This review is only for the checkout person, Elvis. The store was overly packed, and honestly, I couldn't get help to locate a few items. I finally walked up to the front checkout area, and I must have looked like I needed help. Elvis was between customers and asked me, what I was looking for. He smiled SO genuinely and kindly. He quickly and succinctly told me exactly where my item could be found. Thanks, Elvis! You're awesome! read more

*If in case you want a passport photo you need to make appointment * very bad experience here don't come here

I wanted to give a shoutout to Ulises for always having a great can do attitude and service always with a smile!!! Great job always Ulises!!! You and all are appreciated!!! I also wanted to appreciate Chester and Eliana for ALWAYS being very helpful!!! People? This store has awesome workers!!! I love it here!!! Jim H read more

CVS Pharmacy - You Rock Ulises!! Great Job!!! - Drugstores Near Me - PALO ALTO, California

This store has decided to close the back entrance to the store that has the only available parking lot. They have the most and worst decision to close that interest because of the elderly who are able to park there and walk through there. There's no parking in the front on the main street so be aware also. It will take you about 30/45 mins to find parking near by due to this decision. read more

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Went here at 1 PM on Saturday to pick up something for work. The cashier with all the piercings and spikes in his face needs to be retrained. He's beyond rude and has no manners whatsoever. I was talking to my boss on the phone and indicated that I was using Apple Pay. He told me to get off the phone and go to the back of the line. I proceeded to hang up the phone and asked him. why is he giving me such an attitude. He didn't have an answer for me. Being in Customerservice myself this is unacceptable. If you don't know how to talk to people, you shouldn't be working environment you have to interact with them. read more

I've been a regular member of this pharmacy and have had a fairly positive experience with their staff. They're typically patient and take their time to go over all the prescriptions. In terms of the store itself, the inventory is definitely not one of the best across the bay area and leaves a lot to be desired. read more

This CVS has gone downhill over the years. Very poorly stocked, merchandise left in crates around the store, and the employees appear overwhelmed/overworked. Store morale and management needs to be addressed. This used to be one of the best CVS stores around. Sad state. read more

The pharmacist who spoke to me was rude and actually was yelling at me. This is not my regular local CVS. But I had to go here to pick up hubby's RX's since he just got out of the hospital there in Palo Alto after having major life saving surgery. So I didn't need to deal with an uncompassionate jerk of a man. It was the last thing that I needed to deal with. He just adds more cruelness to the world. This was on 2-8-26 in the afternoon. read more

Today I went in for a prescription. The poor workers are over worked but still providing great customer service. My prescription was 90 dollars all though I have full coverage insurance it was not showing up. I said I would just pay for it since I was in pain the employee did a few things and was able to get me a great discount. All the employees were great and there were some customers who weren't very patient but the employees helped them the best they could will definitely come back read more

The workers are depressed and have low energy, not very eager to help. That's often a reflection on management. Take Trader Joe's for an example, this was the opposite of that. read more

Agree with all prior reviews; workers are overworked, depressed and overwhelmened. As a result, they cannot find prescr. medicines they themselves confirm over the phone that they have ready for you I was there one hour waiting for i prescription, after taking all precautionary steps. Do not plan to return there. I see Michelle and others and exactly the same experience. read more

I was picking up my prescription, have a GoodRX coupon that reduced my cost by $4. Clerk and pharmacist annoyed when I asked about it, repeatedly emphasized that it's "only $4", almost not believing that I want that discount. $4 for some may be nothing; but for others, it's a lot. I was brought up to save and be smart, and never judge about one's ability to afford something. As a matter of principle, their judging pushed me to insist that they reprocess my prescription at the $4 discount that's published at on the coupon. Perhaps it's a generation gap, but my salary is likely well over ten times hers, and I care about the $4 discount, doesn't she? Why would CVS bother with the frequent $2 reward coupons that streams out on their printed receipts if people don't care about it? What upset me was the way the pharmacist and the clerk judged and questioned me, and then trying to trick me to accept it by lying that this is the cost from insurance deduction. What they don't know was that I am a physician. I know this prescription is not covered by my insurance. I therefore used the GoodRX coupon. Sadly, I will keep coming back to this CVS out of convenience. They virtually have a monopoly in our area. Whenever I can, I use my mail in pharmacy. read more

