They resolved my problem obtaining refills from a mail order pharmacy plan manager, refilled all prescriptions and arranged a vaccination I had been trying to schedule using an app. Ver helpful, especially pharmacist Dr. Anna. John R. read more

So EXCITED this location is open again after the horrible fires. Let's go support them. They are having an opening party tomorrow starting at 9 am. Everything is clean and stocked ready to go. I will definitely drive up to support them. Went and bought some items. Friendly store manager invited us to the opening party. The parking lot was closed but looked just repainted. read more

It's open !! And has groceries too. Wider aisles lots of stock . No waiting in line for pharmacy!

Open! Grand Re-Opening 9/19/25! CVS had a soft re-opening about a month before that. Full-Service Pharmacy and the store looks beautiful! read more

CVS Pharmacy - CVS Grand Re-Opening in Pacific Palisades! - Drugstores Near Me - PACIFIC PALISADES, California

Go elsewhere!! Someone is going to DIE due to the pharmacist's neglect regarding allergic reactions. They have NO understanding of allergic reactions and anaphylaxis yet dispense medication?!?!. The pharmacist told me they couldn't be bothered to check if the medication I was picking up had ingredients in it that would cause me to have anaphylaxis. I was told to take Benadryl if I experienced a reaction. Anaphylaxis cannot be stopped by Benadryl!! Completely negligent advice. This place is the absolute worst. Clearly, they are uneducated and should not be dispensing medicine. They're going to get someone killed. . And the way they speak to customers is awful and rude. I see a lawsuit incoming. Will NEVER go back here again! read more

pharmacy staff are incompetent to a degree that is genuinely startling. have been here three times now for different prescriptions on different occasions, and they are incapable of filling a prescription in a reasonable and timely fashion. the staff are completely misaligned and usually offer conflicting information, often resulting in prescriptions being delayed with no notice and no solve. in addition to being clueless, the staff are rude, dismissive and don't seem like the care at all about their clients. the palisades deserves better. read more

Worst pharmacy ever! The uncaring, sadistic and inept staff and management are going to kill someone. I've shopped here over 50 years, and since Amy has run the pharmacy I've seen it devolve into lawless chaos with truly shocking actions and HIPAA violations by staff. It's despicable these haughty heartless psychos with doctorates don't understand deadly withdrawals and literary refuse service whenever they feel like it, selfishly choosing laziness, incompetence, hostility and negligence instead. It's like pulling teeth dealing with any of these idiots; they need to be pressed and argued with in order to get your prescribed pills. The continual denials I've experienced here are in blatant violation of law clause BPC 688, and they are attempting to use "Corresponding Responsibility" flags to do it, though not a single item on that California Pharmacy Boards list applies to me, who has used these very common drugs for years, same doctor, same CVS pharmacy, a full decade. I have often been treated and lectured like an addict and criminal for trying to obtain drugs at my regular refill times, with many employees absolutely refusing to process my doctors legal, valid escript-exempt faxes, which have been sent to these morons the same way, from and to the same place, for ten years straight. These meds cannot simply be stopped; my body is totally addicted because I've used them so long, and even missing one dose can cause my blood pressure to go as high as 180/120, my arms to go numb, with nonstop puking and dizziness, putting me at risk for a heart attack. I've often been unable to even drive myself home or work, several days straight. My doctor has even called them countless times, asking "Why aren't you filling my patients prescriptions?" They jumped for him, but to me they are truly rude, nasty, condescending and ignorant. Hana and Mike are their best, but manager Amy and pharmacist Amanda are especially out of control, but nobody in the company seems to care whatsoever that they are risking lives on a daily basis with their dangerous "can't be bothered" attitude. They love to keep pointing fingers at me and my doctors office, so then why is it the pharmacy I've used instead this past 8 months I haven't had a single issue with, they always have my orders ready on time and have never questioned my physicians faxes, plus, I pay $9 instead of $300 for a months supply of my most expensive med? When I finally made an official corporate complaint, I was referred to CVS District Leader Daria, who could not have been less helpful or empathetic. She absolutely took the side of her employees, refused 5 times to give me her email then provided one that didn't exist, and said that "faxes need to be done a certain way," so Amy has to handle them. My doctor always sends my prescriptions midday - during Amy's shift - so why is it literally never ready when I come in 8 hours later only to be told "We haven't heard from your doctor," which is always untrue once they actually check their faxes? Seems that Amy deliberately ignores my doctors transmissions, leaving them untouched when she clocks out, and for some reason the other pharmacists who make $70 an hour and up don't know how to process an escript exempt order sent the same way ten years in a row. When I attempted to resolve this issue with her over the phone, then, in person, I was, in clearly punitive retaliation, trespassed from the store, the cops were even called (risking my life and well-being, again) even though I said several times, "I'm leaving." They even tried to serve me with a bogus restraining order when I never threatened anyone and didn't even raise my voice. Amy called my doctor saying they wouldn't accept prescriptions for me any longer, and, one of their employees even stalked my social media for three days straight and, when questioned in a direct message, said she was the police. I have a screenshot of that. Impersonation of law enforcement is a serious crime, and that offense is a misdemeanor which carries a penalty of up to one year in jail. After shockingly unprofessional and unacceptable behavior by Daria I was escalated to some dude named Joe, who was a bit nicer but really did nothing except read the "Corresponding Responsibility" list to me, which I literally had in my hand and had submitted with my complaint. He talked right over me when I tried to say I've read what he's reading to me no less than a dozen times, plus 150 pages of pharmaceutical law. Due to rampant negligence and malpractice, CVS has thousands of disgruntled victims, tons of lawsuits, an F rating and over 400 pages of complaints with the Better Business Bureau. And on Yelp, their average number of stars for all westside Los Angeles locations is only one star, the worst you can get, with tons of upset patients stating they wish they could leave zero. read more

