Is it, or is it not the Pharmacists job, to brief you on new prescriptions and give any warnings…read more.. e.g. take with food, may cause diareah, ect? My usual pharmacy was out of a new med that I am just starting for my son (fail). Im not an idiot, but never once in my entire life have I taken a medication that needed to be diluted. Per the Doctor's instructions, give half a prescribed dose for a few days to slowly ramp up to full dose. OK cool. So Walgreens San Dimas is out of it (like always), so I ask if they will send it thru another local pharmacy and he says ok. They have it in Glendora. So I pull up and the most unfriendly Walgreens employee ever who answers the drive through window. Id give you her name but shes not wearing a name tag...just a black hijab. Confused looking, she pulls out the medicine and called over a Pharmacist. Also, hes unfriendly, and the pharmacist doesnt say one word to me, much less look up and make eye contact with me. His name was like "Thian" or something close, Asian guy. I drive off and for the first time ever give my son this half dose of Zoloft and he screams that its HORRIBLE. And im like... I had a whole discussion with the doc about making sure what he prescribed was a liquid. Hes 9 and everything is chewable...so he prescribes Zoloft liquid. I had a tiny bit on my finger so I decided to taste it and see if my son was accurate...well it was foul. It tasted like putting your tongue on a battery. He began seeming like he was hallucinating and hearing strange sounds being restless after taking this first dose. So I turned the lights on to comfort him and while I did that googled Zoloft for 9 yr old and symptoms and while I was there on Google, I happened to see on the internet that it was supposed to be administered diluted! OMG I checked the package and didnt see this indicated. Also the doses on the box do not match the dropper by 5 MLs. Like I said...im not an idiot...but I just administered a psychiatric drug to my son for the first time ever which tasted beyond horrible (because it was concetrated, then he reacted not well to the first dose. Please look up my receipt as I would like a call about this. No verbal instructions and this one line of info was found the next day buried half way down on the hand out and printed tiny on the back of the bottle label. If I have never diluted medicine...please tell me how I would have known to go find this tiny bit of info. Walgreens Glendora Pharmacy screwed up. I had to tell my son...that I could not see this tiny line and gave him an undiluted half dose on his first night. No wonder he was going bonkers and saying he never wanted to take it again, hearing noises and seeing things floating from the corner of his eye. I am lucky I found this tidbit on Google when I researched a reaction and this is also how I was warned about possible diarrhea. I wasn't. What is the Walgreens Pharmacists purpose? Why do the written label instructions have 2 different measurements? Which one is correct? Is it 1.5 mgs or 25 mls because the label doesnt match the dropper. How did this happen if 2 people check? Why is the warning printed so tiny and stuck on behind the label? Why is this one line buried so far down on the print out? Why didnt I get a verbal briefing?...oh by the way..this medicine is concentrated and needs diluted? Your son may get diareahh and no its not because of diareah lettuce parasite going around...its his new med??? Make it make sense?!?!? Dumfounded...but dont worried I called a medical person to explain what the hell happened here...and well...here I am on a Yelp rant...this is not acceptable.

I have been getting my scripts filled here for along time now. Service has gone downhill! Today…read morewaited in the drive thru line and when I Rang the bell was rudely told "it'll be a minute" That "minute" turned to over 15 of them! The lady with the head covering was beyond rude! I know I am asked for date of birth and address to verify me by this time it was more of demand then a question of verification. Once the script was located she tossed it in the drawer never verified I wanted to use the card on file, no thank you, not even an acknowledgment of the wait. Was she having a bad day and taking it out on me? If other pharmacies in the area had not closed I would take my business elsewhere but I am sadly stuck! This location is absolutely atrocious!

I received same day service for my prescription and they'd call me with updates. Not sure why…read moreothers have received bad service but I like this Walgreens!

Im complaining yet again... my sons med is out of stock…read more Every dang time..... I am going to keep noting it here because all pharmacies are just as bad and I have no where to take my business...if I could...beleive me I would but they are all equally bad IMO. Im being held hostage by poor service by the walgreens pharmacy. Last time I asked to get it at the Glendora Walgreens since san dimas was out and the glendora pharmacist did not explain that my sons med needed to be given diluted. Neither the tech or pharmacist made eye contact with ne thru the glass window.. so I wont be doing that again...so I hope we dont run out. Pharmacies are being ran like were out in the wild west...Oops sorry...were out of your mental health medicine...oh no...your sick as a dog but the meds you got from the doc you took off work to see might be in by say next Monday...if were lucky... Yeah....ok.

I went in yesterday for lion's mane mushroom supplement and some hand cream because I seen they had…read moresome online. I found the hand cream but I couldn't find the lion's mane mushroom supplement which was the main reason I went. I looked in several aisles but couldn't find out. I was greeted by Jennifer at the register. She had great and positive attitude. With a beautiful smile. My wife told her we were looking for lions mane supplement but couldn't find it. She said it should be on aisle 14. She walked with us to aisle 14 and helped us find it. I told her its buy one 1 get 1 free but there's only 1. She said it's ok I'll give it to for 50% off. Wow! And she kept her word. You rock Jennifer. Thank you for amazing service!

Worst CVS terrible customer service, manager is clueless. Slim selection…read more WALGREENS HERE I COME!!!!

