The pharmacists at this CVS seem to work hard at getting the prescriptions out quickly however the cashier, Helen, is impatient and rude. Not only to me but I have observed the same attitude with others and it breaks my heart the way she treats the elderly. Going to the pharmacy is not fun, generally you don't feel well and often patients are fresh out of surgery. She makes the experience even more unpleasant. Competition between pharmacies is tremendous and I am considering taking my prescriptions elsewhere. read more

This was my worst experience at this store. As you can see in the ad I posted, it allows me to buy as many bags of Goldfish crackers as I would like. However, Laura, who claimed she is the manager, said I can only buy 3 bags, each at $1; if I wanted to buy the 4th bag, it would be at $2.29 each. I told her the limit is on one $5 Extrabucks for a $15 purchase and not on 3 bags of Goldfish, but she refused to listen, even though she was unequivocally wrong. I told her again and showed her the ad that showed no limit on Goldfish, but she said the shelf tag did; I kept on telling her it made no sense. I wasted enough time arguing with her already, so I didn't want to go back to the shelf to check her claim. According to her, what is printed in the ad doesn't matter; what matters is what is posted on the shelf. I have always known any store to honor the price on the ad; I guess except for CVS. As she finished the transaction, she sarcastically said to me, "Have a great day." Really, sarcasm and customer service doesn't really mix well! I patronize this store often. I guess this was my last time! I'm taking my pharmacy business elsewhere too! If I could refill my specialty medications elsewhere, I also would!! Worst CVS store ever!!! read more

Worst customer service of any pharmacy I've ever felt with. I'm forced to come here because of United health care. These people are the most unaccomedating losers that flunked out of pharmacy tech school and ended up here. Terrible. read more

Rude pharmacy staff. On personal phone texting. Very short tempered with customers. Rolling eyes. Just. Rude.

This CVS is so great. The employees seem to actually care if there's a line and they seem to do such a great job making each customer feel important. I just moved over from Glendora and I should've just come to this CVS all along. read more

I have a love/hate relationship with CVS. I love that it's convenient, and there are many of them near me. I have four or five that are within a 10-15 minute drive, but I frequent the one that's open 24 hours. I hate that their prices are high, so I only shop there when I have a coupon, which they send me by email. It's a 40% off coupon, but it can only be used for regular priced items. I also belong to their CarePass program, so I get a $10.00 off reward each month that can be used for anything. Because I'm a CarePass member I also get 20% off any CVS health care products like vitamins. They also send me coupons for all kinds of items I don't really use, but if you need those items, the coupons make them great deals. They also give you ExtraBucks rewards for your purchases, but it's only a couple of cents here and there, but it adds up. Some of the ExtraBucks rewards are bigger, but they are earned by buying specific items. All in all, CVS has the health stuff I need in stock when I need it. read more

I want to give kudos for employee Alex, who assisted me last week at CVS store in La Verne. Alex assisted multiple customers simultaneously with Moneygram, self check out, photos, in addition to assisting customers at the register. He had multiple customers asking questions at once and maintained a kind, helpful and pleasant demeanor. I complimented him on his ability to multitask. I had a stressful day, and it was so nice to be greeted by Alex who was so friendly and kind!!! He showed patience with all the customers he encountered and was always helpful! read more

I have a feeling this place isn't going to be around much longer. There is exactly one store employee right now. So, even though there are only half a dozen customers, we're all waiting in a single line while the lone employee does her thing. read more

I'm not sure why the reviews are so low for this CVS. I've been going to this CVS since it opened. Its an old building. It could use some updating. However, they employees are friendly and polite. Jackie, who works in the photo department and sometimes helps with the cashier is awesome. My mom didn't like how some photos turned out and Jackie fixed them no problem. She will double check it for us. Great employee! ...the pharmacy stars I can understand why those are so low. They do take forever. Luckily I don't go there too often! read more

Clean Lots if parking Customer service, like any other CVS Chase ATM inside! What is there more to say? read more

