I went to this location and i'm not sure if he is the manager he is a white, short skinny guy and he is so unprofessional he has an attitude and really bad customer service. None of the other employees greet you with a smile... not coming back at all... read more

1 * because the pharmacy staff is absolutely great I'm down there and you can never reach anybody on the phone you could be on hold for 46 minutes plus and nobody will answer the phone God forbid you need to speak to a pharmacist they may as well leave you for dead because again nobody is CVS Pharmacies ever answers the phone and I am changing all my prescriptions and moving them to Rite Aid and I recommend everybody does the same if you are experiencing a similar problem read more

Very unprofessional! Besides from not answering calls during the day, i was scheduled to get my covid shot and flu shot yesterday at 10pm, and when i got there, pharmacy was closed. Very unprofessional and inconvenient! They didn't even bother to call people with appointments that they are going to be close, didn't even update their website and still gave people appointments. What a waste of time and gas having to drive to that location. I needed my flu and covid booster shot for school purposes and i almost missed the deadline for getting a new appointment date. HOW DISAPPOINTING read more

Shady!!! I got a prescribed "Flonase" for my daughter from her doctor. When I called to see if it was filled, they refused to fill it and told me to buy it over the counter! The nerve of these people, to TELL me what to do. Medications are so expensive these days, and my insurance covered it at Providence Pharmacy across the street!!! I will never, ever use CVS. Can't wait to share this story with all of my students, each semester, at every campus. Beware and don't use CVS, they don't have our best interest in mind... shameful read more

I gotta give a shout out Janet there was an issue with my sons prescription but she moved mountains even calling the urgent care that prescribed it to get it done right. Truly appreciate that, if you need something done here ask for Janet! read more

This is the worst cvs I have ever been to. Not 1 time has my prescription been ready when it's supposed to. Staff doesn't even care. Literally waited over an our for a prescription to be told it was out of stock, I called Saturday and was told it's ready for pickup. I dropped it up on Tuesday. It should NOT take this long ever. In the hour and a half I was there 3 different people came and left Bec they were told their prescriptions aren't ready and it was their second or third time coming back. read more

Sorry, but if these people are heroes, then all those that do the standard minimum to be COVID-19 compliant are so as well? That doesn't earn them stars, otherwise the gas clerk is also a hero. Filled with chains of stars running down some work shit (bling bling). And I'm not saying they are not risking their lives. Just as they do, I risk my life to go into a pharmacy were I have to constantly remind people to stand 6-feet apart when waiting in line for medication... or telling some big guy behind me to put on a mask unless his name is Typhoid Mary. So if they don't police the shit they set as a standard? Hell no they don't get stars! It's like saying "hey mrpolice, there is a robbery across the street",and the cop doing a double take and saying... eh.... I'll take care of it in 20 minutes. Wtf?!? Lastly, they are rude, they irresponsible (got a tab of xanax with my heart medication ;l and very unprofessional since the last time they called me for a prescription pick up, the mister who was talking to me started talking shit about me and my family not realizing he didn't put me on hold. How do you like them apples. I believe this all roots out because, unlike the curly haired lady at the front who is a fabulous problem solver and shining bright light of happiness, these pharmacists don't care to do anything other than processing pill, signing charts, and taking a paycheck. NO PROBLEM SOLVING skills in any way. Also, If you listen close enough, you will hear some of the craziest shit been said about costumers being not present. So again, doing your job doesn't grant you special service, unless you are doing it for free which... go on! And don't call yourselfs a medical care hero, if you don't do anything more than what anyone else does... read more

The Pharmacist Dr. Loftler and Joseph and others 'helped to Save this US Army Veterans LIFE'. They deserve 5 stars! 5 straight years I battled Cancer - Haed/Neck, Lymph Nodes, then Melanoma. 3 times hit hard and they NEVER FAILED ME. They called my home asking, 'How are you james is their anything we can do to help?' who does that? This pharmacy does. They care. Bless you all, James US Army Veteran, SGT Encino, CA 2023 Cancer Survivor with CVS Tarzana' help. Facts matter. read more

