Rude customer service lady who refused to help replace my SIM card after it was verified to be me,…read moreand the problem causing an SOS error was the faulty SIM card. My name was on the account, she just refused to do her job. All the employees were chattering when we walked in and it took a moment to get acknowledgment.

This pharmacy is a hidden gem for sure. Ditch the big name pharmacies and get personalized service…read morefrom people who know your name and face, work hard to save you money and are just generally a great business to support. I've been super happy with the staff and service here, and they helped me out with sourcing a medicine that others couldn't. I really appreciate everything they've done for my family.

My mom is in an assisted living facility and every month she runs out of her meds...Every month…read more My 82 year old mom shouldn't be more on top of what's going on than they are. It's called a pharmacy, meaning they have ONE JOB which they consistently fail to do. If I could give ZERO stars I would.

My experiences for this pharmacy and its staff are excellent. They have been good to me as a…read morecustomer from day 1. The location is farther than I would normally drive however their support makes it worth the commute. Keep up the good work!

Texas Star Pharmacy off of West Parker Rd is very nice. They have great service at really good…read moreprices. I'm very impressed with everyone who I've been in contact with and I recommend them. They have changed their name, but not their service! Thank you I'll be back. Kathy Knight

This is an amazing pharmacy. The compounded products they make are superior. The entire staff are…read moreamazing so courteous and kind, knowledgeable and professional. They seem to be in the process of changing their name. I needed a compounded prescription and was new to them amazingly they had it to me the next day! They mailed it so convenient as I live 2 hours away. When I was talking to them all I said was as soon as they could would be great. I was SHOCKED when it arrive the very next day. This pharmacy is awesome!

This is the best cvs I have ever been to. Kendall and Stephanie are extremely professional.read more

Don't take your prescriptions here. I've been waiting 2 days for mine to get filled. They haven't…read moreeven typed it into their system yet. They are extremely short staffed. I've come up 3 times and stood in line for about 40 minutes each time. This am, the tech was extremely rude. I realize they are stressed, but not cool. They just lost a long time client.

Big shout out to Amanda. Great customer service. Medication was out of stock at my regular…read morelocation. This is something new that my daughter needed to start as soon as possible. They had the medication in stock. After receiving a call from my local store. They got the medication ready immediately within 30 minutes. It was ready before I even got there. Medication was not covered by the insurance. Amanda was able to apply a copay card from the manufacturer that I provided while I waited. My wait time there was 5 minutes, literally. The other staff were helping other patients, so she took it upon herself to take care of me from start to finish. Fast, speedy, efficient, pleasant, and professional! I may have to change locations.

Mainly come here to pick up photos. A couple of times I've come here to check if they have stuff…read morein stock. It's anybody's guess if there's someone manning the photo section. Sometimes the cashier could care less. Other times, the cashier will request staff through the intercom to go help the photo customers. But the staff never really comes. Last time it took almost 20 minutes to have someone come. Also they don't have stuff in stock when you need them.

I have been going here since the owner, Bilal, opened. He is very sincere, knowledgeable, and he…read moredoes his very best to do all he can for every single one of his clients. He will always find you a better co-pay or cash pay on your script, and if he can't, he will be honest and tell you and suggest where you might find what you need. Also, if you're upset, tell Bilal so that he knows where the problem is. They are very busy and when they get new staff, everyone has to understand that there is always a learning curve. Be patient, bug them on Monday even if you know you're not getting your script until Friday. Then call and ask again on Tuesday! They can only order meds Mon-Thur. NOT FRIDAY...which will make you pissed because you won't be able to get it then until the following Monday. Yes, they're open on Saturday, but that goes for ALL pharmacies!!! I've noticed a surge overall from the public in buying medications, just remember that Pfizer headquarters recently got ran through from a tornado. If you have to wait, it's because they are doing the best that they can to compensate for that. All pharmacies will be affected. I like to say, don't hate the player, hate the game...and over the last couple years, all of Big Pharma have given us a rotten deal. The Covid shot is being proven ineffective and now, everyone has more health problems than they did. Remember, this is an independent pharmacy...which means, ONE location. Get on your phone, give them a call, ASK if they have what you need. My final and most important piece of advice is to ASK FOR A PAPER PRESCRIPTION. I have lost a few prescriptions due to failure to follow through on my own doctors end, (who is also about to get a review from me today) IF you do YOUR part, stay on top of things and if he doesn't have it, you won't have to worry about it because you have a paper script, and can ask if they have something. Especially now in this time. I've been let down more by my own general practitioner MD, than I ever have by Live Oak.

Fantastic Service! Better than competitive prices at "big box pharmacies or super stores". Friendly…read morein person on phone. AND if you need it they deliver in a reasonable radius.

Came in on a whim for shower proof dressing for a wound which they had in stock, along with some…read morePure Encapsulations supplement. Friendly staff!

First class customer service! They truly go above and beyond, even when my insurance wouldn't cover…read morefilling with them, they helped me figure it out and called the other pharmacy for me before transferring the prescription to ensure they had my med in stock! I can't say enough good things about this pharmacy!

Eeek. Me thinks not. This was a janky CVS- the carpeting…read morewas all stained, worn, threadbare. The whole store had a smell to it. Ick. The place was filthy gross! It's like nobody has been minding the shelves, and merchandise was all over, makeup stashed with the food, the packages all astray, askew, and akimbo. The clerks were too busy taking their sweet time ringing up someone who needed to use the CVS phone for a long distance call to check on something. Meanwhile, the self-checkout was largely out of order. They sell a lot of mass produced wine and beer, but no good deals, and no local stuff. Parking was easy, but the parking lot was full of litter, and not lit very well. Tight parking spots. There's not much else around here that's open late.

For the pharmacist who told my elderly sick mother you weren't a minute clinic and don't know where…read morethe nearest one is when she asked, you are a certified a**hole. It took me 5 minutes maybe less, to find the nearest one and make her an appt. She doesn't have access to the same things we do and it would have taken her longer to figure all that out. But judging by the review ratings, this CVS sucking so bad isn't new information. Go elsewhere folks.

Requested a refill to be delivered. I included the specific delivery instructions on their form,…read morebut of course the rx was not left as instructed and no one avail to explain what happened. UPDATE: My issue was resolved and package was delivered as instructed the following day. I am very satisfied with that.

Tried to modify a shipping date so the efficacy of my prescription would not be impacted (as it did…read moreon the first shipment) and it's like it blew their mind that people travel weekly for work. They are not ready for Fridays customers!

I highly recommend this independent pharmacy. It's a fast and friendly place, where you get the…read moreopportunity to get to know your pharmacist, Alex, by name. My first experience solidified my plan to never go to CVS or another pharmacy again. We were in and out in under 5 minutes--it's like hitting a small lottery when you have a sick toddler in tow, and I love it even more that he's located directly across from our pediatrician's office within the same building (we go to Richardson Pediatrics). I haven't seen a sign for it from the outside, so it's not obvious from the street. It's located inside a one story brown building on the northeast corner of Arapaho and Floyd, along with a lot of pediatrician offices. Once you step foot inside, you'll see clear "pharmacy" signs. You can tell he's working hard to build his business and to make it succeed by offering services like free delivery within a 3 mile range. He also mentioned if I were in a real emergency and needed to get something filled, I can try calling him, too--something you won't get with the larger pharmacies. A&E Community Pharmacy is the place our family will go from now on, and I hope it succeeds.

Love love love this little hidden gem. So conveniently located next to our pediatrician, and the…read morepharmacist (and staff) is friendly and helpful.