This location is convenient. Recently more places have opened in this center and parking has been a bit more difficult. Use the CVS app to upload your pictures from wherever you may be.... Then pick them up when you have time!! read more

CVS Pharmacy - Someone buy me this?!?! - Drugstores Near Me - La Verne, California

My review is for the staff.. I've been to this store twice and both times I was checked out by the Chola with the bandanas.. lmao get a grip lady. Very rude, unhelpful, you ask her a question liike "hi do you guys carry this here i couldn't find it? Are you sold out maybe? And she'll huff and puff in your face and say "aw ugh uh i mean i guess, I'm not really sure you know I'm really busy up here and I'm the only person right now maybe you can come back" wtf?? There wasn't even a line OR ELSE I WOULDN'T OF HAD ASKED YOU. Look i get it, it's great CVS works with the local seniors home and provides employment to them to keep them active. However you would think they would bring someone with sayy, idk a personality, or someone more pleasant? I'd understand if she was a 17year old and would rather be some where else. However a 70 year old who doesn't seem all that happy should maybe be at home and enjoy the rest of her years left?? #Js. I prefer the other drug store right across the street.. read more

I understand these are stressful times and I've been extremely patient every time I've been here! But enough is enough! I just needed to ask a question and stood there with 3 of them facing me and one to the side and watched while they did everything in their power to ignore me! Their necks must hurt from keeping them down and only turning with necks bowed so that they don't look up and accidentally give me eye contact!! I went to Vons pharmacy and was treated so much better! I'm changing my pharmacy for good! Forget CVS! read more

I hate this store. It takes forever for your prescriptions and today was the worst customer service of all the times I've visited. I wanted to get a price on the prescriptions that were waiting for me and refill an additional one. The cashier with the Bobby pins waited on me and sent me to another line to put the other prescription in for refill. I would have refilled online before but for some reason the other one isn't showing up online. Didn't offer to help solve that issue either. Last time here, I will take my business to another pharmacy. read more

Run away from this place. This pharmacy is pathetic and I would never come back but my insurance forces me to subject myself to abysmal customer service. The DMV gets higher ratings than this place. They have 101 excuses why my prescription is not ready when advised it would be. The best one is that the computer notification system is not working properly and will call when 1 out of 3 meds is available but says that your order is ready for pickup. Think I joking, give it a try. The kicker is they will tell you the system is not working properly. What they won't tell you is that it has not worked properly for several years and will never work. Today, I dropped off a prescription and I was the only one there. They said that it would be ready in 30 minutes. I get back and find out the pharmacist is on a break and my med has not been processed yet. This must have been a coffee break since it as before 11:00 am. They tell me it's going to be another 30 minutes so I return home and as I walk in the door, I receive a computer notification that my prescription is ready. read more

Possibly the worst customer service. Today is my 3rd time here. Waited forever each time!! Don't go I'm changing!!

The Mexican lady Entered my prescription drug card incorrectly. It was a complete hassle having to call my pharmacy provider to reiterate what the card said in the first place!!! read more

Thank you Sam (I think he is the manager) for being so kind this morning. I had to buy a Visa prepaid card as an employee gift and was having trouble loading it and my brain was just a bit nonfunctional. I was overwhelmed but he helped me with patience, sincerity and with a smile. I had a lot going on but his helpfulness reminded me things are going to be okay. I really appreciate it. read more

Come to this incredibly AWFUL CVS PHARMACY if you want to bother every pharmacist you talk to! They will make sure you know that you are ruining their day by asking them to do their job! Wow, do I love being told that they can't give me any information at all! They will also ensure to give you no help at all, and NONE of your medication! Also, don't worry since you didn't get your medicine, they'll make sure to NOT RECOMMEND ANYTHING to help you! You will walk away feeling incredibly lost and upset! 10/10 would recommend if you want to ruin your day! It's great to see that CVS is at least consistent at not giving you your medicine, help, any form of customer service or information. You can count on angry, lazy pharmacists. You can count on feeling like you are bothering the entire pharmacy! No matter how hard you try to be nice, smiling, patient, and polite, get ready for them to roll their eyes at you. It takes talent to be that rude! Impressive! IF YOU WANT THE EXACT OPPOSITE, GO TO RITE AID ACROSS THE STREET! THEY ARE SO NICE, HELPFUL, PATIENT, AND INFORMATIVE!!!! RITEAID GETS 5 STARS!!!!!!! read more