Costumer service in pharmacy is 0000 They treat the client very badly and do not answer the client and answer with anger and hatred read more

Horrible! Do not go here. They don't care about the patients. Called to check if they had an RX in stocks and would not tell me over the phone even though I live an hour away. Asked for a Mgr, was told she was not in. She told me I could not get this info over the phone. She was rude and unhelpful. Got off phone and called another CVS down the street and dound a helpful pharmacist that answered my question. Customer service is as rare as a perfect diamond. Sickening. ​​ read more

This is specifically for an employee named FAHAD. First of all I've been coming here for over 10 years and have created genuine connections with previous employees. FAHAD FAILS to deliver proper customer service. When asked for help directly by one of his coworkers he ignored her and kept doing his tasks; another employee then said "we need help at checkout" and he still took his sweet time. His coworker assessed the situation and had taken over graciously, then a few minutes later he heads over to the register where customers were already being GENEROUSLY helped (I'll get her name next time I come in) . His lack of urgency was where it started, then I come to checkout after waiting quite some time and he tells me to go checkout at the front even though I'm already paying for my prescriptions. I'm sorry but that's the FIRST time in over 10 years that a CVS employee tells me that. I then asked the front desk cashier if that's a new rule just for my knowledge, and she lets me know that I can DEFINITELY pay for my products at the pharmacy especially if I'm already paying for my medicine. Overall rude, I couldn't even hear him talking to me when he would ask me questions . I normally don't get this pissed but it really threw me off. Especially since I love this CVS and have grown up here and have had good connections with previous staff members. Sooooo yea screw that guy. If you don't like working there FAHAD then get another job, simple! read more

CVS Pharmacy - FAHAD fails at delivering exceptional customer service. - Drugstores Near Me - Tarzana, California

Pharmacy team Is very rude and unprofessional. After 15 years of being a loyal customer it is my first negative review. Everything is changed and not in good way. read more

Why 2/5? Recently the homeless situation in front and around the store has become problematic. I've seen several fights in the parking lot, 2x's observed guys shooting up, and very aggressive panhandling. It's not safe, especially at night. The pharmacy gets a bad rap. They seem to have an unusually high volume of scripts being down the street from Tarzana Hospital but they power through. Veronica and Tina go the extra mile to get my scripts through insurance and filled quickly. Dealing with doctors offices and insurance companies is a nightmare, try it sometime and you'll appreciate the pharmacy staff. Super friendly staff in the front store retail store. A little understaffed and at times are overwhelmed but do the best with what they have. Customers treat others the way you'd like to be treated. read more

Please people be nice with pharmacist and staff. People please be Appreciative towards Pharmacist. Ryan is above and beyond. His job is very hard and also other staff member. I Cant believe anyone getting mad with them, specially with Ryan. He is very professional and friendly. Keep up the good work Ryan. Dont listen to those that make complaint. Its a nature of most people not to be appreciative towards good people like you. Thank you God bless hard workers. read more

This store employs one of the rudest people I have ever encountered. I have shopped here for years and every time I've have encountered the male employee with the longer black hair, I have been treated with unacceptable rudeness. It is astonishing that this person has not been terminated. I will no longer be a customer to this branch. With so many people out of work, it makes no sense to me that this person has not been terminated. Everyone else at this location has been extremely nice and helpful. I have never left a bad review on Yelp before this. The last time this employee treated me with unbelievable rudeness and condescending attitude, I filled out the survey leaving my concerns. CVS emailed me and we're extremely nice and apologetic. Then several months after this I went to this location again and was treated in the same rude fashion by this same employee. Disgusting read more

Parking is atrocious!!! SHAME on CVS for the lack of Hanukkah cards and decorations- it's a fraction of what you have for Christmas in an area with a very very large Jewish community. Supervisor blames hallmark- management passing the buck - what a joke!!! No reason not to shop at this pathetic store! read more

