If I could I would give negative stars for the horrible lack of customer service I witnessed today. It was unusually busy at CVS this afternoon around 4:25pm. The line was very long and as it was my turn a man just walked up and jumped in front of me. There was another register opening up at the time but the people behind me were still waiting. I told the man that the gentleman behind me was next but he just said "sorry". I looked at the on duty manager in the red jacket and he totally ignored the situation and continued to help the rude person. I told the time rude person that he should apologize to the man behind me and not to me. I was most disappointed at the fact that a supposed manager did not uphold the rule of first come, first serve. I later decided to call the store and talk to him about it. He was not apologetic for what he allowed he just said "sorry you feel that way". Wow that is horrible. I am totally done with CVS, it was blatantly rude to disregard a persons time and let someone who knew he was cutting the line to get away with it because he said he was sorry. If the rude man was actually sorry then he would not stepped back and got in line. I have shopped at CVS for years I don't think it is this companies motto to treat people this way. This is the only CVS I have been to where they do not greet you when you come in the door. Needless to say I wont be back. I DO NOT RECOMMEND this location. Keep driving go to Walgreens. read more

Terrible customer service. "Erik" was trying to close the store earlier than posted hours. He refused to help/give me with any assistance for what I initially came in for. This guy needs to get fired. A truck driver is ideally his career path. read more

Great CVS. Well stocked and friendly staff. Plenty of parking and good store hours. A+

Had passport pictures done,they dont know what they are doing,mine got returned from Canada after 2 months wrong size go somewhere else they dont know what they are doing!!!!@ read more

The refrigerators where the food is kept is covered in mold. The mold is everywhere it's on the shelves, it's behind the price tags. ITS EVERYWHERE. pretty gross and i would think it would be a health concern, but who am I. read more

I love this Pharmacy!! Every worker they have goes above and beyond and so kind. I would definitely recommend (if you can) using them!!

I was treated by the most amazing technician for what turned out to be bronchitis. I do know that she has blonde hair, was super kind and made me feel super comfortable. A million times better than seeing my primary, super fast and on point. Very thankful! read more

Absolutely horrible manager. I clearly asked him not to count the money (money gram) out loud and he still did it! Bet he could care less if I was mugged afterwards. Basic managerial qualifications should be: able to listen to a customer's request and follows directions. read more

The BEST CVS (or any pharmacy for that matter!) that I've ever been to! I've been going here for about a year now and they ALWAYS have my medication in stock and I'm in and out in 10-15 min tops! Most other pharmacies I'd been to never kept my medication in stock (even though they knew I'd be back ever month..) Or they'd have an hour or more wait times.... but not this CVS! The pharmacy staff is SO friendly and helpful; I definitely won't go anywhere else to get my family's prescriptions filled!! read more

Erica is the BEST she goes above and beyond. She is very good at her job. I will never change pharmacies as long as I live in Scottsdale.

Excellent customer service by Sophia in the pharmacy! Much friendlier & helpful location. They are detailed, thorough & on top of things.

I was on a mission...to pick up a prescription for a friend. I called CVS near Scottsdale and Shea, and then CVS AT Scottsdale and Shea (two only a block apart). There is a very annoying answering system that kept me on hold for each of them for more than 15 minutes with very annoying music playing too loudly. Both told me that the Rx was "in process" but both of them did not have the medication! Then, another call to the CVS at Bell and Scottsdale Road. Another long wait. Finally someone answered and asked me to be on hold! I said, please as quickly as possible come back to me. Another 11 minute hold. Finally she answered and after a half dozen questions (spelling of friend's name, birthday, phone number) I was told it would be ready in a half hour. When I arrived at the CVS there were 4 employees and NO ONE waiting! She said it was a coincidence that the wait was so long...a very busy time! Ha! While I still waited to be processed I heard their phone ring twice announcing "call for pharmacy" and no one answered.... I will never understand how CVS stays in business except that the cost of the Rx was nearly $300 and I could have saved my friend $70 if we had gone thru Walmart. But because the elderly friend needed the Rx NOW, she had to pay too much! Their customer service is the worst and starts with the incessant wait and puzzle to try to get a live body to answer. read more

