This used to be my preferred pharmacy but the quality of care has gone down in recent months. I've written a direct letter to Nermin, the manager, outlining my negative experiences but in summary: very little compassion or respect shown toward customers; no accountability for their errors; and no coordination of care between pharmacy and vaccine administrators or pharmacy and pharmacist for med teaching. This feels less like your friendly neighborhood pharmacy (no one smiles!) and more like a puppy mill churning out for profit. read more

This CVS location shows it closes at 12am online yet I drove in the pouring rain at 11:45 and they were closed. The hours on the door said closed 10pm and it changed years ago. Get your act together CVS. Require online hours to match store hours. Some people count on it when they need a medicine. Even their website shows it closes at 12am and hasn't been updated in years. Who's managing this store. So upsetting. I'm pulling all of my family's prescriptions from them when they open. Taking my business elsewhere. read more

CVS Pharmacy - Hours on their website clearly say 12am close but they have been closing at 10pm for years. The sign on the door doesn't help people. - Drugstores Near Me - Ladera Ranch, California

One of the smaller CVS locations. I've been here quite a few times and it's sometimes messy. It doesn't seem like they get regular shipments of cosmetics items because a lot of the popular colors are always out. It's difficult returning stuff here. There's this lady that works there that is really slow. However, there is another younger lady who works in the cosmetics department that is extremely helpful. She even opens a product so you can test it out, which is pretty nice. If you don't like a product, you can return it. read more

Every single time I go into this pharmacy, I have issues. They don't have the medication in stock, and then they send me to 10 different CVS's until they realize that they actually do have my medication. The next time, they don't charge me correctly for my medication. They told me the price was different, and when I said I was going to talk to my insurance get this sorted out, the pharmacist took it off of hold for me. I asked her to keep it for me as I was going to sort it out within the day, and I did. When I came back in, they only had enough for a partial fill. Honestly it's tiring. I'm sick of the terrible customer service and the pharmacists not knowing what they are talking about. Terrible. read more

This has to be the worst pharmacy ever. Absolutely the most rude service I have ever experienced, staff seems untrained and highly inefficient. Had issues with different prescriptions that were not held or never received by this pharmacy. I am moving all my prescriptions to a different pharmacy. Don't go here, there are plenty of other pharmacies around! read more

I tried this place after the CVS in RSM let me down. I thought that location had rude employees, but this one takes the cake! The only person in this entire store that is pleasant and awesome is Anthony. He is so nice and definitely on-top of things, which is why i hate having to write this horrible review. It's unfortunate that I couldn't deal with Anthony every time. Frank was awful. He was so insulting and condescending. As great as Anthony is, I just can't bring myself to shop here because of how I was treated, not just by Frank but the rest of the staff seem to dislike their jobs. Target in RSM has been great! It sucks not having the convenience of a drive=thru, but its definitely worth it have be helped by pleasant people. read more

I just realized that I haven't written a review for these guys yet. love this pharmacy! I've relied on them for the last few years and I have never not once been disappointed. The service is fantastic with a staff that remembers me AND my prescriptions. I hear that I am very lucky in this regard. There is no reason for me to take my business anywhere else. read more

The WORST pharmacy ever ... I usually go to Walgreens in Rancho Santa Margarita and the service there lately has been awful so on the way home from the doctor for my daughter we tried this one. It was almost like everyone there was in slow motion , The pharmacist didn't even seem to know what he was talking about. Never again ... read more

Avoid this CVS if you can. I came just for a simple vaccine and was told I have to wait at least 30 minutes because "we just opened". Meanwhile the other pharmacy techs are just walking around and talking with each other. Trying to look busy. They are rude as well, another customer tried to use the blood pressure cuff machine and it wasn't working so he asked for help and if it was broken. The tech rudely replied and said: "Is that what the sign says?" Seriously?? I've worked customer service all my life, all of their pharmacy techs need to be retrained or get new staff. So rude. Don't come here people. read more

