Generally an alright place for getting my prescriptions filled. I definitely try and avoid the drive thru when I can. Inside pickup is so much faster even if there's a a line 3 or 4 deep. The drive thru with even just 2 cars can take like 20 minutes. I don't completely blame the staff because I see customers fumbling with their wallets and stuff. Sometimes I can't always park and get out so it's very time consuming. At times they also have not had my prescriptions in stock for refill and have to wait 3-5 days so plan ahead here. read more

CVS Pharmacy - Drugstores Near Me - SANTA CLARITA, California

This review is for the pharmacy only. I go there for all my shots and prescriptions. The pharmacists provide great tips on the best way to take the medications. I don't know all of their names, but Arin is especially earnest and helpful. The team at the counter is courteous and determined to give customers the attention they need. Rajee is very conscientious and a good problem solver. The pharmacy processes many prescriptions a day. But the space is too small to accommodate the volume of orders. Bags of filled prescriptions end up stacked high above, on top of each other, and staffers have to climb up a ladder to retrieve them. CVS needs to expand the footprint of the pharmacy to give its team a safer, more efficient space to work in. As for the drive-through, I jot down my name, DOB and medication on a slip of paper and slide it through, and that helps everything go more quickly. I'm glad to have this CVS as my neighborhood pharmacy. read more

The pharmacy is great. Everyone is super nice and helpful there. However, the store is terrible. Their employees are unhelpful and basically there could be no one working there and it would be the same. read more

I never used the pharmacy at this CVS, but I have visited this CVS a few times to make small purchases. This store has always been well stocked with what I need. Customer service is always awesome. I like the couple of self-checkouts they have. I would definitely visit this store again. :) read more

Wow is been 13 years from my last review. Had to change to CVS from Walgreens because of our insurance, such BS. Well nothing changed that much, but the line did move a little faster. still screwed up my order from the doctors office. It's a " Prescription Drug Meat Market ". read more

I have trying to settle a fraudulent gift card $70 sunscreen March. Opened a case with them and they had me go thru hoops and they passed the buck back and forth with Sephora which I also called and thy don't care Don't trust anything you buy at CVS, they lost my trust Poor customer service read more

Wow, have they gone downhill. If I would have rated them 6 months ago I would have given them a higher rating. None of the pharmacists are on the same page. One gives me one date and when I go in on that date im told a different date. No sorry for our mistake, no courteous response... just nope... can't do it buh by. Some of the pharmacists are better than the others so its a crap shoot. Saugus Pharmacy at the Hallmark store is way better IMHO. And I will add to the comments below. Alessi hasn't been the friendliest person... plus I think she genuinely enjoys putting people out of their way... like some kind of power trip then she goes in the back and giggles about it. read more

Wow. Just read Lisa B.'s review of Pharmacist Alessi and I must say I had a totally opposite experience. Maybe she was nicer a year ago, but she was totally rude, not even a hint of a smile, and it was a battle just trying to get her to be helpful. Back to Save-On for me or if I have to use CVS, certainly another location. read more

What great customer service Wonda provided! We came to the register just as Wonda was being relieved at the front counter register. When she realized there would be a short wait, she returned behind the counter to assist us. Thanks Wonda! read more

If I could give a minus for the service they offer in Pharmacy I would -1 Star You call to have them process a prescription that has to be called in and lifted off hold and they put you on hold okay I don't mind waiting but you can tell when they pick the phone up and place you back on hold. Several times this happened and they did not pick up for over 11 minutes on hold! They need to fix the problem not place you on hold for extended periods of time!!! read more

We had the best experience with the pharmacist, Alessi. There had been a discrepancy with the prescription, and she was so kind and got ahold of the provider right away to resolve the problem. She had the most positive and helpful attitude, and Scott at the pharmacy register was also helpful. Even though they were extremely busy, they both took the time to be thorough and provide great customer service. read more

I'm a new customer to CVS, having to make a change from my old drugstore due to insurance changes. I was well aware of some of the negative reviews, but had no choice but to go there. I don't understand the issue. Every experience I've had so far with the pharmacy has been on-point. I haven't had a long wait, they are organized, the staff is efficient and friendly and their communication through text messages and emails is great. I have had zero, nada, no issues with them at all. Maybe it will go bad somewhere down the road, but if they keep going like they have so far, all is good. read more

Isn't drive thru supposed to be fast???! This one seem to take their time and doesn't realize how many cars are waiting. It took me 20 minutes to get to the pick up window with only 2 cars in front of me. Lots of room for improvement here. Hopefully this can be resolve soon. read more

I would never step foot in this place after waiting and waiting and waiting for a Covid and flu shot. The staff have attitude and it's true the pharmacy staff go out of their way to make the customer have a miserable experience. I already spoke to my doctor's office to move our prescriptions elsewhere. read more

Great store! Very convenient and has a vast array of items. We highly recommend this store.

