i was just looking to see their hours on Saturday when I noticed all the very low ratings and feel compelled to write (briefly). I have been coming to this pharmacy since moving to Los Feliz in 2001. I would never go anywhere else. I have never ONCE had any issues with "slow service" or "friendliness" -- i never thought about whether they were "friendly" -- what i HAVE noticed is that they are extremely good at their jobs, and extremely helpful. Numerous times pharmacists there have gone the extra mile for me Perhaps they like me more than others. Sometimes I wonder how well reviewers themselves would score if THEY were being reviewed re their "friendliness" or "professionalism" or "knowing what they are doing" -- my hunch is: often very low. There is nothing at all wrong with this pharmacy in my vast experience with them and many others prior. It's also housed in one of the most laid-back,pleasant, and FRIENDLY, supermarkets anywhere -- and I mean ANYWHERE. read more

Although this place can be slow and inconsistent, they have a much more dire issue that needs to be addressed, and sadly I'm not sure if that will ever happen. There's a male staff member here - he's large, probably in his 30s-40s with horrible hair - who is nothing short of a bully and who seems to get some kind of weird delight out of messing with patients and ruining their day; not only that, he's on some kind of power trip that makes him downright dangerous. For example, when COVID was at its peak, I was given priority status for the vaccine by my doctor because of my respiratory issues. When I showed up to get the vaccine, this guy refused to give it to me despite my GP's authorization because I'm young, and said, "It's only for old people right now." I showed him the CDC guidelines and my doctor's note again, and he rolled his eyes and said, "I don't think that's a real note, sorry. Hope you survive though." It was insane. I went to a CVS afterwards and they did it right away. The real kick in the teeth came the other day. I went in to pick up a prescription, not realizing that it had been sent to a different pharmacy since I'd recently been in the hospital, and it had been sent to one near the hospital by mistake. The text alert I got was the same as always, though, and still said "Savon" etc., so I simply misread it. I went into the Albertson's on Hillhurst and to my great misery realized the jerk was working, but I grit my teeth, got to the counter and gave him my DOB and name. He then typed some stuff into the computer: "Do you have your confirmation text?" he asked. I showed it to him. He frowned exaggeratedly, went to the back, pretended to search, then came back and said, "Huh, that's funny - I can't find it. Oh, wait, sorry - actually I just don't think you can READ." And he pointed at my phone: "Look at that text. Does that say 'Hillhurst' to you? With an 'H'? Can you spell?" I was completely stunned. I literally had only given him my date of birth and my name and the words "thank you." That was it. And that's what I got back. I just turned around without saying anything and left. This man is garbage bag. He should not be allowed to interact with the general public let alone concerning things as sensitive, delicate and emotional as medications and peoples' health. I've never found out his name, but if anyone knows who I'm talking about please name him in your review and complain in-store if he mistreats you. I was so shocked that I could do nothing but walk away, and I wish I had said something to management. He is genuinely going to do real harm to someone one day if he hasn't already. Horrible. read more

THIS PHARMACY ENGAGES IN PHANTOM BILLING AND NEEDS TO BE REPORTED TO THE CALIFORNIA STATE BOARD OF PHARMACY. They told me that they could not fill my prescription and yet they billed my insurance. I called and asked about the medication, and they did not tell me that they had already billed, but that they didn't know when it would be in as they had been out of it for weeks. When my doctor called in another prescription at a pharmacy that had the medication, it was denied because Sav On billed my insurance and could not fill it. This was especially dangerous since the RX is a controlled medication; without it, I could go into seizures and die. They are required to tell me this information, such as " we billed your insurance, but we do not know when we can get it". STAGGERINGLY HORRENDOUS SAV ON PHARMACY. -THEY NEVER ANSWER PHONES, - IT'S LIKE CALLING THE DMV , IF YOU ARE LUCKY ENOUGH TO GET A HUMAN AFTER CALLING REPEATEDLY FOR HOURS THEN THEY HANG UP ON YOU read more