This is ONE of my CVS Pharmacies I go to frequently. The staff is ALWAYS friendly and helpful. They always have what I need and are convenient and very organized. read more

CVS Pharmacy - CVS Pharmacy in Ladera Ranch. Corner of Crown Valley and Antonio. - Drugstores Near Me - Ladera Ranch, California

My doctor's office is near this pharmacy, so I had my prescriptions moved here. Every time my doctor would call in a refill I would have to call the store also myself and request they be filled. Why can't they fill them and have them waiting for me to pick up like every other pharmacy I've ever been to? Even hours later sometimes. They are often out of common prescriptions and they have to be ordered. The staff is 50% polite, 50% otherwise... I finally decided to leave a review after all of these negative things happened in the same visit a couple of nights ago. Along with the fact that it was 25 minutes before closing, and they had already closed the drive through register. So after waiting in the drive through line I had to come inside and wait in another line to pay. I have moved all prescriptions from this location and will not be back. read more

Slowest pharmacy in the county. Every time I go to pick something up, it seems to take a while and I make up a reason in my head for their slowness. It has been too many times now. They are just very slow. Unsure of the reason though. So if you order or drive through, expect a wait, even if only one person is in front of you. read more

Enough is enough. Please management train your people 3 times in a row over the past couple of months my wife and I have got prescriptions and there is always an issue. The last time they said my insurance is no good the other 2 times they said it didn't cover it and they wanted so much more. I went to the target cvs afterwards which is out of my way and they had no problem finding it and by the way the 12 dollar medicine you charged my wife was supposed to be 8 cents. Im fed up. How incompetent can they be? Don't go here ever to get your medicine unless you want to be tested rudely by people who can't did their job and want you to feel stupid because of it. I'm pretty furious and I'm sure I have plenty of typos. My next step is to go to corporate because this is ridiculous. read more

This place is overpriced for basic items and the food and candy they sell is stale. Avoid if at all possible, there are other stores right down the street. read more

These people are completely unorganized and always run around looking for prescriptions. Get a damn system in place for your inventory Jesus H. read more

Nice people and nice hardworking staff. It is hard to deal with all the rich white whinny people of Ladera Ranch. Yhank You for always helping me. read more

My wife and I fill quite a few prescriptions at the CVS on the corner of Antonio & Crown Valley. The pharmacists and technicians are all competent, conscientious and courteous. They have to do a lot of work with a lot of people and I'm never less than impressed by how they all manage to be both professional and personable. read more

Slowest staff around, expect wait times if at least ten minutes to be approached with help.

Long lines with up to 30 min. wait at the drive up window. I have never seen the same pharmacist there. I had a drug that needed to be ordered. I got a text message that it was ready. I went and found out that they hadn't even submitted the order. Rediculous. Nice techs but the pharmacists are cold as fish. I was happy to see the fully stocked store and since I am new to the area thought, great, this could be my go to place. Well, ultimately you will need to check out. I have never seen such unfriendly staff. There were two checkers and 5 people in line. The person checking out was nice. The other checker appeared to be reading a book and never looked up. I have had the misfortune of being in her checkout lane before and she was so rude. Too bad, nice facility (but what is with the hidden front door), obviously very poor management. There are lots of really nice people who need jobs and enjoy engaging with customers. Sounds like the first thing that needs to be done is to fire the current management. read more

Pharmacy customer service is getting worse. Very concerning.

I'd give 0 stars if i could! It's the worst customer service and the most rude people that work there!! Don't do it!!