I can't say enough kind words about their pharmacist Ray. He is so understanding, compassionate and really goes above and beyond. It's so rare to find these types of pharmacists especially in places like cvs, Walgreens etc. but he has made this cvs a pleasant experience. Ray should be an example to all pharmacists on how you treat people and the type of care you put out to people. I appreciate his service and the care he provides. Everything Ray does and how he handles the care of the patient is what makes this cvs pharmacy a great experience read more

Just came from CVS on University and had to write a review about my experience in the store. The Operations Mgr "Maged" a kind and gracious gentleman who provided a wonderful experience to my husband and I when shopping there for some items. Interestingly, we had just come from a restaurant where our experience was terrible and thought that if they had had Maged greeting customers at that restaurant- life would be amazing walking through the door. Maged, keep doing what you are doing - you are making a difference. CVS - look after this guy. read more

I called the store looking for an item. Denise answered and said that they had them. When we got there. They don't even carry that item She never looked!!!! read more

This is a pharmacy in Palo Alto downtown. I guess, this is only a pharmacy there, so not sure how to compare it to others. It is a usual CVS pharmacy, you can get a sun screen, pain killers, travel size toothpaste, a gum and other stuff regular for CVS pharmacy. You can use your frequent shopper card there and get 5-foot long receipt. read more

CVS Pharmacy - pharmacy supplies on display in store - Drugstores Near Me - PALO ALTO, California

I'd give 0 stars if possible. The pharmacy consistently staffs one slow, inept, inefficient pharmacy clerk at the busiest times of day leading to absolutely ridiculously long lines and wait times to pick up a simple prescription. There are most times 7-10 people in line, with one clerk, who takes a minimum of 4-5 minutes to help each person. Meaning you're looking at an absolute minimum of a 25 minute wait if you go in anytime after 4pm. Typically it's much longer. read more

Tl;dr: The pharmacy made a mistake and I had to pay $243.20 for it. I went to get my COVID booster and flu shot. I've gotten all my vaccines previously at CVS for no charge, so I assumed it would be the same again. I checked in, they took me back, I got the shots. Only after the fact did they realize they didn't figure out my insurance situation. Turns out, I wasn't covered with my plan (Kaiser). But I couldn't give my vaccines back, so I had to pay for them out-of-pocket. The one redeeming part of it was the employee who tried to get me discounts, even suggesting to run me as uninsured, since I didn't have viable insurance, but the pharmacist refused to do it. So I was left footing the bill when it was their mistake. If they had told me beforehand that I wasn't covered, I would have cancelled my appointment. Instead I got trapped!spending a day's wages on an unexpected expense. I'm a broke teacher, and that is not a small chunk of change. And all the pharmacist could offer me were paltry "sorries" -- no solutions for THEIR MESS UP. Never going here again. Absolutely horrible. read more

I hate to leave a negative review, but this CVS is down right a one-star award winner. I travel to Palo Alto for work fairly often and as such I need to make runs to CVS for forgotten goods or snacks for my teams. Every visit something is incorrectly priced, rings up wrong, and requirements manual review. Half the time they still don't get it right and I need to physically show them the signs with the matching SKUs. Otherwise, it is a rundown CVS that is a mess. They'll have clearance stuff forever (I mean like Easter Candy at the end of Summer forever). The staff usually tries their best, but they have off days as well... read more

This CVS is alright. The store layout is very confusing and things are overall pretty dirty. I just could not figure out why the bath products were so far away from the deodorant? Things are also unfortunately understocked as well. Maybe there's a method to the madness. read more

