. Straightforward service. + No wait. + Quiet, pleasant ambience. + Ample parking. + Conveniently right by the 405. . Note (to self): if you forget your ExtraCare keytag, be ready to tell the clerk your phone #. read more

Came here to pick up medication and had to wait awhile as they couldn't locate my medication. Strange as I had called ahead and asked if it was in. After 15 minutes they said they had a hard time ordering my lidocaine patches and did apologize for the wait. Having taking time off of work to come here to pick up medication and only to find out it wasn't filled nor ready. Not a good experience at all. The pharmacist did apologize and asked for me to come back a few days late. They did offer me a similar brand of lidocaine patches that didn't require a prescription so I got those instead for now and will come back to pick up the higher dose. read more

This is the worse pharmacy. They are always out of stock. The pharmacist is always mad and rude . I always dread having to talk to someone. They never answer the phone. I would switch pharmacy if they weren't very close to home. If you can pick another pharmacy , do. read more

I want to be clear the employees at this location are amazing. However this is a note to management. I urgently needed to pick up medicine today for an infection and your registers were down with no explanation. This is incredibly dangerous for patients who rely on your service. I am very ill and now am driving around and waiting in an hour line to try to convince another location. read more

The cashier named Stephen at front of store is such a nice, young intelligent man. He went above and beyond with my questions and transaction. He is so calm and well mannered. There were other customers that seemed abrupt and he handled all customer service needs with care and calmness. He deserves a shoutout and should be rewarded for his service. read more

The Quail Hill location never seems to improve. They are continuously out of stock on vitally important OTC medications we need now during cold/flu season. Curiously, they never have a shortage of drugs and vaccines??? The cosmetics section is also a disaster with so many empty shelves- -WTH is the problem?? Shortage of good personnel as well. GET ON THE BALL QUAIL HILL CVS!!!!! read more

Whoever got my prints together on 8/11/24, you deserve a raise! I really appreciate the effort with the personalized note but the winner of it all was the cute drawing of my pup. I can't even explain how cute this was and literally made my day! Thank you thank you! This customer service alone makes me want to get my prints done there every time ! Whoever you are, you're awesome, thank you! read more

CVS Pharmacy - Photos - Drugstores Near Me - IRVINE, California

The male cashier Michael accused me of lying. I was buying only two items. The self checkout screen total was $17.Once I put my credit card in, the machine thought it was a coupon. He said he will help me at the cashier so I followed. The total came out to $25. I said oh can I put on my phone number? He said it's already in. I told him the coupons I have totaled to $17 at the self checkout. He kept telling me i took too long and was making up lies about how the transaction happened. He accused me of lying when I was physically showing him the coupon I used in the app but it wasn't showing up on his screen. I asked him why does my app say the coupon is on the card and it showed up at self checkout but not on his screen? He said " well i dont know then! If you just added the coupon I am not going to help" i didn't just add the coupon. I bought two items specifically for the coupon. Also why would that stop you from helping ?? The last thing he said was " i dont know. Maybe you should be the cashier? HOW rude. And off putting read more

Stories like this happened to me several times at the pharmacy there, so I decided to write about it. I was there to pick up 2 refills which were ready to pick up. I also asked if i could refill another Rx ( very easy one), the pharmacy technician said pharmacist is going on break, cant be filled for another hour. So u need to come back later. I am a registered hospital pharmacist, I know it takes 30 seconds to fill and check that Rx. It was a blood pressure medication, but they sent me home and asked me to come back again for it. Even though no other patients were there. I realize pharmacists need to take a break, but i would never send a pt home and have them come back again if i can fill their prescription in 30 seconds!! You are actually decreasing patient compliance. I have decided to go to mail-order Rx so i wont have to deal with them anymore! read more

I almost didn't come to this pharmacy because of all the bad reviews but then I saw on Yelp that all the CVS in this area has bad reviews. Lol I came in around 2pm today. While I waited for my prescription/ consultation with the Pharmacist, I got a chance to observe all the interactions with the customers and staffs. All the pharmacists and staffs including Keyur (and I believe the other two were Ken and maybe Kelly? Sorry if I got your name wrong!! ) were super energized, helpful and was willing to listen to each person. It felt like a nice neighborhood pharmacy. I'll come back to this one. read more

This is the absolute worst pharmacy I've ever dealt with on so many levels. You are situated in one of the most "exclusive" areas of Orange County, and yet treat your customers like trash. I would quite literally fire every employee and start over. Clearly a management issue from the top down. Apart from "attitude" and total lack of compassion or understanding. Punta or whatever her name is, first to go. PERIOD. She is awful and has no business dealing with other human beings. I've seen the way she talks to the elderly, to the point of me interjecting. The "kids" at the counter, some are actually pretty good, some are completely incompetent. The bigger issue is perhaps a corporate issue and today was the final straw. I will never again use a CVS pharmacy for anything. They will simply "cancel" your prescription order without telling you. Just happened to me. Ohh there is a shortage, or a backorder, I can put it in again. What do you mean "put it in again?" - ohh, so I've lost my place in line for whatever does come in? Well, yes. In the words of the famous little orange man, YOU'RE FIRED. Corporate, get your act together. Call your customers, keep them informed, tell them what is going on. You know, like, do your f'n job! I can't imagine being so awful at my job and yet still being in business. Says a lot about the industry as a whole. Goodbye CVS, good riddance. read more

