All of the employees are very polite, they always greet me, and are consistently helpful. I've been…read morehelped by Adonis, Ronald, and Deedee, and they are all incredibly kind and patient. This store does get busy at times, but it's honestly not a huge deal, especially since the self-checkout is very convenient. This location is also on the smaller side compared to other CVS stores I've been to. What I genuinely appreciate most, though, is the customer service here, which is why this has become my go-to CVS location.

Mar '26: - Service really is slow here. More because of the…read moreclientele than the staff. Lotta ppl come through here with time-consuming questions, and only one employee serving everyone. If you're doing self-checkout, it's no problem. But doing photo pickups, expect a wait. . Wish CVS photo pickups were self-serve. Feb '26: -The CVS staff are not paying attention to the quality of their photo prints. One came out scratched and text overcropped. They should've noticed the image flaws and automatically reprinted before my arrival. I should do my photo prints elsewhere... Aug '25: + Picked up my photos here. Checkout was almost straightforward. Even though I gave my last name clearly, there was still a lil struggle finding my photos. . You pick up your photos at the cashier. . Ample but crowded parking. + Quiet, peaceful ambience. - The crowd is slower here. Traffic flows faster at other CVSes.

Open late, which is a rarity for any business in the OC, but that's because it's a franchise if…read moreanything, BUT it was crazy that the pharmacy was still open around 9 PM. Many other pharmacies in Walgreens, CVS, Target, Walmart, etc. all close at around 5 PM and some aren't even open on the weekend (Sunday), but this one was. Not sure if this is just a change in CVS that I haven't paid attention to, or if it was always like that. There's self check out and the staff working was super friendly and helpful. Shout out to the cashier girl who talked Calico Critters with me, you a real one. Stock is fairly decent for seasonal items and it didn't look super disorganized. Lots of World Cup merchandise randomly and it's always so funny that the souvenirs for Irvine are ocean and beach themed when you're not even THAT close to the water but I guess it works in a pinch for those unfamiliar with California geography. Plenty of parking since it's in a super big plaza and the time where we went wasn't that busy (as many things have already closed).

Prescription was submitted Tuesday 4/14, finally received a text informing me it was filled Tuesday…read more4/21 and ready for pick it up, I go in and am told it was $400, said I'd be back to pick it up. Call in with a manufacturers discount coupon I was given, told it doesn't work. I call doctor and manufacture, told coupon is valid and instructions to ensure it goes through. Received another "ready for pick up" text Thursday 4/23, go in to pick it up on 4/24, spend an hour troubleshooting the coupon, told it still doesn't work. I tell them "I'll be back with my HSA card to pick up on Sunday" - return Sunday 4/26, told "medication is on hold"...sent to consultation window, told "the coupon does work" and the total is now $500...and it's not filled, in fact, it was never filled... I explain everything, they say "I don't know who worked with you, but the coupon works, but the item was never filled" - provide text showing it was filled, proceed to identify by name the 2 people who helped me troubleshoot on Friday, one of those identified claims "I never helped you"...after some pushback says "you declined the medication"...and the kicker, "the item is out of stock"... tl;dr First, they said it was $400, then they said coupon didn't work, then said they never helped me, then they say it was never filled. Then I prove it was filled, now they say they DID help me, but claim I declined it. Suddenly now the coupon works, it's $500, but it's out of stock? This place is a joke. Other things to note: The nearby hospitals send everyone here because it's 24 hours, so there's almost always a line. There are a few kind and patient staff members, but otherwise the rest are unhelpful and some will lie straight to your face.

Shelves were empty or nearly empty. I thought we might be back in pandemic…read more.. Not an employee in sight

HORRIBLE CUSTOMER SERVICE at the front counter for the general store…read more Went in this evening around 7:30pm. Was purchasing several large cereal boxes and an electric razor. The cashier, Eddie, was extremely ARROGANT AND HARSH. He charged me for 2 bags, which was fine because I was using EBT for the purchase, so it would come off and it did, and then he charged for 2 more bags because the other 2 bags came off for the EBT. That means he manually charged me for a total of 4 bags. When I brought this to his attention, he said that since I was also purchasing an electric razor which is not a food item, he was completely justified in charging for the bag charges, even though I was purchasing 2 large boxes of cereal. I told him to cancel my whole order, as I was completely frustrated with him at this point, and he did not even inform me he was charging me for additional bags. To make matters worse, the assistant manager-Jeff was standing there and did not intervene in what was clearly a very bad customer service experience. I was so frustrated, I called the store back when I got home, and Jeff was very apathetic to me. I told him that I was extremely upset about what had just happened and also that he did not intervene, as Jeff has seen me there a few times and knows me as a regular customer there. Jeff did not want to take any proactive actions as part of the managerial staff there, and instead told me to call back in 2 days and speak with the store manager, David. This is actually the 2nd time I have had a horrible customer experience with Eddie. 2 months ago I purchased some food items and a battery for my smoke detector. Eddie charged me twice for the one single smoke detector I was purchasing. It was an ordeal to have him fix his error, as he insisted he had made no mistake at all. Then when he finally took off the extra charge, he was extremely ARROGANT AND HARSH, and made no apology for his mistakes and HORRIBLE ATTITUDE.

Thomas double checked the prescription details before he confirmed the intake instructions which I…read morebelieve is a very responsible thing to do by a pharmacist. Thank you for that!

