Our family used to get our prescriptions filled at Walgreens, and they were terrible in terms of customer service. I wasn't disappointed to learn our insurance no longer contracted with Walgreens, so we moved over to CVS. I love this location because no matter how busy they get, the staff are always friendly and understanding. I've seen some really rude customers in there, and was impressed with how staff handled them. They are always responsive, as well. Unlike Walgreens, where my phone call would go unanswered. read more

This CVS Is fairly large but very low in inventory. Sometimes the store looks so empty, it looks like they are going out of business. There used to be a male store manager but I haven't seen him lately. At our recent visit, there was a new lady that appeared to be a new store manager. But she wasn't very pleasant, no smiles, no hello, and looks so stiff. Looks like she's not happy about something. I hope they'll be able to retain their customers because the store has been around for a long time. Just needs a happier store manager. read more

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The line to pick up prescriptions is crazy long! I was in earlier but my prescriptions weren't ready( received a text that they were) and had to come back. 10 people in line. read more

CVS Pharmacy - Long line to pick up prescriptions. - Drugstores Near Me - LAGUNA NIGUEL, California

Most employees very helpful and pleasant. One employee behind the pharmacy window is a huge exception.... huge. His name is Shannon . He is unpleasant , rude, talks over you when you try to ask a question, very unprofessional looking, poor self care . He even makes looking up your name difficult . Do yourself a favor .......If he's working the window, turn around and come back another time or ask for someone else to assist you. read more

This CVS has very good customer service. The store manager is named David and he truly cares about his store and creating a great experience for his customer. We had a large photo order that needed some adjustments and David went well above the call of duty. If you're in need of anything - I would go here and ask David for any help needed. read more

This location is the worst nothing is ever ready on time and long waits. I don't know if they need more staff, or to reevaluate the the staff that they already have but this is disappointing. read more

The CVS on LaPaz was a great amazing store. I was in there every day to buy something, whether there was lottery tickets, or groceries . One of their vendors parked in front of the handicap spot and I went in and confronted him about that told him it was against the law and he didn't give a shit and he was carrying a gun and the store manager was laughing blah blah blah. So I kept on going there once or twice a week to get my prescriptions today. I went in there. The gentleman didn't give a shit about me. I asked him about Flonase. Was it locked up? Can you come over and unlock the case he didn't follow me. He just kept on doing what he was doing. When I walked out got my prescription picked up. He didn't even fucking look at me or acknowledge me didn't say thank you goodbye not even to fuck you. I went to Aliso Creek store. I transferred all my prescriptions to that store. Everyone was friendly nice was willing to help me she unlocked the case for the Flonase immediately didn't treat me like I was a piece of shit. I was amazed the difference from management style from LaPaz to Aliso Creek. You need to fire that manager, all she does is smoke out in the parking lot and she works at a health food store. She sits out there and smoke cigarettes and works at a health pharmacy. Goodbye. read more

The worst CvS !!! Horrible customer service. Manager Jovan and staff Richi was the rudest . Jovan was unprofessional and he made racist comment. Did want to help Me with my transactions and he told me to leave the store. This place is very messy and unorganized.,Bad management , Jovan is a bad manager!!! read more

I can't believe how dissatisfied I was at CVS today... unbelievable. Picking up my prescription and purchasing a few other items, I put my CVS card in front of the cashier at the pharmacy, her name was Rose and she said I don't need to scan it. It shows up on my screen I said, please scan it for me, in the past. If you don't scan the card, some of the discounts do not register. She said." no I am not going to scan it., I don't need to scan it" I could not believe what I was hearing. So I said one more time will you please scan it just to make sure. She said." no I don't need to scan it." What I should've done next is talk to a manager but being in a hurry, I left, got into my car and realized that the 35% off coupon was not applied to my purchase . I can't tell you how crappy that service was and how crappy I felt driving away . Come on people lets up our customer service game .... You lost me CVS La Paz. read more

Terrible pharmacy experience. I am a healthcare provider. I had to go in with my mother to help her pick up her prescription because they were very rude to her earlier in the month. Her doctor wrote her a prescription and they failed to acknowledge that they made a mistake by not providing her with the medication when she first came in. The person at the pharmacy blamed my mom for not asking for the medication and that it was her fault for not knowing what she needed to pick up. We called her doctor prior to our visit and they said the pharmacist should have given her the medication. They took no accountability for their mistakes. They are ridiculous and I hope others can report this pharmacy. Definitely do not recommend. read more

Awful customer service! Came in looking for a Halloween item the website stated was in stock (I had previously come in for the same item 3 days prior and was told to check back in a couple of days). I understand items don't always get stocked same day... So here I am again today and Tiffany has an awful attitude. Didn't greet me or anything and as the employee in the front informed her what I was looking for she simply said "if it's up in the rafters I can't get it!" I wasn't expecting her to get it, I was going to ask who could give me a better idea of when the load would be worked through...i was told to come back and see the store manager and I will. Hopefully, he will have a better attitude read more

