I came here to find out if a prescription can be transferred instantly. The answer is no. The wait time is usually 24-48 hours. It's helpful if you live close to the pharmacy. I did not, so I left empty handed. read more

Very disappointing customer service. I asked for help finding mosquito repellent and was sent to different aisles instead of anyone actually helping me locate it. When I came back a second time and explained that I still couldn't find it, the employee told me she didn't know where it was and refused to help me look for it. After being sent around the store with no actual assistance, I eventually gave up and left without the product. Extremely frustrating and unhelpful experience. read more

I kept trying to call to ask a question about my order, the employee would pick up and immediately hang up, proceeded to do that about 4 more times, when they finally picked up I asked why they kept hanging up my call they said "because" and hung up. Extremely disrespectful and by the reviews on this thing I can tell they're shit at customer service. If you hate your job look for another one read more

Just when I thought waiting in line for meds was always terrible, (employees not caring, no sense of urgency, laughing and talking amongst themselves, smiling at each other, only to stop and give the customer a blank stare and say, "yeah, hi, how I can help" in broken English). CVS figured out how to make it worse...just put a kiosk there so the customer follows prompts on a screen (that everybody else touches with dirty hands)...and then when you're done, you just stand there until someone decides to stop having conversations and helps you out...wow. Congratulations CVS, you turned the usual bad experience into the absolute worst thing I have to do every month. You guys are trash read more

By far the best CVS Pharmacy I've ever been to! The manager and the entire team are incredibly helpful, friendly, and genuinely care about their customers. They truly work from the heart and always go above and beyond to provide excellent service. Special thanks to the rest of the staff for their kindness, professionalism, and dedication. Every visit is a great experience because of them. Highly recommended! read more

CVS Pharmacy - front of the store - Drugstores Near Me - GLENDALE, California

I want to recognize the excellent service I received yesterday night at the CVS on 3943 San Fernando Rd. in Glendale, California. I don't remember the cashier's name, but he was very kind and helped me find the Panini FIFA stickers for my album. He was friendly, helpful, and a great example of outstanding customer service. read more

CVS Pharmacy - Drugstores Near Me - GLENDALE, California

I love this CVS. It's my RX home away from home. Anie and Syuzi are my favorite. They are always so accommodating, sweet, warm, always smiling and go the extra mile whenever it's within their ability. They genuinely care. I hope their bosses know how valuable they are. read more

Please tell me why the customer service reps at this pharmacy are so damn rude! I've dealt with MARIA twice and it hasn't been pleasant to say the least. She has a repeated tendency to cut me off while I'm speaking. She can't be bothered to hear me out. It seems to me they need customer service training to be nice and not act bothered. They don't act like they like their job Or like they care about clients. Arleen tried to help, but in the end didn't really acknowledge the poor behavior. She should've been genuinely apologetic and told me it won't happen again. Not so, instead I got a ton of excuses as to why my prescription isn't ready yet. It's the annoyed tone that just wants clients not to bother them that is offsetting. read more

Stephen and Teny at the front store were absolutely amazing, very patient , very detailed. Very kind! They solved my problem with the rewards points..... Congratulations to both!!! Raffi at the pharmacy is my favorite pharmacist. He goes out of his way to serve you. What a skilled and professional pharmacist!!! Congratulations Raffi for your amazing work at cvs!!! read more

So stinky! Smells like people just pee all over the place, and it hasn't been clean in forever. Just gross.

Pharmacy does its best to help every time I've been in here. I don't know why this store has such a low rating in yelp.

I try and avoid cvs as a general rule, but I thought I found a way around waiting in a huge line at the pharmacy by coming late. True, no line. But the place is so understaffed and so overworked that after standing at the pharmacy desk by myself for 7 minutes, I decided to write this review. Now 10 minutes in. Also, have you ever just gone in to buy something from the regular checkout? Average times are around 6 minutes per customer checking out, usually because folks are trying to navigate using coupons. And same story, understaffed so rarely will someone come to work another register. This is what a publicly traded company does. They need to show maximum profits (no they don't care about you). Google cvs stock prices. They've almost doubled over the last year. They've struck deals with everyone so they're basically impossible to avoid. Ok, end rant. read more

I finally got my money returned to me on March 3, 2026. I had to drive over during the times the store manager was available. No responsibility was taken. No apology. Just a shrug and a blame to corporate. It took over a month to get back money they charged me in error. I did not receive any items to substantiate any of this. Just took my money. I have removed any credit/debit card saved for convenience. I would strongly recommend that you do, too. read more

