I have been going to CVS on Main Street in Santa Maria for almost 40 years (since it was Parson's…read moreBrothers). For the last two years a CVS employee makes my experience at the store and even worse at the pharmacy while getting my prescriptions a nightmare. There is an male employee, tall, long, dark hair in a ponytail that gives me dirty looks every time I go in either at the register or at the pharmacy. The last time the employee refused to help me, went into the back through the pharmacy and allowed a customer to play his phone on speaker and record my HIPAA protected health information. I am beyond disappointed and have filed a complaint with HIPAA.

Absolutely terrible service. Over the years, our prescriptions have always been…read moreshort/missing/lacking. Never made a fuss but you clearly notice when you are supposed to take pills daily and in the end it never matches. Problem today with one of my family member's prescription, he only needed ten for a very basic, inexpensive antibiotic. Well, turns out we're two doses short and when asked, they say they have a picture to prove it. So, count your pills before you leave. Doesn't matter if it's 10 or 90. Count them.

I have been receiving vaccines from this location for about a year…read more The app is super easy to use. The pharmacy here is super dialed in. I have had NO issues. They are quick, organized, and friendly. In and Out quicker than any other location. This is a great place to get your shots.

New pharmacist Nguyen is very rude and unprofessional. This CVS store is my regular pharmacy that I…read morepick up my medications from/frequently stop at to buy some needs. Today I went in to pick up my prescriptions, when I went to pick up I saw there was a new pharmacist, Quyen L. Nguyen. Instantly it was a hostile experience from the beginning and once I picked up my medication, she did not ask if I needed anything else or if I was picking up for anyone else, she just was about to leave, that is when I told her I was actually here to pick up my moms medication as well, and I saw her be very exasperated about it. At the end of that transaction, she instantly left after handing my receipt. Even when I needed to pick up more medications for my grandparents. Before getting my grandparents prescriptions, I had 6 medications in my hands and was not even offered a bag. When I asked Nguyen for one, she just handed me one and didn't say anything. Very very rude and unprofessional, people may be going through the worst time of their lives picking up medications and when they get this experience it is just very unprofessional. I hope she is given some training on how to properly interact with others. I am very understanding with people working in customer service but there was no line, and no need to interact the way she did even if was busy, coming from a customer service, ex retail worker, and current healthcare worker.

I am sad to say we cannot recommend this local, independently owned pharmacy. We switched our…read morefamily's prescriptions over to JDX after Rite Aid closed in our town. We wanted to support a local business. I recently required several prescriptions postop for a knee replacement. There was some drama in that, whatever system JDX is using to process insurance claims was showing me as having no insurance (we called and confirmed with our prescription coverage that I do indeed have insurance). Even with that, we were willing to continue using JDX as cash payment customers. Last week, my surgeon called in a refill of my pain medication. They received the prescription on Tuesday, by the following Monday when I had not received notification that it had been filled, I called inquiring if they had received it. I was then told that the pharmacist needed to speak with my doctor. The girl on the phone stated they needed some more information since I was not an established customer (they had just filled four of my prescriptions five weeks earlier). About 20 minutes later I received a phone call from the pharmacist, grilling me about why I needed this medication (mind you, this was the exact same prescription they had given me five weeks earlier, with no questions asked ). Understanding that it is a narcotic and a controlled substance, I was happy to answer all of his questions. Then he wanted more detail on a known allergy to a similar pain medication that I used several decades ago. Then he wanted to know if I use another pharmacy... I explained that we have an online pharmacy that I use for maintenance medications in which I received a 90 day supply. Our intention has always been to use JDX for those incidental, short term prescriptions that we need from our doctors (we have used this same set-up with other pharmacies, with no issue). He asked why I did not have this prescription for my pain mediation filled online, I explained that I did not need a 90 day supply, and we wanted to fill it locally. The pharmacist then informed me that I needed to either switch all of my medications over to JDX, including the online prescriptions, or not use JDX at all. We opted to discontinue using JDX and will be transferring all of our prescriptions to another local pharmacy. This has been a very disappointing experience.

I recently needed some information about some medical equipment I was approved for by Medicare…read more First I was put on hold for an extended time & when I finally spoke to a person she was very short & told me they did not do anything with Medicare. I asked about another supplier & was told she didn't know & I could call them. Needless to say, they didn't score any points with me!

This place has the worst service in thier pharmacy I've ever seen ,it takes over a hour to pickup a…read moreprescription that's ready and waiting cuz they gave one girl working the drive up and the walk up ,so she goes back and forth while you wait ‍ I will never come here again!!

Cashier that always seems to be there wears an oversized mask and gloves. You can't understand a…read moreword he says because of the mask and it really shows substandard, impersonal treatment of customers. His behavior appears to say to customers "you are dirty and germy". Can understand if he has a cough but it's been every time. I'm surprised management allows it. Unprofessional. I miss rite aid. Knew all staff by name due to their welcoming kindness. Walgreens could have learned from them how to treat customers

Minus one start for management not fully staffing the store…read more Went in today to get ice cream, there was ONE employee working. He was checking people out, serving ice cream and back and forth. When I entered I was 12th in the ice cream line. Super nice employee, apologized profusely for something that isn't his fault. One person was missing from their shift which means they only had two staff scheduled. Get it together Rite Aid, your employees don't deserve this. They also don't deserve to be written up for not ringing people up in a timely manner when they are only one person.

Pharmacist is a jerk, He refused to fill a prescription for our 8 year old because he said our…read morestory and the doctors didn't match. WHAT??? Everthing I said was true and I can prove it. Doctor had no idea what he meant either. I think he was just lazy and a jerk. Rite aid on S Broadway is awesome, never had a problem. Won't go back to this one ever. Being called a liar by someone who doesn't even know us and the assumptions... shocking.