I ordered an item online and had it for pick up at this location and when I went in to pick it up, they refused to give me the item and made me buy the item a second time in person. The whole transaction period was odd because the first employee refused to help me and then the second employee said that I had to get back in line when I was the first in line, because they had to help "paying customers first". I was a paying customer! I even paid twice for the same item! I'm going Walgreens read more

Horrible pharmacy Lost medications Won't deliver Always wait at least 30 minutes for drugs read more

Worst pharmacy. They take so long to answer the phone. I think they're overworked since the CVS down the street closed, which had the best customer service! Plus, when you're a customer walking in, you have to hear a recording over and over, you have 2 calls holding. The people behind the counter are very nice. CVS should not have combined 2 pharmacies. The employees are overworked and barely have time to breathe. read more

Pharmacy service has become worse and worse at this CVS. Understaffed, poorly managed and/or just don't care. And when I left, the front end check out was just as bad with many people waiting to make purchases. Since Aetna bought CVS, customer service has really gone downhill. read more

I normally do not like to give a bad review of a business, but time after time after time CVS does not even meet the minimum standard. The pharmacy very often times get my prescription wrong. I receive text messages and telephone calls saying my prescription is ready, but it is not. I have an ongoing prescription with them from my doctor but it seems as though every month they have to call the doctor up because they've lost the prescription. Even though I live very close, I will travel a further distance to a pharmacy they can get it right. read more

MONDAY MAY 8th @ 7:00pm * PHARMACY PROBLEMS. What happens when you need to know if your critical prescription has been filled? Don't bother calling this CVS. We spent 1-1/2hrs on hold before finally driving over to this location. When we asked about the seemingly endless wait times on hold, the pharmacist had an attitude and told us to our faces that they were NOT ANSWERING PHONE CALLS TO THE PHARMACY THIS EVENING. Wait what??? Wow! Imagine that? This could be absolutely critical for elderly patients who sometimes are not able to just get in their car and drive over. They need answers to critical questions at least within 15-30 minutes.. This is just insane. We've been using CVS pharmacy for many many years and now it may be time to look at other options. I cannot believe this interaction tonight. This is very sad. They closed the other crown valley location. They should have at least kept someone on the payroll to answer phones. At this point i feel i have no other options then to discuss this with their Corporate Office In Rhode Island. Ladera Ranch deserves a better pharmacy and a better pharmacist. read more

I love this store!!! I have been coming here for 15 years. All the staff are always kind and helpful. They always have well stocked shelves and every time I go in their at least one staff member asks me if I need help finding something. Many of their staff have been their for years, I really appreciate seeing their smiling, familiar faces. I want to thank all of the staff for their hard work during the Covid crisis! I am sure it wasn't easy! You really are my neighborhood pharmacy! With Gratitude, Julie Russell Ladera Ranch read more

Horrible wait times. Over crowding. Seems they're more focused on giving out ridiculous vaccines. The IVR is horrible, even the phone hold voice says you can get "14 vaccines at the same time" r u kidding?!? very hard to get ahold of anyone in the pharmacy. I hope management fixes these issue!!! Grade report is F- read more

I work in a medical office and I just called to called this pharmacy to call in a new prescription for a child. She, very unprofessional, said the pharmacist is to busy and she would have to pull him. She said for me to send it electronically. All, I wanted to do is make sure It was taken care of before we close. She refused to transfer me to the pharmacist and just hung up. I have never, in all the years I have worked in this area, have had a pharmacy be rude. This pharmacy is very unprofessional. read more

Good service. There are many bad reviews on here-- My experience this time was good. Hopefully my opinion doesn't change. Everyone is trying. read more

This pharmacy is fantastic! Give them a break! Our other location by Albertsons just closed so they are taking on probably double the load. Be kind be patient. I was kind an patient today and was able to pick up my prescription before closing even though it looked as though I might have had to wait until tomorrow. They made it happen! I'm sure this might not always be the case but they are trying their best!! read more

The people that work here are really very nice, but the pharmacy is usually very crowded. In fact the whole store is really rather crowded. I find it fairly difficult to find anything that you're looking for in the store for some reason. I can't exactly put my finger on it. The only thing I can think of is that it's just a sort of a crowded jumbled mess of a store. And obviously you can never find anyone to help you look for something, but that just seems to be true of any retail store these days. read more

CVS Pharmacy - Ladera CVS - Drugstores Near Me - Ladera Ranch, California

One of the employees named Tito kicked me out as soon as I got inside and didn't let me buy anything even though I was about to make a purchase. read more

CVS Pharmacy - the front of the building - Drugstores Near Me - Ladera Ranch, California

