Reflecting on a Recent Encounter--A Call for Empathy and Integrity in Pharmacy. Where's The Love? Today, I want to share a personal experience that has deeply troubled me, highlighting a decline in the professional camaraderie, empathy, and respect that should be the cornerstone of our profession as pharmacists. While traveling and staying near a CVS Pharmacy in Hollywood, Florida on North Federal Hwy, I, a fellow CVS employee and pharmacist, found myself in need of a crucial maintenance medication that I had accidentally left at home. Expecting the usual supportive environment we pride ourselves on, I reached out to this CVS location for a simple medication transfer. However, what ensued was far from the standard of care and support I anticipated. After an extensive wait on the phone, which I attributed to potential short-staffing issues, the interaction with the pharmacist was disappointingly dismissive and unhelpful. Despite attempting to explain my situation and clarify that I didn't wish to disrupt my existing prescription arrangements in California, I was met with a brusque response that lacked any semblance of understanding or willingness to assist. The situation escalated when I visited the pharmacy in person, only to be denied my medication at the last moment and advised to visit a 24-hour CVS location without any guidance or support in locating it. The pharmacist did not step in! The pharmacist himself took my call and understood the urgency. He stayed hidden and did not show his face. I could easily see that this is the culture in this pharmacy department. This experience not only caused me significant distress, indicated by a concerning spike in my heart rate, but also left me questioning the current state of our profession. This incident stands in stark contrast to the Oath of a Pharmacist we all pledge to, which emphasizes the welfare of humanity, relief of suffering, and the importance of empathy and integrity in our practice Oath of a Pharmacist. It's disheartening to witness colleagues who seem to have lost sight of these fundamental values, prioritizing task completion over genuine patient care. I am grateful to Mrs. Matthews and Dr. Keagan for their eventual assistance, embodying the professional values we hold dear. Yet, this experience compels me to ask: What has become of our profession? How can we reignite the passion for pharmacy that is rooted in compassion, empathy, and support for one another and our patients? Let this serve as a call to action for all of us in the pharmacy community. We must reflect on our practices, attitudes, and the culture within our workplaces. It's imperative that we strive to uphold the highest standards of professionalism, ensuring that empathy and integrity are not just words in our oath but principles that guide our every interaction. Today, I received my 5th message to pick up and I've been back in my home state a week. Seems they filled the script as damage control because they can tell I put it up at the 25 minute Uber drive to the 24 hour location the district leader had to send me in the middle of the night. Just do better and RTS that TRANSFER! I would call but I'd be on hold 45 minutes. FYI: Picture of my Heart Rate in bed at rest at 12 am the night in question. Do better! read more

CVS Pharmacy - Drugstores Near Me - HOLLYWOOD, Florida

This store is a perfect case of putting profits over safety. They deserve 1 star because employees are trying their best and are helpful, but the state of the store is irresponsible and unfair to them as well as the customers. You have to weave in and out of the construction's way, there are workers everywhere (to the point that you feel like you're the burden there), and to access some things you have to move the ladders or containers out to the way. This is an accident just waiting to happen. If you have a small child please do not come here. In my 13 years in South Fl I've seen several stores such as Walgreens, Aldi, CVS being remodeled and I have never seen something this unprofessional. The 3 pictures I added don't show the extent of the work being done, but can give you an idea. read more

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Shoping at that place , is not the best , the cashier lady ,refused to give me a receipt of what I bought. She said. I did not ask for one. Can you believe that. She took my $35. But I got no receipt. I could not verify,,prices after discounts or coupons . Very umprofessionel read more

Cvs used to be a great place for me to spend my money enjoy shopping there at this location was convenient not any more because of one lady employee that thinks she can say horrific horrible things to a customer sure I reported to management but thank God I left and realized this was not the first time she did this but am 63 years old and a very optimistic person so I said it to her anyone can have a moment but c'mon to do it again said foul languish etc there is my review and I leave it here because I have a life to live and after working very hard all my live life I now feel so good to have retired but God help if I ever go to this cvs again and I praise her coworkers to have to work with someone so toxic read more