Cheaper Rx prices at CVS than Walgreens. Walgreens cashier offered me coupons for non-Rx items. Walgreens faster and more efficient and does Fedex. But, price for my Rx was half the price at CVS so could just drop off Rx and come back later. CVS murders many trees unnecessarily with their long paper receipts with 10 coupons. 9 of them u don't need read more

I went up to pick up my medication. They didn't know how to transfer and cancel the med from another location. I have plans to transfer to another pharmacy like Walgreens. read more

It's amazing how it's possible to go from bad to worse. CVS in Tarzana can write the playbook on how to excel in bad service. The employees at the pharmacy are the rudest and careless people I've ever seen. I cannot wait to for Amazon to launch its pharmacy services. read more

This imstire has no deodorant. I find it extremely frustrating that a store with the size of its brand didn't have a simple body care staple. For a pharmacy this is truly appalling. read more

CVS Pharmacy - Drugstores Near Me - Tarzana, California

Zero stars because they said they do not have a restroom for customers... seriously. You want to drive people into the store to shop but heaven forbid they need to use the restroom. Go next door, Vons is open till 1 am. read more

CUSTOMER SERVICE IS SO AWFUL~THEY CHARGED FOR BAGS WHEN THE GOVERNOR STATED NO CHARGE FOR BAGS FOR 60 DAYS! THE EMPLOYEES ARE JUST RUDE AND DO NOT CARE ABOUT THEIR CUSTOMERS- THIS IS BY FAR THE WORST CVS LOCATION I HAVE EVER BEEN TO AND WILL NOT RETURN TO THIS STORE EVER! SEE BELOW! Citing concerns about the spread of coronavirus, Gov. Gavin Newsom has issued an executive order suspending a state law for 60 days that bans grocery stores, convenience stores and other retailers in California from providing customers with single-use plastic bags and which requires stores to charge at least 10 cents per bag. Simple, right? So when you go to the store for the next two months, you'll get a plastic or paper bag for your groceries, just like in years past, and it will be free. read more

Really needs an upgrade. Place just looks and feels dirty. Especially for this area, they really need to remodel and redo this whole store. The setup is awful, nothing makes sense. They're always out of everything. I would rather drive to the Encino location and avoid coming here. Not a fan, sorry. read more

This cvs is nasty. The store is clean but the customers and cashier are awful. I was trying to check out and the cashier was bored and robotic. The other customers get right behind you in line that I moved my purse for fear someone was going to steal my wallet. The guy behind me was drunk at 11:15 am and was in a rush to get his bottle of wine and bottle of brandy. The cashier actually stopped in the middle of my transaction to remove the security top of the guys brandy. Really a creepy place. read more

Super low. Rude costumer service I asked the front desk about shortage of medicine she was answering in most rudest way I told pharmacy she didn't care read more

