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    Five Stars Auto Repair

    5.0 (3 reviews)
    Closed Closed

    Services - Five Stars Auto Repair

    Auto battery and fluid recycling

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    2 months ago

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    AutoZone

    AutoZone

    (22 reviews)

    I am extremely disappointed with the customer service I received from an AutoZone representative…read morenamed Bernaurde, also referred to by customers as "Mr. B." I was polite and patient throughout my visit, waiting in line for my turn. When I reached the front and requested assistance with an alternator, I was told to step aside while he proceeded to assist four or five customers who had been behind me. Despite continuing to wait patiently, I was repeatedly disregarded, resulting in an approximately 40-minute delay. Ultimately, I was informed that the part I needed was not in stock. What made the experience especially frustrating was Bernard's dismissive and unprofessional attitude. I did not show any disrespect toward him or call him out of his name, yet I felt I was not treated with the same courtesy I extended. At one point, he was whispering something in another language, and I believe he may not have realized that I am trilingual. I also want to note that I was made to feel as though my time and presence were not valued, while other customers were prioritized ahead of me without clear justification. While I understand that stores can be busy and items may sometimes be unavailable, my concern is the way I was treated and the lack of proper communication and fairness in service. I am requesting that AutoZone management review this incident, as customers should always be treated respectfully and served in a fair and orderly manner based on their place in line. He is a real piece of work.

    i visited autozone on Nov 4th 2024 with dead battery. James D who works here was very kind and…read morehelpfull to change it very efficiently and runned some tests that pinpoint where else the problem was, it was my chargind system . very kind and professional attitude.thank u James.!

    Five Stars Auto Repair - autorepair - Updated September 2026

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