Worst opener this morning. This man pretended to look on his phone to pull up my photo order that was ready for pickup, and quickly told me my name and order was at the wrong location. And shood me away. Then when i said the order says it's at that location (pointing to the address on the front of the store) he said i was wrong. Asked me a million times what my name and order was. Pulled up someone else's order and asked me to pay $20 for it when i already paid for my $2 order online. I just said let me speak to someone else. After 15 minutes of wasted time, manager comes out, and now the opener comes with my order. Im sorry but WORST CUSTOMER SERVICE EVER. Why make problems out of nothing? It was not that difficult to begin with. read more

I set up my prescription at the wrong CVS location, and the pharmacy tech promptly assisted me with reassigning it to the correct one. So convenient and friendly! read more

the pharmacist paged me over the intercom that my prescription was ready. When I got to the register the tech told me he could not release it to me without the pharmacist and the pharmacist just went to lunch. Get it together people. read more

I went to CVS to refill a prescription and had a great encounter with every CVS employee other than a worker named brei. She was awfully rude towards me and gave me a major attitude. I am just trying to refill a prescription It did not seem like she knew how to work the system. I think that the employees need to be relooked at. read more

Who locks Mucinex then has your employee get pissed and speak to everyone in a short snappy manner when you have to press a button for them to unlock it with a key? The guy was so rude to the man in front of us who asked to open it and we needed to access it too. The employee acted so annoyed and huffed and puffed. Then doesn't give you time to see which one you need then says, "press the button again when you pick one." Then rushes off. Holy cow. People work in customer service who have absolutely no customer service training. Everyone has been so rude today. read more

This place sucks. Getting a prescription filled is an absolute disaster that takes a dozen calls and back and forth with employees that couldn't care less. Additionally, I received a prescription that requires injection. When asking the pharmacist how to properly do the injection (which I have never done), they told me to look it up on YouTube. Pretty sure that's a violation of whatever policy they have when they give you drugs, but again the employees here don't care about customers at all. read more

This CVS sells gift cards that have the security code scratched off. Hector, the cashier who sold it to me should've checked to see before I purchased it. I did not know I should've looked myself before purchasing. I know now! $150.00 Nike gift card to be exact. Where is CVS Laguna Nigel's employees work ethics? I also got in touch with Nike and no one is accepting responsibility. Be aware Senior Citizens! read more

Stopped at this CVS because it was near where we were having dinner. It was deserted ... not very inviting. We were looking for KN-95 masks, but they didn't have any. read more

RETAIL REVIEW (the pharmacy does just fine with the exception of one female pharmacy tech who is barely able to operate the cash register): CVS regularly practices price gouging on essential items. I bought generic Claritin (Loratadine) 10 mg at CVS - gouging at $9.99 for TEN PILLS !!! Albertsons charges $6.99 for #60 and Amazon charges $6.97 for #10. Who's ripping you off??? Let's review: CVS - .99¢ a pill Albertsons - .15¢ a pill Amazon - .07¢ a pill So - conclusion: CVS is ripping off their customers. This isn't the only instance of CVS price gouging. It's throughout the store. They also tend not to carry popular items ... bad selection. The CVS manager appears to take glee in moving items around in this particular store on a regular basis, which is NOT friendly to elderly customers. CVS cares more for their bottom line than on providing quality items at a reasonable price. Choose wisely ... CVS is where you throw away your money and who can afford this nowadays ??? Color me DISGUSTED !!! read more

CVS Pharmacy - Loratadine 10 mg pricing: Albertsons #60 @ $6.99; Amazon #100 @ $6.97; CVS #10 @ $9.99 - PRICE GOUGING - Drugstores Near Me - LAGUNA NIGUEL, California

This has to be the worst Place ever for prescriptions. I am now gonna move my scrips an additional 5 miles away just because this place is such a pain, you need a prescription just to deal with wait. Do yourself a favor get prescriptions ELSEWHERE!!! Or come back here and see I told you so! read more

Atrocious service. Took time from work to get Covid booster. Waited 15 minutes in an empty vaccination line while associate helped another person. When she came over, she asked if we had an appointment. We were walk ins. We were told to go make an appointment. Again, no one in line and she could have easily told us that when she saw us waiting. Will not be back to this pharmacy location. Disappointing. In contrast, the Aliso location - walked in, helped immediately...all boosted up. read more