Pharmacy so understaffed they rush around making mistakes, ignoring phone calls on hold for 45 minutes at a time, no time to answer questions. Pharmacist on duty last Sunday gave over 100 shots. Counsel provided for new medications is brief and doesn't include checking for interactions with drugs patient is already taking as dispensed by CVS. Serious complications have resulted from numerous documented interactions that could and should have been avoided. CVS clearly liable for causing rare and dangerous Seratonin Syndrome by their negligence. Patient has suffered for three months while CVS continued to dispense and refill dangerous medication interactions without informing patient of risk. They were completely unaware of any interaction(s) because they never checked, they failed to do their jobs, and never provided counsel to patient when dispensing new medication. CVS #9670 "Dream Team" is not to be trusted with your medications until they are properly staffed, trained and able to manage the demands of a 24-hour pharmacy without failing in their duty to protect the consumer from harm. Corporate has been informed numerous times that there is a staffing shortage at this location. They have ignored consumer complaints as well as internal requests for more workers. Right now they are concentrating on dumping convenience store products and other things people have come to count on them for, in order to make CVS. less like 7-11 and more like a respectable pharmacy a patient could actually trust. All they will succeed in doing is alienating their current customer base by letting them down when it comes to anything more than a simple prescription. Need milk? Too bad, we don't carry what you need anymore. It's bad for our image. We're a health shop, not a neighborhood resource for late-night necessities. I thought CVS stood for Consumer Value Store, not pharmacy-on-demand with the exclusion of other merchandise as a marketing ploy. Your customers don't appreciate the changes that benefit you and leave them under-serviced and ignored. Sometimes you need a pharmacy, not a health care only shop. Think about that the next time you need help--where should you turn? Who will even listen when profits are more important than people? Shame on you, CVS. You've betrayed your roots for a profit-is-primary attitude. Very disappointed. I'm finished shopping with you, and relying on you for important stuff like prescriptions. You can keep your promotions and emails to yourselves; I don't need 'em and I don't want 'em stuffing my emailbox every day with more dubious ideas about profit before people. Find a better gig, man. This one's not worth the betrayal of a million or so clueless consumers who count on you for value and honest understanding. read more

I might actually have to pull out a dictionary right now just to find the words to describe how dissapointed I am with this particular CVS. The two times that I've have been here, I had to wait more than 15 minutes just for somebody to come unlock the restroom. I left both times because I was literally about to urinate in public because the staff wouldn't unlock the restroom door for me. They always say somebody is on their way but they take so long that I just end up leaving. When this happened to me the first time, I was cool about it. I understand that at times businesses can be under staffed and it may get busy. I'm not an unreasonable or impatient person. However, When it happened to me again today, I was so upset that I felt as though I had to go write this Yelp review just to express my frustration. The owner and managers of this CVS should be ashamed of themselves for such blatant incompetency. read more

My go to CVS joint. Everyone is super nice and on top of their game even at 2am when people are pissy drunk. Place is always clean and it's CVS so prices are affordable. I love coming here because right next door is VONS. So what I don't want to buy here, like for instance a gallon of milk, I can go to VONS. Other than that, I love this place and I have no complaints. read more

