Stopped in at Walgreens one evening for a resupply on toiletries during a work trip. Everything I…read moreneeded was here. I was also looking for some cold cans or bottles of V-8 juice - which they did not have. #Walgreens

Although there are a half dozen (literally) drug stores within a mile radius of my house, this…read moreWalgreens is my favorite. I drop in fairly often and I feel like no matter what time of day I'm in the store, everyone is friendly. (which isn't the case at another Walgreens a mile in the opposite direction) The photo department always processes my orders faster than I'd expect them to and is great about calling me if I forget to come pick up an order. Great holiday tip? You can buy stamps at any of the registers if you need to mail out cards and are like me and are too lazy to go to a post office. Pro tip? Check out in the cosmetics department. The line is generally longer and I feel like the friendliest people tend to be stationed there.

This outfit has a terrible prescription system that constantly makes errors and switches orders…read morebetween stores. I'm moving my rX's to CVS on Lee Road ASAP.

Zero customer service skills. Pharmacist was rude and untimely with filling my prescription…read more Actually said I should consider going somewhere else bc he didn't want to fill my script. Rx was called in and I was told they "never got a message" so now my dog gets to go without pain meds due to laziness and unprofessional employees. Turns out they did get the message and yet again the pharmacist did not apologize and even doubled down with his previous story of "never getting a message"

This CVS is located at the intersection of Cedar and South Green Road making it a pretty busy…read morelocation. There are two other CVS stores on Cedar Road. I have been visiting this store for years, and always genuinely get surprised about the poor customer experience. Layout: The store is generally organized like other CVS locations. Some exceptions include eye solution and other medicines that live in a corner by the pharmacy. The store is not very clean most days. Inventory: The inventory levels just depend. I usually shop for medical supplies, allergy, and cold medications. I almost always have great trouble finding the basics like Benadryl or Tylenol. Large percentage of the inventory is locked and there is no one to ask for assistance. Pharmacy/Minute Clinic: The service is very dismissive, uncaring, and with no sense of urgency. This is true for both pharmacy and minute clinic, but is really bad at the pharmacy. I heard complaints in line about medications not being available, wrong/generic medications provided, and wait time. I always witness and experience problems. Personally, I enjoy no part of pharmacy interactions. I never feel like I can ask questions, staff and pharmacists just walk away mid-conversation. I almost always have a problem with refill dates or additional questions/approvals to the doctor. Wait times are long even without the line. Frequently it's suggested that I return hours or days later for medications to be filled. Most of the staff is not friendly. Check-in tablet doesn't work as expected. Staff never picks up the phone. At lunchtime, the drive thru window just closes without regard about lines. There is no patient care, collaboration, or prioritization. It always takes considerable amount of time to resolve any pharmacy issues or have routine medications filled Service: The store service is non-existent. There is rarely anyone working at checkout. Most customers go to self-checkout, experience issues with the checkout machines, and wait. Asking someone a question on the store floor is not very welcome. Simply said, the store is mismanaged. The Good: The store now has Fuel and Go stand for quick and healthy snacks. It's a convenient way to find something quickly especially en route to work or on a road trip. Cute fall decor! Parking Lot: Large parking lot is available with access from Cedar Rd and South Green Rd. Exercise caution as both street tend to have traffic. It's not always easy to get in and out of the parking lot. Overall, I don't recommend this store. The service here is extremely poor and self-serve is your best option. Expect to wait everywhere - pharmacy, minute clinic, and store. Personally, I'm looking for alternative locations because of consistent lack of customer focus.

I was just at this CVS trying to drop off a package for UPS. The front desk lady initiated a very…read morelong conversation with the customer in front of me while I was waiting in line. That customer turned out to be a mechanic. She then told me that her scanner had signed out and she could not accept the packages. It turns out that it would have just taken some time for her to sign in. She did not want to do that. Why? Because she wanted to get her car checked out by the mechanic, there and then. The worker LEFT the cashier stand in front of me and went to the parking lot. to get her car checked by the mechanic. Unbelievable.

What a joke. Went through the drive thru lane to pick up some prescriptions and got threatened by…read morean employee. I repeated myself three times and not once did she understand me. My car was loud and I mentioned it's part electric to explain the noise. She ran off and found someone else to complete my transaction- in that moment she threatened me while the other employee's back was turned. Don't have anything filled here if you want to be treated well.

Went to my scheduled COVID vaccine appointment. Pharmacy area was absolutely filthy, nothing…read moresterile or organized about it. Privacy screen fell over during the injection (not on top of us fortunately).

