-0! I'm reviewing the CVS front store. Customer service was very poor, and the staff seemed unable or unwilling to help. The store also appeared understaffed, which made the experience frustrating. The employees I interacted with were not friendly and were extremely unhelpful when I needed assistance. The manager did not resolve the issue either, and the overall experience was disappointing. read more

I lost a visa gift card and went back to the store 20 minutes later. They said they could not cancel the card even though I had the receipt and I should call corporate. I called corporate 5 times only to continually be pitched products and never reach an individual. Worst policy and procedure I've seen in a long time. On a scale of 1 to 10 cvs corporate policy sucks. read more

The store manager needs some training on being a store manager. She walks around doing nothing and looking mad. I felt very uncomfortable and normally don't go to this store. If the store is busy and you need help, she'll ask the store employee to do it, while he's running the register and doing everything. I feel if you don't like the public , you shouldn't be working in that field. read more

Emmanuel Asiamah, claims he's a manager @ CVS. He was very condescending to my wife at the pharmacy because she's Asian. He shows more respect to non-Asians. read more

The pharmacy is a disaster. No one knows what they are doing and they don't put the right amount of medication. I ran out and they said I couldn't refill it a week early. That's CVS fault for not knowing what they are doing. DO NOT GO HERE. Also. They can have 50 people in line, but everyone takes their sweet time. read more

I definitely would NEVER recommend this pharmacy to anyone. Pharmacist has delayed my pick up on medication, and belittled me by accusing me of not being sick, but I'm just bored. read more

I came in here as an emergency to buy pads and use the rest room. The store was empty with maybe 2 customers. My mom gave me a pad and went to pay for the pads as I went to ask the older woman behind the counter where the restroom is. She turned around, looked at me for a split second and resumed to pack up some pictures while telling me to go to the back and someone would help me. I waited by the rest room for 5 minutes(again there was no one at check out when I asked). I then asked someone behind the pharmacy glass if they could help me out, I let them know I've been waiting and really need to go. I even let them know that I have toilet paper between my legs and Its an emergency. There was at least 3 males back there and one turned around , looked at me and said we don't have a key. I asked if I should go back to the lady behind the counter and they continued to say they don't have a key , other people have the key. I bit my tongue and walked away back to the restroom, waiting for someone to come unlock the door for me. After maybe 10 minutes(I'm being generous) a young woman (I was thinking maybe around my age, I am 20) came to the back walking a bit slow(I guess emergencies don't matter to anyone but to the person that needs help) I wasn't even sure if she was going to help me, so I asked "hey can you help me?" While holding up my pad , she said "yes sorry I have to help the customers first". I bit my tongue but I was very upset and disappointed. There was less than 5 people in the store, opening the restroom takes less time than it does to help others. In conclusion, do not come here if you have a bathroom emergency and expect someone to help you immediately. Maybe im in the wrong, I don't know, I know how I can get when I am upset--so I tried my best to not be rude or say anything out of line.....but I honestly would think there would be more staff on hand to help out in situations like these. Every pharmacy I've been to help you very quickly when it comes to something like the restroom. I personally will never come back here. I give this place 1 star for at least having the pads I needed. No hard feelings , just bringing awareness to others. The cherry on top was that there was no toilet paper in the bathroom:) how nice am I right? read more

Seriously, how are these employees still employed. I was THE ONLY ONE IN LINE and there were 5 employees on duty, and all 5 ignored me for nearly 15 minutes. I asked what was taking so long and they just said "we'll get to you when we can" I was THE ONLY ONE THERE. RIDICULOUS. the guy with the beard seems to be the worst, nut nobody was really willing to be helpful. read more

We ran out of the free government issued COVID tests, so I picked up two for $23.99 plus tax. Most insurances will reimburse you. Employee was very friendly and helpful. She stapled instructions on how to submit the claim to our insurance. read more

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This is the worst pharmacy. call them today to have refill my wife prescriptions (monjaro and novolog 70/30) and told to call our md for approval which i did and found out that novolog 70/30 approval was sent to them on 6/17 and that monjaro was prescribed last month and has 6 refill yet there automated voice machine told me to call our md for approval! i have to go there to sort this things!!!! read more

I am always treated with dignity and respect. The employees at CVS are very kind. The store is always clean and friendly.