the pharmacist has been trying to steer me away from cvs for months by withholding my medication or excuses that were completely false .i continued to go to cvs at this location regardless of the mental torture and disrespect .because i know cvs has great leadership,as long as they receive the correct information ,when laite the store manager has been telling me to go someewhere else and falsley states my medication is out of stock or not available for the past 30 + times ,each time can be seen in medication history dating just past month from january 8 2024 to today feb 7 2024 forcing me to go see doctor for new each time with chronic pain and costs that have skyrocketed ,spending the whole day going back and fourth multiple times a month for the same reoccurring pain prescription that has been prescribed from the same doctor who is a licensed pain management specialist for the past y18 months due to failed spine surgery,all 8 mri's and cat scans with or without contrast available for evidence ,diagnosed with pain from nerve and spinal injuries including spinal stenosis,toraminal stenosis,central canal stenosis,chronic pain from disc misreplacments,narrowing of multiple discs ,bulging discs ,compression to cervical spine causing severe chronic pain !!!!despite providing all information requested ,other bias reasons .liat pushes for me to go to another pharmacy.jeopardizing my physical and mental health to suffer daily from pain and stress of embarressment and false accusations and responses that are and were 100 % false and untrue to not having the prescribtions in stock or delayed or not available ,steering me away from cvs to walgreens across the street or other independent pharmacies,mainly for her own relegious beleifs ,profiling me to other pharmacists in store ,to not dispense any medication and denying service for complete untrue accusations misapplying the cdc opiod guidlines in ways that have harmed my health vigorously.in the past six months 25 + times i hjave been lied to that prescrbtiopn is out of stock or some other bias and false ,untrue reason .embarrassingly denying service due to out of stock and not avalibale,always being pushed to take business somewhere else than cvs. ,despite p[roviding all the information,having doctor call from his office,spending my money and time for several trips back and forth sending me back or having me sit for long periods of time at the cvs branch which she manages ,spending multiple days a month on same untrue and false reasonsto not dispense my medication .on feb 06 2024 after another prescribtion and another reason to discriminate .liate requests call from doctor himself,i stay for another 2 hours waiting for him, to see me again due to laite wanting more information regarding prescribtion ,the doctor calls in front of me on speaker phone and aghain the doctor tells her to follow cdc guidlines and stop making patient suffer based on bias reasons ,stop discriminating!! he again does not take her bullyness,she responds ok i would like to see the cdc guidlines ,the dr .sends her the guidelines.i go back to pharmacy to pick up after being denied multiple times just this month on jan 25 for untrue statements of out of stock ,delayed or othere untreue reasons to discriminate.i arrive to pick up and laite left shortly after 5 ,other pharmascist sees me and says we cant dispense for you only laite can,i say that is not fair i spent the whole day ,prior weeks to provide well pleaded facts .the pharmacist (farah) calls her in front me, laite says she doent feel comfortable and im a liability !!!!!after sending me back and fourth and my dr .documenting all the discrimmination.unfortunatley laite also marked other pharmasicts to not fill my pain medication requiring only herself to deal with me ,making me look like a drug abuser ,embarrassingly every single time ,other pharmacists would be scared to help me because she is the manager and they don't want to lose their jobs.laite on behalf of cvs violated the patient (me)by discriminating and relegious profiling based on untrue bias ,laite acted in violation of the american disablities act (ada ) and the anti discrimination provisions of the affordable care act (aca) to often more than 20 + times in past months .despite providing all information requested to laite having the doctor himself call ,the doctor put the phone on speaker i lisened to the conversation and the doctor provided laite with the facts regarding the prescription ,i go back to cvs afterwards ,laite still withheld my prescriptions this time starting ; she didnt feel comfortable and she already told me give business to walgreens across the street ,money doesnt come to my pockets!!! i left with severe pain and mental torture from cvs located at 18441 ventura blvd ,tarzana ca 91356 . all this is on video ,i hope the execs ,mrs .pelluso,mr .shah,ceo karen lynch get to investigate because i truly beleive that they care and we get heard!!! read more

Seriously the WORST CVS pharmacy!! Veronica I believe her name at drop off. She's just something else. I've never experienced someone THAT rude in healthcare. WOW read more

I used to like coming here but not anymore. I'm the past the cvs was always sketchy to begin with. Lots of homeless people right in front of the store. Needles everywhere and filth. The parking lot is not safe. Lots of stealing and robbery going on. Even inside the store I've seen people stealing in there. The last straw was a couple months back. When I came here to grab a few things. I encountered a mob of people upset at me that I wasn't wearing a face mask when it was something unhealthy for me to do. Then the ignorant employee came to me at kicked me out of the store based on ignorance and no scientific or medical knowledge. Glad to know CVS allows this kind of behavior in their stores and in America. This is basically prejudice, ignorance and racism. This is not science! read more

CVS Pharmacy - Drugstores Near Me - Tarzana, California

My young family member needed some very important medication and there is a restriction on it for medi cal patients. She's been without it for days. I just found out the facility she was discharged from had put a sticker on the prescription stating that she legally needed to be given 3 days worth while the authorization from medi cal is being processed. They didn't do that. This is literally the difference between life and death for this young person. Their incompetence is inexcusable! AND I have waited on hold with them for 30 minutes MULTIPLE TIMES! CVS sucks. read more

I have now been on hold for over 45 minutes. This is really unacceptable. No one has picked up.. I then called on my home phone to try to get someone to pick up at CVS no one did...What is going on??? read more