Liars. I called them this morning and asked when my prescription would be ready. They said 2 pm today. I drove all the way there and they said it won't be ready for another two days. No apology. Atrocious service. read more

The worse pharmacy I have ever been to customer service is the worse with attitude employees. I changed here after rite aid closed but now I'm changing to CVS anything is better than this. That Downey pharmacy really needs better employees to train how to help the customer. Now I know why is always empty. Please don't treat your customers like trash. read more

AVOID LIKE THE PLAGUE. This pharmacy unilaterally decided to only fill half of my prescription, not letting me know, nor letting my doctor know. I tried to refill after it ran out and their system said I had no refills. This caused all sorts of trouble because my doctor thought I was asking for a refill when I should have still had plenty of medication. That's on top of all the ridiculous hoops they made me jump through to get the prescription in the first place. read more

Bottom line....Pharmacist is rude. I was waiting in line behind a customer who "Rene" was assisting. I could hardly believe what I heard him ask the customer. QUOTED " How can you shop for groceries if you are in so much pain that you need this pain medication?" read more

Literally not one person behind that counter can be nice and not look like you are a hassle. A simple med pick up should be easy and friendly a little bit. They will not even smile back or say hello back. Do Better Please. This has been my pharmacy forever and it's at a new low of decent. read more

Do not use this pharmacy - Failed to provide pain medication after my husbands surgery. They did not have the needed pain medication on-site. They ordered on Friday and when I went tried to pick up the prescription on Monday, they said "sorry we did not receive the order". Meanwhile - my husband ran out of pain medication and we scrambled to find another pharmacy. CVS was able to fill the prescription the same day. DO NOY USE THIS PHARMACY. read more

This pharmacy is great. Has great hours and is super convenient. The pharmacists are also very kind. They always work with me to make sure I'm taken care of! read more

Some of the staff are fine, but there is one woman who is just the worst. She will lie about coverage, rather than taking the time to look up the details. I'll keep using them because it's near my place but why is this woman always so nasty? read more

I was just told this morning by the pharmacist at this pharmacy that, "well you can't expect prescriptions to just be ready right away" This is after the online system / app that they said I had to download in order to receive timely notifications on the status of my prescriptions has listed those prescriptions as "processing" since Monday (today is Friday). So I stopped by in person for a better update / eta. This was said to me by a pharmacist. Do pharmacist at this pharmacy not understand how medication works? read more

I have never been to a slower pharmacy- even when I put in my refill requests the day before, they don't start working on it til I arrive and it usually takes them at least an hour, even when there is no line or anyone else waiting. Switching pharmacies because of this. read more

Great customer service. I have switched my entire account to them. And it's a great store to boot. read more

. Thank you for everything that you do. I have never encounter any issues. I know some of the medication's require prior authorizations and I know it's a process, but they are helpful. It's not them it's the insurance's who play games with denials and crazy co-pays. read more

This has got to be one of the worst Sav-On Pharmacy's in the area. Complete apathy regarding any type of customer service. The lady was literally just folding papers and had us wait for around 10 minutes before she informed us she didn't have the medicine we were seeking. I won't be going here in the future. read more

This place gets a lot of negative reviews, and I have no idea why. They've never done me wrong, and I've recently switched back to them after some difficulties with a very well-reviewed independent pharmacy. read more

This is such a miserable place. I live in the neighborhood but years ago began using another pharmacy because I was tired of putting up with those grumpy pharmacists. They act very annoyed that you're there and need something - because they're doing other things. Are they understaffed and overworked? Because they really do act as if they hate being there. I understand being crazy busy but they refuse to acknowledge that you're standing there by completely avoiding eye contact. There's no "I'll be with you in just a minute!" - just crabby avoidance until they decide to deal with you. What's the problem here? read more

