This place is awful. Every month I think to myself, I really need to move my Rx to someplace else…read more But there is a really awesome Pho restaurant next door so I come back month after month. My chief complaints include: (1) Never once in a year have all of my prescriptions actually been ready at the same time. I have tried everything including auto refills. It's actually impressive that they still can't get it together. (2) There are two lines - drop off and pick up. God forbid you have a question about something that wasn't filled properly. You actually have to leave the drop off window and get back in line for the pick up window. On one especially confusing occasion when one of my Rx wasn't filled, I had to get back in line although I was the only customer. (3) Even when they get their act together and call your doctor for a refill, they don't let you know that your Rx has actually been filled. I once went back after they called and left a message that my doctor authorized a refill. When I got to the store, they didn't actually fill my Rx. I am giving this joint two stars based on the fact that the Pho next door is amazing and that they haven't actually killed me.

Picture if you will: two self checkouts, one broken and the other being used. The customer standing…read moreat the "working" self checkout was having problems with her purchase, but the cashier (brusque Indian woman in her 50s) rudely kept telling her repeatedly to "follow the instructions," although the customer was clearly confused. The cashier never helped her. I waited six minutes in line patiently (one person ahead of me) while she slowly rang up an elderly lady, which is just fine with me, because not every store can be staffed to help all customers at all times. This is a hard job, and I understand that these employees have to deal with rude customers all day. I finally handed my item to the cashier with a smile. The cashier's first action was to berate me for not using the self-checkout. When I started to explain that I got in line because one self-checkout was broken and the other was being used, she interrupted and dismissed me with a wave of her hand, berating me (again) for bringing her a pair of sunglasses (the only pair that fit me!) which had a barcode that wasn't working in her scanner. All this time, she's criticizing a young kid who's working behind her. She refused to help me, refused to let me explain why I couldn't simply bring up a different item which might have a different price. I don't work at CVS. I don't know what to look for. She just began fighting me on it, like it was the most natural thing in the world for her. I threw up my hands and walked out of the store without a purchase. Read some other reviews on this app. There's at least one talking about the same person, the same behavior. I don't care how long I have to wait in line. Like I said, I have compassion for stores that are understaffed and under-trained. I also have endless patience for this kind of thing usually. If anything, I'm the person wanting to make someone's day better if they're having a bad one. But this cashier was needlessly antagonistic, not just to me but to every customer and employee around me, creating an atmosphere and experience so unpleasant that now I'm logging on to f***ing YELP to write you a novel about this CVS location and warn you off it.

Excellent customer service, handling of customer relations, items are picked up and delivered to…read morecustomers in timely manner, cleanliness and organization of store as well proper management of long lines due to efficiency and accurate handling of transactions.

I had one of those unexpectedly wonderful customer service experiences and wanted to take a moment…read moreto recognize Irish at Target Optical in Sunnyvale. I had walked over to the Sunnyvale Public Library with my son and stopped for a moment to wipe my brow when out of nowhere, one of the nose pads on my glasses completely broke off. These were an older pair of glasses I had recently rediscovered while cleaning, so I figured the parts had simply become worn down over time. At first, I thought I'd just grab a repair kit from Target after ChatGPT recommended their Up & Up eyeglass repair kit instead of going all the way to Walgreens. Unfortunately, the only kit I found didn't include the nose pad I needed. As I kept walking through the store hoping they might be stocked elsewhere, I stumbled upon the Target Optical department, complete with an eye doctor and full service optical counter. That's where I met Irish. Irish was absolutely wonderful. She patiently and diligently worked on my glasses, replaced BOTH nose pads, cleaned them thoroughly, tightened and tuned everything up, and honestly made this old pair feel practically brand new again. You know how over time those little parts get dirty, brittle, degraded, and loose? She took the time to carefully restore them instead of rushing me through. What really stood out was her attitude and customer service. She was warm, professional, patient, and genuinely helpful throughout the entire interaction. Irish gave us her full attention and made us feel completely taken care of. Excellent service experiences deserve recognition, and Irish absolutely earned this review. Thank you again for the exemplary customer care!

Mixed experience here. I ordered an item for pickup…read more To my surprise, I got a notice that someone has picked up my order. I panicked and called. Marc assured me the item was there. The item was indeed there. Marc was friendly and awesome! Reading online, it seems like this pickup notice bug is very common. If Walgreens could get that fixed, this review would be 5 stars.

I had a very disappointing experience at this pharmacy. I received a call saying my medication was…read moreready for pickup, so I went to the pharmacy. After waiting about 45 minutes, I was told that my prescription still needed to be filled. I then had to wait an additional 20 minutes. If the medication wasn't actually ready, I shouldn't have received a notification saying it was. The poor communication and long wait made the experience very frustrating. I hope the pharmacy improves its communication and customer service so this doesn't happen to other patients.