One thing that is 100% necessary when submitting a medical claim in the state of California, is the medical providers tax id#. The absolute morons who run this store will not provide that number to you if you ask, effectively shutting down any chance of submitting a claim to your insurance provider, as if you're asking for their social security number or something. The tax ID# is literally printed on any medical professional's receipt, and yet this piece of information is withheld from any customers of this store for absolutely no reason whatsoever. Get with the program dumb dumbs, you need to provide this information when it's requested so that your customers can be reimbursed for their medical claims. read more

I am always treated with respect and kindness. Jay and Nick are consistently working their tails off. They lead the way and their teammates follow to try and make the patrons feel cared about. A couple of days ago, I was helped by Cailey. She smiled, greeted me and made me feel like she actually cared. I would like thank the entire team and a special shout out to Cailey! read more

If I could give them a zero I would, not the store but the pharmacy. When in this morning, saw one of the female staffs raised her voice on a paying customer and spoke condescendingly to the customer in the car. Same woman that told me she could find my prescription yesterday which my doctor office sent yesterday. Then, a separate female staff who handled my prescription this morning, I forgot to pay for another item after she rang up my bill. Told me to go back in line because there were customer behind me. I literally just paid for my med for 1 second and she could easily rang up my 1, I'm talking about 1 item that I forgot to give it to her. I'm going to pull my prescription from this place, I rather give my money to a place that can train their staffs manner and customer service etiquette. read more

You would think working for a large pharmacy and convenience store chain where only minimal customer service effort is required would be easy. I mean basically customers come in her and either grab some last minute goods off the self serve shelf or they come to pick up a prescription that was ordered by their doctor, pay and get out. The store section of this CVS is fine for the most part but the pharmacy is absolutely lacking in customer service etiquette. It's almost like this pharmacy goes out of it's way to make the customer feel like they are not valued whatsoever. On several, yes numerous occasions different pharmacy technicians and even the manager has been extremely verbally rude and down right insulting to my family. Calling me and telling me that the prescription is ready only to find out that it is not, many times is a complete waste of time. I lose count of how many times my order is not complete or not ready at all even after I get the call. If only that was the extent of the the incompetency and unprofessionalism. Name calling and CURSING at customers is completely unacceptable especially when errors are the fault of their department. When you make a mistake or have clearly failed in your customer service, do not take it out on customers who are potentially giving your company business and keeping you employed. Maybe apologize and say thank you for choosing CVS. Leave the attitude and under you breath insults our of the workplace. Treating customers like this has no place in any business especially in a health care industry. It seems this CVS has no worries about doing their best. Thank goodness there are so many other pharmacies to go to in town who will gladly take the business. No longer shopping here. read more

This location is very close to my Daughter and Grandson. When I go and visit, this is my Grandson and my usual walk to place. He's just a toddler, but he knows this place and walk. All in all, its a very great CVS. The people at the counters are always super friendly, always very nice and friendly to my Grandson as well! The place is always super clean, well stocked, has a little of everything you need. In addition, if you live in the area, then this a perfect neighborhood place for all your necessities! read more

I have been using this pharmacy for a few years now and I have had multiple issues over the years now from counting my medications and finding I was 10 short for me to call and them say sorry it was a math error when counting. Then I also have called to make sure my prescription could be filled the night before having to leave on a trip the next day for the next day to come with no means of being filled and having been lied to and it seemed the pharmacist did not want to admit there was any fault on them. I would at the very least expect him to apologize for the inconvenience or the misunderstanding but never apologized and just sat on the line silent. This pharmacist has a pretty sour attitude whenever I see him. read more

I had my shingles vaccine at the pharmacy. They were so helpful. I had my first and a different different pharmacy but there was a huge difference. The pharmacist was so helpful. Thank you for your help. read more

Great job closing over 15 minutes early CVS. If you're that eager to go home you should find another job. The rating at this location is pathetic but now I understand why, get your shit together. read more

My doctor sent my 2 prescriptions over to CVS at 11:30am, Their website says Will be ready on Wed., September 02, at 12PM. At 4:30pm I called and they said it would be ready in 1/2 an hour and they would notify me. Its now 9pm and they are Closed. WOW!! Nice Communication!! read more

Speedy service through the drive-thru. Even had a consult with the pharmacist. Haven't had to get prescriptions here in a very long time (my prescriptions are free if I mail order them), but it was nice to see a friendly face in the pharmacist Marjan. read more

By far the best pharmacy in Santa Clarita. The staff at this pharmacy is polite, helpful, knowledgeable, quick with customer service. They all work hard for their customers. read more