Have been going to the pharmacy for 27 years. Never any issue…read more Today I had the misfortune of meeting a new cashier who is rather rude. While waiting she was loudly rude to the person in front of me, and I received similar treatment. When I got home my wife and daughter knew exactly who I was talking about. If you don't like your job, maybe find another one instead of treating customers this way? Dear Rite aid, thank you for all the years of reliable courteous service. I hope this anomaly is corrected soon, and I wish I didn't have to write this.

Came here with my family to grab some ice cream , I wanted to try two of the flavors to decide…read more Jasmine the cashier helping us at the ice cream station just said we don't have samples right now. I saw some plastic spoons on top of the counter and asked about those . She simple stated we don't use those the others are smaller. There was no empathy. I recently moved down the street and this did not make me feel like a valued customer. I hope you coach your team on how to be empathetic to your customer and try and go above and beyond. I wasn't asking for a full scoop she could have just offered to provide the same size scoop as the small spoons

I don't go shopping at Walmart but I do use the curbside pickup option - it just makes life so much…read moreeasier! And the employees are so sweet when they bring the merchandise to my car. I've gotten to know a few of them. Great people. Sometimes though they do get things wrong. They're human! So I always double check the soda flavors I get (sometimes stuff I don't want gets mixed in). Or they don't bring the correct number of units. Always double check your order before letting them go. Always a great curbside experience. :)

Walmart Manager Malik did not refund my bike pump. I have digital proof of purchase. I will try…read moreagain on Saturday Ed 9095764878

I visited this CVS pharmacy on a Sunday morning because I needed to pick something up…read more According to Google, their hours said they opened at 11 a.m., but luckily, when I got there around 9 a.m., they were already open! I quickly found what I needed. It was super fast and easy. The staff I interacted with was really helpful; I spoke to one staff member (I forgot her name, but she was great) who answered my questions and helped me right away. The store was well-stocked, and everything was clean, aisles, windows, all looked great. I'll definitely come back if I'm in the area. Great job to the team!

Awful customer service check your cameras. I waited in isle 6 for several minutes, rang bell…read moreservice 3x, two staff members walked right me the second time i said "excuse me" they completely ignored me. I will not be returning anytime soon I e been at other stores and treated with respect.

This is a convenient drug store open 7 days a week til 10pm. By using the app on my cellphone, I…read morecan see the weekly ads, place an order for curbside pickup. I ordered a photo collage and loved the templates for any occasion. Simply create an account from your cell phone or home computer and upload my photos on their website. I used my computer, but could track my order from my cellphone. Within two to three hours, my photo order of two collages was ready. I also received 50% off by entering the discount code listed on the banner at the top of website. The store was clean and well stocked in the pharmacy area, cosmetics, shampoo, can goods, beverages, and dairy products. I was very pleased with service and quality of my purchase. Sincerely, Rosemary

I am extremely disappointed with the customer service I received from Walgreens today, particularly…read morefrom call representative Anita and her supervisor, Call Center Specialist Melissa. I currently have COVID and am not feeling well, so I specifically ordered a COVID test for delivery because I did not want to go into a Walgreens location, expose employees or customers, or risk spreading COVID to anyone else. I was guaranteed delivery within one hour. Approximately 40 minutes after placing my order, I received a notification that there was a problem and my order had been delayed. At approximately 4:25 p.m., I called the customer service number provided in the Walgreens app for assistance. Instead of helping resolve the issue, I was told they had no ETA, did not know what was happening with my order, and that I should call the Walgreens location myself to find out what was going on. I explained very clearly to both Anita and Melissa that I have COVID, I am sick, and the entire reason I paid for delivery was so that I would NOT have to go into the store and potentially expose other people. Neither representative seemed concerned about that or made any meaningful effort to help find a solution. There was no attempt to contact the store on my behalf, determine what happened to the delivery, provide an alternative, or even demonstrate basic empathy for the situation. What is especially troubling is that this is a pharmacy. Sick people rely on Walgreens for medications, testing supplies, and other health-related necessities. When a customer tells you they have COVID and are actively trying to avoid exposing the public, the response should not essentially be, "We don't know what's happening, call the store yourself." I even explained that without assistance, I may ultimately have to do exactly what I was trying to avoid: go to the location while sick with COVID just to get the test I was promised would be delivered. That concern did not seem to matter either. This experience was incredibly disappointing. Walgreens has publicly faced significant business and financial challenges, and experiences like this make it easier to understand why customers may choose to take their business elsewhere. A trusted pharmacy should be a place where customers, particularly sick customers, can expect compassion, accountability, and help finding a solution. Today, I received none of those things. Walgreens needs to seriously reevaluate how its call center representatives and supervisors are trained to handle situations involving sick customers and failed delivery promises. I expected much better.

Always Long lines - so minus one star…read more but they do the best they can. Joe is the best pharmacist. He goes out of his way to help customers and is so patient and calm and kind . I come to this one because I trust him and his advice. He goes above and beyond. Shout out to joe .

Pharmacists always show care and concern. I appreciate how they take the time to explain steps to…read moreme to earn discount on medication not fully covered by insurance. Pharm techs are always kind and helpful.