. I went for a flu shot that took over an hr while the pharmacy personnel are running around like chickens w their heads cut off! And it's not because they are a busy location.... No it's literally because of how disorganized they are it's atrocious! Working the way they do ... like of course there's long lines it totally makes sense. Every single time I come in for a prescription there is a long wait and an issue. I'd rather go to the DMV than fill prescriptions here. At least they're more organized than this circus. I constantly see other customers rightfully annoyed when interacting with this bizarre pharmacy operation. I constantly witness workers giving false info like last time the person asked for it to be sent to a 24 hr pharmacy and they said they don't have those?! Uhhh it's obvious they are sooo poorly trained. Why is it the couple of times a dr has messed up and sent it to CVS inside target (both off of La Paz) these issues rarely pop up! It's just every single time there's a super long line. Iit doesn't matter if you go when ppl get off work, or mid morning, or early afternoon or late evening it's always chaos. Or when I come in because I got a text from them saying script is ready to pick up... I proceed to wait in line to finally reach the front and them to tell me it's not ready and they don't know why they sent a text...!? Great so now I'm late AND I don't have what I came here for.. What really pushed it over the top is I showed up today close to closing it it was like 2 min to closing and I walk-in and they've already closed it down... the pharmacist saw me I saw her and she just left the counter. Didn't even attempt to help me it would have taken literally a minute. Ugh . read more

Upgrading from a 4 to a 5. Unparalleled customer service. Best pharmacy I've tried. Check their in-store circular to see what is on sale. They sometimes run special offers for Claritin and Benadryl. Also, they offer Extra Bucks on Zyrtec periodically. Extra Bucks programs enable the consumer to buy CVS merchandise. Their cosmetics department is great. Lots of nail polishes and other types of cosmetics. People working here go out of their way to be nice. Plenty of coupons print out on your receipt when you use your Extra Bucks card. Once I get a chance, I plan to take a photo of the storefront. My favorite pharmacy; the pharmacists and pharm techs know what they're talking about and give good answers to my questions. read more

CVS Pharmacy - Drugstores Near Me - LAGUNA NIGUEL, California

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This CVS is clean and convenient! The only staff member I really encountered here was friendly and helpful. I ran into this location for some aspirin and was greeted with a friendly "hello". I asked the sales associate where to go, and she quickly pointed me in the right direction. This store was clean and organized. Although I didn't spend much time here, I noticed the Pharmacy and Photo Center seemed quiet which is really nice! When my items were being rung up, the same helpful employee (I think her name was Herminia) smiled and asked, "Did I give you the correct aisle?" And of course she had. The only problem I had was with her manager who saw that her line was getting really long and made no attempt to help her. I had the desire to give him a few choice words. I was helped so quickly that I'd come to this CVS for the convenience and good service alone! read more

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This is simply the worst pharmacy on the planet. I don't know how an operation like this can be managed so poorly. It actually gives me little confidence that I'm being dispensed the proper medication. My favorite story is that I called the pharmacy on my drive over to confirm that my prescription was ready because it never is - the automated response told me to hold and that they would be right with me. 20 minutes later I arrived at the pharmacy, still on hold on my cell phone, because I wanted to see what possibly could be preventing a live human interaction. I got in line, waited another 10 minutes or so and when I finally was seen by the pharmacist, I asked why they didn't pick up the call that was on hold. She told me that no call was on hold. I held up my cell phone to indicate that I was indeed still on hold. She then glanced at the phone only to see a blinking light indicating that someone (me) was on hold. This is just one of many disastrous customer service experiences at this place. Perhaps this is just yet another realm of modern life that would benefit from a technological solution to make for faster, more accurate transactions. read more

the worst CVS i have ever been to. i turned in my disposable camera in the beginning of february and i still haven't got them back. i called both the store and CVS company in hopes to locate it but it has just turned into a massive game of telephone. either telling me to call the store i dropped it off at, call fujifilm, call the post office, etc. called this store a few weeks ago on 4/9 at around 8PM and the lady i was speaking to was very rude and kept hanging up on me, the third time i called back the call finally didn't "disconnect". said she would get back to me about whether my disposable camera was still at the store but i have got NO response back. TERRIBLE customer service, TERRIBLE photo developing service. save the time/effort and go somewhere else for everything, you'll be happier trust me. bottom line, these workers should not be working with customers if they clearly don't want to deal with them. read more

Today, I used self checkout at the main register at CVS La Paz store. After paying for my items left to go back to my office. I suddenly realized that I left my $40. cash back from my debit card at the machine. I called the store immediately and fortunately Janet checked the checkout machine and saw my cash. I returned immediately and we confirmed I was the correct patron. Big thank to Janet! Honest and efficient employee CVS! read more

If I could give this place 0 stars, I would. The people here suck. Save your time and anxiety and go to the cvs in target in Aliso Viejo. The pharmacy out of the trunk of the guy's car in the parking lot is a better pharmacy than this pos. I can't say anything good about this place. Anywhere else is better. read more