Nothing but great things to say. The pharmacy is patient thorough and on top of their game. We are glad to have this pharmacy available. . read more

I called in to send a prescription order for one of our patients and was told they don't take orders through fax and put me on hold for the pharmacist. i was on hold for 17 mins... and more because i am still on the phone waiting as i was typing this. this is so unprofessional. The lady that answered was so rude. read more

Your set up for Covid testing using the drive through pharmacy pick up is flipping ridiculous. You have people who are just trying to pick up their prescriptions mixing with people who are Covid testing. Many of your customers are high risk for covid yet you have them using the same space as people testing for Covid. Lame. Plus it takes even longer now to pick up meds. read more

The bald pharmacist is literally the rudest person I've ever met. Super short tempered & had the worst bedside manner. Every time I have come into this location he's been awful. Get some new people working here. read more

I love Jay and Nick. They are both extremely knowledgeable and kind pharmacists. This is my go to pharmacy for everything.

Boosting them up to a 5-Star because the customer service and professionalism has skyrocketed at this location. I love the attentiveness and response from employees both at the register and at the pharmacy. The CVS app is one of the best smartphone apps I've ever used for a store. If you haven't used it, do it and you will see. I love the fact that I can always have my receipts emailed to me so I no longer have wads of paper in my pockets when I get home. The drove thru is great and cuts down on time when you pick up meds. I think CVS really has come a long way and they deserve the 5-Star reviews. read more

They are usually polite. However, Jay could care less that I was next in line. When I mentioned that I was next in line but waiting in the pick up line. (Jay was under the drop off line -all of this inside) His response was somebody will get there. Rudely and short I've been waiting in the pick up line while I watched a man name Frankie with his back facing me at a computer not paying attention to whoever was in his line. I then went up to Frankie and asked him if he could help me which he then realized what he was doing(lack of customer service) and politely helped me. Jay now realized a customer was not happy he then proceeded to help somebody from the line I was waiting in read more

When you have customers standing in line acknowledge them, they will understand you're busy. When your customers pick up their prescriptions in the drive-thru you are separated by glass. We can see you texting while decide to ignore us as we thank you for your lackluster service. read more

I was at CVS today and the manager, Amola, was so helpful with the self checkout and assisting me. Excellent service and thank you!

Extremely long wait times. Takes 20-30 minutes per customer at the pharmacy line. The staff seems extremely slow and unmotivated here, id recommend you take your business elsewhere read more

Most of the men that work there are pleasant but the women that work at this pharmacy are truly lacking in customer service. They are completely rude and act like they're doing you a favor instead of their job by filling your prescription. Complete attitude during the entire process whether it's on the phone or in person. Typical of service these days. Walgreens has much better service, unfortunately insurance has forced me to go to CVS and I hate it every time. If you don't have to use this pharmacy don't. read more

I've shopped at this pharmacy a fair number of times over the past few years, as it's in my general neighborhood, although it's not the main drugstore I tend to use mainly because there is a Walgreens right down the street from me that is not only convenient, but has a generally helpful, friendly staff. However this morning I went in to this CVS to pick up a couple of items as it was more or less on the way I was driving, and went to the counter to check out with the cashier on duty. I didn't recognize the woman, though she may have been working there for a while, I just haven't been to the store enough to know for sure. In a nutshell, this lady acted like handling my purchase was the furthest thing from her mind. She did make a couple of comments to her coworker while I was paying for my purchase, about how soon her lunch break was coming up. From that I at least knew she was capable of verbalization. From this one crappy experience, I can tell you that unless I was broken down on the road and needed some lifesaving item in that CVS to survive, I'm highly unlikely to shop here again. Customer service does matter. As the saying goes, if you have a good experience, you'll maybe tell 5 people If you have a lousy experience, you'll tell 50 people. Hence I'm putting this review here and also on Facebook. Otherwise, just put in a self checkout counter and the business here would undoubtedly improve, if this is the quality of employees they will continue to hire here. read more

This place is so awful. After years of being treated like burden by the ever-changing pharmacy staff I switched my prescription to Walgreens on Haskell. I have never gone to this pharmacy and received a smile from any of the staff, including the numerous pharmacists who have worked here. Everyone behind the pharmacy counter seems so disgusted with humanity. PICK ANOTHER JOB FOLKS!!! I have never understand those in the medical professions who have people. I work in IT and I don't hate technology, can you believe that? What a concept!! Steer clear of this CVS folks, save yourself the stress. read more

I made it to the store at 9 o'clock trying to pick up my mom's heart medicine it was supposed to be shipped for days ago and it hasn't showed up so they called the prescription in the manager who's name is IVicky would not let me in the store no compassion not even trying and understanding the seriousness I would never recommend anybody to use CVS they are the worst. Vicky you get the ass of the year award read more