I had both a good experience and a bad experience there last night. I took my daughter to urgent care in San Juan Capistrano and the doctor called in a prescription to the CVS in RSM. When I called them to find out when it would be ready, they told me an hour. Which was a bummer but I wasn't surprised. I stopped by the Ladera Ranch location to pick up a humidifier, since it was on the way home. I noticed that they weren't very busy, so I asked how long it would take to fill a prescription and they told me 15 minutes. I asked if they could call the RSM location and transfer my prescription and they said the RSM store doesn't answer their phone, so it's hard to get prescriptions from them. I thought, since I just talked to them, I might be able to get them on the phone again. Well, this time I was on hold for about 30 minutes or more. I decided to just pay for my humidifier and wait for the prescription to be done at the other store. As I was paying for the humidifier, the RSM store answered the phone, which totally annoyed the CVS cashier that was ringing me up ( Alberto). He said something snarky to my daughter, which I didn't hear and my daughter didn't understand. Look, I get it. It's hard to ring up someone while they are on the phone, but it took 30 minutes for them to answer, so I wasn't going to hang up, just to listen to Alberto ring me up. I asked the other store about my daughter's prescriptions which were processed but not filled yet. I told the female pharmacist to please put them on hold and I will have them filled at the Ladera store. She immediately put them on hold and the Ladera store filled them immediately after. Saved me a trip and a 30 minute wait. I'm thankful that Katreona told me to tell what to tell the other CVS and I'm thankful that the pharmacist at the RSM CVS was nice on the phone and immediately put my prescriptions on hold, so that Katreona could fill them. Alberto needs an attitude adjustment. read more

I get all my prescriptions filled here because it's close, but sometimes I wish there was a better one nearby. The service isn't very good. There are a select couple of people who are very helpful (one woman behind the pharmacy, and the other is the young woman in the cosmetics area). They others don't seem to have any sense of urgency, and there are a couple I cannot understand at all, and one man who is very creepy and I have to steer clear of. read more

Stupid lady working the register wouldn't let my girlfriend buy booze because MY license was expired... We are 27 and 26 years old and I get that I can't buy liquor with an expired license, but what business does she have refusing to serve my girlfriend, simply because I'm present. I guess it would have been one thing if after looking at my expired license I was under age, but my license clearly says I'm of acceptable drinking age... I mean, would she refused to serve liquor to a 40 year old dad, just because he had his 10 year old son with him??? (Worth noting though, the rest of the staff here seemed pretty nice and helpful. this is more of a review about the one particular employee) read more

This pharmacy is great! I can call in my refills by phone, drive through in my pajamas for pick up and start the day with happy medication. Keeping the world level. Ha ha! read more

OK, so we stop into CVS to pick up some stuff I get in line & I notice I don't have that stupid card at check out! We tried phone numbers but nothing brought up my card. So, I asked the guy can you please hold my stuff I'll run home & get it. He said sure no problem. Came back to the store to get my stuff & they put everything back! No sorry, no nothing, just "well you can go & pick all the stuff up again"! Normally it would be no problem, but I had a 20% off & this was the last day to use it. I just walked out! I shop there all the time, but I will find another CVS where they hire ADULTS not children. Very unprofessional in my opinion. read more

The drive they pharmacy is the worst. The employee Joey told me my medication was avaliable and that he has no record. After telling him repeatedly that it was here he just said sorry. After getting upset he decided to check one more place and then he goes when would you like your medicine. The customer service at this location has been bad for years. read more

I love this pharmacy. Recently switched my insurance and am now using CVS as my pharmacy. They make everything so easy. I get text alerts when my prescriptions are ready, not a bunch of spam. They are always super friendly and fast and also have no problem dealing with my problem doctor. read more

I have had to deal with this store for a long time due to a hard to get presciption. I'm posting this review because I see a 5 star review about every 5-6 reviews which are written by employees or one of those professional reviewers. There is no way that ANYBODY would give this dump 5 stars! Maybe two on a good day but that's it! They are rude, incompetent, and oblivious to the fact that they are! I would rather go to the dentist than have a prescription filled in this store. read more

Went in for a passport photo that I needed ASAP. Early in the morning and employees were helpful and quick. In and out in 10 min or less. Lifesaver! read more

Just picked-up prescription for me and my son and the service was excellent. Kathy at the prescription counter was very helpful and courteous. Will definitely go here again. read more