I genuinely can't say enough good things about this amazing pharmacy! They answer the phone…read morepromptly (be sure to state your name!) and are incredibly kind, helpful, and professional. To make things even better, they offer same day delivery! Today I needed a couple days worth of a medication due to another pharmacy (not Q-Bit) not being able to deliver my prescription on time. Q-Bit is my default pharmacy, so my doctor's office sent the prescription right to them. They weren't able to fill it as they had to close early because of a staff emergency. The person I spoke with was able to transfer the prescription to a 24 hour pharmacy. She even went out of her way to text me 30 minutes later to make sure the pharmacy received the prescription! I have always had 10/10 service from Q-Bit. They can usually fill prescriptions quickly and always communicate promptly. I think, as a society, we need to get back to giving our hard-earned cash to businesses that treat us with dignity and value customer service. Q-Bit will always be my go to!

A reliable pharmacy option in Sunnyvale. The staff is impressively knowledgeable -- always ready to…read moreexplain medications or recommend alternatives without making you feel rushed. Free delivery is a standout feature, especially for those who value convenience. While it's not the most exciting place to visit, it's efficient, professional, and gets the job done.

If I could give it no stars I would. There was employees scattered all over the store and they…read morejust keep stocking shelves without asking once do you need any help finding something ? So I walked up to one of them and she pointed over in direction of the item I asked for instead of walking a short distance and directly showing me , then no one at registers at all stood there waiting a while no one came over so resorted to using self check which is harder to do using otc benefits card ended up not using otc because who knows when I would of gotten out of the store very bad service and it's ridiculous some people come there for remedies when not feeling well so would be nice to get assistance and be able to get home faster next time I will go different location

This CVS on El Camino Real is usually quiet and clean, which is nice for a location like this. You…read moredon't have to stand in a queue. You can mostly find what you came in for--it's reliable that way. Occasionally, it can be a little hard to find an employee (for a question), but when you do, the staff is polite and helpful. They almost always ask if you want to sign up or create an account. It gets a bit repetitive, but I get that it's part of their routine. Overall, it's a solid, no-fuss CVS experience.

Wonderful experience with Mobile Order…read more Today was my first time using Walgreens' mobile order, and I wasn't sure how it all worked at first. I stood by the pharmacy for a while until a very kind young lady noticed I looked a bit confused. She came over, guided me through the process step by step, and made everything so simple! Her patience and professionalism truly stood out. Thanks to her, I learned how easy and convenient mobile ordering can be -- prices are even better online, and pickup was a breeze! Huge kudos to the team at Walgreens, 3460 El Camino Real, Santa Clara, CA 95051 for their outstanding customer service. I'll definitely be telling my friends and neighbors to try mobile order for a faster, easier shopping experience.

Worst customer service ever!!! Yesterday 06/16/2026 I witnessed a racism incident by the so called…read moremanager of this store to a mom and her kids( who were Spanish speaking) .....Trying to contact customer service to report this because it's unacceptable and just by looking at the reviews I can see why it has this type of rating. Definitely worst customer service..Please be aware

I love this pharmacy and have become a regular here. If my doctor's office wasn't upstairs I…read moreprobably would have never come across it. I am so glad I did because I am not interested in going to another pharmacy again, even after moving from santa clara to milpitas. I will make the drive and wait as long as needed because Jay and the staff treat me like family and are nevertheless mindful of my needs. For those who are frustrated by miscommunications or long wait times, I can assure you that Jay tries his best to accommodate all patrons in a timely manner. He always seems willing to compromise and work with customers to reach a solution, and a little patience goes a long way.

The service is awesome. They get your prescription ready in a very timely manner and the bed side…read moremanner is great. We like this place!

This was my first time visiting a Walmart Neighborhood Market, and I enjoyed the experience…read more It was much smaller than a traditional Walmart Supercenter, but I was able to find and buy a few items I needed during our vacation away from home. The store was clean, fully stocked, and the employees were friendly and helpful. Prices matched those at other Walmart locations. Parking was easy to find in the spacious, private parking lot, and the store is conveniently located just off the US 101 freeway.

Sometimes the things in life that you travel far & wide to find is merely next to you. I swear,…read moreit's been years since I drive to a Walmart store to buy something, the full Walmart store is about 8-10 miles drive away, so it's never the first option I'd opt for when shopping. It was on a recent accidental trip that I found myself at this Santa Clara Walmart Neighborhood Market. It essentially is a larger size version of your typical supermarkets like Safeway or Lucky, except it's a lot more spacious & carry more grocery options. Due to its warehouse-like operation, the prices are slightly more affordable in general than those aforementioned stores; especially when things go on sales. For example, I scored a dozen maple glazed donuts for $4.69 (normally, $6.99, Dunkin or Krispy would have been more than $15. And if you take the time to look through each aisle, you may notice that they have some red stickers with significant markdowns, for example, a 10oz brown gravy mix normally $0.99-$1.39 elsewhere, it was $0.32, I got a whole bunch, it's perfect for my Canadian soul food - le Poutine, it works really well! And yes, the staff can be a hit or miss, depending on who you ask, but in general, they are pretty helpful, I never had problems. If there's a minor complaint, it's that you need the physical credit card to self-checkout, no GooglePay or Apple pay, etc, that's kind of pain in the you-know-where, but when I get my groceries with low prices, I'm really OK! In summary, it's been such a long time, I completely forgot that there's this Walmart Neighborhood Market within 2 miles of where I live. With dollar stores no longer offer DOLLAR items, some raised to $1.25, $3 - $5 in certain freezer items. it makes more sense to just drive here where they offer more choices at equal or better prices.