Picture if you will: two self checkouts, one broken and the other being used. The customer standing at the "working" self checkout was having problems with her purchase, but the cashier (brusque Indian woman in her 50s) rudely kept telling her repeatedly to "follow the instructions," although the customer was clearly confused. The cashier never helped her. I waited six minutes in line patiently (one person ahead of me) while she slowly rang up an elderly lady, which is just fine with me, because not every store can be staffed to help all customers at all times. This is a hard job, and I understand that these employees have to deal with rude customers all day. I finally handed my item to the cashier with a smile. The cashier's first action was to berate me for not using the self-checkout. When I started to explain that I got in line because one self-checkout was broken and the other was being used, she interrupted and dismissed me with a wave of her hand, berating me (again) for bringing her a pair of sunglasses (the only pair that fit me!) which had a barcode that wasn't working in her scanner. All this time, she's criticizing a young kid who's working behind her. She refused to help me, refused to let me explain why I couldn't simply bring up a different item which might have a different price. I don't work at CVS. I don't know what to look for. She just began fighting me on it, like it was the most natural thing in the world for her. I threw up my hands and walked out of the store without a purchase. Read some other reviews on this app. There's at least one talking about the same person, the same behavior. I don't care how long I have to wait in line. Like I said, I have compassion for stores that are understaffed and under-trained. I also have endless patience for this kind of thing usually. If anything, I'm the person wanting to make someone's day better if they're having a bad one. But this cashier was needlessly antagonistic, not just to me but to every customer and employee around me, creating an atmosphere and experience so unpleasant that now I'm logging on to f***ing YELP to write you a novel about this CVS location and warn you off it. read more

The pharmacists here are generally kind, but unfortunately, there's a very, very rude Indian lady who works both at the front and in the pharmacy as a technician. Her behavior is completely unacceptable. She's consistently rude, dismissive, and unprofessional. She never wears a name tag, always keeps a mask on to avoid being identified, and when I politely asked for her name so I could file a complaint, she snapped, "Why do you need my name?" then shouted "Next!" and blatantly ignored me. It's genuinely upsetting that someone with such an attitude is allowed to work in a pharmacy ,a place where people come in vulnerable, in need of care, and deserve kindness. It's disappointing and frankly alarming that this type of behavior is tolerated in a healthcare setting. read more

Gave the pharmacy my prescription paper and they put it into the system. Said they'd call me on the speaker. Waited an hour and 15 min. Was never called. Walked up to the pharmacy and was told "there are no waiters" like clearly there are because I'm standing right here. Haven't gotten my much needed medication. read more

Since 2021 I have been going to CVS for all my immunizations, given by David Le. I have been phobic about needles from a young age due to very unpleasant experiences. David Le has changed that attitude. He has been very patient and I rarely even feel the prick of the needle. It's hard to overstate how important it has been to have found someone I trust to give me the shots I need. David is a compassionate, soothing, wholly professional and lovely man. I'm grateful to have found him. read more

Sharing my experience with CVS Pharmacy #9700 to alert others about their serious systemic issues in handling prescriptions. Major Problems: 1. Complete Communication Breakdown - No notification after receiving prescription from doctor - Had to manually request refill despite having doctor's authorization - Zero response to refill requests through their app - Found out about medication being out-of-stock only after calling them 2. Subpar Customer Service - Never updated about any delays - Wouldn't check inventory at other CVS locations - Told to call multiple pharmacies myself - Displayed no sense of urgency for important medication 3. Dysfunctional Systems - Unable/unwilling to check their own store network's inventory - No help with transferring prescription to stocked locations - Refused to suggest alternatives - No accountability for the situation The most frustrating part? Expecting patients to do all the legwork. We shouldn't have to call multiple pharmacies ourselves when they have direct access to their inventory system. This approach creates unnecessary stress and risks for patients. If you need regular medications, be prepared - you'll spend time chasing them down rather than receiving proper pharmacy service. A major pharmacy chain should deliver better care than this. read more

I came here last week to grab a few items. On my way to the self checkout station, I was looking for a small piece of chocolate. I walked around the front area but couldn't find what I wanted. While I was searching for that particular piece of chocolate, the employee just stared at me and even walked away after a few minutes. She didn't even bother asking me if I needed help. If you're expecting customer service, this is not the place for you. read more

Charmane rudely telling me I was at the pick up line for a drop off when the drop off looks like this. Is very combative and unwelcoming. read more

