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    AJ’s Family Cyclery

    5.0 (3 reviews)

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    2 years ago

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    2 years ago

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    2 years ago

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    Pedego Electric Bikes Livermore

    Pedego Electric Bikes Livermore

    4.9
    (110 reviews)
    $

    Always a great experience renting, or repairing bikes with the Pedego team. Friendly, fair and fun…read moreto rent their world class bikes. Also great place to purchase a bike from as well. Recommend them for a great day of riding in the vineyards.

    I wanted to share some feedback regarding the Pedego Bike Shop in Livermore based on my recent…read moreexperiences. While the shop appears to excel in its core rental business--reflected in consistently positive customer reviews and a strong reputation for providing a smooth, enjoyable rental experience--the same level of performance does not seem to carry over to its sales and customer communication practices. In particular, the sales process felt less organized and attentive than expected. Communication around product availability, follow-up, and overall customer engagement could be improved to better match the high standard set by the rental side of the business. Clearer, more proactive communication and a more structured approach to sales would likely enhance customer confidence and satisfaction. Given the success of the rental operation, there is a strong foundation to build upon. I would suggest that by aligning the sales activity that has been primarily driven by the 2025/26 AVA rebate program to closely match what has been demonstrated in rentals would significantly strengthen the overall customer experience. In addition it appears based on investigation additional costs to consumers ( shipping and to some users higher assembly costs) were added when submitting a sales request via the AVA program. Based on these experiences I would not recommend using Pedego for the reminder of the 2026 AVA program.. I hope this constructive feedback is helpful and contributes to continued improvement.

    REI

    REI

    3.4
    (235 reviews)
    $$

    This review is a little overdue, but I wanted to give a huge shoutout to the incredible staff at…read moreREI! Their customer service continues to be second to none. A special thanks to David and Will for taking such great care of my bike. They performed a complete tune-up, installed a pair of brand-new Panaracer GravelKing tires, and replaced my pedals. I dropped my bike off in the morning, and it was ready by the end of the day. It rode like new, and I couldn't have been happier with the quality of their work. I've always been a big fan of REI because they genuinely provide personalized service, especially for us cyclists and outdoor enthusiasts. This location is an excellent example of what makes REI so special. Over the years, I've purchased much of my hiking and camping gear here, including one of my favorite Trailmade sleeping bags, which has accompanied me on many adventures. I also appreciate REI's quality Co-op branded products, reasonable prices, and the fantastic sales they offer throughout the year. If you're looking for knowledgeable staff, outstanding bike service, and quality outdoor gear, I highly recommend this REI location. Cheers!

    I have been to this location countless times and enjoy seeing the merchandise and visiting the…read morefriendly staff. I especially enjoy the shoe department. However, I'm still mad that they don't put hoka shoes on sale. They have a great selection of name brand items here. I always wait for good sales because otherwise it's pretty expensive. You can also get a credit card where you get tons of money back. I think I have hundreds of dollars that i've stored up waiting to buy great merchandise Thanks for being such a good asset in our community. Special shout out to the athletic ultrarunner and knowledgeable staff member, Julian. He sometimes teaches classes on running and trail running. Don't miss it-' he is priceless resource.

    AJ’s Family Cyclery - bikes - Updated August 2026

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