I'm leaving this review to document a frustrating and unnecessary experience regarding a prescription transfer. I was previously told by a CVS staff member that my prescription would be transferred to this pharmacy. When I called back to follow up, there was no record of the transfer. The first employee I spoke with was dismissive and acted as though my call was an inconvenience, despite the fact that I was calling about a medically necessary prescription. I was then transferred to a pharmacist who was professional, patient, and genuinely helpful. The pharmacist took the time to look into the issue and identified three CVS locations where the prescription could potentially be resolved. That level of care made a clear difference and is the only reason this experience didn't end worse. Patients are not calling pharmacies to bother staff -- we are calling because we need access to essential medication. Being met with rudeness when following up on a promised prescription transfer is unacceptable. I hope management reviews both the breakdown in communication and the customer service issues, because no one should have to fight this hard to get a prescription filled. read more

Get three more staff members on every shift to help customers and either spend a couple days cleaning the place or just remodel it. It needs a serious update read more

Only the most open late 24 hour place to get anything in Glendale or nearby for decades. Dependable and always there open like an old friend but more dependable and never disappoints Prices are not great but you can find deals if you're looking and if you remember to use the coupons printed on the back of receipts read more

Went in to ask pharmacist about flu vaccine. Responded at window pretty quickly, answered question, said to make appointment at register. Waited in line a few minutes, went to register, said I wanted to make an appointment, I had just talked with pharmacist. Lady said no, just come in we'll take care of you. Would not take appointment! read more

Completely incompetent pharmacy. I went through the drive thru pick up with my sick child, in the rain. I was told the medication would be ready in 15-20 min. I sat in the car with my sick child, went back to the window to be told that now there was an issue with my insurance and that I had to get off. I get off, I give them my insurance to which I'm told they already had on file to then get told that I have to wait ANOTHER 15-20 min because it wasn't ready! I know I'm not the only person who would be completely annoyed by this! read more

My review is about the supervisor Vanessa G. She's absolutely amazing and made my visit so much easier and enjoyable. To get all my necessities/items the assist times were short and sweet! She answered all my questions and concerns with such a pleasant attitude, will definitely be coming back. read more

Vanessa (supervisor) at this location is AMAZING!! I came in needing to do a last minute print for a passport photo, and she let me borrow her personal USB cord in order to make it happen. She really went above and beyond to ensure I got what I needed, truly embodying customer service! Thank you SO much Vanessa!! read more

This place is filthy. The floors are dirty and haven't been sweeped in who knows how long. The carpets are all completely filthy and haven't been washed in ages. The stench of filth and foul odors hit you as soon as you walk inside. Clearly no one cares, and none of the employees of course will clean any of it. In the city of Glendale, what a shame. This place must be violating health codes. Just breathing in that air feels harmful. Next time I go I will take pictures. Too bad there is no smellovision. read more

This store is pretty clean, but that's about all that is good. It's so hard to find anything here. I've been there twice looking for the eye care aisle and still haven't found it, or an associate to ask for help. Lots of items out of stock, too. read more

Pharmacy department doesn't know what they're doing. Can't answer your questions. God forbid they need to do any problem solving. My insurance, which I didn't get until 2025, somehow expired in 2015. How? They don't know and they don't care. I have had no problems with this card at any other pharmacy, including yesterday at Walgreens. You would think that "professionals" dealing with people's health would care even a little bit. I guess it's not CVS company policy. read more

Personnel don't care about what you need AT ALL. Even more, they all carry such bad attitude. The only time they smile is when they tell you "we don't have it, we are out of stock". Been waiting 10 days for me medication with calls and in person inquiries while non of the workers knew nothing about it and no one had the intention to fix anything. Like, "I can't care less". A robot could be more efficient, hopefully they replace them soon. An unhappy customer. #CVSmanagement. read more

I've found the pharmacists and everyone working in the pharmacy to be really nice and patient. Even though they now have more customers due to the closure of Rite-Aid, I've only had pleasant service at both the walk-in counter and the drive-through. Every one of them I've dealt with have been genuinely friendly and helpful. One pharmacist made a call for me to check on a specific coverage that I'd asked about. I use the CVS text service, so I know when my prescription is ready and then I go to the store. It would be nice if they had a guard in the parking lot as some places do, but I've never had a problem. read more