SO- here I am, again. At the closest CS to my home. After standing in line for 17 mins just for the woman to have pointed someone in the direction of a OTC medication. There's a pharmacist lady who is "obese" maybe Latina and often sitting on stool at drop off window. I have literally NEVER seen smile! On a few occasions I've seen her be rude to others. And she has been rude to my cousin who happens to be a secret shopper on her off days ‍ and literally could've caused havoc in this lady's life but she's the nice cousin of course. But this review is mainly my testimony of some innocent man who most likely woulld never do a review because he was an slow to speak, small shaken elderly man. She kept cutting him off when speaking, trying to rush him, rolled hEr eyes, just overall if that was my family I would have called corporate IMMEDIATELY. I'm not sure what training is provided or how the employees are motivated or if the woman's attitude is a isolated issue she carries over into her 9-5. I would assume once CVS decided to merge with Aetna, even remodeling their stores (and Tarzana was RECENTLY remodeled ) there'd be a refreshed vibe. Now to be fair, let's not judge them all by the character of this rude pharmacist employee alone. Forgive me for no-names but there's a Asian woman, Indian man, a Latina and another I believe name Amy who could pass for Persian, who work the pharmacy and they are absolutely friendly and approachable! There's a short carribean or African woman who could come off with LOTS of sassy that works the front but I believe she's overall nice and professional. They smile, converse with you and make you feel valued. If only they could remove the bad seeds, like the heavy pharmacist their new look would flourIsh, matching Tarzana CVS's beautiful new refreshing look! Dear rude lady, if you aren't working a happy job where you deal FACE2FACE with the world then by all means...INDEED...it's a free app with job GALORE. read more

I was a long time customer of Longs Drugs in Tarzana and was generally satisfied with their pharmacy. When CVS bought the business about 10 years ago after experiencing a significant reduction in their pharmacy service and competence, we finally gave up and transferred our drug business to the Walgreens store across the street. The service at Walgreens was acceptable but they had one major benefit over CVS; they actually answer the phone. We stayed with Walgreens for several years until our insurance established CVS as a "preferred pharmacy" where the copay on meds was substantially lower than Walgreens. We tried the Tarzana CVS to fill a simple antibiotic script in early January and I quickly remembered how awful their pharmacy customer service had been (and still is). I quickly checked with the CVS store in Reseda (Victory at Tampa). Night and day. The Reseda store was fast, accurate and very easy to work with. And, best of all, they answer their phone after only a few rings. CVS Reseda = 4 stars (5 for the pharmacy and 3 for the general merchandise part of the store. CVS Tarzana = 0 stars. read more

So..... CVS MAILS me a 20% off coupon. I try to use it, the code on it does not match my phone numbers. They mailed it to ME. I didn't find it on the side walk, it had my damn name and address on it. In theory, they know who I am, right? So what happens? I spend NO MONEY at CVS. The $34 I was going to spend, they did not want because the coupon and phone number didn't match. So I walk over to Von's next door, and buy trash bags and bananas spending $7.45 This is acceptable customer service CVS. What? Why even go there? What brick and mortar store in 2017 denies $34 because of a computer glitch? CVS does. If they go bankrupt this is why. read more

Seriously the worst ran Pharmacy ever, I only go here because its close to my home. I don't understand how CVS can be okay with such horrible service. Its unreal. read more

Long line when I came there to pick up a prescription and only one tech to help process orders. I can't complain much because my daughter's prescription was filled and I got my questions answered. read more

The pharmacist working at 12:45am on 10/13/17 is an IDIOT and should tell people she doesn't know what the f*ck she is talking about if she doesn't know the answer to a question. I asked... "Is this bandasil a liquid bandage?" She replies, "Yes." SHE IS WRONG AND NOW IM BACK HOME 15min AWAY AT 1:15am!!! Karma would be her cutting herself at home and not having a bandage. read more

Needed to grab somethings for my teenage daughter. Looked up pharmacies open 24 hour and found this cvs. Staff was wearing masks, polite and sanitized after every customer. read more