VIOLATION OF HIPAA!! DON'T COME HERE!
I just came here today around 3:45 or so to pick up an Rx that was called in yesterday. Initially, when I walked up, the woman who I ended up having this horrible experience with was behind the counter on the opposite side of the "pick up"/ "drop off" area where I was standing. She was on the phone. She looked up, saw me, yet didn't acknowledge or say anything. Typically, in this situation, a worker would say, "One moment, I'll be right with you..." or something similar, but she said nothing. So I just stood there for quite a while waiting for assistance.
She finished her call... yet didn't come to the drop window. I'm looking around like ????? When finally, another employee came out from the back and asked if I'd been helped. I said I hadn't and gave her the relevant info to process my prescription.
She said I should come back in 20 min because she wasn't sure if they had it. That was fine, so I walked around Target for about 20ish min to pass the time. When I got back, the woman who told me to come back was now on the opposite side, and the woman who was on the phone initially was at the pick-up counter. She already had the vibe like she was annoyed & didn't want to serve me, as her tone was very short. She asked if I was there to pick up, and I said yes... & that the other worker told me to return after 20 min. She got my DOB & name then said in a nasty LOUD tone, "We don't have this. You'll have to come get it on monday. It's your (insert ailment) medication, right?!"
I. WAS. STUNNED. I looked around... there was a man close behind me in line, with whoever else in the isles, well within range. Anyone with ears heard her say what my medication was for LOUD AS FUCK! I looked at her & said "Why would you say what my medication was for OUT LOUD like that?!"
She dead ass said "That's the way my voice is... sorry" But not "sorry" as in "i apologize" sorry as in "get over it". I'm livid! SHE IS SO WRONG... MY RX BUSINESS IS PRIVATE & THAT'S A HIPAA VIOLATION! I went to the other employee & told her what just happened... she looked shocked & embarrassed but tried to be sweet. She said sorry... and I could see the one who violated me, giving a nasty side eye. I went to the front of Target & asked for a manager. She was very nice & said sorry but that CVS is a different business, so Target has no management authority, but she would go try & get the CVS complaint number from them.
She returned after a few min and asked me which CVS employee gave me the issue. I described her, and she said that the woman I'd described REFUSED to give her the number & questioned what she wanted it for! So this manager sent another (I assume manager with more authority) to the CVS while I waited. He returned and said the same thing.
So I said fuck it... I went back there myself & took a picture of this big mouth pelican to warn my community on Yelp PER USUAL! You can see how she's looking at me with a fug mug... idgaf! DO NOT GIVE THIS CVS THE TIME OF DAY! I WILL NOT BE RETURNING HERE TO GET MY Rx! I have a big mouth toooo! Community BEWARE! read more