I sometimes find what I need here but please be aware for new clients they sometimes don't like to help out and I was just trying to walk and the same staff that didn't want to help out almost hit me in the parking lot so please be aware . read more

Went up to San Bernadino to help my daughter move out of her dorm. She needed a few more containers. This Walmart was close to the school. Everything was neat and the store was clean. Found what I was looking for and left. read more

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It was horrible when I was walking towards the back to get some post it's I asked a worker to tell me where they were and she ignored me and she rudely said " I don't fucking know" her name was Marie read more

I had bought an air mattress it barely blew up and when I had went to return it on the app it said I could giving me a full refund I go in person they tell me they can't give me a return only a exchange I didn't want an exchange for something I didn't use now I'm stuck with an air mattress that I don't even want the most upsetting part of it all was the fact that i didn't even have the air mattress for more than 12 hours read more

Melissa in Makeup , She was so helpful, well mannered and educated on skin care , she answered every question I had and gave advice, she had to open a few cases for me and never once rushed or had a "look" on her face , I absolutely loved that , she let me take my time to look at the make up because I was unsure, she reassured me to take my time as I kept apologizing! She was such a breath of fresh air ! I wish all workers were like her ! So professional! Her attitude and personality is top tier! She definitely deserves a raise! I look forward to seeing her again when shopping at Walmart ! read more

Walmart - Department Stores Near Me - San Bernardino, California

The cashiers are literally texting on their phone in the middle of checking out usually there's barely anyone to actually come when you press the help button for someone to open something but today there was one guy who was everywhere helping everyone open stuff. Just tell your workers to not be texting and calling people on their phone while working lmao read more

Here looking for bathing suits for my daughter. They have lots of selections and sizes available. A young lady while organizing the boys jeans section assisted me in finding sizes . That's the first for me , I'v been to other Walmart in different locations not one employees approached me to ask if I needed help . Kudos to the young lady for offering her assistance. The store is organized and clothes / merchandise were fully stocked . I went to the self check out , the register is filthy . Someone need to clean the top of the metal scanner . Of course I got hungry and walked into Subway inside the Walmart to eat Store is somewhat organized read more

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Jeannie in children's section was amazing! She helped us find the shirt we needed for my daughter's musical!

HORRIBLE and rude customer service associates. I had just downloaded the scan and go on my phone cause I was doing some shopping for my grandfather not myself, so I was trying to figure out how to add my card to my account cause I found some stuff I wanted to purchase as welll, when a very rude associate tells me "WHERE ARE YOUR ITEMS" and I tell her the items are in my cart with my little sister cause I have another transaction and I'm trying to figure it out, 1 minute later she approaches me while I'm still trying to add my card information, accusing me of stealing and saying I need to pay for mystify right that second yelling . She then goes up to security and tells them I'm gonna steal and I'm causing a problem as well. Now all the associates are looking at me like I'm the bad guy when all they had to do was their job !!! And ask nicely if I needed help figuring out the scan and go. read more

****This review is for restroom use only*** My daughter and I were on our way to San Diego last weekend and needed a restroom break. I saw Walmart and exited right away. It is conveniently located off Fwy 215. It was already late at night... so grateful Walmart was available. Women restroom was clean. Stalls were well stocked with toilet liners and tissue. Always nice to have the needed accessories when in a restroom. Thank you Walmart for being present when we needed you most! read more

Just had the worst experience here with my mother, when we asked a worker Alexandra on the floor to open a locked up product she looked at us as if we were bothering her doing her job , then grabbed the product and said "number 12" and walked off like uhhhhh??? Ok so me and my mom put 2 and 2 together and went to check out at register 12 then we walked out the garden section with Anna sitting on her phone rudely under her breath says "well I guess you have a good day to" I guess she was supposed to check our receipt but again she was on her phone paying no attention to us. Then we try to speak with a store manager and there is absolutely no way for us to get through and speak with an actual person it's actually ridiculous. So disappointed and we rarely go to this Walmart so to have this experience was just all around a bad look for this location. #target. read more