This is probably the worst pharmacy you can find in Los Angeles. It's been 20 minutes on hold and No one is answering the phone. Can't en find out if my prescription got transferred or not....super annoying!!! read more

CVS Pharmacy - Drugstores Near Me - PACIFIC PALISADES, California

Came here a few times and had pretty good experiences. Store is very clean and well organized; staff courteous and helpful; waiting lines yes but they seem to go fairly fast. read more

CVS Pharmacy - Clean isles in store - Drugstores Near Me - PACIFIC PALISADES, California

See all

I came to the CVS with my babies and toddler in hand. They had boarded up the drop off area with cork board so weird, so ugly. Where am I. Is that necessary anyhow shout out to the SHADY PHARMACIST LAUREN. You literally saw me go from line to line with my kids for almost an hour at 10am to get my prescription and you told me to come back before closing I knew you were lying so around 4pm I called into CVS to see if my prescription was ready to be picked up and the system told me it would be ready on Sunday! Wow Thank you Lauren the shady pharmacist. What a nice human being you are. You literally saw that I'm a mother with children and I had already been there for probably an hour just waiting in line to get to the correct window. All to talk to a SHADY pharmacist like you. I really dislike people who think they are slick and can get away with lying. I called in again to the pharmacy and guess who answered the phone the shady pharmacist Lauren when I told her you told me my medication would be ready before 6pm now it's saying tomorrow she quickly again thinking she's so slick said 'oh it went into the queue I'll have it ready for you.' Wow thanks you just counted 30 pills and put them in a bottle. Is that what they gave you a doctorate for? Common human curtesy is hard to come by these days. read more

This is a fine drugstore and a fine pharmacy but I wanted to write about what happened today. I realized in the afternoon that I had lost my wallet yesterday afternoon. I called the store and they had it in their lost & found. What a relief! I just picked it up with all the contents intact, including cash and credit cards. I must have left the wallet on the pharmacy counter so it is the personnel there and in the drugstore that must be commended for their honesty and the best business practices. Thank you!!! read more

Getting thru this pharmacy on the phone is horrible. They just pick up the phone to say "I have two ahead of you" and they rudely put you on hold. No greeting nothing! They must hate their job horribly. I am still on hold been on hold for 20 mins and still counting. read more

If I could give the CVS, zero, stars I would. The motto for the store should be "we don't care". I've been on hold with the pharmacy twice for a half an hour without them picking up. I'm sorry I don't care how busy you are, you have to be able to pick up a phone call over a half hour., I can't believe there's that much of a backlog. Three times I tried to get through to the front desk for the manager and the phone literally rang for 10 minutes with no voicemail and no one picking up. I am going to go there and get the district manager's name and file a huge complaint against the store. It's really pathetic and there's no excuse for this terrible lack of customer service. There's a pharmacy at the block me that's more expensive, but I don't care, they will actually pick up the phone and I'm switching all my business to there, I would suggest nobody shops here for any reason. read more

I'm so glad this CVS is here! The staff is actually super nice and the place is stocked well. I didn't read the negative reviews but this is a great CVS so not sure what the downers are all about! read more

I wish there was an option to use ZERO star for this pharmacy. I understand that most CVS pharmacies have barely two stars due to their poor customer service but this branch in my opinion is the worst. And I am just referring to the people at the pharmacy section and not the entire store. Don't these people have a regional or district manager to answer to ? Or the higher management don't see or hear about their performance? Or they just simply don't care. I guess just enough revenue is coming and or they are not worried about competition. The way these people treat you over the phone or behind the counter I prefer not to ever get my medicine there even they are the only pharmacy left on earth. Shame on you guys with your service read more

They are open late but the pharmacy is not open as late. No one seems to want to help.