Rude, disorganized pharmacists. Lousy customer service. Unfortunately it's conveniently located so they have enough traffic and don't care a damn! read more

January 29, 2025. I'm waiting for hours for a stupid pills ibuprofen and I called and the stupid lady told me they are busy and I say to her I just switch Pharmacy because I used to have Publix. She just hang up and she say have a good afternoon. It might be a stupid loser. They don't want to work because I see it that everybody work in a slow motion that's why the pharmacy is too. Busy is a long line in the drop offs I wanna switch to Walgreens to see how it work this pharmacy sucks read more

I just picked up pictures I ordered and it was such a beautiful experience. The cashier is super nice and sweet. Made my day Thank you read more

If I could give 0 stars I would. Just no words. I am a girl who has had asthma since birth and the fact that getting my quarterly inhaler prescription takes a week to 2 weeks after filing the prescription is just mind boggling. On top of that, if you try to call this pharmacy mon - Friday 9am - 5am you will never be able to actually speak to a pharmacist, you will in fact have to use the CVS app to message the pharmacy as to why you are trying to get in touch with them. I have never dealt with such horrible customer service. Thankfully, I was able to have my mother give me an Albuterol inhaler when she visited me as she also has had asthma her entire life or else I would be nervous if I had an asthma attack and didn't have a rescue Inhaler on hand. What a terrible excuse for a pharmacy. Lately, I have lived in NJ, NY, PA and FL and have never faced these issues prior to moving to Hollywood. This is not an issue with CVS it is solely for this Hollywood Florida CVS location. read more

Thefts!! Paid $8.29 for cvs brand pills didnt give me a receipt. Then after 10 minutes went back to return ítem. Bougth original brand in publix cheaper than cvs brand. They give me a gift card for 2.00 less because I didnt have the ticket. What a company uh?? Thats why I like walgreens better went there because I was near. read more

Super dirty store. Besides, no restrooms for customers because of covid. I really hope you guys who work there dont go to restrooms as well because of covid. I went there to buy some pills that I couldn't able to find at Walgreens and couldn't hold my pee because Im pregnant. Purchased these items and asked where is their bathroom located... "we dont have one for you because oh well covid". I went out of the store crying bc how bad I wanted to go to bathroom. Went to Walgreens close by and their bathrooms are opened... shame on you guys! I wish all your employees were never use s bathroom during their shift because of covid... read more

While driving along Federal Highway, I became extremely thirsty and quickly pulled into the CVS parking lot. I haven't been at this location in a long time. Upon entering, I was warmly greeted by a CVS employee. I found where the beverages was and picked out a 20 oz bottle of Canada Dry. While walking around the store, I noticed it was large and clean; and the merchandise was neatly stocked in organized aisles. The cashier happened to be the same person who greeted me. He was friendly and made the shopping experience even more enjoyable. read more

CVS Pharmacy - CVS on Federal Highway & Johnson Street - Drugstores Near Me - HOLLYWOOD, Florida

Pharmacy is terrible. Long lines, long wait times and staff that doesn't care. They managed to get my prescription filled with the correct medicine but shorted the number of pills. Bad experience and a waste of 1-1/2 hours - thanks. Walgreens has never looked so good! read more

Tbh it's a very nice little store to get medication, the location is in a creepy neighborhood but it's a good store to but medication and other things like toys and food. Shop here if u please... read more

Rude staff, long wait times. How can a pharmacy hire this incompetent workers?!! The interior of the store is also very dirty. Don't go