The worst customer service of any Walmart I've been to. Waited for someone to help us out to get an items out of the locked shelves.... No one ever came. Asked 3 workers that were passing by, first said they would tell someone, still waited second one told us it wasn't her area and just waved us off as she kept walking and finally the third person told us the button to call someone didn't work and had been broken for a while. She did say she would tell someone out front to come help us out.... No one ever came. Said screw it after a while of waiting and just left the cart there with the items and left. Definitely DON'T recommend people go here. Pick a different Walmart! read more

This is not one of my usual reviews bc I really don't like to leave bad reviews but this place here needs to know how horrible their customer service is. The upper management needs to know that most of their employees should not be working with the public AT ALL! Today I came in to get a few things one of them being a self tanner that I had been wanting to try. And I was going to purchase a self tanning mitt that was marked $5.97 and then next to it was a back self tanning mitt (to tan your back) and the price was marked at $3.00, which I thought oh not too bad. So anyhow I proceed to go to self check-out and there are 2 ladies there, an older & you get lady. The younger lady (her name is Reinalda or something like that, she had long black straight hair) tells the older lady while gesturing her eyes to my cart "make sure you scan that", so the older lady proceeds to tell me she needs to scan one of my items and she reaches straight for the self tanner which is only $12.97...but I get it, it's considered "expensive". So I became annoyed by that because I also had a mascara in my cart that was equally priced to the self tanner & some feminine pads too, and I don't really understand why they need to scan an item but whatever...so I began to scan my items and I noticed that BOTH tanning mitts came out to $5.97, so I told the younger girl how the other mitt had a ticket price of $3.00. She said to me "you need to cancel your order and go back to take a picture and get back in line". I have NEVER experienced that before, at target they just fix the price right then and there OR they call someone in that department and ask for a price check. So I just said ok, and I grabbed the bag that carried all my ringed up items and I emptied it all back in my cart & as I'm doing this she tries to grab the bag from me like if I'm going to steal it, lol. So I just walked away and went BACK to the makeup department and took picture of BOTH mitts either their prices underneath them. When I walked back to self checkout there was a huge line and I just decided I wanted to avoid her and I would much rather stand in another line bc I did not want to deal with her attitude again. So as I'm approaching another long time a young man by the name of James approves me and sees that I have very few items in my cart and says to me "self checkout would be faster" and I do I said "no thank you I would much rather wait in these lines than to deal with the lady's attitude". So James says well I'm the manager which lady is giving you attitude and what happened?. So I began to tell him the story and showed him the pictures I took and he apologized and opened a register just for me so I didn't have to wait. James I applaud you for your quick action and apology even though it wasn't your fault. But I appreciate that you acknowledged the issue and you helped me without hesitation. Thank you so much!! I hope your upper management sees this and rewards you! Your kindness will go far! As for this Walmart I will not be returning and it's unfortunate because this Walmart is the closest to me, my husband works for the Walmart corporation and I shop here frequently, but I would much rather spend my hard earned money elsewhere and receive BETTER customer service. read more

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After I drove one hour to this location! My experience was awful! The staff had poor communication. I placed an order to be picked up the next day with a specified time and place. By the time I arrived, they had no idea where my order was. Not only that, I talked to at least five employees and one manager, and still couldn't find my order. I waited for an hour and a half and left empty-handed. read more

Trashy, rude workers at self checkout telling us to go behind a line so we don't block the walk way but she didn't say anything to the people waiting in the walkway in front of us. Then we proceed to self checkout with about 17 items in the cart and she rudely says 15 items only, to which I said yes I can see the sign. Then she proceeds to watch us scan every item and at the end says you only scanned one laundry basket, when I didn't realize we had two so yes I scanned one, they get stuck together. So my bf gave it back and said sorry. I said if she wants to act like a B then we will treat her like a B. Do better with staff training. And lady at the self checkout, it's a Walmart not a Prada store!!! Act with respect and you will get treated with respect. read more

At the self checkout, I purchased an item that required the approval from the checkout employee. All I said was, "ma'am" and raised my hand for help. She saw me and said, "Everyone is in an rush and I'm not so, you'll just have to wait." What kind of customer service is that? Usually, I have a very friendly experience with other employees, however this lady with salt and pepper long locks may need a break or day off. I said, "Thank you," and went in my way. I hope that no one else gets this type of sarcastic remarks for just asking for help. read more

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If you pay $15 a month for Walmart plus, you get this nifty perk on app that allows you to use scan and go, meaning you scan items as you browse and go to front of self check out, let them know you have scan and go, and you skip the line and item scanning. Now Walmart trips even on busy days are fun. No line. (you get free shipping/paramount plus too) read more

Walmart action figures & beyond that feel one of a kind food toys books electronics clothing shopping.