Do not use this pharmacy. One of the worst customer service experiences of my life. Almost…read moredehumanizing. Went to the pharmacy to pick up a prescription with my sick 3 year old and was told it was not ready yet. I asked for an estimate on when it would be ready and was scoffed at and told at least 2 more hours. I tried to buy another item but was told "don't you see I'm busy, go away." Cannot properly express how disgusted I am with my experience at this CVS.

might be the worst pharmacy in north east Ohio nobody moves with a purpose in this place and could…read morecare less when u get the medication u need. they don't have a number u can talk to actual people from this whole place is poorly ran and executed probably wouldn't go here

We have left this CVS and now use the Giant Eagle pharmacy. A few weeks ago I went to pick up my…read moreprescription for a non life threatening drug and on getting it home, found that it was the wrong thing. When I took it back to get the correct medication, The pharmacy blamed first my doctor, then me, then my doctor again. They could have just blushingly admitted a mistake and I would have been ok. But they didn't. Since I can't trust that pharmacy, I changed providers and am very happy now .

I will say, other than what I'm about to write I am very happy with this place, and maybe it's just…read morethe old and crotchety man I have turned into that is making me write this. I am, unfortunately, on a good number of prescriptions. My wife usually picks them up for me, but as she's busy today and I'm heading out of town early tomorrow, I went to pick up my medications. It should be noted that I used to go to a neighboring pharmacy, but due to a change in my insurance, I go to Walgreens exclusively now, as directed by the company. Whenever I'd get a text from the old pharmacy saying something is due for a pick up, they'd explicitly say that they'd be closed between x and x time for lunch. Always. Walgreens doesn't include this in their texts to me, so I assumed (my mistake) that they most not close the pharmacy for any lunch period. I walked in and saw that every window was shuttered (there are about four or five, but in a basic "same" area) stating that "there is no pharmacist on duty, and state law prohibits prescriptions to be filled without one present". That was (basically) it. Same message on the outside drive up window. So, I figured that they were shuttered for the day due to having no pharmacist on duty at all. I then went on with my day and got a text saying another script was ready about forty minutes after leaving the store. Then the light went off over my head. They were, obviously, just closed for lunch break. If that had been expressed on the sign, I'd have waited the five minutes until two o'clock when they re opened after the lunch break instead of just leaving. Now, unless I go back out in rush hour traffic, I'll have to postpone my departure time until later tomorrow morning. LOL. YES, I'm just an old guy complaining, but simple different verbiage in the message, as in "we are closed between one thirty and two for lunch" would have helped other than the one that was ambiguous to the point where it suggested there was no pharmacist on duty all day. Sorry about the rant, but to me, it's just simplifying things.

Girl/lady cashier who wears a sequence mask, definitely the rudest cashier Ive been in counter…read morewith. She does not greet or thank you, attitude says I don't want to be here and shouldn't be. I get bad days but every time I've been in, there's an inconvenience to her attitude thats projected towards the customers

I had an online order with a prescription, so I headed to the store because the pharmacy closes at…read more7pm. It was 6:50 (almost 2 hours since I placed my order) and not ready yet. The employees were standing around (3 of them to be exact) while my order hadn't been picked yet. The manager came over and told the employees right in front of me, "I wish people would come in and buy their own stupid candy." The manager then smiled at me. One of the items in my order were candy canes. I'm sorry I'm using the service being provided by your store and company? I'm sorry for contributing to your store's payroll? Next time I will buy my own "stupid candy." At another establishment.

Very unprofessional and disappointing experience…read more I came to the Mayfield Heights Giant Eagle (6259 Mayfield Road, Mayfield Heights, OH 44124) to pick up prescription medication for my mom and decided to do some grocery shopping as well. At the self-checkout, I needed help paying for a single item without a barcode. I had to press the assistance button multiple times before anyone responded. When someone who identified himself as a manager finally came, he was extremely rude and condescending instead of helpful. His appearance was sloppy, and his attitude made me feel belittled rather than assisted. This level of customer service was shocking. I then went to customer service to speak with the store manager, but despite waiting and repeated calls, no manager ever came. I usually shop at Heinen's or Costco, where professionalism and customer care are clearly a priority. This experience was unacceptable, and I will think twice before returning to Giant Eagle.

Please inform anyone that packs up the groceries that they shouldn't mix light things with heavy…read morethings for one. Like cans with Pillsbury refrigerated pizza dough in those containers that you Crack open. Don't pack detergent with food. Don't pack fruit with heavy items or cans. Tell them to ask if you want your items packed in the order that they were put on the belt! A few things I bought were ruined!!! Now I have to go back and try to replace items.

This Walgreens is large with wide aisles. No one greeted us, and we were obviously new to the…read morestore and looking for something. Finally, we found the item. The man at check out was kind.

Visited Walgreens one afternoon to restock on some toiletries and other supplies during a week long…read morework trip to the Cleveland area. I was able to find all the items I had run out of - and re-stock and get on my way! #Walgreens