Stopped in at Walgreens one evening for a resupply on toiletries during a work trip. Everything I…read moreneeded was here. I was also looking for some cold cans or bottles of V-8 juice - which they did not have. #Walgreens

Although there are a half dozen (literally) drug stores within a mile radius of my house, this…read moreWalgreens is my favorite. I drop in fairly often and I feel like no matter what time of day I'm in the store, everyone is friendly. (which isn't the case at another Walgreens a mile in the opposite direction) The photo department always processes my orders faster than I'd expect them to and is great about calling me if I forget to come pick up an order. Great holiday tip? You can buy stamps at any of the registers if you need to mail out cards and are like me and are too lazy to go to a post office. Pro tip? Check out in the cosmetics department. The line is generally longer and I feel like the friendliest people tend to be stationed there.

The best thing about this CVS is that it's open 24 hour and is about a mile away from my house. You…read morenever know when you're going to need something random in the middle of the night, right? I've found the pharmacy staff to be friendly. Photo? Not so much. The only bad thing about this CVS is that it's always busy. A-L-W-A-Y-S. Patience, my friends. Patience. (although seeing the occasional freak-out from an impatient person can be funny sometimes)

I understand the pharmacy isn't open 24-hours, nor do I expect it to be and I fully agree you need…read moreto shut down for lunch. But how about on your outgoing message instead of just saying the pharmacy is closed give the open hours? i couldn't even ask that without giving my date of birth. You need to fix this with corporate. I'll probably change my rating, say I can figure out when i can pick up my prescription.

This outfit has a terrible prescription system that constantly makes errors and switches orders…read morebetween stores. I'm moving my rX's to CVS on Lee Road ASAP.

Zero customer service skills. Pharmacist was rude and untimely with filling my prescription…read more Actually said I should consider going somewhere else bc he didn't want to fill my script. Rx was called in and I was told they "never got a message" so now my dog gets to go without pain meds due to laziness and unprofessional employees. Turns out they did get the message and yet again the pharmacist did not apologize and even doubled down with his previous story of "never getting a message"

I was just at your highland Heights store this morning shortly after opening. Veena the cashier…read morewas so pleasant and helpful. She went out of her way to help me sign up for a Drug Mart card and told me all about the senior discounts. She was an absolute delight at that hour of the morning when most folks are a bit grumpy.

I was just at your Highland Heights store this afternoon, around 5, checked out at register #2,…read moreafter completing my transaction, there was no register tape, told the young man I needed a receipt and all he did was stare at me...told him again and continued to stare, tried to put tape in and print but didn't know how, called someone over from register #1 and he couldn't either, call the manager and she looked really bothered and tried but said couldn't print from there and had to go to customer service, again another stare....finally said nevermind and left.....I am usually there about once a week but will not go back...will stick with CVS or Walgreen...Sorry Discount Drug Mart....

Do not use this pharmacy. One of the worst customer service experiences of my life. Almost…read moredehumanizing. Went to the pharmacy to pick up a prescription with my sick 3 year old and was told it was not ready yet. I asked for an estimate on when it would be ready and was scoffed at and told at least 2 more hours. I tried to buy another item but was told "don't you see I'm busy, go away." Cannot properly express how disgusted I am with my experience at this CVS.

might be the worst pharmacy in north east Ohio nobody moves with a purpose in this place and could…read morecare less when u get the medication u need. they don't have a number u can talk to actual people from this whole place is poorly ran and executed probably wouldn't go here

Very unprofessional and disappointing experience…read more I came to the Mayfield Heights Giant Eagle (6259 Mayfield Road, Mayfield Heights, OH 44124) to pick up prescription medication for my mom and decided to do some grocery shopping as well. At the self-checkout, I needed help paying for a single item without a barcode. I had to press the assistance button multiple times before anyone responded. When someone who identified himself as a manager finally came, he was extremely rude and condescending instead of helpful. His appearance was sloppy, and his attitude made me feel belittled rather than assisted. This level of customer service was shocking. I then went to customer service to speak with the store manager, but despite waiting and repeated calls, no manager ever came. I usually shop at Heinen's or Costco, where professionalism and customer care are clearly a priority. This experience was unacceptable, and I will think twice before returning to Giant Eagle.

Please inform anyone that packs up the groceries that they shouldn't mix light things with heavy…read morethings for one. Like cans with Pillsbury refrigerated pizza dough in those containers that you Crack open. Don't pack detergent with food. Don't pack fruit with heavy items or cans. Tell them to ask if you want your items packed in the order that they were put on the belt! A few things I bought were ruined!!! Now I have to go back and try to replace items.