I have now had multiple bad experiences with this pharmacy. As a matter of customer service, the woman I've dealt with the most who is often at the drop-off counter is so soft spoken, I truly could not hear her. I had to lean my ear way over the desk to make out what she was saying and I am 38 years old with good hearing. This person should not be working in customer service. On top of that, this same woman claimed to not have my wife's prescription on file, only to be told twice to re-check. When she re-checked a third time, they magically did have it on file. This most recent trip, they told me my wife was not covered on my insurance despite me showing her an up to date insurance card with her name on it. She said I had to call eligibility after failing to help me after 25 mins. Outrageous and inexcusable. read more

This review is about the store itself, not the pharmacy. I don't normally shop at CVS, but I stopped into this one because I had a coupon for a free snack. I wandered through the snack aisles for awhile until I found what I wanted. The checkout line was very short, so when I approached the employee, she explained to me that I couldn't use my free snack coupon on the snack I chose. Fine, but I didn't like the way she spoke to me... rude. Went back to the snack aisles and picked something else. This time around, a different employee helped me and this guy was SO MUCH NICER!! I wish I remembered his name. That rude employee needs to get orientation on customer service from him!! Plenty of free parking in a good sized lot. read more

This is a very poorly managed and run store. The pharmacist are incompetent and lazy. Example:: they text me and notify me medicine is ready, I drive to drive up window, attendant tells me, medicine is not ready that it will be ready in 20 minutes, I return 30 minutes later, only to be told that they don't have the medicine, that they will have it in a few days. No apology, nothing. Yes I was upset but had to laugh at their incompetence. Another day I drive up to the pickup window, and a mousy voice says, sorry can you come into store to pickup medicine. I ask why. I'm told the register at window is broken. I suggest to get me my medicine and use one of the other registers to ring me up. I'm told that isn't possible. So I have to walk into the store on my crutches to get my medicine, surprise, there are 4 more cars behind me at drive through. I suggest to close the drive through window if they can't service customers, I'm told they can't do that because they are open. Inside the store there are a dozen customers in line to pickup medicine. I would call this piss poor management and incompetence in the pharmacy dept. No wonder so many of their stores are closing. Costco & Amazon do a better job by far. read more

Don't buy gift cards here, there's a chance it's already redeemed or have been tampered with. They won't do anything even though they're the ones carrying fraudulent cards. read more

CVS has proven to be an unreliable pharmacy due to frequent system outages and ongoing supply shortages, making it difficult--if not impossible--to obtain necessary medications in a timely manner. If you or your child require a routine prescription, such as an antibiotic for an ear infection, be prepared for potential delays lasting days. Given these recurring issues, I strongly recommend filling prescriptions elsewhere to ensure access to essential medications without unnecessary obstacles. read more

Absolutely HORRIBLE customer service. I had a photo printed and when I got home I realized that the top of the photo was cut off. I called the store and spoke to a manager (who was very helpful and friendly) told me they would reprint it and I wouldn't be charged again. When I came back to pick up the reprinted photo I explained to the cashier (older lady with bad blonde yellow curly hair) the situation and she was extremely rude and told me I would have to pay because of "inventory" and because I didn't remember the managers name. She was bothered for some reason, not sure what's going on her in personal life but get a grip. I then asked to speak to someone else, I think her name was wendy who was also extremely rude and had a horrible attitude with me for no reason. i'm literally just trying to pick up a photo and they are acting like I'm asking for the most. Both of them begin to bicker in front of me and yellow hair lady said "she didn't say she paid" when i clearly did. I've been a manager/supervisor before and i've never treated customers this way. just a terrible experience read more

This CVS made me make the official push to move away from CVS entirely. Love the San Feliz Urgent Care across the street so when asked where they should send medication of course the pharmacy that is walking distance. This place is not cleaned or maintained properly, the staff are clearly abused by corporate management. They are undervalued, underpaid, and not given the tools they need to succeed. There is no universe where, myself, sick with strep throat and contagious should be waiting over an hour to receive medication. In further research it does not baffle me that CVS has been caught in workers rights lawsuit. (Ohio V CVS). I will no longer shop at these locations and I hope that the greater brand continues on its path to bankruptcy. read more

I used them for 3 years and then I moved to another city and requested that they not automatically refill my prescriptions I asked them 5 times so far they keep doing that and I have to hassle with them. Poor service read more