Would give the pharmacy zero stars if I could! There is NO customer service here. It's usually an hour to get a prescription filled, even if I stop by on the way from a doctor feeling deathly sick and sit there and wait. If I call in a refill, they say it'll be ready later that day but when I go to pick it up they tell me there was a problem and they couldn't fill it. But did they think to call me so I didn't waste a trip? Of course not! There was an issue with a prior authorization and did they call my insurance to try to fix it? NO! I finally called the insurance and they said the pharmacy should have called to resolve it. I went there in the first place cuz they were open 24 hours and thought it'd be convenient but they're no longer open 24 hours. So...hasta la vista CVS! read more

This pharmacy works like fine machine. Best pharmacy by far that we have used in South County. The CVS app is also the best we've used. If you are in the area of this pharmacy, use it! read more

Worst experience and unfortunately not the first time. Phone lines have been down for 2 says and they don't really care. The only option is for the doctor to send and e- script but nobody at the pharmacy has the email address. I asked what my options were and they just stared at me like a bunch of mindless zombies. Rude, thoughtless, uninterested. They have no idea how to treat customers. If the were selling retail goods it wouldn't be so bad, but ill patients are relying on them. Shameful. read more

THIS IS THE WORST PHARMACY I HAVE EVER BEEN TO!!! if i could give them no stars i would. i have been waiting for a prescription for over a week now.... my doctor faxed 2 prescriptions to them on friday 7/21 and after not hearing anything from the pharmacy after a few days i called them asking if they received it and they hadn't. i called my doctor to verify again that they sent it and they said they did and to have the pharmacy call them to do it verbally. i called cvs and asked them to do it and they said that would. that day they i got notified that one of them was ready and when i went to pick it up they said they only got one prescription from my doctor. i asked if they could call them again on monday because i have been waiting for this prescription that is pretty urgent for me to get. i spoke with the pharmacist and she told me i was asking them to go "above and beyond" for me and they have a lot of calls that they have to make on monday and mine is going to the back to the line because they need to call on the urgent ones first. needless to say i will be calling my doctor on monday and have them send the prescription to another pharmacy because i have had way too many issues with cvs and will never go back here again. read more

Its kind if a hit or miss with the pharmacists. Sometimes they're very fast and friendly others the guy forgets about ya. I like that there is a drive-thru. read more

Their own website says they are open till midnight. It was 10pm, so I got dressed and drove up to CVS only to find out they closed at 10pm instead of midnight. How hard is it to get your hours right so your customers are not left wasting their time driving to a closed store? Also, the prices in the store are higher than the prices on the website. When I asked about it, they said, "sorry, we don't price match the cvs website." You don't price match your own website? That's weird! read more

Your tag on maps is wrong, please have the updated fucking times. I drove here at 7 am to find out you don't open for another hour. Fuck you guys for real. read more

If I could give the pharmacy portion of the store no stars, I would. Went here from my docs office after finding out I had bronchitis. He wanted me to start taking one of the meds right away. The gentleman pharmacist said he would push me ahead of others to get me going. I do have to say the young man at the counter was a gem, and tried to keep people from being annoyed. After 50 minutes of waiting, I chose to get in line, cause well, waiters shouldn't be waiting for an hour. When he went back to see why my cough medicine still was not ready, he found it buried under a bunch of baskets, placed it in front of the pharmacist, and waited for her to check it. I then heard her tell him, rather loudly, "it makes me nervous to have people hover over me!" She said this to him several times, as though he was daft. He then came back and said he was sorry, it takes a little longer for schedule 2 medication. At this point, I have had it with the excuses. I barked at him that I worked in pharmacy for 10 years of my life, and it doesn't take an hour to transfer liquid from one jug to another. I did apologize, as this was not his fault, but I did refuse to move until I got all my meds and left the store. If you can go ANYWHERE else... DO! read more

"Pharmacist" at this location insisted my insurance was not covering Rx and was blowing me off and totally unwilling to help. Turns out she/CVS computer was at fault. What a monumental waste of time. read more