CVS Pharmacy - Drugstores Near Me - SUNNYVALE, California

It was quite a disappointing experience the louder Indian lady at the pharmacy was so very rude and is in dire need of not only customer service training but the CVS system. She did not understand the extra care rewards provided on the website. If it wasn't for Jeevan and Vivian's attempts to help this would be a 0 stars review. I ended up taking my business elsewhere. read more

We had a very odd experience here 1/11/25 4:30pm. The young male cashier was trying to scan two target gift cards for my husband to buy but the screen kept freezing. He asked another employee if he can try another register and the older female employee denied his request (her name tag had "shift manager". Seems like the employees do not try helping each other here and the environment feels just so tense and awkward. read more

Open 24 hours? Think again. This store has cut its hours from 24/7 to 12/7, 9am to 9pm everyday, with the pharmacy closing at 8pm on weekends. The only reason to come here is to obtain medicine from a doctor's prescription at the pharmacy. My provider is Kaiser Permanente, so I can go directly to the pharmacy at Kaiser to get my medicine, and get my refills done online, with the medicine mailed to me. This store is a direct competitor to Walgreens. However, Walgreens is slightly closer to my house, and has a better selection of chocolates on sale, and has 1 hour photo development. Like Walgreens, CVS is like a mini grocery store, with canned goods, snacks, refrigerated items selling at Hawaii prices. $2 for an 18 ounce can of Progresso soup, or $4 for a half gallon of milk. And those were on sale items. 18 ounce can of Campbell's chunky soup is $4. 46 ounces of V8 vegetable juice $4. The prices become more glaring, when compared to the Dollar Tree 200 feet on the other side of the shopping center. And like Walgreens, and Dollar Tree, all the shelves full of hand sanitizer, antibacterial wipes, paper towels, tissues, and toilet paper have been cleaned out by hoarders in panic buying in the age of the coronavirus, before the limits of 1 per customer were put into place. And even then, a 6 mega roll of Charmin Bath tissue goes for $12. Granted, it's 400 sheets of 3 ply toilet paper, and cheaper than using the San Jose Mercury News as toilet paper, which charged me $568 for 6 months. And that was single ply paper. I had a 30% off coupon good up to $100 in purchases, not good on sale items, and not good on milk, due to state law of price controls on milk. I gave it to a passerby in the store. I'm sure the homeless guy in front of the store would have thrown it away, as worthless, or used it as toilet paper. read more

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Hindu male cashier so rude..not helpful at all.he should not be a cashier/customer service

I came here on a Friday night; it wasn't busy at all. I looked at cold and flu medication section. I wanted to buy the adult Robitussin (sugar free). When I found the adult Robitussin, one of the medication boxes had scotch tape on it. I am not sure if this medication was returned or the box was opened by a customer and an employee taped it up. I don't know how or why it was still on the shelves, but I personally would not purchase that. I would recommend being observant of the items you buy, especially medications. I actually overheard a customer talking to an employee about an item she purchased that she noticed was broken when she got home. Not sure what it was, but now that makes me think twice about purchasing from this location. read more

had to purchase something at cvs that other cvs were out of stock. Rude security. He was standing and blocking the check out lane, I had a difficult time to put my stuff on the counter since hes in front of me. He kept on staring at me down like I did something wrong... read more

Courteous staff at Pharmacy. Good holidays stuff, but most of the time it's overpriced. read more

I came in for prescriptions my doctor sent me. When I got it I asked them if it was at all possible for them to give the ointments with the furthest expiration date since I knew I wouldnt have insurance coverage for a while. They were super busy but they still helped me out. Then when I saw the packages I saw that insurance hadn't covered it so I told them my insurance changed. Initially the lady said they're no longer contracted with them but walgreens is. I was on my way to walgreens but the lady called me and said that they ended up still being contracted. She ran one up and saw the correct copay and told me to come back. Even though some things could have been prevented, they were super busy and still tried to help me out. Not everyone had to accommodate my requests but they did. read more

I'm surprised these guys are more than a single star. Three pieces of medication being picked up, first pickup couldn't even find the name, consultation was able to confirm the name and asked for a 25min wait. 30 minutes later at the pickup window they only had 1 of three medications available, and clueless about the other two. Back to the consultation window, wasted another 15 minutes.... An hour later i still don't have all 3 medications. The staff is clueless, non understanding and lack an ounce of empathy. Definitely not a spot to be at after a sleepless night of fevers, chills and illness for a 3 year old. If you can't rely on your pharmacy to come through, they are not a pharmacy you should use. read more