I arrived at the pharmacy counter at approximately 8:40 PM and joined the queue. I waited patiently…read morewhile the customer ahead of me was being served a process that took well over 15 minutes, causing a significant delay entirely outside of my control. At approximately 8:55 PM, a pharmacy staff member in a blue uniform approached me and informed me that the pharmacy was now closed and that I would need to return another time. I was given no opportunity to be served, despite the fact that: 1. I was physically present and in line BEFORE the closing time. 2. The excessive delay was caused by the transaction ahead of me -- not by any action on my part. 3. I was not warned at any point during my wait that I might not be served. 4. No reasonable effort was made to accommodate a customer who had been waiting in good faith. This is not simply an inconvenience depending on the nature of the prescription, a refusal to dispense medication to a patient already waiting in line can have serious health consequences. Turning away a customer who arrived before closing, due to a delay the customer had no part in creating, is both a failure of customer service and potentially contrary to your own service standards.

Typical department store, easy to find everything for agreeable prices. Lots of parking across the…read moreoutside area. Not too busy during off peak hours.

I'll be specific about this, going to this location sucks. Nobody knows anything about the store,…read moreeveryone pretends they just got hired to work here. I went by to pick up a cable cord, found it by myself, total waste of time. Dropped by to pick up a lamp and television because I just moved to a new apartment, and the cashier was beyond stupid. Waited in line behind some customer who just bumped into me, like actually bumped against my shopping cart and didn't apologize or anything. Waited in line for 30 minutes and I'm not joking, the cashier is slow and rude. So she also told me that I was next in line to the cashier next to her, only problem, she only announced it secretly to the cashier and didn't tell the customer. I had to speak up and tell the customer behind her that I was next in line. I don't work here, the original cashier should have established that I was next in line, it's not some secret. So I yelled at her that she needed to tell the customer and the cashier instead of just telling me I had to wait for the other cashier. I was about to leave the store, this idiot just took the next customer and the other cashier took her next customer while I had to wait standing there telling the cashier that I was next in line. These morons play it off like it's normal behavior, so I took a picture of the cashier who originally screwed up, and she suddenly spoke English and got upset with me. She clearly wasn't going to get my phone, but she tried to. Either way, the cashier sucks, she takes forever to do a simple job designed for teenagers. Also, nobody assists you here, nobody cares about their jobs here. When you buy a lamp you have to go to another area to find the light bulbs for it. Plus the parking lot sucks, people hit your car with their doors. If you complain they don't review the cameras, they don't want to be liable for it. This place is garbage. Shop somewhere else.

If you're looking for a CVS that truly goes above and beyond, this location is it. They are the…read moremost efficient at fulfilling prescriptions compared to any other CVS I've used. Even when other stores run out of stock, this one almost always has what you need. The pharmacists are incredibly helpful and make sure you get your medications quickly. I've left messages through the portal and they always return calls promptly, and they even follow up to make sure I received my medications. The staff is friendly and the service is fast, making every visit a smooth experience. If you can't find your medication at other CVS locations, I highly recommend trying this one--you won't be disappointed.

Not sure what they can do for me but transferred my meds there and hoping for the best.read more

+ Good quality photo prints. - Service a lil slow. Only one…read morecashier serving the whole line. + They serve lottery here. After confirming my scratcher on the self-serve machine, I brought it to the cashier to cash out. + Peaceful ambience. + Ample sunny free parking. + Polite, friendly, helpful staff.

Stopped into this CVS for an exchange and the staff member was really cool and helpful. There was…read morean issue on my app but he calmly and quickly came up with a solution. If anyone is looking for scar tape, which is what I was there to exchange, the CVS brand does not stay on even for a few hours. Just get the 'Scaraway advanced clear silicone scar sheets' for a few more dollars. That one stays on for almost 2 weeks at a time even with showers ;) And of course, don't forget to stack those coupons on your app!!

. The staff at the counter can help you with FedEx OnSite services…read more - Kinda slow service. + But straightforward. After they finally scanned my barcode, I dropped off my FedEx package and was on my way. Got a text alert immediately. . Expected to arrive 5 days since dropoff. + Nice, helpful staff. + Quiet, peaceful ambience. + Ample parking.

I had to transfer a prescription to pick up by my work instead of near my home - the pharmacist was…read moreso rude, wouldn't let me finish my sentences and interrupting me constantly. I still maintained politeness and thanked him at the end of the call, after which he said nothing and just hung up.

I am so happy with the whole Pharmacy Associates. They always go over and beyond my expectations…read more They are all very nice, good customer service and personable. Thank you LISA W

The price of medication is crazy so I had to opt to fill one of my prescriptions here for the…read moreGoodRX discount. It is so laborious to do this. One of their pharmacy tech, Dennis, is such a grouch. I've had to refill my prescription 3 different times and each time I go, he is the one I have the misfortune to have to deal with. I always have to ask about my GoodRX pricing. This last visit was a disaster. We did the same song and dance. When the scanned price didn't match my GoodRX price, he stormed to the other end of the counter and said I had to reprocess my entire prescription. After 35 minutes of waiting, I go back and try to checkout and they still didn't process the price adjustment. I just paid it and left. Not worth my time. I hate having to come to this Rite Aid to get my prescription filled.

Great selection of candy and other goods. But my pharmacy experience was terrible. 3 attempts to…read morepickup my prescription. 1st time the entire staff was at lunch. 2nd attempt after waiting 10 minutes in line, was told they didn't know if my prescription was in and move to another window, then get back in line. They couldn't even check. 3rd attempt, your prescription is backordered and we do not know when it will be here. Like they couldn't contact the supplier and get an ETA? Moving to Amazon Pharmacy, CVS is just terrible.

thought I had written one for here already - here we go then…read more We have been using this location inside the District Tustin Target - for years now. They are consistently prompt, informative, helpful, and quite honestly we have come to trust and value their team. Recently the better half has been going through some med changes and the team has been very supportive, helping us verify availability, coverage with insurance, and alternatives. a great team here!