I recently moved to Ladera Ranch and had always been with Walgreens! Unfortunately for me, my Walgreens store on Marguerite closed so, I thought since I was so close to the CVS I'd finally give them a try. This has been one of my worse decisions! I actually was initially impressed at how large the pharmacy was and how many staff members that had, which now means nothing! My first script, took me literally 35mins to pick up. No kidding. I received a text , it was ready, but when I arrived, they had no record of it even being filled. They eventually found it in the ready bin, but I couldn't take it, because they never showed it being filled. Hmmm.... It was eventually resolved. That was mistake #1. #2. On another trip. They tell me my prescription card, which I previously used this year at Walgreens doesn't match my ID. WHAT?! Longer story short. After calling my Insurance company and verifying my information was okay. The representative said, "Oh, we honestly get these kinda calls from CVS all the time" She said, we don't even show a rejection on your account. At that point I called another Walgreens to have them transferred. Better management would do this store good! read more

Pharmacist was rude to me. She kept asking me a question, I did not have the answer to. I could not recall how many mg. in my current prescription. She began to get hasty with me because I couldn't answer her. More over she looked at the current outgoing prescriptions and realized her mistake and literally turned on her heal and just walked away. CVS your pharmacist could do much better. Consider another pharmacy. read more

This morning I decided to take a tiny detour and check out this CVS. Its only up the street from my house, but I always enjoy viewing different stores. I gotta tell ya, I left a happy customer. Mind you I only spent my exciting $5 extrabucks, but Kathleen took great care of me! She had such a sweet, bright spirit about her, and truly made an impact on my day. Now I want to change my attitude and show such kindness to others. The simplest act of smiling, and shining bright in customer service makes a difference. Stop by this store. Tell Kathleen she makes a difference. I give her 5 stars. read more

CVS Pharmacy - a red car parked in front of a building - Drugstores Near Me - Ladera Ranch, California

Novody answers the phone. I was checking on a prescription called in by my doctor two weeks ago. The automated system was stating it is in progress. After two weeks and it is still in progress of being filled? read more

Im hoping that someone in management sees this post. Ever since closing the 2nd location in Ladera, the other one is so overwhelmed. As I sit here in line, 4 cars ahead of me and 6 behind me, I can't help but think how you can't add employees since you had an entire store close nearby. The employees are working their tails off and yet it is still so slow! 20 minutes so far and 2 cars now ahead of me. Pay more and get more people staffed! read more

Pharmacy never answers the phone! Voice mail system adds confusion. Needs call back mechanism.

Michelle, at this store, helped save the day with getting my son's invitations printed at sized perfectly within minutes. She was so kind and helpful! I recommend going to this cvs if you need help with anything and asking for Michelle read more

I never understood why anyone would leave a review for a pharmacy. Now I get it, these representatives are lazy and heartless in helping people. There wasn't even anyone in line, and not one of 10 available pharmacists would help correct the prescription with the Doctor. Got kicked around and had to escalate with the hospital myself. All they had to do was pickup the phone and call the hospital to have the brand of medication changed to one that was available (they ran out of the other kind). Unbelievably dumb! read more

I usually don't have good experiences at any CVS but l have been to this location in Ladera Ranch a few times and l have experienced such Exceptional Customer Service and this Amazing humans name is PARSA DANESHVARAN HE IS SO THOUGHTFUL AND SO HELPFUL. Thank you PARSA for always welcoming everyone and providing such Great Customer Service to Everyone !!!! Thank you for taking the extra step in helping us and being so sweet to kids Hopefully CVS will forever cherish PARSA and know that he is such a great asset to the company. read more

I would agree with the last review. Avoid this pharmacy at all costs. Arrive to the pharmacy 10 minutes before they were closing. The doctor had made a mistake on the quantity of tablets. A few minutes before the pharmacy was closing the doctor spoke to the pharmacist and corrected that, and at that moment, Angela with a terrible attitude said I'm sorry you're gonna have to drive to a 24 hour CVS 10 miles away because it'll take us 15 minutes to complete that prescription. All she had to say was this at the very beginning, but she let both Dr and myself believe this could be filled, if the doctor would change the prescription right away. I've read other reviews and didn't understand while this pharmacy only has two stars. It's people like Angela make a sick person drive 10 extra miles because of her laziness. CVS needs to fire her! read more

This is just one of the worst run pharmacies I've ever been to. 75% of the time, they don't have my meds in stock. Last time, the tech didn't even offer to check nearby pharmacies for me, just said that I should look nearby to see if they have it. Then today, I get here just before closing, and they look like they've been closed for a while, no one inside, pharmacy windows closed. Just terrible. read more