When my lil one came down with Flu, type A, you were the only pharmacy in the area that had Tamiflu available!! Literally, this store is a life saver!! I had my lil one's prescription transferred from one CVS to this location. I thought that it would be a rather big deal. I'd never had to transfer a prescription before. Anyway, it was a breeze and I felt like the luckiest person in the world. Literally I felt like I'd found the golden ticket. The pharmacy staff were awesome and helped me very quickly. I was patient with them and they were more than wonderful about the transfer of the prescription, checking our insurance coverage, mixing the compound, etc. With everyone coming down with the flu, and now my own lil munchkin, I'm so glad this location CVS had what we needed. Thanks a million times over!!! read more

CVS Pharmacy - Drugstores Near Me - GLENDALE, California

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This review is for the store itself and not the pharmacy. Used the self check out because the line was packed as usual since the cashiers are always slow. Paid for my things and just requested one of the employees for a plastic bag because I paid for it and there was none around. She asked me for a receipt, I said "I dont have one because I requested "no receipt" on checkout". So she went up to the front counter and told me not to leave because she had to search up my receipt online. I said, "you know it's okay, I don't need a bag anymore". She says, "no I need you to stay because I need to make sure that you paid for your items". I'm like "are you serious right now". It's been paid for! If it's such a hassle to get a simple plastic bag which I paid for 10 cents then I don't need it. I even showed her my bank account statement that says all my items are charged. And she says, "oh that's so weird, I don't know why there's no receipt". Maybe it's because I didn't request for one duh... and I just walked away. But now I learned my lesson and I'll just print out the damn receipt for now on instead of being accused for shoplifting. But overall, the workers at this CVS don't care about anyone and they are super rude. That's why I'd rather just go to self checkout. read more

wild that I'm writing a review for CVS but I have never had anything but absolutely incredible customer service at this pharmacy. Everyone is so consistently friendly and happy to help. This is a busy place so you do have to wait sometimes but they are doing their best. read more

Worst pharmacy, please avoid. If you arrive anywhere near closing time you will be treated like crap, all they cared about was closing and going home. They refused to help me when I arrived 30 min before they closed. Doctor was taking longer than usually to send over prescription for my daughter and they refused to fill it (eye drops) because she wanted to go home to her family is what she said. She ran my insurance and I was unable to pick up at another location. Anita Bazikyan does not care for anyone but herself, she is not qualified to be a pharmacist. I will not be coming back to this location. read more

We were told they had walk-in COVID shots available for Moderna. The one closest to us only had Pfizer, so we came all the way over to this one. The lady at the checkin counter was rude. She said walk-in were only available between 10:30-2, M-F, (which information wasn't posted anywhere until I complained to the manager). If you have an appointment you can get the shot up to 10:00 pm. We almost walked away, but then I thought to ask if we could get it while we were in the store, the other clerk said yes. So we did that. Lousy customer service. I'm pretty sure she let a guy in who didn't have an appointment while we were checking in. read more

Natalie is AN AMAZING member to CVS Humble.. fantastic HOSPITALITY!! Please look for her!!! read more

This pharmacy is so ridiculous that I have to write a review on their incompetence. I was prescribed a med from my doctor which at first they told me its not covered by ins no reason as to why or what their attempts were in trying to get me the med. I messaged my doctor and he gave me a coupon website for it .... I went back to their pharmacy 2 weeks after asking for them to try this coupon, they apparently tried and it wasnt working they need approvals in order to fill the med. I call the company for a new coupon code, they provide me one ... 3rd time I go back to CVS wait in line for 30MINS which was already ridiculous for them to run coupon and "check insurance" to it not working again. I told the lady Ive been here 3 times already WHAT DO YOU NEED FOR ME TO GET THIS MED .... oh your doctor has to call and insurance will connect with them .... I message my doctor to send the prescription somewhere else as they were useless and I knew they werent doing work on their end ... my doctor sent the prescription to ANOTHER pharmacy and my med was filled and coupons approved within 2 days!!!!!! 2 freaking days, when these so called employees of CVS couldnt do anything and werent doing anything for over 3 weeks of me getting my med! Careless, overly busy, not knowledgeable !!!! I want to leave this review so people know NOT TO EVER USE THEM!!! maybe if their business dies down theyll begin to do the work that their supposed to be doing in helping people obtain their meds! Disgusting pharmacy. read more