I wish I could give zero stars. This pharmacy is the worst. My husband and I have lived down the street for nearly 10 years, when you're sick and feeling like garbage it is nice to just run around the corner pick up a prescription. However, the folks who work there are absolutely awful. Now that I'm ready through reviews I'm relieved to see we aren't the only ones who feel like they treat us like garbage. Everyone here is right, these guys can't be bothered to help when you are standing at the window. I can't even imagine what would happen if you tried to get a consult. These folks are so apathetic, I'm honestly shocked anyone would allow them to administer a flu shot. Between their lack of caring, and bad habit of giving out faulty information I'm honestly concerned about the accuracy of my prescriptions. Why do I still go there? They spent all that time and money revamping Albertsons it's too bad they couldn't restart the pharmacy as well! The gentleman who worked there was okay but unfortunately I haven't seen him in a while. If you're new to the neighborhood save yourself the trouble and go down the road to the gross CVS for your regular pharmacy needs. read more

In my years of experience I have never dealt with a more unprofessional and unfriendly staff as this pharmacy. These people have never been taught the word "I'm sorry" for their many screwups. I hate that I have to move my prescriptions back to CVS (where I was treated like a number) to get from terrible service to bad service. read more

I love this pharmacy. The staff is always friendly, helpful and polite. I see negative reviews on here but I literally use this pharmacy every month and have never had a problem with any staff or any prescriptions. read more

Terrible, condescending and rude service (was recently told "I only work here once a week" in response to my question and then she walked away). They've provided incorrect information on more than one occasion; sent me on goose chases when they've had the Rx the whole time; and are mostly unhelpful. This is the closest pharmacy to my home, but I will be switching. read more

For the love of God, the dude who answers the phone calls for booking a vaccine needs a Laxative. He was very Cold, Curt and Rude yesterday so I opted out of dealing with that place. Many other pharmacies who treat you with civility. read more

I see a lot of complaints/ but honestly I've never had any issues here- at all. They are so easy to get to, easy to fill and easy to pick up. I'm a loyal and happy customers. read more

I've been going here for many years, mostly because its at my grocery store. In many instances I've ended up waiting in like for 20+ minutes to pick up a prescription (that was already ready to go). Also yesterday I called to see if something was available and waited on hold for 25 minutes before I could speak with someone to ask. Switching to a local pharmacy down the road. read more

I've been using this pharmacy since it's so close to my apartment, but WOW is it bad. The pharmacists need to start taking some meds themselves, I think. Incredibly slow (like stereotypical DMV level) and unpleasant. They aren't mean or anything, but you get a strong sense that they absolutely HATE their job. I'm not a picky guy but I think I'm going to have to start going somewhere else. read more

I only come here and deal with the miserable zombies behind the desk because they're around the corner from my house. They are seriously the most uninterested and miserable people I've ever come across in my pharmacy visits. Sometimes I have to stand and wait at the counter for ages before one of them will even look at me or acknowledge that I am there, no hustle at all. Barely any eye contact when they do saunter over to help. Told me once my prescription would be ready in 3 hours but happened to check with them an hour later and it was ready. What? I will keep going here because of convenience, but damn they can lighten up a bit. read more

I want to start by saying that the clinician who is administering vaccines/shots was lovely --- attentive, friendly, and knowledgeable. Every other part of the experience at this pharmacy was rough. The staff behind the counter was overworked at best, and quite rude at worst. A small thing (but indicative of how they're operating) - they had no clean pens so when I asked for one, the staff member I was talking with threw all the dirty pens down on a back desk, gave them a few sprays of whatever cleaner they had back there, threw them back in the "dirty" cup, and pushed them my way. I'm sure that that's probably how lots of places do it, but it was not fun to see the sausage get made while I was also waiting nearly an hour to be seen after having made an appointment (and watching walk-ups go ahead of us because they happened to make contact with a more efficient person behind the desk). I love the Albertsons, but I will definitely not be returning to their pharmacy. read more

I do not understand how it could take half an hour to fill a prescription. These people are rude and dismissive. They are often out of stock of common prescription medications. I only go here because with a coupon the medication is the cheapest in the area. If possible, go elsewhere. read more

The rudest and most over priced drug store in the area , horrible customer service

