I have been a loyal customer of this CVS pharmacy for over a decade and have built strong relationships with several staff members throughout the years. Unfortunately, as new employees have joined the pharmacy team, the level of customer service and personal connection has noticeably declined. This is especially disappointing because the pharmacy has been well-managed overall, and individuals like Andrew have consistently provided excellent service. Throughout my ongoing medical journey, I have remained committed to this location because of the compassionate care shown by a few dedicated employees. However, after recent experiences, I am seriously considering transferring my prescriptions to another pharmacy. I firmly believe that every customer deserves to be treated with respect and kindness, regardless of the situation. Whatever happened to treating others the way you would want to be treated? My most recent experience occurred this morning around 9:00 a.m. while picking up prescriptions for both myself and my children. I explained that everything should be connected under one account. The employee assisting me, a woman with brown hair, responded in a dismissive and snarky tone, saying, "Well, you didn't pull up no barcode." At first, I didn't realize she was referring to the CVS app, so I politely replied, "Oh, okay. Would that make it easier for you in the future? I can do that. Do you need my app?" Instead of answering my question, she ignored what I said and abruptly asked for all of the names and birthdates with an attitude. Customer service matters, especially in healthcare settings where many patients are already dealing with stressful circumstances. There was no reason for the interaction to feel confrontational. At 9:00 in the morning, customers should not be met with unnecessary attitude when they are simply trying to pick up medications for themselves and their families. read more

CVS Pharmacy - a car parked in front of a drive thru pharmacy - Drugstores Near Me - ROCK HILL, South Carolina

Our experience here has been okay--nothing special, but I have certainly seen worse. We primarily use this location for picking up our prescriptions. It serves its purpose for pharmacy needs, but we rarely find ourselves purchasing anything else or coming here for any other reason. It's a standard, functional spot for the basics read more

The pharmacy is a sh*t show. The only one that showed professionalism was Logan. Tilapia was rude for no reason. She should have been concentrating on her customer with the language barrier. read more

I cannot believe I cannot remain on hold to reach pharmacy personnel! I don't want to wait an hour for a call back.

This is the nastiest store I have ever been in. The restroom has no toilet paper and has poop all over the seat and around and on the floor. Urine was 2 inches deep on the floor. Manager said Night Shift supposed to clean this bathroom. He also said, the floor is clean by corporate. He has nothing whatsoever to do with it. The manager did not seem concerned. read more

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If there was a negative rating, that would be my choice. My doctor sent a prescription to this location. He waited in line for 30 minutes to pick it up and was informed that it was at another location, 30 minutes away. He went to that location.. they had no record of the prescription. I called the Heckle location and was placed on hold. He proceeded to drive back to the Heckle location. After being on hold for 30 minutes, the call was disconnected on their end. In the meantime, my husband was there waiting ... again... after another 30 minutes, the prescription magically appears in their system and was actually ready the first time he went there! Worst customer service ever! read more

I've lived in 6 cities and gone to CVS in all of them. This is the worst experience. The woman with the lion tattooed on her neck is a disgrace of a pharmacy staff member. She told me it would take an hour to call another CVS location to transfer a RX. When I challenged her that it could be completed in 10 minutes if I called she got very upset and it MAGICALLY got done. Why do I have to ask for faster service? I don't have an hour for you to do your job. Let me ice this cake of a story by saying that I was told the day before that the RX was already filled. Pitiful read more

I am visiting from Florida and left one of my medications at home. Thank goodness they were kind and were able to contact my doctor to get it filled fir me. The day before Thanksgiving. Everyone was very kind to me. read more

The reviews are true. The people working the pharmacy are miserable. I thought my first experience of this here was a fluke but no, they are miserable and don't care to filter it. I don't appreciate being talked down to just because you don't enjoy what you're doing. Work behind closed doors. read more

Don't bother coming here. They are always short staffed, credit card machines are down and they never answer the phones. BUT they will call you to tell you your prescription is ready but when you go there, the prescription magically disappears and they say they never called you or have a record of it. Also, the first couple of times I came to this location, they happened to lose my insurance information and made me wait an additional 30 minutes while they entered it. They also damaged my card and I had to order a new one. Everyone's attitude here is not worth dealing with. For your mental sanity, go a minute down the road to the other pharmacy. read more

I have been a loyal customer for over 15 years, stopped by to pick up three prescriptions, and was told, CVS does not accept concealed weapons permits as proof of identity. spoke to Head Pharmacist, and she agreed with the cashier. Called corporate number, they stated only accept government forms of ID, i guess South Carolina is not considered a government. too easy to transfer all of my families meds to the Walgreen's across the street. District Manager called me, stated CVS only accepts passports of state issued id's and me cwp does not qualify. read more

I had 6 prescriptions transferred to this pharmacy on January 6th from my doctor in Anderson,SC.I sat in his office while he had it sent and he laughed about "Heckle". The prescriptions were written for a year. When I called to get them refilled, I was put on hold for 19 minutes to absolutely loud and deplorable music and ad after ad. I finally hung up. I went to another store and they tried to get all of my prescriptions sent over and were told they were expired and could not send them. That was a lie. Now they have to wait till Monday to call my doctor to get the same sent to another store. We are new to Rock Hill and this is the worst pharmacy I have ever dealt with anywhere. I read in Wall Street where they are in danger of going under and it won't happen soon enough. When you treat customers this way, you should just close your doors. read more

Went in there to buy acne remover and your worker Makenna did a great job at showing me the aisles to look for and giving me recommendations for products to get and surprisingly within 3 days I saw results, she has a lot of product knowledge and very informative! read more

Generally a good pharmacy & good store. Customer service is spotty. At times employees seem in a hurry. I have also had pharmacy techs roll their eyes when I ask questions. read more

I've never had a problem with this CVS. The staff has always been friendly and helpful. The pharmacists and techs here are also on top of their game. Make sure you get your CVS card to save that dough. read more