If you have a prescription that needs to be filled, I strongly urge you go to a different pharmacy. The pharmacist here are the most rudest I have ever experienced. Not sure how they still are employed. I had an emergency medication I needed to pick up for my mom. After she received a text message it was ready we went to pick it up and were sent home for the third time because either they were out to lunch or no one was available to help even though they sent a text message it was ready for pick up. Three days in a row for medicine that was an emergency. It's beyond me how they can have such a careless pharmacist staff. Absolutely the worst pharmacy ever. read more

This pharmacy's hours are confusing, if you need your meds definitely arrive before 1:25, the sign says they close at 1:30 for lunch, but apparently the cranky cashier at the pharmacy has her own interpretation of the hours. USE A DIFFERENT PHARMACY ! I get it if I showed up at 1:29:59 with 100 new scripts, but I could see my prescription ready for pickup. Ridiculous! I should add that the regular staff was very apologetic and seemed shocked. I shop her often and never had an issue. Guess somebody was having a bad day. I'll continue to shop here, but I won't use the pharmacy. read more

Really disappointing experience. Came in for passport photos, eyes were half closed in the photo, was told by the lady working that she cannot retake the photo because "there are other customers in line who need help". I wasn't asking for a photo shoot, just a retake with my eyes open so the passport office wouldn't reject my photo. I was a paying customer who needed help as well. Needless to say, I walked out of there without a passport photo and will never come back. read more

Worst experience. Pharmacist was rude and unfriendly, and unable to read the doctor's clear marks in regards to my skin rash medication. The techs who helped weren't bad, the store itself and parking, aren't bad, either. This 1 star is specifically for the pharmacist, Alpha B Patel read more

I've never dealt with the pharmacy so this is strictly for the regular part of the store. The four times that I actually visited this location I noticed each time the employees are so rude. I can understand maybe one grumpy person here and there but four times already each one of them is grumpier than the other. Never again. read more

Rude and conceited staff. Does not know the meaning of the word customer service. Called ahead for passport pictures and was told it was available. Came no later than 20 mins and was immediately told to wait 30 min. There was only one other person in line for checkout. This person who appears to be a "manager" needs lessons on how to speak to people. Plus, commenting "Good luck with that, we're the one one doing photos" just shows how unprofessional she was. read more

I just wanted to give a shout out to the guy with purple hair that helped me at the register today (9/14/22). I was having an off-day but you were so friendly and helpful and I genuinely left the store in a better mood so thank you! read more

Pharmacy is not good- store had always good. Most people who work here are really nice but there is one pharmacist there who confuses the heck out of our family when we call. Our doctor called in a very specific dose of medication (which our family follows to a T). The first call the pharmacist yesterday she said our insurance wouldn't cover, I know this is not true due to the fact I confirmed with our insurance company. So today we went into the store to speak with her and both my husband and I left so confused by her explanation it completely ruined our nice Mother's Day. read more

Super clean CVS. Everything was well stocked and the store is in an upper class part of town. That pretty much sums up this store in a nutshell. Service was friendly. read more

I like CVS , but I wish I could have more help finding the things I need , I didn't find all what I'm looking for most of the things out of stock read more

I've been coming to this pharmacy for a year and have grown increasingly more frustrated with their performance. They've had two very common medications that i take on "back order" for literally months now. I gave them the benefit of the doubt for the first month or two but it's reached the point where i'm convinced that they're not even trying. I'll be transferring to a different pharmacy as soon as I am able. read more

The pharmacist working here (who claimed to be the manager at the Lake Forest location temporarily working at quail hill) is extremely rude and unprofessional. Talks to others with a condescending tone. read more

Cvs is the most child discriminating place I have ever been to. Me and my friends were walking around cvs, trying to find stuff to buy and this employee came up to us giving us dirty looks and even once asked us in a rude tone "Are you girls buying something?" Then, when we were about to leave she said "For the future, kids can only come in as a group of ONE." First of all, that's unsafe for us kids and it is rude to kick out the rest of us for no valid reason. read more

I go into CVS about once every, oh, 5 years or so. I usually find places like CVS, Walgreens, Rite-Aid are super rip-offs compared to Wal-Mart and Target. But since this was close and I had a friend who needed to fill a prescription, we stopped at the local neighborhood CVS and I was pretty impressed. For a CVS. Everything was really clean, neatly organized on the shelves and they had a good selection and variety of brands. My friend got his prescription filled in about 10 minutes, so we just shopped around for other stuff, and they were really nice at the counter, asking if we wanted to just pay there instead of at the front counter. I would actually come back here. I wouldn't come here to stock up on supplies, but if you need something quick and live in Quail Hill, this is a quick and easy stop, right behind Starbucks. If they had ice cream, like Rite-Aid, it'd be perfect! read more

