Everything went well! The people who work there are especially nice and professional. No problems at all.

I was visiting family in the area and needed a last minute picture printed for a baby shower. I sent it to the closest CVS and I am glad that it was this one. At first my picture did not load when I sent it through the app, but Ian, the store manager called me personally and spoke me through the process. When I was still not able to get it done online, he suggested I come in and do it. Upon my arrival to the store, we were greeted by a wonderful cashier (sorry I didn't get her name), but she got Ian from the back and he took his time and helped me print an amazing copy of my picture on a canvas. The cashier offered my sister and I cold bottle water as we waited and chatted with us to help pass the time. Ian and all of the employees where so pleasant and helpful and gave true southern hospitality. I normally visit the area once or twice a year and I know for sure I will always use this location for all my photo, pharmacy and other store related needs; as the services was amazing and the staff kindness went above and beyond to help. This makes me confidence to say that I will always spend my dollars there when I am in the area and even just pop in to say hello!!! read more

Unprofessional team, receive a phone call that Rx is ready, when I get there they say not ready come back in a couple days. Understaffed. Michelle is the only pharmacist who got that place operating correctly -- the pharmacy team was very professional, prescriptions were always ready quickly, and the whole process was very smooth. It is as if the store is being run by children. Get Michelle back she is badly needed. read more

Just left the drive thru and the woman working the window was incredibly rude! I'm a new customer and needed my prescription. Before she even looked up my issue, she informed me that I need to go inside and she "didn't need me holding up her line" what in the world?! You DONT tell a customer that? AND I went in with my hurt back and I WAS in the system! I won't be going back! Good way to treat a new customer. read more

I wish that I could give zero stars. They are understaffed and the automated prescription process doesn't work. It will say that it has processed the order but when you show up to get it, there is no record of the prescription being requested. I showed up on a Saturday and they were closed for the whole day. Unbelievable. The staff is unprofessional in the face of this. I am switching service and suggest that others do the same. Horrible, horrible, horrible experience. read more

Would give no stars. Prescription was filled on 1/9. So I arrived 1/10 after work. Was informed not ready and would take an hour. So I arrived the next day after work and only had one prescription ready. Got told the other is on back order! Like every medication that's prescribed smh. The worst. read more

Friendly service at the pharmacy and check out lines. They often do mass clearance and many items are 50-70% off.. you just have to really look because the tags are small for the clearance items. The pharmacy staff was helpful when I had a new insurance; I wasn't sure what the prices were going to be and they looked up each one prior to actually taking my scripts back. I love the coupon system they have. I have gotten a lot of money back to use by buying make up I would normally purchase any way. This location is pleasant for dropping off and picking up medications... but they once had a bee/wasp problem at the pharmacy drive thru so I no longer utilize it. read more

CVS at 1109 Bens Church Blvd, Smithfield, VA is the worst. I have had the wrong label put on a prescription, I have had the automated system to text me about a filled order, just to come to the store and the clerk tells me it has not been completed. When I asked why did the system text me, she said it is from Headquarters and they have nothing to do with that. Now, I have called in a prescription for my mother for about a week. They automated system says one thing, but then its not ready. I'm thinking maybe something about her insurance. No one called and said there was a problem, so I called the doc to get things straight, or so I thought. Each time there was a problem, CVS never called and said so. They just let it go on. Well I called CVS again to see when the prescription would be ready. Everytime, the clerk would say, an hour and a half, then 30 minutes. Well I called this morning, there still is a problem. I explained to the clerk how long I had been trying to get this matter fixed, and dead silence in the background. No, I apologize, I'm sorry, no nothing. So then she informs me that maybe I should call the doc because that is who they are waiting on. Such incompetence. I wish there was another place to go, but unfortunately, this is where her insurance encourages her to go. I have never been through such bad, I mean bad customer service in any drugstore. It looks like maybe they might need a course in customer relations. read more

I am making a retirement scrapbook for a colleague. I sorted through over 40 photos and scanned an additional 15. Of the 40 photos I reviewed. I printed various sizes and quantities for a total of 135 prints. I finished that project and continued to scan 15 additional pages. When my scan pages printed before the 135 prints were completed, Candace, the clerk approached me about my 'job'. I had selected the one hour print vs the 'seconds' print. Unfortunately, the one hour print was out of order due to a monitor problem. To the store's credit, they DID post a sign indicating such. However, I misunderstood it. Candace then took it upon herself to repair the monitor to the one hour monitor. Had she not been able to repair the monitor, I would have had to resubmit my order of 40 plus photos in various sizes and quantities totaling 135 prints-a huge time investment. Candace assisted numerous customers while assisting me with my photo print order. She should be commended for her superior customer service, not only to me, but to the other customers as well. read more