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    Niles BIcycles

    4.8 (6 reviews)
    Closed 12:00 pm - 6:00 PM
    Updated 2 months ago

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    1 day

    Response rate

    75%

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    Fremont Schwinn Cyclery - New handlebars

    Fremont Schwinn Cyclery

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    I came in here to shop around for a bike. I've been looking for a commuter bike, and while doing my…read moreresearch, I read that this place sells used bikes at a reasonable price. When I came in, the staff/owner was professional and welcoming. He suggested what kind of bike suited me based on my preferences and height. I ended up buying the bike he showed me. There was a 1-year warranty on the bike (except for flat tires), and he even told me I could return it within 3 days if I didn't like it anymore. He was very knowledgeable and didn't pressure me to buy the bike. He was very direct and fair, which I appreciated.

    I took my son's bike in for a simple tire replacement--nothing fancy, nobody was signing a treaty…read more We agreed I'd pick it up on Nov 18th. But, at no point did anyone say, "This date is carved in stone by the ancient bike gods," or that I'd be slapped with late-pickup fees for daring to miss the deadline by a day. On the 19th, I get a call from one of the staff--curt, like I'd personally offended his ancestors. He says, "You were supposed to pick it up yesterday. If you don't pick it up today, we'll start charging late fees." Late fees? For a bike tire? In California. Without ever mentioning this policy beforehand. I'm no lawyer, but even I know that's... questionable. I politely told him this wasn't the way to talk to customers --especially since it's, you know, its a weekday, people are at work and not everyone can teleport to a bike shop that closes at 5pm. A little empathy could've gone a long way--maybe even earned them a repeat customer. Wild concept, I know. When I finally showed up, I was ready to pay and leave in peace. But nope--he reopens the entire conversation like it's a season finale cliffhanger. Still no apology, still no acknowledgment, just... attitude. At that point I simply asked him to please take the payment so we can both move on with our lives. Good news for me: there are plenty of other bike shops within a two-mile radius. Good news for them: I'll be giving all of them a shot before coming back here.

    Superfly Wheels

    Superfly Wheels

    (89 reviews)

    Great neighborhood bike shop. I went in to ask some maintenance questions about my bike and they…read moreanswered all of my questions about upgrades but never tried to upsell me. I left with only what I needed and was very pleased. Check it out if you need a bike or have bike needs.

    My parents and I visited to purchase an e-bike using a valid Ava Community Energy rebate code. The…read moremodel we wanted was out of stock, which is common, but their reaction was not. They refused to order the bike for us in-store. Instead of simply placing the order (like any normal business), they instructed us to go home, send an email, and wait 2-3 business days just to get a response. We were treated as if our business was a burden. The staff implied this was a necessary protocol for the rebate. This is demonstrably false. We immediately drove to another local authorized dealer who also didn't have the bike in stock, but they were able to: 1. Place the order for the sold-out bike immediately in-store. 2. Redeem the rebate code on the spot. 3. Treat us with the attention a paying customer deserves. This shop created unnecessary barriers to using the rebate program, while their competitors made it seamless. The experience felt less like a standard policy and more like a reluctance to support rebate-eligible participants, especially seniors and lower-income customers who are most impacted by email-only barriers and delays. Save yourself the time and the headache. Take your business to a shop that actually wants it.

    Niles BIcycles - bikes - Updated June 2026

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