The worst CVS I've ever been! And while i could walk there, since is a few blocks from my house, I'll drive to SM just so I don't have to deal with the Pacific Palisades staff. I had problems there many times with the pharmacy ( ex: didn't wanna take me in for a walk-in flu shot, even when their website says to do so!), with the staff while asking for hep, and specially with the picture department (many times I sent pictures through their online system, got a email back and the pictures were not done! One time, they did the same pictures 4x and blame me, for sending multiple orders, which I didn't). And while one of their manager really tries to help, there is another one, that is rude as fuc*. read more

This is the worst CVS ever! They don't answer in the phone for general questions, and forget about the pharmacy they'll let the phone ring 15+ minutes before they answer, probably hoping the caller would hang up. The employees, although put in a specific department, do not know anything about that department. Maybe I'm being too harsh, but this is the truth. CVS on Swarthmore, Pacific Palisades, really needs to step up their game! read more

Literally the worst of the worst. The service, the Attitude- do not come here! The rudeness level is crazy. Deborrah is a literal nightmare and so rude to the rest of the staff! read more

You will risk your health if you attempt to get your prescription filled here. I had an important prescription sent here, two weeks later it was still showing "in process" status. When I called the pharmacy, I was informed that they didn't have the medication, hadn't had it for months and didn't know when they would have it again. Did not bother to inform me and I waited weeks. Truly unprofessional and with zero regard for customers. Avoid. read more

Can someone explain to me how a business that provides service poor can survive ? I've been trying to transfer my prescriptions out of here for at least a year, but guess what ? They don't pick up the phone either. read more

CVS Pharmacy - Another 20 minute Prescription line. - Drugstores Near Me - PACIFIC PALISADES, California

Absolutely worse CUSTOMER SERVICE. Who hires these people? Waited 30 minutes to talk to a manager about an order I had placed online for a canvas print. The orReceived email and text that order was ready to pick up. I needed for an event tonight which is why I printed it with them. The manager didn't even apologize and just told me that the printer was broken! Wtf? Why didn't you Call, email or text me that before 9pm? Never coming here again! read more

CVS Pharmacy - confirmation order was ready to bad printer was broken for 3 weeks and my print was actually not done. - Drugstores Near Me - PACIFIC PALISADES, California

See all

Nothing against the CVS itself. The people outside are just frightening. Everything is locked up, I wouldn't feel comfortable going alone as a woman. The pharmacy staff is nice though. read more

There's nothing quite like waiting in line for 10 minutes just to be told the prescription-- which you got a confirmation for via text FROM the pharmacy the night before-- just "isn't here." I'd already gone days without it so of course I stood there and cried. So fun. It had gone through fine on my Doc's end and I had the confirmation texts from CVS to prove it was there. I'd already had issues with them for under filling a controlled medication a few months back which resulted in me not having my meds for over a week. They had claimed it wasn't their fault and I had believed them. Now I'm pretty sure they're just incompetent. I explained that it's not as simple as picking up the phone and calling my doctor. I get my prescription through an app service with no number to call. So I just had to send an email and wait and wait and wait. Sufficed to say I will not be going back here ever again. read more

Great workers on the floor and at the pharmacy. Very friendly staff. I wish it was closer but I also don't mind the drive because they have what I needed. read more

Horrible. Amanda and Emil very rude and they rushed me to buy saying they will close. It was 9pm and the store closes at 11pm. I will do a formal complain. Felt very wrong. read more

This place sucks!!!!! What's the point of being open if you don't stock your shelves. What a waste of space. read more

CVS Pharmacy - No feminine products - Drugstores Near Me - PACIFIC PALISADES, California

1 week update: me: Hi I'd like to call in prescription for patient Edith Pharmacist: Why dont you just fax it in Me: My fax is not working at the moment Edith: yeah,sure, I hear that all the time Me: It's not fun for me to sit here and wait 20 minutes for you to answer the call either Edith: that's why i am telling you to fax it Me: I just told you my fax is not working. Edith: Who's the patient. The time it took for this back and forth, I would have been done calling in the prescriptions and she would have moved on to the next caller. So if you ever wonder why they take so long to answer, it's because they are too busy being snarky and passive aggressive. I am assuming CVS does not record their calls for quality checks because if they did, they would have had a major turn over long ago. Or, maybe pharmacists arent required to sign a code of conduct and there is no one to reprimand them for their behavior. read more

