This is my second time going to Mike's. The first time was last year during the pandemic to have my…read morebike seat replaced. Jon did an excellent job and I was very happy to be able to take my bike on long rides, as the original factory seat was way too uncomfortable. Today, I went for some help getting a newly purchased rack mounted because I had no clue how to do it and was stressed out about it. Garrett showed me how to secure the rack, use the pin lock, mount the bike and properly strap it. He made the whole thing seem so easy and was very patient with me. The guys at this shop are very professional and really know what they're doing. Better yet, they seem passionate about cycling and helping others enjoy the sport. I definitely recommend them.

I Went inside to ask if I could borrow a tool to tide a loosen screw quickly. Staff led me to the…read moreback and ended up charging me full service of 30 dollars for 10 second of adjustment. In no world this should deserve more than a star review.

George arrived THREE DAYS LATE to our service appointment, and showed up like nothing happened. No…read moreownership from George or management. "Oh, that's what I had on my calendar." Gaslighting business.

UPDATE: David, once he arrived and I was able to communicate directly with him, was excellent. He…read morewas able to fix the tracking on my internal hub when many others have failed. He did however, arrive 1 hour late and I could not reach anyone to get a status update. The pre-appointment communication that went through the website and corporate system is horrible. Now that I have a direct connection with David, I will use him again.

Great customer service, they weee just super nice and helpful. Needed 3 bikes for Mother's Day…read moreweekend and they came through. I've been a loyal customer of theirs since the 80s. Go help out the local businesses!

Great bike shop! Danny and Robert are always helpful, knowledgeable, and take great care of me…read more Excellent service every time. I highly recommend them and love supporting our local small business. Highly recommend!

Robert did a great job disassembling and reassembling my Trek Boon 9 Gravel Bike for a Professional…read moreRepaint Job that was just completed last week. He did a pro build and a complete drive train clean and tuneup of the bike where it looks and rides like a brand new bike. Thanks for getting it assembled and dialed in to match the previous fit before the start of the project.

I would not recommend buying a bike here. The cashier was nice but the manager was super rude when…read moreI asked about the $75 charge for a shipping fee for a bike I bought in the store(noticed it on my receipt after I paid). Go to any other bike store like trek or Mikes bikes if you buy a bike. Other bike stores don't charge that fee(I called and asked) and the workers at these other stores actually care to please their customers. Wouldn't be surprised if this place doesn't last much longer with their bad customer service. This is my first yelp review ever. I created this account just to post this due to the rudeness I received.

I can't say enough great things about AJ and his shop! My partner and I were looking for a new road…read morebike and decided to check out AJ's Family Cyclery, even though it's a smaller, newer shop compared to larger corporate stores like Trek or Mike's Bikes. Being right across the street from our neighborhood, we figured it was worth a visit--and we're so glad we did! From the moment we walked in, AJ welcomed us with enthusiasm and genuine positivity. His customer service has been exceptional throughout our entire bike-buying journey. He took the time to understand what we were looking for, let us test ride a road bike, and patiently answered all our questions. Then, he casually suggested we try out one of his electric mountain bikes, given the great trails in the area. We took him up on that offer--and wow, are we glad we did! That test ride completely changed our minds, and we quickly realized an e-mountain bike was the perfect fit for us. AJ is incredibly patient, knowledgeable, and transparent. He spent hours helping us explore different options without ever making us feel pressured to buy. Unlike most bike shops that limit test rides to their parking lot, he let us fully experience both road and electric mountain bikes, which made all the difference in our decision. On top of that, he has been super responsive--even outside of business hours--via text, email, and social media. Thanks to AJ, we found the perfect bike that not only fit our needs but also came in well under budget without sacrificing quality. His passion for what he does shines through in every interaction, and his commitment to customer satisfaction is truly unmatched. Working with him has been an absolute breath of fresh air--you just don't find this level of service anywhere else. If you're considering buying a bike, do yourself a favor and visit AJ's Family Cyclery. Not only will you get expert guidance and outstanding service, but you'll also feel great about supporting a genuinely good person and his small business. He absolutely deserves all the success coming his way!

I almost bought my kids bike helmets off Amazon and at the last minute decided to check local…read morefirst. I didn't even realize this bike shop was there. The service I received was beyond five stars. AJ not only advised me on the best helmets for my kids but he also helped convince my son (7 years old) the importance of wearing a helmet. We always talk to our son about this but hearing it from a different (maybe cooler, lol) male has really helped the message stick. I HIGHLY recommend this bike shop! Thank you, AJ!

Al and his crew are super nice and knowledgeable people. They helped me order and assembled an…read moreebike in a very professional and caring manner. Had a comestic scratch on my new bike (not the shop's fault, Lectric shipped the bike with that impection) but Al made sure I would love my new bike and contacted Lectric to get it replaced. He'll go out of the way to make sure you are taken care of! Highly recommend them for any of your biking needs!

Don't go in there thinking you're gonna buy a bicycle tool bc they don't sell any, and they're…read moregonna be rude to you while telling you so. Seems like a terrible way to run a business.

Jay did a great job repairing a stripped crank and pedal from my Peloton. No one else could fix it…read moreand it was difficult to find a replacement part. Jay was able to repair the threads by hand. He's talented, friendly, easy to communicate with, and charges a reasonable price.

EZ....?! I think he should change the name to ' damn good' ... because he did a bang up job on my…read moreol' steed. I tried the diy repair appearing only to find that my level of skill was far lower than needed it to be. Stumbled across Jay while buying the wrong parts and next thing I know I'm in his shop space mounting my bike and rolling off into the sunlight with power that rivaled her output when I first got her. His prices seem fair and is definitely use him if needed... I am pleased.

I had an awesome experience working with Brian at Trek. I came in with a lot of questions and ideas…read moreabout how I wanted to set up my bike, and Brian took the time to really understand my riding style instead of just trying to sell me upgrades I didn't need. He helped me dial in my Trek Fuel EX 9.8 with recommendations that actually made a difference for the type of riding I do. We discussed geometry adjustments, tire choices, cockpit setup, and overall fit. Brian rides himself and clearly knows what works in the real world, not just on paper.

I needed help with switching the freehub on my wahoo KICKR V5 from shimano to sram. I called to…read moreconfirm they had the part I needed, and brought the trainer in. They were very friendly on the phone and when I walked into the store. The service depart installed the free hub and my cassette while I was waiting. That is awesome customer service! I will be using this ship to service my bicycles!