I was running errands in Willoughby Hills area and made a quick stop. I wanted to grab some fruit…read morebut was quickly discouraged. This store has unexpected aromas in various sections. Right as you walk in, there's a rotten smell by the melons. There's also a lingering smell of strong cleaning chemicals in some food aisles. Personally I stayed away from all food items. Stay aware if you're grocery shopping. I stopped in the closeouts area which is my guilty pleasure. I overheard a few shoppers discuss how items here sell out fast. I was in the midst of deciding whether I need cute mushroom decor for a tea party, and grabbed them based on the comment. There's many cute finds in the closures area - lots of throw rugs, accent pillows, housewares, fall colored Target dresses, 4th of July decor (priced between $4.99 - $5.99). You'll find a lot of deals in this section and unusual finds! Also a lot of seasonal things - picnic baskets, swimsuits, straw hats, and picnic blankets. The store is pretty clean and well organized. Employees tend to be very pleasant. I'd be inclined to visit this store more often if the unpleasant scents are removed.

The cashier that bags 2-liter bottles sideways is full of microaggressions. I think she learned…read moreher customer service skills during the civil disobedience era. She was also muttering hateful vile things to herself as she acted out her malicious mischief. Very creepy. I believe she is beyond attitude improvement as she seems to get worse. It is as if she deliberately makes efforts to piss-off and provoke customers to gratify her bad attitudes.

Where do we start?…read more Communication is non existent, Day 1, Used their automated Rx service for refilling . Day 2 Called the next day check status of Rx. Went to voice mail, VM said they would respond. Never did. Day 3 Another 24 hours later tried to check on the status with another VM , they said they would get back to me. So 3.5 hours later I decided to go there. On the way enroute they called. Said they were busy and just got back from lunch. There were 30 people in front of me if I wanted it filled. I give up....... I will take my business elsewhere. There are serious problems with management and staff at this location. Good luck!!! You've been informed

absolute worst place! constant mistakes on prescriptions. anything complicated takes weeks to…read moremonths to resolve. they are rude on top of it. adrian is the only good thing in that entire pharmacy.

This CVS is located at the intersection of Cedar and South Green Road making it a pretty busy…read morelocation. There are two other CVS stores on Cedar Road. I have been visiting this store for years, and always genuinely get surprised about the poor customer experience. Layout: The store is generally organized like other CVS locations. Some exceptions include eye solution and other medicines that live in a corner by the pharmacy. The store is not very clean most days. Inventory: The inventory levels just depend. I usually shop for medical supplies, allergy, and cold medications. I almost always have great trouble finding the basics like Benadryl or Tylenol. Large percentage of the inventory is locked and there is no one to ask for assistance. Pharmacy/Minute Clinic: The service is very dismissive, uncaring, and with no sense of urgency. This is true for both pharmacy and minute clinic, but is really bad at the pharmacy. I heard complaints in line about medications not being available, wrong/generic medications provided, and wait time. I always witness and experience problems. Personally, I enjoy no part of pharmacy interactions. I never feel like I can ask questions, staff and pharmacists just walk away mid-conversation. I almost always have a problem with refill dates or additional questions/approvals to the doctor. Wait times are long even without the line. Frequently it's suggested that I return hours or days later for medications to be filled. Most of the staff is not friendly. Check-in tablet doesn't work as expected. Staff never picks up the phone. At lunchtime, the drive thru window just closes without regard about lines. There is no patient care, collaboration, or prioritization. It always takes considerable amount of time to resolve any pharmacy issues or have routine medications filled Service: The store service is non-existent. There is rarely anyone working at checkout. Most customers go to self-checkout, experience issues with the checkout machines, and wait. Asking someone a question on the store floor is not very welcome. Simply said, the store is mismanaged. The Good: The store now has Fuel and Go stand for quick and healthy snacks. It's a convenient way to find something quickly especially en route to work or on a road trip. Cute fall decor! Parking Lot: Large parking lot is available with access from Cedar Rd and South Green Rd. Exercise caution as both street tend to have traffic. It's not always easy to get in and out of the parking lot. Overall, I don't recommend this store. The service here is extremely poor and self-serve is your best option. Expect to wait everywhere - pharmacy, minute clinic, and store. Personally, I'm looking for alternative locations because of consistent lack of customer focus.

I was just at this CVS trying to drop off a package for UPS. The front desk lady initiated a very…read morelong conversation with the customer in front of me while I was waiting in line. That customer turned out to be a mechanic. She then told me that her scanner had signed out and she could not accept the packages. It turns out that it would have just taken some time for her to sign in. She did not want to do that. Why? Because she wanted to get her car checked out by the mechanic, there and then. The worker LEFT the cashier stand in front of me and went to the parking lot. to get her car checked by the mechanic. Unbelievable.