Places complete trash they don't even let you use the bathroom as we're sitting here waiting for a prescription to be filled. We have 10 minutes to sit here and wait. We can't even use the bathroom. I find this so unprofessional and so ridiculous nowadays that companies do this like I'm not a paying customer. And then on top of that, one of the girls happens to listen to my conversation as I'm talking with my wife and decides to tell me that I don't need to cuss like first of all mind your own business and second of all, don't listen to what I'm saying because I'm not even talking to you. I don't understand how people like this have jobs. I don't understand how a place like this is even still open. read more

They're nice, staff always helps out and asks if I' need assistance. I'm not much of a complainer, but the minor inconveniences are the ones that really hit me. Having to the press the button for assistance to open the case for a deodorant or like lotion sucks and lowkey ruins everything. And I feel bad because whenever I go, I have to open like three different cases from like three different aisles and there's only like 1 or 2 visible staff members so it gets awkward having the same one having to come from the front to open another thing for me lol. But they're cool read more

This store is ok! It's located next to Farmers boys. It is clean and most of the staff are friendly. You can find pretty much anything you need. read more

This place are very organized and clean. You can found almost everything do you need. Is very complete for last minutes things The crew are always focus on their clients. In the pharmacy you have help too. The people to work there is very kind. The prices are moderate and tu can take coupons. The business hours are 7 to 10. Really confortable for the clients. read more

CVS Pharmacy y más - Photo prints area - Drugstores Near Me - SAN BERNARDINO, California

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Was in line for an hour to pick up medication, and there were only 5 people in front of me. Ridiculous! They don't even apologize for the wait. Just rude! No wonder they have 2 stars. read more

-5 stars if I could. The worse pharmacy, the employees do not care to be there, they will let the phone ring and no one will answer. My Dr was on hold while I was there and I told them but didn't care to pick up the call. They move at the slower pace and don't even do anything. Do better. read more

Why are your doors closed at 9:20 pm when your store hours are clearly until 10 pm? I called the store and the automated service indicates open until 10pm, trued connecting to the store and the phone simply rang and rang. Extremely frustrating when I drive out of my way to make it here and you have your main doors open as you should but exterior doors are closed. Thanks! read more

Customer service in the pharmacy sucks! They won't answer their phones, they have no sense of urgency, they have one person working the pick up and drive thru. Managers don't hop on to help so the wait time for a prescription is over an hour sometimes! I've been on hold for the pharmacy for almost an hour now with no one picking up! read more

This review is just for the pharmacy not the actual store. So yesterday was the first time I ever picked up medication from here since my doctor accidentally sent it to the CVS and not the one I usually go to. There was about five people ahead of me, and I was standing in line for almost 45 minutes. Everyone in that line was just picking up medication so I'm honestly not too sure on why it will take so long. So today I tried calling because my doctor sent over more medication for me and first time I called I was waiting for someone to pick up. I was on hold for 15 minutes. I hung up and called back and again I was on hold for another 20 minutes, so I ended up calling another cvs pharmacy closer to home , and literally took five minutes to finish conversation have everything transferred out. I am highly dissatisfied with this pharmacy. read more

I have been on hold for over 45 min they tell you go to the web site but not all things can be done there they are holding my insulin and not making my order so I try to call and they do not pick up if you are not going to answer the phone turn it off don't leave people hanging for unreal times I would like to enjoy the rest of my life instead of dying from my diabetes waiting for you on the phone read more

Let me start off my letting you Yelpers know that I am always very fair and give second chances so this is 10+ years of dealing with this particular CVS. The pharmacist Emmanuel needs to quit. He flat out refused to provide me my medication. There's so much that has happened that I could write a book. My doctors and insurance also agree that this is by far the worst experience. Long hold times, long drive through lines almost as long as their receipts! They "Lost" my $16,000 specialty medication one time! The promised dates and times never met. And the very rude unprofessional pharmacist Emmanuel, I seriously don't know why he is still working there. I had to part ways this week they've stressed me out so much I was literally in tears. They are so overwhelmed that customer service doesn't exist in the pharmacy any more. I will be making a formal and corporate complaint. As far as the rest of the store and workers they are ok but if you are looking for a good reliable pharmacy look elsewhere! read more

very slow and rude i've been in line 10 min and they have no sense of urgency and let someone go in front of me because they speak spanish?? other workers are walking around doing nothing and don't even bother to help then as soon as i finally am next the worker decides to answer a personal phone call. don't bother coming here if you're in a rush you'll be late! read more

Absolutely ridiculous! I've been trying to get ahold of the pharmacy three times to check if my sons prescription is ready and instead I'm going to have to drive over there. It's simple as picking up the phone but the lack of training in this department to just pick up the business phone is absurd! I recently moved to the neighborhood and this is by far the worse CVS pharmacy I have encountered. Pick up, pick up, pick up!!!!!! It's that easy read more