Has got to be the worst pharmacy I have ever been to! I submitted a refill on WEDNESDAY and whenever I came in to pick it up they kept telling me to come back the next day (for various reasons). Finally, I come in on SATURDAY they tell me they haven't filled it, and that I have to wait. After waiting for 30 minutes, I left. I was going out of town and even if I wasnt, who has 30 minutes to just sit and wait for something you were supposed to have had 4 days ago??? I put in a transfer to a different pharmacy on Saturday. It's Sunday night they have not put a transfer yet and I cannot do it online because it says "In Progress" AND "out of stock". HIRE MORE STAFF who can handle prescriptions and customers. Of course if you have two people do 10 different jobs, everything is gonna go sideways. read more

Terrible pharmacy customer service. Took 3 phone calls & 2 15 minute holds to finally get my question answered. Was told my prescription would be ready in 30 minutes & i would receive a text. After 2 hours i called & they said it had been ready. Will never return. read more

This pharmacy is crazy busy......really disorganized scripts (once they are filled), and slower than molasses in January! The staff is pretty nice though, and I got to talk to an interesting drunk guy in line trying to use skype (as I could see his red underpants through the many holes in his pants)..... so....I had to give them kudos for interesting folks. Oh....I had to use the potty while there which was funny too. They have a key on a giant basket. Also...they were clean. Surprise! read more

Conveniently located on Federal Highway as well as the unofficial entrance to Hollywood Lakes. Open 24 hours as well as the pharmacy which comes in handy when you are sick. Also they have a drive thru to pick up and drop off prescriptions. Now on a holiday like Christmas they are the only store open in the area. So it is great to pick up some last minute needed grocery items. They carry McArthur Dairy and at $2.99 a gallon of milk with your CVS card less expensive than the supermarket. Because of this they turn their inventory quickly so everything is fresh. read more

CVS Pharmacy - Hours changed. - Drugstores Near Me - HOLLYWOOD, Florida

Extermely rude pharmacy help. The manager Janice was wonderfuil but they fired her. Never once a thank you or your welcome. The hours for the pharmacy are very inconvenient. They dont open on the weekend until 10AM and close at 6PM. The people here never smile. It is depressing to go here. Go to any other CVS read more

If I could give this Pharmacy a minus rating I would. From WENDY the pharmaceutical tech and her RUDENESS to the PHARMACIST Samir for filling the prescriptions wrong, poor customer service, double billing insurance, to trying to cover it up. I have now filed a major claim to the BBB, Health Board, Pharmaceutical Board, and CVS Corporate. Check your prescriptions this store and that Pharmacist needs to shut down!!!! read more

Candace, Pharmacy Technician, was very rude interrupting and not listening to information I was providing her concerning my prescription. She cut me off, spoke over me and ignored my whole explanation while she talked to somebody else. This was a phone conversation. I understand that everyone has bad days, but as a professional she should always be courteous and helpful with all clients. She is no asset to CVS. CVS would be better off firing her and hiring someone that has a real desire to work. read more

Do yourself a favor and avoid this location at any cost. They have treated me poorly 4 times, lost my medications, and never a sincere apology whatsoever. The Pharmacists are rude and rushed and I have had to call CVS Customer at least 3 times to rectify the situation. The technician would not give me a couple of my heart medications that I had ran out of until my doctor could call it in. She didn't care if I had it or not. Absolutely no compassion whatsoever. There is no customer service here. read more

Needed to make a fairly large purchase the other day and couldn't get anyone to unlock secured items because they were more worried about their pizza delivery. Additionally two isles were completely blocked with bins for stocking, making it impossible to get to items in the shelf. Frustrated, I left my basket at the checkout and left. Walgreens here I come. read more

I don't quite trust the dairy section of the store as many items have milk on the caps of the bottles and they also look a bit grimey but the rest of the store and the staff is great! Actually, I will say the variety is not as great as I would like too. read more

I stopped in right before Christmas I found what I was looking for got up to the counter the cashier was nice enough but told me if I didn't have a card or phone number I could not take advantage of the sale items I ask her to just swipe her card I was told they don't do that anymore. I refuse to shop any place that makes you get a card so they can keep tabs on what I buy it felt like I was being black mailed I will never go to another CVS read more