I had been suffering from head congestion for about a week and decided to go to CVS's Minute Clinic. I met the nicest Family Nurse Practitioner, Vara Ivezaj and she diagnosed me right away and new what the issue was. She really cared about my well being and I was on my way feeling 100% better. I highly recommend you go see Vara if you are suffering from any cold like symptoms or even need a simple check up. Hands down the best Family Nurse Practitioner in the state of Arizona! Thank you Vara! read more

Poor customer service at the pharmacy ... Catty girls with attitudes... Can't be bothered to come help you at the counter and when they do greet you they have an attitude. read more

Never pick up your prescription here unless you want to wait an hour. Lady didn't even acknowledge me for 30 min. Worst customer service ever. Never ever come here . read more

I've been filling my prescriptions at this particular CVS location for the past five years. It's always been a very pleasant experience getting through on the phone with no problem, pick up my prescriptions no problem even asked to have them call the doctor regarding refills again no problem. Until recently! I noticed I'm coming to the end of the amount of pills they have for a specific prescription and so I called the pharmacy line for four days straight on hold saying someone will be with me shortly ...four times I waited approximately 20 minutes without anybody picking up the phone! Being that I only live a few miles from the location I decided I would drive over. Upon arriving there were no other customers in the store and about eight employees. I walk back to the pharmacy where I am the only person online and three employees behind the pharmacy counter. All around the store there are signs please wear your mask regardless of your vaccination status however The pharmacist was not wearing one the other two employees had their mask down around their chin's. Truthfully this is not even the reason why I am providing such a bad review but it was worthy of noting. I have my prescriptions on an auto renewal which month after month is never correct sometimes they are sometimes they're not, always frustrating. When I advise the staff in regards to my phone calls I'm told that there are a lot of customers that need assistance and they can't stop helping somebody to answer the phone. Again there were no other customers in the store and three employees behind the pharmacy. I felt like I was being scolded in regards to me advising them about their phone system I repeatedly said that I was truly just advising them in regards to a problem they may not be aware of. The pharmacist then advised me that they cannot walk away from one customer to help another. I then purchased the prescription that I do have ready and for the fourth time inquire about the prescription I need to be filled and I'm asked to walk away from that desk over to the drop off counter so they could assist the next guest picking up a prescription in line behind me. That seems like exactly what the pharmacist told me they do not do. After waiting a few moments finally the third employee comes by asked me about what I need filled I tell her and I'm told I can come back and pick it up this afternoon. The overall interaction made me feel like I was not important to them and I was scolded like a child who couldn't understand customer service yet I've been in the hospitality industry for over 35 years I am very aware what a good customer services. I had to write this review as I felt like they truly miss the mark one more time at this specific location. I do hope that this review is looked at and that some training will be done With your employees in the pharmacy department regarding true customer service. read more

Minute clinic was so amazing and helpful tonight! Toni, was so helpful! People like her make this world beautiful!

If you're looking for newly released drugstore makeup items you will find them here!!

I simply cannot say enough about this CVS particular, Erika, the pharmacist at this location will go above and beyond to accommodate your needs, I've never had a pharmacist that cares as much, let alone at all. If she treats everyone as she does me, and I know she does, I simply don't know how she does it all! Thank you Erika! read more

Weird unstated policy for not selling wine. Totally incomprehensible. Went to Trader Joe's instead. With this kind of treatment and customer service, last time we'll visit this CVS. read more

Went to minute clinic few times, saw NP Vara, she took her time and answered all my questions and concerns, I now take my son there, I book on line no waiting..my favorite new place. Highly recommend read more

This is my neighborhood pharmacy. The closest CVS before this one was about 5 minutes drive at 40th St. & Bell Rd. or 10 minutes drive at Scottsdale & Shea. So happy that I don't have to travel far to get what I need anymore. Great people works there, from the pharmacist and pharmacy techs to the cashiers, everyone are all very happy to work there. Great job, CVS! read more

Clean store but sales people know nothing about their store coupons and when challenged all they say is this is what the register says even if the price on the shelf says something different. I get emails constantly with coupons yet when I try to use them there is always some exclusion or discrepancy. What happened to customer service and the 'customer is always right.' I will take my business to Walgreens where they don't play these coupon games! read more

New and clean. Friendly and helpful staff. Most importantly the pharmacy staff is amazing! They are on point and don't constantly mess up RX orders like my old CVS pharmacy. read more