Horrible customer service! I've used this pharmacy several times and have Carepass and have gotten prescriptions delivered multiple times in the past 2 years since moving to Sunnyvale. I came down with Covid and needed my paxlovid delivered. I spent 20 minutes on the phone updating my address with some idiot named Kim. She kept giving me my address from where I lived before I moved to Sunnyvale, and had several random phone numbers that were never my phone numbers! After that was all straightened out, I got a text confirming delivery was scheduled. A half hour later I got a text saying the delivery was "cancelled". Called back, pharmacy out to lunch Will never use them again!! read more

This is for the pharmacy. I refill a prescription every 90 days here and everytime I have issues getting this prescription refilled. Today whoever answered the phone was so rude they hung up on me when I was trying to figure out why they canceled my original order. They have no respect for anyone. They just abuse the customers especially if they know that the plan does not allow them to go to another pharmacy. I have reported this to the corporate office and they do not do anything either. I do not understand why it is okay for store employees to abuse customers. read more

CVS is just awful. A poorly run business. The worst part is that they inflate their prices by a bunch, then they offer coupons that bring the cost down somewhat. But if you want to buy a product for which you have no coupon, then you are paying too much. Most of the current CVS employees are unprofessional. The 2 good ones have left the store. On numerous occasions I have tried to use a coupon to purchase a single item, but if the store has a sale that requires you buy more than one, then the coupon is NOT honored and that turns me away from CVS. I used to shop there fairly often until I got wise to CVS' incompetence. Sad. So I switched to Walgreens and have encountered mostly satisfactory purchases and at better prices. read more

The doctor was super discriminative, unfair, and unprofessional. We scheduled an appointment at the CVS clinics, waited 1h+, and the doctor canceled our appointment right in front of us, simply because the staff doesn't like us. The other people in the store expressed their support but could help with nothing. This doctor/nurse, she doesn't care about anything other than her own feelings. We demand that the store fire this doctor/nurse for her ruthless actions. read more

CVS Pharmacy - Drugstores Near Me - SUNNYVALE, California

Horrible pharmacy customer service. One assistant asked "Can you hold a minute?" 36 minutes later I was still on hold. Don't trust them for COVID vaccine. Made my appointment a week in advance. The night before: I get a text canceling the appointment claiming they had no vaccine. They would not let me reschedule, claiming all appointments were filled. No one at the pharmacy seems to know what they are talking about. The employees need to be trained better before being allowed to answer the phone or schedule appointments. read more

Zero customer service. Press the button to get help getting items behind glass, will get zero help until you complain enough.

Horrible pharmacy phone service , they don't have phone etiquette and they make you wait longer than 35 minutes! Last month I was on hold for 52 minutes waiting to speak to a pharmacist...I understand you are understaffed but please do your absolute best to answer customer phone calls. Today while At my doctors appointment he told me that he had a very hard time getting through to speak With the pharmacist. read more

CVS Pharmacy - Drugstores Near Me - SUNNYVALE, California

This is the worst pharmacy I have ever been to in my life. I have been going there for a few months now and i have had enough. I was will to say maybe they are under staffed maybe there is a restaurant but it a lie. They are lazy, rude, poorly organized and completely self absorbed. I have never seen anything like this from a health care providing institution. CVS corporate should step in at this point and do something about this place. They never answer the phone, they take ages to enter prescriptions when they come in and even longer to fill them. Their staff has the absolute worst customer service and i know this because in a line of 10 people over half ended up walking away exasperated without their prescription after talking to someone at the counter. I hate this location and by proxy this entire company. I would never recommend this location to anyone ever! read more

They need to hire more cashiers because some customers take a long time. They don't know how to use a credit card. They're having issues with their gift card. They're counting pennies. They need to make a call to their bank. Waiting in line for 15 minutes while being next in line can be annoying. read more

Drove 15 minutes out of my way because Yelp said this was the closest 24 hour drug store. Arrived one minute after midnight. Met by a security guard who told me the store is now closed. They really ought to change the label and remove words like '24 hours' before people get the wrong idea and assume that actually means what it says... read more

The pharmacy is why I'm leaving a review, they are so understaffed it isn't funny, they have shortages in medicine (not their fault), but true miscommunication with their customers isn't ok. I was told by one person two medications would be available and within 15-20 minutes, 45 minutes later I finally go up to the counter because I'm thinking WTH is going on. I get one medication and am told to speak to the pharmacist again, coke to find out they don't have one in stock via tablet but they have it in capsule form. This almost enraged me because if they look at my past orders they'll see I've only ever gotten capsules. I had to leave without one of my prescriptions because she had to call my doctor and have the order changed. No previous pharmacist has had to call my doctor to change from tablet to capsule. I waited so long that I'm now running late for another appointment. I gave myself 1.5 hours and now I'm racing home to try and eat before I have to turn around again. Really bad communication skills with their pharmacy employees. read more