Im extremely displeased with the way the workers acted & treated me & my partner when we visited this store late one night. We ended up spending a couple hundred dollars when we checked out, but throughout the entire time we were constantly harassed, predominantly by one of the female workers. She would make us feel uncomfortable by constantly violating our personal space by getting closer than 6 feet & by making strange remarks and unusually staring at us. Multiple times during our stay she would try to sneak looking inside of my partners purse when she wasnt looking. This CVS left us feeling upset and ashamed without cause or reason. We should not be judged, harassed & treated like criminals just because we were shopping after the sun went down. read more

I waited 10 minutes to see pharmacist and they never came to help. They also made me sign my signature to say a pharmacist saw me which was not true. Now I'm just going to guess on how to use my medicine. read more

Worst "pharmacist in charge" ever. Incompetent and insists on dispensing meds wrong. Borderline abusive to customers.

It's 24 hours, but its also slow service. Each time I've come, there is one person working, and people ahead of me in line... all who seem to have questions, or want to debate something with the cashier. Can't complaint hough, I suppose. I think CVS overall is overpriced, but they have those neccessity items that sometimes you just need to stop in for. read more

You have a lot of audacity, you are not enforcing the mask law but you would not allow me to pay for a few items when picking up a prescription, for someone having surgery and after waiting half an hour in line. We are done with you and your dirty, unorganized store. read more

Kathleen (front of store cashier), I'd like to remind you that 'cashier' is a customer service position. A cashier is actually more than a money exchanger. It really IS appropriate to smile, greet your customers and be helpful. I'd say it's worth driving to the next CVS where you'll always receive warm greetings and thank you's! Not a good experience today. read more

When CVS closed on Crown Valley in March scripts were sent to Antonia Ladera ranch what a joke! The drive up pick up prescriptions line is ALWAYS 20/min long. The need to hire more staff or figure out how to be as efficient as their closed location. I am going to take me business to another location maybe Vons ! read more

On Medicare and tried to get help from pharmacy staff for WellCare medicine allowance they just blew me off didn't even try to help me out. Pharmacist just shrugged his shoulders and the girl was clueless and rude read more

This location used to be much better than the other local options that I would go out of my way to have our prescriptions filled here. Since Covid the customer service has taken a huge nose dive. There does not seem to be one competent employee working in the pharmacy and the pharmacist is rude and condescending. If you have monthly prescriptions save yourself the trouble and find a different pharmacy. I wish I had done this back in January when things got worse. read more

I choose this location to get my Cover test to travel to HI 72 hours before departure. It is one of the recommended locations from the state of Hawaii. Well had my test Friday at 2:20pm here it is Monday night NO TEST RESULTS! The entire trip had to be cancelled because of terrible management at CVS. Stay away from this Company! 2021 February takes 4 days and counting to get test results. I will never use a CVS ever again!!!! If you want to travel to Hawaii don't got to CVS to get your test because you won't be going!!!! read more

Terrible store! The employee with name Chad is extremely rude. He could not scan the bar code on my phone and demanded me to read all the digits to him, when I asked him why he could not read it himself, he said it would take 20 minutes for him to read the number? When I asked him why again he said because he was slow? (=Did not want to do it) Not sure why they hire someone who does not want to do his job in this store? read more

I've never been a huge fan of any particular pharmacy store, but I must say say, I go to this CVS specifically because there is the greatest health/beauty specialist named Kristin who never steers me wrong. She's really amazing! She's sweet as can be, very knowledgeable of all the products there, and she truly cares. Her honesty is refreshing, her displays are impeccable, and she's helped me choose the right product many times over the years I can honestly say I go to this CVS just because of her. She's great!! read more

This review is for front store and photo services, both which I've been impressed with recently. Had some photos done and the color was great and they were done promptly. And Kristin always is so helpful; every single time I come here she asks if I need help and knows exactly where things are and can offer very good advice. She is the reason I come here, best customer service from her anywhere I've been. read more

ALBERTO- THE RUDE CASHIER I purchased an Ice pack because my Mom already bought one so I returned it to them. After I got my receipt, I heard him saying to one of his coworker "She return it...psshhh" (with a face). I don't say bad words but WHAT THE HECK. RUDE!!! read more

I can't believe this pharmacy I when to buy a a brace for my hand I ask for help and after 10 min someone can and help me I when to pay and for my surprise. I count pay cash by cause dint have change how can I store so big don't have money change. read more

CVS Pharmacy - Drugstores Near Me - Ladera Ranch, California

If I could give zero stars I would and this comes from many years experience living in Ladera Ranch since 2003- the pharmacy crew is rude never answers phones makes you feel like the questions you are asking are stupid, no people skills. I always use the CVS on Crown Valley by Albertsons but my prescription was mistakenly sent to this location where I'd be lucky if they even cared to take care of it- don't waist your time here unless you like to be treated poorly! read more