I have tried to call to transfer my prescription's and no one will answer the phone. My other CVS in Eastvale always answers the phone. Which some many complaints why doesn't CVS corporate do something. read more

Worst pharmacy ever. The pharmacist laughed in my face when i told him i just had major surgery and said i had to wait til the next day for my pain medicine after my prescription was drop off early in the day and was told to pick up at 8pm, they are so unprofessional. read more

Just an update on this store again, tried to come here again after a while from the last poor visit. The girl that works in the pharmacy is soo lazy and unhelpful. You get paid to do your job not to turn people away because you want to go home even if your open for another hour.....ugh! read more

This place was horrible. It took 3 days to get an antibiotic. Each day we called, each day they said it was ready. We go to pickup only to find that we were "misinformed" Day 1 we found they hadn't recvd their order yet...ready tomorrow after 3pm. Day 2 - truck has arrived but trailer hasn't been unloaded Day 3 - trailer has been unloaded but stock hasn't been loaded into inventory. I feel for anyone who is dependant on this pharmacy for their meds. read more

It says closed at 10 . I needed milk and eggs . closed by 9:10 wtf? 2nd time they close super early. CVS on Kendall & university read more

So for the last couple months I've been going in to get medical supplies for my diabetes , the last 3 times I've gone in they have not had the testing lancets and I need those to test my blood sugar , and I don't drive so if they don't have what I need , I could get sick even die ! There's never enough people to get help from on the floor , there isles are to small for people to walk through , I'm not happy with the lack of supplies and the management team at this cvs on Kendal and university San Bernardino , and the don't compensate people for sales when there running out of supplies they had mounds candys 3 for 3 dallars but they only had to I asked person at register can I still get the deal 1 dallar each she's said no I can give you a rain check , I want the candy now . I was greatly disappointed in the store the company and the lack of management skills there ! read more

I was able to run in and quickly get what I needed. There was no line. Checking out was fast. The cashier was friendly.

INCOMPETENT. Every single time I have a prescription set up with this specific CVS they never follow through with it. They put you on hold, hang up on you, and treat you like a statistic instead of a customer. I've been waiting a few days now for my prescription to be filled just to be hit with the "We're contacting your Dr for an alternative medication." I do not need an alternative I need THAT medication. I'll definitely be taking my business elsewhere. I feel for those that have this CVS as their primary pharmacy. Good luck getting your medication. They'll never give it to you. read more

This pharmacy is horrible. If you need to talk to someone in the pharmacy, don't try calling. They refuse to answer the phone. If you need medicine, they will run out of that specific medication 9 times out of 10. Horrible customer service in the pharmacy. It is always your fault that they can't get your medicine. If they just forgot to fill it, they use the excuse that you need to update insurance at the other window. read more

The employee named Kirlin was a great help. He was quick and this man deserves a raise.

There's only 1 or 2 pharmacists that are always nice as for everyone else they could be friendlier. I had one pharmacist throw up the white power symbol, another one was talking to her coworker insinuating she was gonna beat me up for no reason but she didn't want to say who she was talking about I was the only one there. I understand San Bernardino isn't the greatest area, but the staff needs to do better these women are catty, I could argue with them but I'm more mature so I don't bother they're miserable read more

When will we learn to go some place else. The pharmacy staff here is sadly incompetent. After a 90 minute waist of time trying to resolve a prescription, others in the store recommended Costco. read more

An email I sent to cvs customer care. To whom it may concern. I would like to inform you that your management on the day of 9/3/19 9:30 am was very rude to me as a customer. As I entered the store with my bike that is a great value to me, I asked if i can park it inside next to the register, where I can see it. One lady quickly said yes and the other who I assume to be a manager quickly cut her off and said "no, the lobby". With a rude tone in her voice. As I was parking it in the lobby (that has no cameras I might add), since it was only going to take a minute to buy my drink. I heard her chuckling to her co worker as if what she said to me was funny. I got my drink, paid, and left. I don't know what your policies are in your stores, but a little kindness goes a long way. This is not a great example of it. Good management not only takes care of the store but also its customers. Sincerely, Mr. R read more

The store itself is okay but the pharmacy is terrible. If I could give zero stars I would. There's always a problem when picking up a prescription literally ALWAYS. The staff isn't helpful and just don't get the job done. read more

Closed at 9:20 on 9/10/22. Said it's open till 10. Lady appeared and waived me away. Huh ? Weird don't go here ever

Excellent and knowledgeable pharmacist and techs. Friendly service as prompt as possible