My local Walmart. I've never had an issue, but the customer service has been getting worse. Today, as I paid, I asked the cashier about the dog food I was purchasing, it was a question about the inventory on it; such as, "oh you guys don't have the bundles anymore, right?". Her response could've been friendlier, or might I say more on the customer service side... her response was " I don't know I'm just a cashier" I understand! But as an employee of the company her response could've been more like "I'm sorry I'm unsure, at the moment we just have whats there in stock" or how others are usually willing and competent "let me check on that for you" even "I'm sorry it's not my department but I can redirect you" or around that verbiage. Her attitude wasn't it. People like that should be in the back, where they don't have to deal with customers. read more

I would give no stars if I could. I have never been to this store as I don't live in the area but I was on my way to visit a family member and had some time to kill. My grandmother and I had two separate transactions to complete. We went to the register where a young man named Hisano was cashiering. He had a young woman standing behind him talking to him. So we walk up and he says nothing, doesn't make eye contact, nothing. He continues to talk to the girl behind him and at one point even stopped scanning our items to turn around and look at her badge which she was explaining to him out it was "so dirty." So he continues to scan while talking to this girl and he scans an item (a two pack of stove top stuffing) that was coming up at the full price of $3.84 while we got it from a full endcap that says they were on clearance for $1. So my grandmother says "excuse me." He keeps scanning because he's so into this conversation with the girl behind him. My grandmother says "excuse me, stop" so he stops and looks at her. She explains to him the price discrepancy and the girl says "we can only discount one" and Hisano says "We need a picture as proof" I said "there's no limit on the end cap, can you have someone go check?" Hisano says "you need to show us a picture" I said "Do you have someone that can check? As customers, we shouldn't have to take pictures of everything we have in our cart." He says "I could, but it would take a while." The girl standing behind him is just watching this exchange clearly not doing anything so I asked her if she could go check. She said "I could, but it would still take a while." I said "why would it take a while if it's right there on the end cap?" She threw her hands up in the air and very sarcastically said "Okay, I'm going, I'm literally walking there." I was like wowww. So unprofessional and disrespectful and uncalled for. So my grandmother says "Nevermind, just take them off completely, I don't need them that bad." to the cashier Hisano. He stands there, pulls out his phone, sends a text message, and puts his phone away. I said "can you take them off the transaction?" He said "I already did." I said okay, can we finish the transaction then?" So he started scanning and completed the transaction. I was over it at this point so I put my grandmothers items in my cart and went to a different register. I was not about to deal with these two super rude associates willingly again. So I went to another register and explained which items were already paid for and that my grandmother was on her way over with the receipt. I told the new cashier why I moved to her with a half paid for cart and she was stunned. She said she had a customer with the same issue earlier with the same item that was on clearance but that he had already had his picture ready due to a past experience. So I'm checking out my items with this new cashier and the girl from the first transaction who took her sweet time checking the price of the item comes back up to the original cashier Hisano and says "Those bitches left?!" Again, wow. So she walks up to me, a whole four registers away from the one we started at. I immediately said "No thank you, we're good." so she proceeds to start shoving her phone in my face saying "look, $3.84. It's $3.84." I said "no, it's not. There's a whole end cap that has them on clearance. But we're good." So she says one more time "It's $3.84" and walks away. Showing about three other cashiers the picture she has and laughing. This kind of behavior is the reason Walmart and residents of San Bernardino have a bad name. Like, come on. It was a $2 difference. I wasn't trying to rob you. lol. And we ended up not even taking the items because it was so blown out of proportion because these two kids just wanted to be lazy and not have the item checked. It was really not that big of a deal until they made it one. Customer service really needs some attention at this store. If I didn't need the items I was purchasing for the family member I was visiting in town that day, I would have put all that back too and not given them a dime of my money. However, I will say that I had two other employees helped me get mens underwear and legos from a locked case and they were super polite and helpful. So kudos to them for doing their job so well! I guess it's just the cashiers who have contstant customer interaction all day that treat people like crap. read more