This review is for the pharmacy. I've been here multiple times in the past few months (since the Target Pharmacy became a CVS - my docs send prescriptions to this CVS instead of the one in target). And every single time...there's a problem with my prescription(s). One of the recent times, I was actually picking one up for me (it had been called in), dropping off one for my son, trying to refill one filled at the Target CVS, and dropping off one for my pet. I was at the drop-off counter literally 20 minutes (no line...just issues), and both my son and I have been there before, so the dog was the only one they had to add in the system. The one that was originally filled at the Target CVS, they couldn't fill - even though they are both CVS's, there was a problem since it was originally a target CVS (so now, I have to go over to the target CVS just to refill that). The one for my son couldn't be filled because I had picked it up 29 days ago, not 30l and it wasn't in stock anyway. The one for my pet was supposed to be filled, it would be about 20 minutes. They then called me and informed me at that time - oops, that one is out of stock as well and they couldn't get it for a few days. So out of 4 prescriptions, I was able to pick up exactly 0. (Well, I guess I could have tried to go get the one the doc called in - but why make yet another trip there to pick up one, when I already have to wait on 2 others AND go to a different CVS since their computer can't communicate with the Target CVS). So, I figured it was just a fluke. Until the NEXT time I came in, and there was issues. I had gone online to order a refills. It was accepted online. Guess what - no records of it. So again, had to wait while they figured it out. And then, there's today. My doctor called in a prescription. Around noon (so plenty of time for it to get filled). At 6, I go to collect it (after waiting for 6 people in line in front of me - although they did shortly get more people on the registers there, so kudos for that). However, apparently, they has a question on dosage for the doc...and in the 5 business hours they could have attempted to contact my doctor, they hadn't. So again, a 20 minute wait at pick up for it to be screwed up AGAIN. So, looking for a new pharmacy. Because I can't have my prescriptions be a problem every single time. And have to wait 20 or more minutes each time to figure out it's a problem. read more

We had the best customer service today. I found an employee doing a reset, and asked for help finding a rain slicker or jacket. She stopped what she was doing and took me up to the front of the store, which was sold out. But the curtesy she showed was great. My compliments to Laura. On 3/20/2018 @ 3:15 pm She deserves a special thanks for her customer service which after coming from Ross in La Verne was a real joy! read more