This location seems to always have issues. The customer service is extremely lacking and even the pharmacy department is frustrating to deal with. Id venture to say that the staff is flat out rude here every time I've gone in. The good part about the location is it is very organized and I can usually find what I went in for. read more

This store has a management trainee so rude that in the back of my mind I wanted this CVS closed. There was also a handwritten note on the front entrance saying the store is not 24 hours today. read more

@cvspharmacy on 576 East El Camino Real Sunnyvale, CA 94087 location has the rudest medical staff I have ever seen For a simple prescription refill they did not bother to look into their record properly nor call the doctor and leave me a message as a follow up. Made 2 trips in 3 days and yet nothing Very Very Rude and Impolite and very unprofessional read more

If I could give them a zero no stars, I would after the visit yesterday 3 times I called them 45 minutes each time and all it did was ring and ring no answer. When I arrived there were tree people and they said they were under staffed because the other people were in training. Then I losted my temper and could not shut after the last couple of years with problems. To they have the pills ready But one of them I have been telling them to stop for the last 3 months because it had been replaced, The people behind me in line also were there be because of a problem! read more

I came to this CVS store to buy the "Seventh Generation 100% Recycled Bath Tissue, 4 CT" listed below because the online price was $4.99 BEFORE I decided to visit your store. I found out by surprise this CVS in-store price was $0.3 higher at $5.29 + sales tax. I am disappointed the store would price higher than advertised online price. Granted, it wasn't a big price difference, but they do that with most if not all store items and the more you buy, the more you pay. I wouldn't have minded so much if the customer was great, but unfortunately it wasn't. read more

After spending 44 minutes on hold to see if my 1st prescription ever was there (just lost Kaiser where it was easy peasy), I drove over there only to learn my stupid new insurance carrier doesn't cover it. If they'd bothered to pick up the phone, I wouldn't have had to go over there for nothing. They suck!!!!! Everybody stop sucking!!! Is sucking the new norm? If there aren't enough gd people to answer the phones then FIX IT! read more

Generally bad customer service, overcrowded, phone always busy, and their system seems to have a problem too. I got a mobile pick up code from CVS to pick up my son's prescription. I thought this would expedite the pick up. Before picking up his medication, I also asked to refill a prescription for me. After my request, the mobile pick up code for my son was somehow overwritten by my prescription even though the code had his name on it. This caused confusion and I had to explain to the pharmacy what happened. This place has to work on customer service and competency. The only one I had good experience was, I think his name is, David who was polite and efficient to find solutions or coupons for medications not covered by insurance. I should have checked Yelp reviews earlier and I am going somewhere else. read more

they canceled my appointment for no reason TWICE don't go there there. Go somewhere with great reviews and look like they know what that are doing read more

Terribale experience today during checkout. Rude register person names Priti, chatting with the store manager and not paying attention. When ask to clarify a coupon, her comments were extremely rude and unfriendly. Told me to call the 1800 number to complain as if she doesn't care, the store manager also didn't care until I started raising my voice demanding an apology. Been coming here over 10 years and now will transfer all my prescription and future Cvs need to other branches. read more

My doctor sent 3 prescriptions to this pharmacy. They filled one. I called to ask why they didn't fill the others, they left me on hold for more than 20 minutes and then immediately hung up on me. I called back, they did it again. Customer service does not exist at this pharmacy. I'd recommend any place other than this one. If my insurance didn't require I go here, I would never set foot in that store. read more

How can you not offer bathrooms anymore? I understood for COVID but not is just pure laziness and poor customer care

I came here honestly because I didn't have cash on me and the salon wouldn't take credit card under a certain amount. So they recommended going here to buy something and get cash back. I thought I'd pick up a greeting card, but then decided to get an eyeliner, since I was running low. Asked one of the helpers about a certain brand and she walked me over to where it was and was very helpful and nice. I did notice that every time someone comes in through the automatic doors, there is a recorded greeting acknowledging the customer and that they are there to help. Never heard that before. The line was short enough, and the cashier called for another to open up when it got past 5 people. Overall, I had a decent experience here. But like I said, I didn't do much shopping or looking around. read more

Not 24 hours. They should update the label on this. Refer to timings on CVS website for accurate hours.