Most of the cashiers and staff are younger people, which is fine, but they lack good communication skills as it pertains to customer service. Additionally, the haphazard sacking of items in bags, with no proper order is also a big no no. I go here out of convenience, but the overall ambiance of the store is just bad overall. read more

can I give zero stars? My prescriptions were sent here since my pharmacy closed and I've tried several times to reach this CVS and ended up on hold forever. All I need is 5 minutes about my account. Annoyed and Frustrated read more

Avoid at all costs for photo printing. I went to pick up an online order and the poor singular employee of the store was trying to manage a long line of customers so I waited for him to be able to assist. He kindly rung up my order but when I saw my poster I noticed squares on the side. He said I would have to speak to the photo manager. Waiting another 10 minutes I let Dolores know my concerns and she claims my image had the squares and there was nothing she could do. I am told to speak to another employee and show her that these squares are on both sides of the poster board and therefore couldn't be part of my image and she finally offers me a refund. I ask if I can keep three discarded image and she rips it up in front of me citing company policy. Biggest waste of 40 minutes. I will never return read more

Terrible store! Poorly stocked, with boxes of unopened merchandise stacked up in the aisles. The photo department is completely decrepit and doesn't work. Shelves are routinely bare of essentials. read more

No bathroom... and gives my parents problems they need an attitude adjustment. Messy on the inside.

Called before going in for passport photos. Once in the store I asked for help and I was told to wait. Nobody came to help I asked again and was told that they were busy and I had to wait. Finally got some help!. The photos weren't as clear as I've had in past at Costco for $16.99 not worth it at all. Do not come into this store for passport photos pretty disappointing. read more

They close the door at 6 to the parking lot? Many people are forced to walk around a block carrying all the purchases from the store which is a total drag. I think if I can find another place I will give up on this store because it doesn't care about the community at all. read more

The pharmacy literally does not answer the phone. It doesn't matter what day or time you call or how long you wait it is not possible to reach them. read more

The Walgreens in Sunnyvale always has a long line. The advice I got was to come early in the morning. So I showed up and asked for a flu shot and they said it was by appointment only. Anyway I popped in here at lunch there was no line and they got me a flu shot quick and easy. Thanks, CVS! read more

They didn't have what I was looking for unfortunately, but I love the location of this CVS. It's conveniently located in a fast-paced area where a lot of people get something to eat, relax, and have meetings. What I thought was interesting in this CVS was that the customer service here was above average. I walked in and perceived this customer being rude to an employee but she toughened it up and still kept assisting her. At the end, the customer was very appreciative of her. read more

CVS Pharmacy - Drugstores Near Me - PALO ALTO, California

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"the squeaky wheel gets the grease" place. I occasionally stop by this place to buy daily products, such as shampoo. Today for the first time I brought prescription from my oral surgeon after wisdom teeth removal. It was not good service. My prescription is really simple and no line at all there. I said I would wait for medicine and a pharmacist told me it would take 30 min. After 30 min, I went to a pickup booth and another pharmacist told me it would take another 30 min. I complained I had already waited 30 min, but she insisted it would take another 30 min. then I said ok. then, 5 min later, my name was announced and I got tablets. I hate this American custom "the squeaky wheel gets the grease". read more

Great CVS with wonderful store employees, especially during a time when the pharmacy is administering vaccinations and being on a busy street. The store was well organized and employees were willingly helpful while they stocked the shelves. Friendly employees managing a busy environment with a smile. We appreciate your hard work! read more

Got an automated message saying that a prescription was ready. Got there, it was not. Wait 15 minutes? Sure. 15 minutes pass, then 30. Pharmacists are moving like clinically depressed sloths on Thorazine. Longer and longer line of pissed off customers. One poor woman is manning the cash register, the rest of the staff are just...standing around? 45 minutes in, get prescription. Would you like to enroll in super saver mega CVS club? No. Would you like to enroll in auto refill? No. Would you like to talk to the pharmacist? No. Would you like to stand here until the mountains are ground into dust, as the husk of a long dead earth orbits the flickering remains of the sun whose life giving force has long since faded? No. Here is your yard-long receipt, please come again. read more

The worst customer service ! Manager is so rude and not helpful. I'm definitely not using CVS in Palo Alto again!