I Love Joe the pharmacist, I love Peggy. There is another gentleman there that is great too, but LINDA is the absolute worst. She needs to be terminated. I have been going to this CVS for 22 years. This Linda employee is the worst. Every time I go there and she is working the line grows and grows, because she is sitting there talking about her personal life. She can't have someone go to the window with taking at least 5 minutes per customer about her personal life. who cares. It's ok and good customer service if nobody is waiting in line. But as line grows 10 deep. SHUT UP LADY! We all have better things to do. Please read below. After waiting in line for 15 to 20 minutes in line and the line grew and grew today, she was talking to the people in front of me bad mouthing their CVS store saying that their computers were down yesterday for 2 hours because they won't update their computers, The hard drive or the soft drive and She said they keep adding more and more options into their hard drive, and have to keep updating their hard drive and software, that the system crashed. Even their phone system is old and went down. Then she told the lady in front of me that none of the other CVS Pharmacies had that issue because they upgrade their system. It was just theirs. I am sure Corporate, or her manager doesn't want her telling people about their internal issues. She talks WAAAYYY To much. Then I get up there to get my daughters prescription and my Ibuprofin, which I have had 10 times before. She goes to hand me the bag and say's, I am sorry, I cannot give you this. I said why?? She said because I have never had it before. I said OMG, I have been coming her for 25 years and have had prescribed Ibuprofin for MANY years, numerous times. She went over to another computer and said I cannot give this to you. We do not have a Pharmacist here to consult with you and this is a new perscription, and he has to go over it with you. I said, it's Ibuprofin, its NOT VICODINE. I asked for 2 pills until tomorrow when the pharmacist is in. She said she cannot give that to me. Of course I was furious, and I lost it, but its only because I was in pain and I waited inline for 20 minutes while she talked and talked with the lady in front of me, then tells me there is no pharmacist and I cannot have it. I did storm out of there. As I drove away, I called back. She answered and I asked how can you be a pharmacy and run a business and not have a pharmacist there. She then said they only have 1 pharmacist on the weekends and he was at lunch for a half hour. I asked well, why didn't you tell me that he was at lunch and will be back in a few minuteswhen I was there, I could have come back or waited. She just wanted to be a bitch I guess. I went home I got my old prescription and I called to talk to Joe, and they put me on hold 3 times. They kept picking up and putting me on hold. So I went back to the store, and by now, my blood pressure was pretty high. I went to Joe and showed him my medicine. He told me if I raised my voice I would have to leave the store. I calmed down and told him I have been going to the pharmacy for approx. 25 years, and I love his customer service, I love Peggy's and the other gentleman, but Linda has to go. I know so many people that has transferred away from this store because of her. He diagreed and said she was his best technician. I said you need to research what I said. Also, I was in their 3 weeks ago as I became a Diabetic, they gave me Metaformin, I had never had before. They did not ask me if I wanted a consultation, and it was Linda who helped me. I told my daughter as we walked out, they didn't even ask me for a consultation. A few months prior they gave be Advair and Albuterol, and never asked me if I wanted a consultation, BUT with Ibuprofin, they wouldn't even give me a pill or two until the pharmacist would be in. Which was supposedly tomorrow. After waiting in line for 20 minutes and the line grew and grew, I was furious. read more

They started nasty at the cashier this morning. I was trying to use my coupon and doing two transactions. She got too overwhelmed like blaming me for my coupon. (well, their company sent me a coupon, hello!! ) Then the lady even forgot to give me my $20 cash back. I came back. I thought she will deny it. In a firmed voice she asked me, "where is your receipt? " I showed it to her and then she calmed down like a child bec she did not see a mark that she handed it to me (what a relief) :-P read more

This store isn't too bad; I came with a friend, because they apparently have the cheapest cigarettes in the area, and the cheapest beer, for whatever cheap ass brand he likes. But like the previous posters said, the service sucks. We came one night, and the clerk was locking up the doors 15 minutes early, and commented that he hoped we were the last customers so he could go home. WOW! read more

They said 20 minutes but took well over an hour. It's not even busy. They also had computer problems as usual. Glad I don't live nearby. Thinking about changing to another Pharmacy since most CVS locations are going to crap these days. read more

It's a CVS. You can get almost anything and everything you need here. The pharmacy is always busy and they usually have enough staff to help, but when they don't, lines are long and patience is short. The staff are friendly and helpful. They seem to rearrange the store often which is confusing. I like the sometimes very well hidden 10 for $10 items (usually Basics brand among others). You'd be surprised at what you might get. A wide variety of cosmetics, lotions, cards and candy. You can also develop your film here. read more

Wish I could give neg stars. These techs are disgruntled and the you girl with black hair is rude and miserable. You are totally getting sized up and judged on your med scripts. Go to vons they are friendlier and faster. read more

I can't believe that this CVS store is rated so low. I love this location. It's a very large and clean store. I love their signs and how big they are. So, anytime I'm looking for a product, I know exactly where to go. + I have never waited in line. I'm always in and out of there within 5 minutes. read more

Holy mackerel this CVS sucks big time. The store looks drab inside and out, and the shelves are poorly stocked. Wanted some Children's Mucinex but all four bottles had an expiration date only five months away. Other items had later dates, so what gives? Doesn't CVS's inventory software warn about medicine close to it's expiry and order new units? I guess not. Bottom line: Don't shop here. Go to Rite Aid across the street. read more

pharmacists & staffs are so nice. all my family members are comfortable to get medications in this place.