Pretty much everyone I've encountered here is rude and poor at their job. I think it's the pharmacists hiring policy or something because I've never encountered anyone as ill prepared and judgy about everything. And this is supposed to be someone who is there to help you understand what you're taking and how. I'm talking specifically about Chres, his name is. read more

Sav-On Pharmacy - Drugstores Near Me - Los Angeles, California

This pharmacy is the worst. Don't try to refill a prescription or get a flu shot between 11am and 3pm because they are always out to lunch. I don't think I've ever spoken to anyone there who hasn't rudely cut me off mid-sentence to say to come back later. Switching back to the Rite Aid on Vermont after today. read more

The staff was so rude. Horrible communication skills. They would walk away and not tell me what was going on. I had called about my prescription prior to coming in and even the phone conversation was aggressive and rude and all I was submitting was information about my doctors office. Everyone was pretty terrible with the exception of Chres ( he was the only person that treated me like a human being) but Susan was especially cold and rude. Worst pharmacy experience ever. read more

Horrible customer service. I waited for over 30 minutes before anyone even got to me (only 2 people waiting total), and the whole time the two person staff just sat on the phone then wandered around arguing with eachother about where something was. Unreal. Update: after being told to come back in 20-30 mins to pick the prescription up, I returned to find they had just started working on it. Now a full hour has passed since I dropped it off and still I'm standing here waiting. Avoid this place like the plague. read more

If you want to feel like your time is worthless and engage with pharmacists who would rather silently type than make eye contact or say hello or let you know how long they will be, then this place is for you! read more

Absolutely horrible customer service. I've had many experiences where I show up to pick up a prescription and I'm ignored and no one tries to help me after I'm standing there for a while and finally I'll have to speak up to try and get them to acknowledge me. Well their phone service is even worse. After being put on hold for a long time, they will keep telling you to hold and then disconnect. They have absolutely zero regard for customers at all. I was disconnected after being unable to log in to their site to reschedule a vaccine because it said I was entering the verifying code wrong even though I wasn't. After my last attempt I got a message saying that if I try one more time I'll be banned from the site for 24 hours. Lol. So I called to try and cancel and reschedule the vaccine and that's when they hung up on me after I didn't even say anything. What an absolute joke. Will definitely be using a different pharmacy in the future. read more

Whatever time it'll take you to change pharmacy on your repeat prescription, you'll save when you collect your next prescription. Three people behind the counter and I've been in line for 20 minutes already. Every single time. read more

After dealing with Walgreen's and CVS in a variety of locations around L.A. I have come to expect pitiful service. Sav-on is such a refreshing change. They pick up the phone without putting you on hold. They will fill your prescription in 10-20 minutes whereas other pharmacies tell you to come back in 4 hours. They are friendly and knowledgeable. They literally treat their customers like you would imagine a small town pharmacy would in the 50's or something. They seem to know them all and treat them like friends. And here's what really blows my mind: I asked them to call my old pharmacy and "break up with them" for me. They did! Sav-on called CVS and transferred all of my refills to their system so I didn't have to mess with it. These people are awesome, and another reason why living in Los Feliz kicks @ss. read more

I really like the people that work here and they try really hard despite the long hours added to extend their availability. It's unfair to them that savon understaffs them so during lunchtimes or evenings etc there is one person working with a long line.... NOT their fault. This is a busy pharmacy that the company should staff with enough people. The gentleman that works there could not be nicer, and deals with the exasperation of customers with utmost patience... But he can't fill orders, deal wth incoming/outgoing prescriptions when there is no one there to help him. He goes out of his way, but is put in an unfair position. Help him out Savon!! read more

I have had excellent service here. My Dr's were not getting back to the pharmacy to refill a prescription I've been on for a while and it isn't one you can cold turkey go off of. I was having withdrawal's and he gave me 2 to hold me till my Dr got back to them. Then deducted it from my next fill. I was so grateful for someone who cared enough to not leave me spazzing while the Dr's made life awful for me. Thank you for your amazing help! read more