Higgins) and there it was in the baby section, the last one. I looked at their website later and it said out of stock. I hadn't looked in the baby section at the Damen CVS, but thanks for no help hipster guy! Despite what he said I still believe in the CVS website. read more

Drive-thru? Check. Friendly and helpful pharmacy staff members? Check. Coupons for $25 CVS gift cards either mailed out to me or appear in junk mail circulars at least once every few weeks? Check. They also have a decent selection of non-pharmacy goods in the store, and although their prices run higher than some other stores, I always seem to have a CVS gift card in my pocket from bringing my prescriptions here. Only real downside here is that the front check-out can have super long, slow lines. All-in-all, I am a fan of this place. read more

This review is just for the pharmacy! This place is a joke! "15-20 minutes is the typical wait time for a flue shot" why? "It's our process". The people behind the counter don't understand charges on the receipt that they have rung up and the pharmacist herself was one of the most unhelpful people I have encountered. read more

I've always found what I needed here, but recently I had a bad experience with two workers (young girl and skinny Hispanic dude). I was picking up a couple household items and had a question about where to find something. As soon as I approached, the man turned to the girl and said someone in Spanish in a very cruel tone. They both laughed. I hadn't actually said or done anything at that point and always try my best to be kind, patient, etc with retail staff, since I know they face a lot of mistreatment. I have pretty bad anxiety and I won't be coming back here. read more

Pretty decent CVS, but I was in there last night and there was one person working the register at 9:30pm while another person vacuumed the store. There were at least six people in line and one cashier open? All that being said, it is convenient and they are open until midnight, so that is nice. Plus they have a parking garage. read more

This pharmacy is known for poor service. Everything from a refill to simple prescription fill will go wrong. Even having them transfer fill an Rx from another CVS still manages to go wrong. Unfortunately, this is my preferred pharmacy by my insurance and it is the closest, so I'm stuck. I think it's a shame that any individual should feel stuck in their choice of pharmacy when they pay so much for good insurance. The pharmacy manager tries to help, but it still is always a mess. Her crew are quick with the smart remarks but don't know what they are doing. Try avoiding this location if you can. read more

Have to agree with most the other reviewers - This CVS is a block from my place, otherwise I would never go there. Considering they don't have alcohol and they're not 24 hours, they're already missing some of the key elements I want in a drug store. Even worse, I have experienced some of the more horrendous lines at this location, to the point where I have dropped my basket and walked out in frustration (and I almost never do that - it's rude and I'm a generally patient person). The people who work here are very nice, but their store is just really low on the list of shops in the area. Just avoid this one unless you're desperate. read more

I really have No problems with the staff. It was only 1 time and the high school students were inside the doorway blocking it during rain showers. The employees said nothing to the students. They could have waited in the rain. But blocking the doorway is like a fire hazzard. Yes, it is 3:00 P.M. but mind your manners students and make way for the paying customers. Get off your cell phones, step aside or take that nonsense outside. Nobody, I mean" NOBODY wants to hear that at all ". I would say buy an umbrella and stand in the rain waiting for a bus like the rest of us. Nobody needs to hear you cussing,fussing etc. this is a business and CVS Management should have said: " Stand outside if you're not buying anything". But I know what is like working for a company like this. But this seems to happen every day around 3:00PM when school is over. read more

So, this dude dropped all three pieces of my chocolate bar in a bag with other items, cracked every single one of them- didn't notice until I got home. Really, this isn't a Jewel-osco that most of the things are for chow-- this is a CVS brand selling most stuffs for home use. U don't just toss sh*t inside a bag especially when it comes to a scramble of something u eat and those u can't. Should separate them or at least leave them outside and ask whether or not that u should throw them inside the bag with other items. Exercise ur brain cells, work them to reflex and respond quickly to the situation of ur profession- if a customer service is a professional position, I mean. Just so u know, the cream inside the chocolates are now outside and the only way to eat them is to throw them in the freezer(how nasty eh?) and for that I have a second thought-- Trash them all!! read more

Bad service, rude staff. I have to give the staff the benefit of the doubt, as they are usually understaffed. Rarely are there more than 3 people working there at any time. read more

This Pharmacy sucks. Rude people. Bad Service. I'll walk the two blocks to a different one.

I come here often to get prescriptions for my mom and the pharmacy staff there is absolutely wonderful. The staff has changed this year but the 2 pharmacists that work there are great! They answer all my questions, show me products that are less expensive or more effective and have always been kind and courteous. Once the lady pharmacist there caught a mistake that my mother's doctor overlooked and went above and beyond to correct it and explain to me the situation. Its good to know that they are watching out for my mother's safety. The only downside to their pharmacy is the really tight parking spaces but i guess its better than no parking at all! read more

I live nearby and stop in here for snacks at least three times a week. EVERY time I am greeted warmly by employees at the register! Have never had any issues here. Employees are so so so so nice and great. However, I've used the pharmacy once, and dont think I'll ever use this pharmacy again. read more

The front desk here is always REALLY REALLY slow. I've waited for 20 minutes with a line where only 5 people were in front of me. Yes, that means that it took on average 4 minutes a person. That just seems a little ridiculous to me. read more