I mostly go to this location to fill prescriptions. The times I have been in they have been very prompt on helping me, asking me when I would like to pick my prescriptions up instead of saying be back at this time. The lines are very short when I go in. Needless to say this is a great location with friendly staff. read more

Place is so slow. Always a line getting my prescription. They are really nice but slow. I have never found any help on the sales floor.

Please do not take your passport pictures there. I spent over $50 dollars there. It was a super rush job. Bad lighting and bad customer service. Go somewhere else please!! I had to go to Walgreens. Much better. read more

My doctor's staff can be rude and they often forget to submit subscriptions. The staff at CVS is always on top of my prescription and goes the extra mile to notify the doctor for me. The staff at CVS is really good at asking me if I would like generic or stick with name brand. If I wait for a prescription it usually takes less time than what they tell me it would be. read more

Pharmacy hours for the weekends are definitely not desirable. Inconvenience tends to encourage going other places to get your prescriptions filled. read more

Hello, Blonde lady with the resting B face. Maybe retail isn't your thing. I understand you might be miserable in your job or hey even in life, but please don't take it out on paying customers. We aren't there to annoy you; In fact the reason you have a job is because of us. I will no longer patronize CVS in La Verne. I don't need to have a spiritual, uplifting experience whilst purchasing deodorant and toothpaste, but I will not be subjected to your awful attitude and brutal customer service. Thanks a lot Blonde lady with the resting B face. read more

I went to go buy some things and also to bring back a receipt that I got charge for two items when it was buy one get one free. Laura at the register told me that the items werent on sale and I was wrong. so I pursued to say yes it is I haven't brought it back since I had a death in the family which mind you I only bought these items on the 15th of April. It is the 28th of April. So I got pissed off and said are you fucking kidding me. Since this is the 6th time this has happened. The nature valley vitamins go on sale for buy one get one free and their system never corrects it so I have to tell them it's wrong. Laura proceeded to tell me wow and talking under her breath and saying how ashamed I should be for talking to her that way and then brought up how my mother should be ashamed of me and so on and so forth. Either way this is not OK this woman should be fired she should not be talking back to customers when the customers are always right I hope she gets fired because of this. Especially talking about my family. How fucking rude. read more

Every time I have come into this cvs in particular it's always a bad experience. Today Vonda solidified the fact that I will never shop at this cvs ever again. I went in to return a mascara I told her that I had lost my receipt and asked if she could look it up by my card she said no and rudely asked for my ID she processed my return handed me my ID and "money card" with receipt. The mascara was $9, she had processed it for $4. So I asked why she didn't state that I would not be eligible for the full return without the receipt, had that been the case I would have kept it initially. Any way I asked her to reverse the transaction and that I would just keep the product. She muttered under her breath, then stated "I told you that, you should have kept the receipt." She called for her manager all the while muttering under her breath. The next lady came up fixed it and I was on my way. But I'm hardly satisfied with the whole situation. Vonda obviously hates her job, her face stated that 100%. She's probably over worked and under paid like most people who work in low levels of giant cooperation. I'm not looking to make her life harder or get some kind of retribution. But maybe CVS you need to look into treating your workers better so they can reflect your company in a better light. Thanks Vonda for your terrible service to remind me never to shop here again. read more

Nice store with a friendly staff. Having been going here for years. This is not a review of the pharmacy. read more

CVS Pharmacy - Drugstores Near Me - La Verne, California

If you want to see a really nice CVS, go to La Verne. Nice remodel. Perfect for the LaVerneans if you know what I mean. Staff has been around forever and they are always busy and helpful to my entire family that goes there. Manager Brian and all supervisors are above and beyond. read more