I was giving a quote at a dealer that was 3x more then what I was quoted at this shop. I personally…read moreknow the owner and fully trust him with my vehicle, not only I was able to get a quote before coming in and was able to get everything done super fast. They're license and reliable, quality work

My car was suddenly overheating when I was on I95, it was nearly 6PM and I was trying to find a…read moremechanic that might still be open; my regular mechanic is in Coral Gables, and I was far from home. I turned into Five Stars at 10 minutes before 6PM. The owner's son told me they were about to close, I said I was concerned driving so far with the car overheating, and that I couldn't leave the car for them to look at it in the morning; I'd be stranded in North Miami. William, the mechanic, who I later found out is the owner, took the time to fill the car with antifreeze, check for leaks and diagnose what was causing the car to overheat. Even though the shop was closing they took 90 minutes to work on the car to ensure I got on the road and home safely. This was astoundingly generous, and the three of them that remained to work on the car were kind and attentive. Never did I feel as if I was an inconvenience when I clearly was... The repair was done quickly, and while they could have charged me anything they wanted... it was a fair price and affordable. They have forever won my loyalty. Five Star Auto Repair is a rare find in this city!

Shout out to female empowerment right here! Karen is the GM of this Advanced Auto Parts and Gen is…read moreone rockin' customer service rep! They insisted they help me replace my cabin and a/c filters instead of getting it done and paying $$$$ everywhere else! Replaced my washer fluid too! Amazing! Women running the world! Thank you guys so much! The "DEETS" (Details) Gen greeted me with a smile and immediately asked how she could help me today. She was very knowledgeable about my car and even offered to teach me how to replace my cabin and a/c filters! She introduced me to her GM, Karen, who also helped in the process of getting my car in tip top shape! I ended up buying more than I set out to buy, however, because I felt that they were so genuine. They took the time to go the extra mile to provide stellar customer service, in an industry dominated by men! I felt the company deserved my money because they empower women like Gen and Karen to excel, and be the role models they so clearly represent, to females all over the world!

The store is clean and well-organized. They have just about everything needed to work on a normal…read morecar. However, no one offered to help me or ask if I needed assistance.

Alexis (I believe that was his name) was super helpful and changed my battery on no time.read more

Louis and his team are wonderful! I bought a car battery here 10 months ago. for some reason it…read moreneeded to be replaced. I did have a warranty so without question they replaced it while I waited. uneventful and fast! thank you for keeping my family safe again! Tamara

Bad service , they told me I could return a part I brought from them a day ago and i repeatedly ask…read morethem if I bring it in I won't have no trouble of getting my refund he said yes the next day I go in the store asking for a refund he tells me they can't issue me a refund after I call and spoke the associate telling me just bring it for the refund

I came in the other day to get my battery checked. I had a 50/50 experience with this service. The…read morefirst associate, a boy, didn't even want to acknowledge that I was in line, when I asked to be help he frowned and looked away walking to the back. Right there I was about to ask for a manager but then another associate saw this gesture and made it her goal that I left that store satisfied. She aided me throughout the process and made it fast and easy, even apologizing for her other associate's behavior.

HUGE shoutout to Ari!!! The only car salesman/manager who somehow made buying a car feel less like…read morea dealership visit and more like winning a game show with free snacks and horsepower. From the moment I walked in, Ari went above and beyond to make sure I found the perfect vehicle without any pressure, gimmicks, or "let me talk to my manager" Olympic performances. Ironically... he was the manager, so he skipped the dramatic disappearing act entirely. He answered every question, worked hard to get me exactly what I wanted, and somehow made the whole process smooth, stress-free, and actually enjoyable. I came in expecting a headache and left feeling like I'd just adopted my dream car with the help of a very patient wizard. If you're looking for someone honest, professional, funny, and genuinely committed to customer satisfaction, ask for Ari. The man deserves employee of the month, a raise, and probably his own dealership reality show. 10/10 experience!!!!

Sean Kamal,General Manager had offered compensation of $500-for what the worst car buying…read moreexperience of our lives. This morning he called and demanded that I change my review to receive this check. (And would rip up the check if I did not submit to his demand-which he claims he did). Had he honored his agreement and been pleasant about it -I would have changed the review to reflect that they had made an effort but this continues to be a dealership that lies and seeks to intimidate. We have the receipts-that include proof that all papers were signed completely and properly (one week prior to our arrival at the dealership)and that the whole problem was fomented by Lexus of North Miami and their finance person Tod. Caveat emptor -the dishonesty at this Lexus store is palpable. As they handled this transaction in a fraudulent manner -we will be taking further action to protect our rights.

I had an awesome experience purchasing a car from Amin at Audi North Miami, and I can't say enough…read moregood things about my experience! From start to finish, everything was top-notch. When I walked into the dealership I was greeted with a smile by Amin Saleh. I knew the vehicle I was interested in seeing and asked him about it. It was upstairs so be brought it down and offered a demo. I have been visiting dealerships mainly interested in CPO trying to find the right car of this and one other model but I have had less than great experiences to be honest, and he was the first person to actually offer a test drive. On the drive Amin went over some of the features and benefits and when I stopped back into his office, he made the decision-making process a breeze. When it came to financing, Amin and his team worked with me to find a competitive financing solution. The manager also sent several follow up emails to check in throughout the process as well. I took a day to think about it, and called Amin and locked in the deal the next day. Pickup experience was also fantastic and premium experience, again coordinated by Amin and I am so happy with my new Q8! In summary, if you're in the market for an Audi, this dealership is the place to go. Ask for Amin Saleh!

I bought a used A6 almost a month ago. I really wanted to like the dealership, and I love the car…read more Here's what went right and what went wrong. Pros 1. 30 day warranty for used cars 2. they don't FEE you to death like most car dealerships. Cons 1. They don't live up to their word. Upon getting ready to leave ( after a VERY long afternoon waiting for paperwork) the car starts and has a transmission error. Run it down to service and they plug it in and codes come up for some random part, and a new a battery. They promised to fix both. 4 days later they called and said parts are in so I sent my son with the car and when he got back the Salesman called to say they fixed the button but didn't replace the battery because when they rechecked it it showed charged. Of course it did, my son just drove it 90 minutes to get there during which it was charging. So now I"m out $500++ to replace the battery they promised to replace. 2. Paperwork took HOURS, simply unacceptable. 3. Salesman showed me nothing about the car, just handed keys and see ya later. Argued about the battery. 4. No where in the paperwork does it discuss the 30 day warranty, it actually contradicts it saying NO WARRANTY AS IS, you have to assume they''ll stand up to their "word" which as described earlier isn't really worth much.

This place is a joke multiple times. I have gone to order parts and they tell me that they don't…read morehave anything I go to my car look it up online and I go in and find it myself. The other day I bought an oil filter at a different advanced auto parts and they gave me the wrong filter so I'm working on the car today and as I'm getting ready to put everything together I realize I have the wrong filter so I go to this location they're supposed to be open at nine and by 910 nobody is there. What is the purpose of having store hours listed on the door and on a website if people do as they, please, as far as employees.

The advance auto parts on 163rd is my favorite auto store! The customer service here is always…read moreimpeccable and the prices for everything are fair. If I have a problem or any questions, they are always helpful and patient.