Automated tills would be useful here. One clerk working and a big line. Not nice for someone in a rush. Also, pretty overpriced! All of the face locations were almost $20+. Same products at Target for a more reasonable amount. Nevertheless, convenient if you're in the Shady Canyon / Quail Hill area. The parking lot can get pretty busy, so be prepared for a small walk, and know you might not get a spot right out front. read more

This CVS is located next to one of my favorite Starbucks. The parking lot is HUGE and even the busiest day you will have no trouble finding parking. I enjoy killing time in here looking at their silly 'As seen on TV' section. This CVS is the size of a Supermarket. This location has a self service Lottery machine that always seems to be working. I will continue shopping here when I am in the area. read more

Absolute worst customer service I have ever seen. The prices on the shelves don't match the prices when scanned and apparently they only have one employee working so I'm watching the only employee dig through photos trying to find a photo for a customer for literally 10 minutes while I'm standing at the self check out waiting for her to correct the incorrect prices. Finally I just left after the lady at the front desk was rude to me. DONT GO TO THIS CVS. read more

This particular location is terrible! I am a fan of CVS but will NEVER return to this particular location. The lead Pharmacist was not only rude but incompetent as well. Don't waste your time at this location if you want your subscriptions filled correctly and treated like a valued customer. read more

Nancy, the pharmacist, is great! She is very patient and thorough. I have been using this CVS pharmacy for 3 years now-all the employees are warm and welcoming. read more

Why is this place getting such bad reviews? :( This CVS is pretty clean, stocked well, staff were very helpful and friendly. My cashier was super nice and helpful. Asked me how my day was going, apologized for a brief wait at the counter, invited me to do an online survey, she did a good job.. Good place to burn some money while waiting for your lunch date =) read more

Everyone is this store is very helpful. Sandie is always going out of her way to utilize my coupons and help me find exactly what I'm looking for she takes the time to make it a personal experience! read more

I had been going to this Pharmacy for my prescriptions for over a year, same 2 prescriptions once a month. One month, I came in and the prescriptions were the same, but they had a hard time filling them. After standing at the counter for 15 minutes, they say, oh, this drug now has a generic equivalent and once the drug goes generic, the name brand usually is not longer manufactured, so they aren't carrying it anymore...I accept this begrudgingly and they give me the generic. At my next doctor's appointment, I ask my doctor about this, and she says, that whatever the pharmacy told me is untrue and that I can insist on the name brand if that is my preference. She was right, because I head over to Walgreen's and they were able to provide me with the name brand...Shiesty bastards! Needless to say, I've stopped filling my scrips at CVS... read more

HUGE! Super friendly staff, willing to help when you need it. I got my "naked" juice on the 2 days i was here visiting a friend, since the Starbucks next door switched to a different brand of juice. Very good selection of just about everything. read more

I've been here a few times - not by choice originally as my regular pharmacy could no longer get my Rx - and have been PLEASANTLY surprised. EVERY OTHER CVS experience (pharmacy-wise) I've had - both as a patient and working in the medical field - had been horrible! This CVS is very different...they follow through with what they say they'll do, are friendly, respectful and get your Rx on time! Andrew tends to be the person that helps me the most and he is pleasant and good at his job. read more

Even if this is not the closest pharmacy to you, it is well worth going here as it is the best pharmacy staff in Irvine. Very helpful with working with doctors, getting the prescriptions correct, refills, and dealing with insurance. Everyone in the store is always very friendly. read more

This is the CVS at Quail Hill. The staff was nice even though I was just window shopping. At the time there was interestingly enough a sort of library used bookstore bin by the front door where one could get any book inside for $2. Well, it's not as good as the $1 bookstore, but it'll do. I could not accumulate frequent flyer points by buying those, though. read more

My husband forgot his prescription on a trip. I called and asked the pharmacist for a week supply that I was happy to pay for and she said she could not and would only give me one pill! It is heart medication. How horrible she would not agree to give us more then one pill. We are not able to get his bag/ prescription, until a week later and have to drive 2 hours to pick it up. He is NOT able to take his medication that he has taken for over 20 years. Shame on you CVS! read more

Congrats on winning the prize for worse CVS pharmacy in Southern California. Absolutely no customer service after a 3day runaround trying to fill a simple prescription. There was no concern for my need or for my medication. Better use rite aide or target if you really need your meds on time. I am amazed at the lack of care or help I received. Listen to what I say..... you know the rest. read more

Ordered photo prints here and 2 days later they are nowhere to be found. Cashier said she resubmitted it cause she couldn't find them and said it could take 15 minutes or more. GTFO read more