Leaving my current review below and thought I'd update. This pharmacy is literally the worst I have ever been to. I was told that my prescription authorization request would be sent over to my doctor from the staff yet it was not. I reached out to the pharmacy 2 days later because my refill was not filled and to my surprise they did not reach out to my doctor. When I asked why the person I spoke with couldn't tell me but submitted the request again or so they say. The expectation was that they would take care of my needs 2 days prior but clearly this pharmacy just doesn't care which just confirms my initial review. The staff in the store is friendly and conversational but the pharmacy is complete opposite. The staff just seems like they loath being there. None are very personable and each interaction with them is uncomfortable. I recently relocated to the area and in my old pharmacy the pharmacists were kind, carried on a conversation with you, and knew your name. The environment and staff in this pharmacy is one I would never want to subject anyone to and anytime I have to get my prescription I dread having to go. They also take forever to get your prescription to you and just move at the pace of a sloth. read more

Absolutely hopeless! Was told by pharmacy to wait 15 minutes & they'd call me when my prescription was ready. I waited 40 minutes, went to the counter & it turns out it was ready & they didn't bother to call me even though I was the only one waiting. They usually take a long time so I didn't see the point in checking every 5 minutes. Well from now on I'll have to check every 5 minutes unless I can be bothered switching pharmacies. But that might be a waste of time since the next place might be even more incompetent! read more

CVS stands for "Cost Very Significant". Now I realize that they charge more for things but there's a certain convenience about getting the items immediately however last night was a real eye opener. I looked on the CVS.com website to see if they had a product and sure enough they did but in store the product was almost 10% more expensive and when I asked at the front counter if they would match the price they said well some stores would but they won't. I understand they may not be able to match their price to Amazon but you think they could at least match their price to their own website. By the way they are almost 200% of the Amazon price. To make matters worse the item was on a weird sale where buy one and pay regular price, buy 2 get the second 1/2 off. I only needed one so I was paying the regular price but I had a coupon however the coupon could not be applied to the regularly priced item because the item itself was on sale even though I wasn't able to take advantage of the sale because I only needed one unit of the item. This has locked my resolve to buy more stuff from Amazon and really never to shop at CVS again. They could at least match the prices on their own website or accept coupons when you're not benefiting from the sale that is on the item. read more

This was the first and last time I'll ever try to get a prescription filled at this downtown Palo Alto CVS pharmacy. I dropped off four simple prescriptions to be filled and was told to come back in a half hour. I returned and went to pay and they brought out the filled prescriptions and when I went to pay and the assistant said the pharmacist had forgotten to sign off on one and the couldn't complete it and let me pay until he returned. Obviously I wasn't happy about this as I was already running late, and then the pharmacy assistant was incredibly rude and loud, saying it wasn't her fault. And when I pointed out that she was being rude, she became even ruder until another employee called her out. They say don't have the pharmacist's phone number and it was an overall debacle of unprofessional nonsense. read more

I am a 13 y/o girl and I often shop at this CVS. The manager always follows me around as I am browsing the store and blatantly stares at me through the aisles. I have never shoplifted and am uncomfortable with his behavior around me, especially since I am only 13. read more

UNSANITARY! Didn't use gloves. My prescription was suppose ready on Monday. By Wednesday it still wasn't ready. The person said I can wait 15 min, and I came back after an hour... and it's still not ready. The tech got the pharmacist to count my pills and scan it, but the pharmacist poured my pills direct into her hands without a glove! I waited so long, I just took the pills. read more