Walmart - Department Stores Near Me - San Bernardino, California

Horrible! If you plan on purchasing an item behind glass expect to be here for 30-45 mins. Workers pass by and can only tell me they don't have the key and walk by. Came here to purchase a simple drill bit and ended up wasting an hour of my time. The worker that finally opened it was one that has been watching me push this button for an hour!!! read more

This place is so trashy. The woman who's always at the self check-out even yells at the customers. Two other workers were standing around gossiping loudly where everyone at the self check-out out area could hear them. read more

I like Walmart, it's convenient. And I like the location. The only reason I am giving it three stars is because of Apple Pay I definitely think they should add it, so many times I stop and I don't have my cards with me!! I forget they don't take Apple Pay. I know they have Walmart pay but it's not the same. I wish they took Apple Pay! I read more

We purchased 2 patio sets that were on clearance. We put one set together and the other set in the older box was missing lots of hardware. No sets were available on line and they only had an assembled set on a high up on display. They refused to swap the item we returned for the display. They could have displayed the item high on display. No one would sit on it or know it had missing parts. They had us call Redlands while in this store. Redlands said that they had a display and that we could come buy it. Really???!!' 2 managers let us walk out and purchase from another store. The same display that they said that they could not sale!!!! read more

Walmart - This store would rather send us to another store, than make their customers happy after we purchased defective merchandise. - Department Stores Near Me - San Bernardino, California

I forgot the photos I purchased from photo center in my shopping cart been trying to call for a few days they do NOT answer the phone at all any department, very unhelpful read more

had the worst experience today with a self check out worker. this is the closest walmart to us and we come here often. we always use self checkout and never have any issues but today my husband, myself, and my two kids were targeted and accused of stealing/not scanning bagels and tortillas! crazy. before I could even start scanning, we had a chair at the bottom of my cart, the worker ran over and scanned the chair for me as if I wasn't going to scan it myself. pretty big item to not scan but ok! we asked her if she'd like to continue scanning our items and she laughed and said she's just doing her job..... I continue to scan the very few items we got and first she asked how many tortillas I have because her phone only showed I scanned one.... when I scanned 3, the computer didn't lie and the camera above me could see I scanned 3 but she was going off of her phone. anyways then she says it only showed I scanned one bagel bag, when I scanned two it was just under "everything bagel" instead of "bagel". immediately she says you only scanned one and starts coming up to me and counting all my items. i've never been so caught off guard because everything was scanned but again she was going off of her phone. if she felt like we were stealing she should've called asset protection over and we could've handled it but she didn't even allow us to scan and go how self checkout is supposed to be. never met a more rude lady! read more

This walmart is so dysfunctional! From their parking lot to the inside isles. Nothing in stock or in it's correct place. Staff/employees are no where to be found and those you do find are no help at all! Rotting fruits and veggies spoiled meats. Just one big cluster F@ck! Never again! read more

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Julia the cashier is the rudest person ever. Walmart please start hiring people who actually want a job. She rudely kicked us out of line saying her light had been on for 5 minutes. She turned off her light about 3 minutes AFTER we entered the line. It was very clear she just didn't want to work any longer. Terrible customer experience read more

If I could give this Walmart negative or no stars I would. Literally THE WORST WALMART I have ever been to. I'm trying to call to reach the operator and no one answers I've called 20 times no one is answering not the operator now HR not online orders no one. Plus their eggs are way over priced they have them for over $13 when every other one I go to for example the Fontana Walmart off Foothill and Mango Ave has en for $9. That's ridiculous. read more

Lately they've closed their self checkout. You are now expected to stand in one of four very long lines. This is all I needed to give up on Walmart. Thanks for pushing me out of your store and into Target. read more

This Walmart is the worst. They don't even carry produce or have items most of all the other Walmarts do. Why??