What a disaster this place has turned into. I went in for a quick in and out experience but that was far from true. The ONE clerk was at the far end of the store utilizing this new system that they have. So I waited in line so she might tell me where the batteries were. In the end she couldn't actually walk me over to the batteries but pointing me in the general direction and I meandered around and finally found them. 10 minutes later I was looking for another specific product and after wandering aimlessly throughout the store which is quite large, I was unable to locate it ... so I had to go back and ask her. Once again she was with a customer so I waited and then she said I don't know where that is. Another employee showed up, but he didn't speak English very well and he was unable to understand what I was looking for. He did ask for a photograph of the product but I didn't really have one handy. Anyway I would think that you would be able to put it into the system to look up Location. Nope. So back I went to just search for the product by myself. 20 minutes later I found it at the very bottom of the shelf in the corner. Why would the store not have anyone on the floor?? Literally that little lady was by herself for most of the time I was there. I think it's just ridiculous. If you go I hope you know the layout of that store because otherwise you will never find anything and nobody is there to help you. On the check out they didn't have any $20 bills and had to go searching that added another 10 minutes. I usually am so relaxed about these things, but this store , I had to give a review that was honest. And it's not good. Hire some more people! read more

I honestly don't know why they have cashiers if they make you use self checkout all the time. This location is run horribly. I don't like using self checkout here because I have a lot of coupons on my account. I don't understand how you can make a big deal of actually ringing up people if you're already at the cash register. Much nicer CVS's in the area, please save yourself time and a headache by going to ANY other CVS anywhere else. I wish I could give negative stars for how horrible their customer service is. read more

Absolutely UNACCEPTABLE!! I dropped off my son's epi pen prescription and they stated that they were out of stock and that I would get a call in a couple of days. I just now called and they don't have any prescription on file for him. THIS IS A LIFE SAVING PRESCRIPTION! HOW DO YOU LOSE SOMETHING LIKE THIS?! read more

I wanted to just give a shout out to Nelly. She is the reason I shop here. I hope their corporate offices know she is a gem. She has been working at this location for years. There is never a time that she does not greet you with a smile and is quite funny when you get to know her. She will always go out of her way to help you. I may not always have the best experience at the pharmacy, but I have noticed the management and lots of changes in the last year, definitely for the better. The remodel is very nice too. read more

I came with my wife to buy products for her I got thirsty and bought a Starbucks coffe drink I paid for it and drank it in store. I asked Linda a older haggered lady cashier if she could put the empty can in the trash by her. She became very rude and told me if wanted to throw the can out I could go outside. I stated to her that if I have to go outside I will not be buying anything here. Linda is not the kind of person who should be working with the public. read more

I shopped at this location (La Paz) and couldn't find anyone at any of the numerous check out stands. Over in the front corner I saw 3 employees standing together. I asked if someone could check me out and was told that no one was available but I could go to the self check out kiosk. I stated that I was paying cash & would prefer to have someone check me out. The response I received was "you will just have to wait". Crazy! I left the items I wanted to purchase & left vowing never to return to this store! read more

Bianca was SO sweet today with our child getting a flu shot. She was kind and patient and we are VERY thankful!!! Btw they carry preservative free shots!! Thank you again Bianca! read more

How is it possible to have one person with the same exact prescription from month to month and still screw it up? Well...this CVS has managed to do it every single month for over 2 years. Either missing meds or less than what was prescribed. It's always excused with explanations that don't make any sense. Tired of this chaos and will be using another pharmacy. Of course this review is ONLY FOR THE PHARMACY! read more

Compelety unacceptable, long lines, no help this is the worst CVS in town it is completely mismanaged. The Cashier couldn't get my CVS number right barely spoke english also i asked her, so your the only one here she said, "yes besides 2 supervisors" this was on a tuesday around 7pm, who were no where to be found to back up the line. read more

CVS Pharmacy - Drugstores Near Me - LAGUNA NIGUEL, California

This CVS store really sucks. Close the pharmacy at 6:00 PM? I arrived at 5:50 PM and the pharmacy staff were streaming out the door. But that's not the big picture. The pharmacy is there to provide some level of service, but the system is ruined since CVS has acquired virtually every drug store in the area. They don't email / call when a prescription is ready. Why? Well today I found a number and called and was told that they hadn't called because it wasn't ready. After a week? These people have dropped the ball. Really. this CVS store has lost the picture. I suggest followers try a different drugstore. read more

DO NOT GO HERE. This is my first negative review but I felt compelled to help humanity and ensure you do not drop off prescriptions here. I waited 30 minutes in line....at 6:40pm on a Tuesday. There was 1 pharmacist on staff and I learned this is the norm at this store. How do you have 1 person handling inbound customers during the peak time of the afternoon???? I'm now leaving to a queue of 7 people behind me. I only pray that their medications are not time-sensitive... read more