The current manager is awesome! They have everything we need and it is so convenient. From the pharmacy staff to the employees on the floor, everyone is very kind and helpful. I am very happy to have this CVS in the neighborhood! read more

Humongous parking lot & the biggest cvs in the area. Makes me want to skip the other locations in West LA and come here only. Tons of seasonal decor as well. Friendly staff. Tucked away off Sunset Blvd. but still pretty straightforward to find. read more

The whole entire pharmacy including some pharmacist called Angie or something like that and the manager, seemingly some guy named Orlando who tells you the registers are closed when they can stilll be used, are a bunch of losers. They send you home if you come in an hour before closing with some excuse to come back tomorrow. They are sloppy and lazy and respond with false reasons why they can't fill your order. Disgusting. Is there an overseeing entity that governs what pharmacy's can get away with? Would like to report them. read more

This is the worst CVS I've ever been to and its in beautiful Pacific Palisades. It makes no sense. None of the people that work there are professional helpful or nice. And there are boxes piled up all over the pharmacy and photo section, and throughout the store. It looks like a hoarder manages the store. We always go to the Malibu location even though it's 20 minutes away just because it's nice and clean and organized. Pacific Palisades deserves better than this. CVS corporate would be horrified to see this. read more

Wow !! I surprised Cvs palisades got an average of 2 stars !! I'm only giving them one (1) star! How difficult is it to follow through and do what You say ypure gonna do ?! I am so tired of going into CVS and them not having my prescription ready! They're not reliable and I'm so tired of the same old thing!! I will be buying my drugs from another pharmacy I'm done with CVS!!!! They've had a bad reputation for years! Prescriptions not ready the drug drugs given out!! DONE read more

I wish I could say anything good about this CVS, but I can't. at this point I usually call my prescriptions in at the CVS closer to where I work so I don't have to deal with this circus. Is horrendously managed and it takes forever to get prescriptions filled. Out on the floor it's impossible to get someone to help you. It's a shame because we really need this branch. Update: AFTER writing this review , after coming back 4 times, they filled the prescription and were ringing me up. A young pharmacist walked out and said to her co-workers "bye! I'm going to lunch". About 20 seconds after she walked out the woman at the register informed me that that woman was the only person licensed to do the required consultation. Therefore, they could not sell me the medicine. I told him to catch her quickly. They said they can't. I said can you call her cell phone and ask her to turn around. They said no. they told me to get the store manager. I got the store manager and he simply had no idea how the pharmacy section of his store worked. He asked them "can't you just sell it to him? He's been here four times." They told him they can't. An amazing experience. I will never EVER be back. I went to the CVS on Santa Monica boulevard and they filled the prescription in 15 minutes read more

This cvs is better than some think, I stood in line & watched this lady beret a brother in the pharmacy dept named Micheal, bc her prescription that was order the same day would take 20 mins. He was nothing but nice with her even after the lady disrespected him I love the pharmacy there's alot of good ppl work back there read more

Spoke to very rude woman in the pharmacy today. She was adamant there was no such thing as the Noravax COVID vaccine. She said "That isn't a thing." She had a bad attitude as well as being wrong based on CVS' own website. read more

Don't think my showing up right when the pharmacy at cvs opens up you'll get any better service !! Just because you get in when it open doesn't mean your wait is any shorter. 2 scripts and the wait time is an hour! REALLY!! The cute gay pharmacist has a mouth on him ! Not good for business !! No lines and no peeps .... an hour really !? Sad Wow !! I surprised Cvs palisades got an average of 2 stars !! I'm only giving them one (1) star! read more

CVS Pharmacy - Drugstores Near Me - PACIFIC PALISADES, California

Lazy pharmacists, went last night to fill a prescription and was told 1 hour wait which is normal, so I said I will come back tomorrow to get it instead, came back this morning to the same hour wait, and all they will tell you is "sorry". Better off going to a family owned pharmacy. read more

Probably the worst pharmacy. Under staffed, long wait times. Had to wait for atleast 30 mts on hold just to get the prescription transferred and get a confirmation that medication exists in their store. Try avoiding this read more

There is always a problem with my order. Not organized. Staff is over worked and under staffed. I am sure mistakes are being made and people have died because of these mistakes. read more