It seems that Walmart has little concern or consideration for their in store shoppers. There are more employees completing the curbside orders than there are employees available to assist in opening the various glass enclosures throughout the store. Maybe the curbside employees should wear different color vest, because when I, as an in-store shopper see that blue vest, I am under the impression that that person is able to assist me. But when you ask or try to ask one for assistance, they rudely cut you off and say they can't help you. It's happened to me before and I witnessed it happen to two other shoppers today at the Walmart in San Bernardino on Hallmark Parkway. I worked for Walmart years ago; back then we were trained to say "this is not my area, but let find someone that can help you" and we did that. But obviously, the training is very different these days. Courteous doesn't seem to be a word that is in Walmart's vocabulary any more. read more

Walmart - Department Stores Near Me - San Bernardino, California

The worst store ever! Today they sent my groceries to another house which is the second time in 30 days. Spoke with manager in the pick up department told me to come and get the groceries replaced got here she had me speak to another manager who would not do it said I need to get a refund from the 800 number. Alex the store manager was even worse. I would never let my customer leave this upset. Something needs to be done in the customer service department cause none of them have it! read more

Do not waste your time shopping here! Go to the next nearest one on Highland. These workers here are horrible, maybe not the workers but the management is terrible!!!! 40 minutes waiting for someone with a key! I mean really?!!! How can they just do this?! I am beyond annoyed, this will be my last time shopping here . read more

Absolutely horrible experience. Worse customer service! How is it possible that myself and hundreds of customers had to wait 45 mins to an hour in line?! All lines went into the middle of the store passed the shoes! This is no new occurrence at this Walmart though! So save your time if you're coming to this one and go elsewhere! read more

Walmart - Line goes into the middle of the store - Department Stores Near Me - San Bernardino, California

Horrible customer service. Went to pick up an item I ordered. They tried to hand it to me ripped in 2 places. While I asked for a replacement of another of the 2 they just brought she refused. Then the manager Maria lied and said the other customer already picked that one up while I stood there the whole time waiting and could see the other one still. Not only did they try to make me take a defective product then the proceeded to have what they call management lie to me when they should have been fixing the issue as I was the customer in the store. read more

WORST experience ever. I went to purchase wine for a Christmas gift and I had my brother visiting from the marines with me and he is under 21 and they discriminated me stating there is suspicion so they did not allow me to purchase the wine after I waited in line and also always go to this Walmart since it opened I've been a loyal customer until now. SO MUCH FOR CUSTOMER SERVICE I HAVE NEVER EXPERIENCED SUCH BAD SERVICE and humiliating at that! I will never recommend Walmart again This store has no customer advocacy especially during holiday season. read more

Walmart - Department Stores Near Me - San Bernardino, California

I stood for 14 minutes waiting to purchase 1 can of clear spray paint. I pushed the red service button 8 times. I talked to 3 employees who did do a store page for assistance in spray paint. NO ONE ever showed up. 3 total customers were wanting to purchase and 3 walked away. I asked the friendly self checkout clerk if the store manager was in and they were not. This store is very mid-managed. Maybe Corporate needs to make a change. read more

I went in the store and was welcomed by 3 different employees, at different times. I found a bathtub diverter. That was a happy surprise. I did not have to go back to Home Depot, were I did not have a good experience earlier in the day. I didn't think that Walmart would of had that part. The store was nice and clean inside. People inside the store seemed content and overall enjoying their shopping experience. I give this store 4 out of 5 stars. I had to knock off a star because the parking lot and the street were filthy. Weeds and trash everywhere. 3 street signs smashed and mangled at the entrance to Walmart and in the center divider. Also, the turn signals to the entrance were out. The signs and signals may not be Walmart's problem, but the manager should call and complain to the city to fix those problems ASAP. read more

Walmart - Department Stores Near Me - San Bernardino, California

Look how this store changed the company's store policy, theres no way this is legal. They taped a piece of paper over the word "without" I asked the lady about it yesterday and she said "we changed that policy over a year ago" my question is how long does it take to make a new sign? They did this behind corporates back and this is illegal. I have a class action lawsuit pending. read more

Walmart - Look how this store changed the company's store policy, theres no way this is legal. They taped a piece of paper over the word "without" - Department Stores Near Me - San Bernardino, California